--- title: 'Manager of Loyalty & Customer Experience Programs at ButcherBox' canonical: 'https://feeny.ai/job/manager-of-loyalty-customer-experience-programs-butcherbox-watertown-22zzr1z74h1r' type: 'job' last_seen: '2026-09-08' --- # Manager of Loyalty & Customer Experience Programs at ButcherBox - **Company:** ButcherBox - **Location:** Watertown, MA - **Posted:** 2026-08-25 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/butcherbox/jobs/4379944009 ## Job description ## Who We Are ButcherBox is a certified B Corp headquartered in Boston, and honored to be celebrating our fourth year in a row on Inc.'s list of Best Workplaces. At ButcherBox, we believe in better. That’s why we deliver 100% grass-fed, grass-finished beef, free-range organic chicken, pork raised crate-free, and wild-caught seafood directly to our members’ doors. All of our products are humanely raised or wild-caught and never given antibiotics or added hormones ever. We’re working to build a world that’s better for all, and we’re inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We’re always looking for outstanding people to join our mission! ## About the Position Department: Digital & Customer Experience Reports To: Vice President of Digital & Customer Experience Location: Watertown, MA (hybrid - 2 days a week in office, plus travel as needed) Compensation: $112,00-120,000 + annual bonus Travel: 10-20% Our best members are the heart of ButcherBox, and we've built a set of programs to celebrate them — including Sizzle Society, our loyalty program, winner of Best Loyalty Program at the 2025 Modern Retail Awards. We're looking for a Manager of Loyalty & CX Programs to own this portfolio: the loyalty program and its tiers, our concierge and high-touch member services, and the gifting, recognition, and event programs that make membership feel special. This is a builder-operator role. The programs have proven they can delight members and drive real business results; your job is to take them to the next level — sharpening the strategy, strengthening how we measure impact, and scaling what works. You'll collaborate with teams across the company and be the single accountable owner for how ButcherBox invests in its most loyal members. ## What You'll Own - Loyalty program strategy and operations — own the Sizzle Society program end-to-end: tier structure, benefits, rewards economics, and the roadmap for where the program goes next. - Concierge and high-touch member services — define and scale our concierge model for top-tier members: who we contact, when, and through which channels, and how the service grows sustainably. - Gifting, recognition, and events — run our surprise-and-delight, milestone gifting, and member recognition programs, along with premium member experiences and events. - Program measurement and ROI — partner with Business Analytics on measurement: test-and-control design, incrementality reads, and clear program-level economics that guide where we invest. - Vendor and partner management — manage the contractors, vendors, and tools that power these programs, including budget ownership and performance reviews. - Cross-functional coordination — partner with product, merchandising, marketing/CRM, customer support, insights, brand, fulfillment, and analytics to bring member programs to life across every touchpoint. ## What You'll Bring - 5+ years of experience in loyalty, membership, lifecycle, or customer experience programs, ideally in e-commerce, subscription, or DTC. - A track record of both designing programs and running them day-to-day — strategy and operations, not one or the other. - Strong analytical skills: comfort with test-and-control design, incrementality, and ROI analysis, and a habit of letting the data guide investment decisions. - Genuine hospitality instincts — you care how a member feels opening a gift or receiving a personal note, and you sweat those details. - Experience managing vendors, agencies, or contractors, including budgets. - Strong collaboration and stakeholder management skills; you bring partners along and build alignment across teams. - Comfort using AI tools in your day-to-day work and curiosity about how they can extend personalized service. - Ability to thrive in a lean, fast-moving environment with plenty of ambiguity. Nice to Have: - Experience with loyalty platforms (e.g., Yotpo, Smile, Antavo, Talon OneYotpo, Smile, Antavo, Talon One platforms). - Experience running experiential or event-based member programs. - Familiarity with subscription retention and lifecycle dynamics. ## What We Offer ## Our Values We are a mission-driven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here! We are proud to be an equal opportunity employer aspiring to incite positive change in the pastures, the fulfillment centers, the office, and the world. ## Benefits •Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits •Financial: 401(k) with generous employer match •Annual bonus based on company performance •Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance •Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp •Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement •Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. [Please click here if you need to request an accommodation for your interview.](https://forms.office.com/Pages/ResponsePage.aspx?id=zXoMNYXuvUSKq2OKFaD2AA7kHkxPHTJAgVs8REdbgaZUOVk0MTcwQUtRRjBERUhQMTRGWUhHU1dHUC4u) ButcherBox does not use artificial intelligence (AI) tools in any part of our hiring process. If you would like more information about how your data is processed, please contact us. ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. [Please click here if you need to request an accommodation for your interview.](https://forms.office.com/Pages/ResponsePage.aspx?id=zXoMNYXuvUSKq2OKFaD2AA7kHkxPHTJAgVs8REdbgaZUOVk0MTcwQUtRRjBERUhQMTRGWUhHU1dHUC4u) ButcherBox does not use artificial intelligence (AI) tools in any part of our hiring process. If you would like more information about how your data is processed, please contact us. ## About ButcherBox ## Company Overview - **One-liner**: A direct-to-consumer meat and seafood subscription service delivering humanely raised, responsibly sourced proteins to customers’ doors. - **Entity Type**: Private (Bootstrapped — no outside investors) - **Headquarters**: Watertown, Massachusetts, USA - **Founded**: 2015 - **Founders**: Mike Salguero ## Core Business - **Primary industry**: Direct-to-consumer (DTC) food & beverage, specifically meat and seafood subscription - **Target customers**: B2C — health-conscious consumers, families, and individuals seeking high-quality, ethically sourced meat and seafood - **Mission statement**: “Making the world's best meat — humanely raised, responsibly sourced, no shortcuts — the easiest choice you make all week.” They also state: “We’re here for the farmers who raise our animals, the planet we source from, the people who work for us, throughout our supply chain, and the families we feed.” ## Products & Services - **ButcherBox Subscription (Box)**: A monthly subscription box of curated, frozen, humanely raised meat and sustainably harvested seafood. Subscribers choose their preferred cuts and box size. The product is B Corp Certified and features a “never-ever” ingredient policy (no antibiotics, no added hormones, no artificial anything). Delivery is direct to consumer doors nationwide. ## Market Standing - **Valuation/Market Cap**: Not publicly available (bootstrapped, no investors). The company states, “No investors. No fiduciary board. Just the people we feed.” - **Key Metric**: Annual Revenue is not publicly disclosed. As a private, bootstrapped company, revenue figures are not shared. - **Notable Investors/Partners**: None — the company is fully self-funded with no outside investment. Partners include independent farmers, fishermen, and food system workers. - **Growth Signals**: Having served over “1 billion meals” since 2015. Recognized as an Inc. Best Workplaces honoree for three consecutive years (2022, 2023, 2024). The company has grown to ~356 employees (per Built In) and operates both a headquarters in Watertown, MA and fully remote team members across the U.S. ## Competitive Advantages - **B Corp Certification**: One of the most rigorous third-party business certifications for social and environmental performance. ButcherBox is the only B Corp Certified meat and seafood company that sources exclusively from partners with 3rd party animal welfare certification. - **Bootstrapped & Independent**: No investor pressure allows the company to prioritize mission (animal welfare, sustainable farming, worker equity) over profit maximization. - **Longest “Never-Ever” Ingredient List**: 200+ items banned from their supply chain (antibiotics, added hormones, artificial ingredients). - **Direct Relationship with Supply Chain**: Partners with farmers and fishermen directly, paying them fairly and investing in their futures. - **Mission-Driven Advocacy**: Actively campaigns for policy changes (e.g., antibiotic-free school lunches, protecting Bristol Bay watershed) which builds brand trust and differentiation. ## Strategic Focus - **Expanding Access**: Making “the world’s best meat accessible — not just to people who can afford it, but to as many families as possible.” - **Supply Chain Investment**: Investing in soil health research, next-generation sustainable farmer programs, and animal welfare improvements. - **Sustainability**: Minimizing environmental footprint and holding partners to high standards. - **Customer Obsession**: Continuously improving the customer experience (from sourcing to delivery) to remain the easiest choice for ethically sourced protein. ## Why Work Here - **Culture & Values**: The company was named an Inc. Best Workplaces honoree three years running (2022-2024). Core values include: Authentic, Relentless Improvement, Customer Obsessed, Accountable, and Humble. Culture is defined by core values and people, not by unlimited vacation or swag. - **Remote/Hybrid Policy**: ButcherBox is a flexible workplace. They have a headquarters in Watertown, MA, but many team members are fully remote across the U.S. Team members local to Boston are asked to come into the office at least twice a week to build community and collaboration. - **Benefits & Perks**: - Unlimited PTO - 100% paid parental leave - Annual bonus based on company performance - Generous 401(k) match - Full medical, dental, vision, life insurance, and employer-funded HSA - Short & long-term disability benefits - Wellness benefits: fitness reimbursement, mental health counseling sessions - **Free monthly meat/seafood box** (or can be sent to friends/family) - **Engineering Culture**: The company is seeking a Principal Analytics Architect (as of the last job board listing), indicating a data-driven approach to growth and operations. - **DEI & Purpose**: Strong commitment to diversity, equity, and inclusion across the business and supply chain. The mission-driven nature attracts employees who value animal welfare, sustainability, and social impact. ## Sources 1. [butcherbox.com/about](https://www.butcherbox.com/pages/about-us) 2. [butcherbox.com/careers](https://www.butcherbox.com/pages/careers) 3. [job-boards.greenhouse.io/butcherbox](https://job-boards.greenhouse.io/butcherbox) 4. [inc.com/profile/butcherbox](https://www.inc.com/profile/butcherbox) 5. [builtin.com/company/butcherbox](https://builtin.com/company/butcherbox) ## Other roles at ButcherBox - [Fulfillment Generalist (Part-Time, Contract)](https://feeny.ai/job/fulfillment-generalist-part-time-contract-butcherbox-remote-8zh9c6swqdbj) - [Growth Marketing Manager](https://feeny.ai/job/growth-marketing-manager-butcherbox-watertown-bwpejscs1mbc) — Watertown, MA - [Data Scientist I](https://feeny.ai/job/data-scientist-i-butcherbox-watertown-vdft4d0a9fh2) — Watertown, MA - [Associate Director, Strategic Insights & Analytics](https://feeny.ai/job/associate-director-strategic-insights-analytics-butcherbox-watertown-n4915x50b8ca) — Watertown, MA - [Growth Analyst II](https://feeny.ai/job/growth-analyst-ii-butcherbox-watertown-zt3wg9ajaaqj) — Watertown, MA - [Director of Customer Support](https://feeny.ai/job/director-of-customer-support-butcherbox-watertown-stngsy7fxd1j) — Watertown, MA - [Supply Chain Analyst](https://feeny.ai/job/supply-chain-analyst-butcherbox-watertown-63sz4y66e5gs) — Watertown, MA