--- title: 'Manager of Underwriting Operations at Kinetic' canonical: 'https://feeny.ai/job/manager-of-underwriting-operations-kinetic-remote-8a476gndabej' type: 'job' last_seen: '2026-09-13' --- # Manager of Underwriting Operations at Kinetic - **Company:** Kinetic - **Location:** Remote - **Compensation:** $110k–$140k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-19 - **Last confirmed live:** 2026-09-13 - **Apply:** https://jobs.gem.com/kinetic/am9icG9zdDo3uBBCtenuLB6NYXrjs2Cr ## Job description ## About Kinetic We’re transforming workers’ comp with technology-driven solutions for injury prediction, prevention, and management—helping employers create safer, healthier workplaces. We also work directly with enterprise clients. Our platform is built for labor intensive industries including parcel delivery, manufacturing, and wholesale/warehousing operations. From wearable tech that reduces strain and sprain injuries by over 60% to a tech-driven program that speeds up return-to-work and generative AI for claims management, we're redefining what workers' comp can do. We’re a remote-first team headquartered in New York City, growing fast—10x in the past two years—and driven by accountability, continuous improvement, and collaboration. If you're excited to build a career with impact, we’d love to meet you. Kinetic has been named to: Business Insurance's Best Place to Work in Insurance 2025. ## The Role The Manager of Underwriting Operations owns the operational engine connecting Kinetic’s distribution partners to our underwriting and policy outcomes. You will make sure submissions move through the funnel quickly and accurately, bound policies are processed and serviced without error, commissions and dividends are paid correctly and on time, and brokers receive the white-glove experience Kinetic is known for — all at a continuously improving cost per bound submission. You will lead an operations team (located in the Philippines) that executes this work, owning capacity planning, training, quality-assurance and audit programs, goal-setting and performance tracking, and the development of the lead who reports to you through coaching, skip-level engagement, and escalation support. ## What You'll Own Submission operations Oversee intake, clearance, and data accuracy so that every cleared submission is accurate and underwriter-ready within service-level targets, supported by a reliable follow-up system for any outstanding items. Post-bind processing Manage policy issuance, endorsements, cancellations, reinstatements, and audit support within bind-to-renewal service-level targets, with no broker-visible rework and every action and communication documented in our core systems. Maintain a dependable follow-up system for outstanding items across the bind-to-renewal cycle. Broker experience Own the end-to-end broker experience through the funnel: acknowledgment speed, status transparency, declination handling, automated communications — including the judgment to recognize when automation is not appropriate — and case and ticket management. Take responsibility for the full experience, including the dependencies and constraints that sit with our capacity partners and other factors beyond your direct control. Data integrity Ensure that all data and communications are documented in our core systems, and that workflows and service-level standards are documented in their current state and transparent to any team member who needs them. Keep dividend data accurate and audit-ready at all times, including timely review actions at defined post-issuance milestones with capacity partners to ensure prompt review and payment. Own dividend calculation accuracy, on-time payment, reconciliation, and dispute resolution, and maintain rigorous quality-assurance processes that catch errors early — before internal stakeholders or external partners do. Automation and continuous improvement Identify and quantify automation opportunities across distribution, pre-bind, and post-bind operations, steadily improving accuracy and driving down the cost per bound submission over time. Partnership with Product Identify operational problems, quantify their impact, and build the business case for solutions in partnership with our Product team. Product owns prioritization, solution design, and delivery; once a solution ships, you re-engage to own adoption and measure realized benefit against the original business case. ## What You'll Bring - Bachelor’s degree in Business Administration, Operations Management, or a related field preferred. - Five or more years of experience in insurance operations, with experience at an MGA, carrier, or wholesale broker required; workers’ compensation or broader property and casualty insurance experience strongly preferred. - Demonstrated success leading and developing multi-level teams, including experience managing distributed or global operations teams. - Deep understanding of the insurance policy lifecycle, including submissions, clearance, policy issuance, endorsements, dividends, cancellations, reinstatements, and premium audit. - Proven track record of managing service-level agreements (SLAs) and operational performance metrics while driving improvements in accuracy, efficiency, turnaround time, and cost. - Proficiency with CRM platforms such as Salesforce, with a strong commitment to maintaining complete, accurate, and timely system documentation. - Strong analytical and financial acumen, with the ability to develop data-driven business cases for operational investments and process improvements. - Demonstrated strategic planning and project management capabilities, with the ability to lead cross-functional initiatives from planning through execution. - Excellent written, verbal, and interpersonal communication skills, with the ability to influence stakeholders at all levels. - Experience thriving in a fast-paced, high-growth, and evolving business environment. - Strong problem-solving, critical thinking, and decision-making skills. - Experience mapping, optimizing, and standardizing business processes to improve operational effectiveness. - Understanding of cultural differences and best practices for collaborating and communicating effectively across global teams preferred. ## What we offer - Fully distributed, remote team across all continental US time zones - Medical, dental, and vision insurance - 20 vacation days per year - 9 federal holidays off - Parental Leave - Pre-tax 401k contribution - HSA with compatible health plans - FREE: Health Advocate - FREE: Telehealth Membership - FREE: OneMedical Account Note Candidates must reside within the US with existing authorization to work in the United States. This role requires domestic travel for company offsites and team alignment. Verification of government-issued identity and employment eligibility will be conducted in person prior to employment. Security Notice: Kinetic is committed to a secure hiring process. All offers of employment are contingent upon successful completion of a comprehensive identity and background verification process. We will never ask for financial information or payment during the application process. ## About Kinetic ## Company Overview - **One-liner**: Kinetic is a tech-first Managing General Agent (MGA) that combines AI-driven technology, data analytics, and proactive safety services to reduce workplace injuries and improve the workers' compensation experience for mid-market and large employers. - **Entity Type**: Private (Series A) - **Headquarters**: New York, New York, United States - **Founded**: 2014 - **Founders**: Haytham Elhawary (Co-founder and Chief Strategy Officer) ## Core Business - **Primary Industry**: Insurance (Workers' Compensation) / Insurtech - **Target Customers**: B2B; mid-market and large employers in safety-critical industries (parcel delivery, logistics, manufacturing, warehousing), and the insurance brokers who serve them. - **Mission**: To create the best workers' compensation experience. ## Products & Services - **Kinetic Safety Platform**: A tech-driven injury reduction platform combining wearable technology, data analytics, and proactive safety services. It helps employers reduce workplace injuries by up to 60%. - **Kai (AI Engine)**: Kinetic's proprietary AI engine that eliminates submission portals for brokers. Kai reads ACORD forms and loss runs directly from email submissions, extracts structured data, and flags documentation gaps, creating a "buttery smooth" submission experience. This won "Insurance Placement Technology Innovation of the Year" at the 2026 US Insurance Awards. - **Workers' Compensation Insurance**: Kinetic operates as a Managing General Agent (MGA) backed by Nationwide, offering specialized workers' comp coverage for safety-critical industries. - **Claims Management**: AI-driven tools and expert human support that help policyholders take action from injury reporting through claim closure, improving outcomes and controlling costs. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metrics**: - **Total Funding**: $26.07 million (across 4 known rounds: Seed (2014), Grant (2018), Seed (2018), Series A (2020)) - **Annual Revenue**: $2 million (estimated) - **Notable Investors/Partners**: Nationwide (backing insurer), and 5+ other investors in the Series A round. - **Growth Signals**: - Headcount of 48 employees, with +20.4% year-over-year growth. - Distributed workforce across 5 countries (US, India, South Africa, Mexico, Colombia). - Recognized as a finalist/luminary in multiple industry awards in 2025 and 2026 (Business Insurance's Best Places to Work in Insurance, PC360 Insurance Luminaries Finalist, Business Insurance US Insurance Awards Finalist). - Won "Insurance Placement Technology Innovation of the Year" in 2026. ## Competitive Advantages - **Deep Industry Specialization**: Focuses exclusively on safety-critical industries (parcel delivery, logistics, manufacturing, warehousing), allowing for highly tailored products and risk models. - **Proprietary AI (Kai)**: Eliminates the friction of traditional insurance submission portals by integrating directly into brokers' existing workflows (email), creating a significant moat in broker distribution. - **Tech-First MGA Model**: Combines the underwriting authority of an MGA with advanced data science and safety technology, offering a differentiated value proposition over traditional carriers. - **Proven Outcomes**: Claims ability to reduce workplace injuries by up to 60% provides a strong, data-backed ROI for clients. ## Strategic Focus - **Product-Led Growth**: Continuing to develop and deploy Kai to capture more broker mindshare and streamline the submission process. - **Vertical Expansion**: Deepening penetration in existing safety-critical verticals (logistics, manufacturing, warehousing, parcel delivery). - **Data & AI Leadership**: Investing further in data science and AI to improve underwriting accuracy, claims outcomes, and loss control services. - **Talent Acquisition**: Growing the distributed team, with a current open role for a People Operations Generalist and a Software Engineer, Data & AI, indicating a focus on scaling both the people function and the core tech platform. ## Why Work Here - **Mission-Driven**: The company has a clear, impactful mission to reduce workplace injuries and improve the workers' comp experience, which is personally meaningful to the co-founder. - **Remote-First Culture**: Kinetic is a remote-first team with headquarters in New York City. Most employees work remotely across the U.S., offering flexibility. - **Strong Benefits**: Offers 20 paid vacation days, 9 federal holidays, unlimited sick time, and 12 weeks of supplemental parental leave. Also offers health insurance, 401(K), and job training/conferences. - **Ownership & Growth**: Offers stock options to all full-time employees, aligning everyone with the company's success. The culture emphasizes "get better every day" through bold experimentation and a growth mindset. - **Award-Winning Workplace**: Named to Business Insurance’s Best Places to Work in Insurance 2025, signaling a positive internal culture. - **Diversity & Inclusion**: Offers diversity-based Employee Resource Groups. ## Sources 1. [kineticcomp.com](https://kineticcomp.com/careers) 2. [kineticcomp.com](https://kineticcomp.com/about) 3. [linkedin.com](https://linkedin.com/company/kinetic-comp) 4. [builtin.com](https://builtin.com/company/kinetic-1) 5. [jobs.gem.com](https://jobs.gem.com/kinetic) ## Other roles at Kinetic - [Lead Actuary](https://feeny.ai/job/lead-actuary-kinetic-remote-qvpgt7fvzwws) - [Join our Talent Community](https://feeny.ai/job/join-our-talent-community-kinetic-remote-zh7g7s6y527k)