--- title: 'Manager Onboarding and Professional Services at Togetherwork' canonical: 'https://feeny.ai/job/manager-onboarding-and-professional-services-togetherwork-associations-ecezvpx5vt1c' type: 'job' last_seen: '2026-11-08' --- # Manager Onboarding and Professional Services at Togetherwork - **Company:** Togetherwork - **Location:** Associations - **Posted:** 2026-11-06 - **Last confirmed live:** 2026-11-08 - **Apply:** https://togetherwork.com/application/?gh_jid=8922270002 ## Job description Manager, Onboarding & Professional Services Location: Hybrid (Atlanta, GA) ## About Us At TogetherWork, we help community-driven organizations grow and thrive by creating better experiences for the people they serve. Protech delivers association management software to nonprofit and membership organizations. ## About This Role Lead the people, capacity, and operational coordination behind successful enterprise customer onboarding and professional services delivery. You will coach Solution Consultants and other assigned delivery resources, balance staffing across concurrent engagements, and partner closely with project management and technical teams to anticipate risks and deliver reliable customer outcomes. This is a delivery operations and people leadership position, not a hands-on developer or project manager role. ## What You'll Do - Lead, coach, and develop assigned Solution Consultants and delivery professionals through clear goals, feedback, one-on-ones, and performance accountability. - Own resource scheduling and capacity visibility across onboarding and post-implementation consulting work; identify staffing constraints and rebalance priorities with stakeholders. - Monitor billable utilization, time-entry discipline, estimates, and workload forecasts; raise delivery or capacity risks early. - Partner with the PMO on project sequencing, dependencies, milestones, staffing, and documentation to support predictable enterprise implementations. - Coordinate with UX, MX, Integrations, Product, Engineering, and other delivery partners to ensure appropriate expertise is available without requiring hands-on technical execution. - Support escalations, requirements documentation, scope clarity, quality standards, launch readiness, and transitions to support. - Improve delivery practices, cross-training, playbooks, and backup coverage across teams and contractors. - Use approved AI tools responsibly to improve analysis, documentation, planning, and team productivity while maintaining human review and data protection. ## What You'll Bring - 8 or more years in professional services, onboarding, implementation, or related customer delivery functions, including people leadership experience. - Demonstrated experience scheduling people across concurrent projects, forecasting capacity, and managing utilization. - Experience coaching and developing delivery professionals while holding teams accountable for outcomes. - Understanding of enterprise project lifecycles, milestones, requirements gathering, dependencies, and delivery risks. - Experience with billable services, time-and-materials work, or comparable delivery economics. - Ability to collaborate across project management, consulting, and technical teams and communicate risks clearly. - Practical experience applying AI tools responsibly to delivery, analysis, documentation, or productivity. - Working understanding of delivery involving integrations, web experiences, data, or CRM-based platforms. Bonus Points - Microsoft Dynamics CRM, DNN, association management software, or comparable business platforms. - Zendesk or comparable service-ticketing workflows. - Experience with data migration, API integrations, contractors, offshore partners, or delivery quality practices. - Onboarding is a defining moment in the Gingr customer lifecycle. This role directly influences customer confidence, adoption, and long-term retention. The Director of Onboarding & Professional Services ensures that Gingr customers start strong — at scale. The Company offers a comprehensive employee benefits program, including: Medical, dental, and vision insurance options - 100% Employer paid short/long term disability - Basic Life - 401(k) option with 100% company match up to 4% - Flexible paid personal/vacation time built on mutual trust and accountability - 10 sick days annually - 10 company paid holidays - 6 weeks paid parental leave - Pet Insurance - Medical Travel Benefits - Infertility Benefits - Teladoc - Employee Assistance Program - Wellness Benefits & Engagement Platform Salary Range Disclosure The base range represents the low and high end of the TogetherWork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of TogetherWork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more. Salary Range $118,000- $123,500/ year Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws. Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews. To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication. CCPA Disclosure Notice: [Click Here](https://www.togetherwork.com/privacy-policy/) ## About Togetherwork ## Company Overview - **One-liner**: Togetherwork provides integrated software and payment solutions purpose-built for membership-based organizations, including associations, camps, pet-care businesses, faith communities, and fraternal groups. - **Entity Type**: Private (backed by GI Partners and Park Square Capital) - **Headquarters**: Austin, Texas, United States (with centers of excellence in Atlanta, GA and Columbus, GA) - **Founded**: 2015 - **Founders**: Not publicly available (the company was formed through a series of acquisitions) ## Core Business - **Primary industry/industries**: Vertical SaaS (Software as a Service) for membership and community management; Fintech/Payments - **Target customers**: B2B, serving over 12 vertical markets including associations, pet-care businesses, camps, faith organizations, fraternities & sororities, gyms, dance studios, and unions - **Mission or purpose statement**: To help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique needs, enabling them to manage and grow their communities and enhance member engagement. ## Products & Services - **GetTogether**: A unified platform providing management solutions, communication tools, and online platforms for membership organizations. - **Vertical-Specific Solutions**: Over 33 software applications tailored to specific industries (e.g., pet-care with PetExec and Gingr, faith with Shulware, camps and youth programs). - **Payment Solutions**: Integrated financial enablement and payment processing platforms designed to streamline transactions for member-based organizations. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual Recurring Revenue of $250M (as stated in recent job postings); a separate source lists revenue at $11.0M, which likely represents an older figure or a specific subsidiary. The $250M figure is the most current and prominent. - **Total Funding**: $13.37M (via CB Insights); received a strategic investment from Park Square Capital in July 2024. - **Notable Investors/Partners**: GI Partners (majority owner since 2018), Park Square Capital (strategic investment, 2024). - **Growth Signals**: - Headcount of 250 employees with 32.3% year-over-year growth. - 37 active job postings (yearly increase of 94.7%). - Aggressive M&A strategy: Acquired over 10 companies (e.g., OmegaFi, Bunk1, PetExec, Protech, Fonteva) to build its portfolio. - Expansion of hybrid hubs in Austin, Atlanta, and Columbus. ## Competitive Advantages - **Vertical-Specific Depth**: Instead of a one-size-fits-all platform, Togetherwork offers 33+ tailored applications for niche markets, creating deep stickiness and domain expertise. - **Integrated Payments**: Bundling software with payment processing creates a dual revenue stream and increases customer switching costs. - **Scale & Portfolio Synergy**: With $250M in ARR and a portfolio of acquired companies, they can cross-sell, share technology, and offer a broader suite than most standalone vertical SaaS competitors. - **Focus on "Purpose-Driven" Organizations**: Serving mission-oriented clients (nonprofits, camps, faith groups) differentiates them from general business software providers. ## Strategic Focus - **AI Integration**: Investing heavily in AI and tools to empower employees and automate workflows, with a dedicated Director of AI Orchestration role. - **Operational Excellence**: Building a cohesive, high-performance culture across a portfolio of acquired companies, focusing on shared services and best practices. - **Continued M&A**: Actively acquiring complementary vertical SaaS businesses to expand their market footprint. - **Talent Density**: Building centers of excellence in key cities to foster collaboration and innovation. ## Why Work Here - **Culture**: Described as fast-paced, entrepreneurial, and execution-driven. The company emphasizes "clarity drives performance, community fuels culture" and values "momentum over comfort." They highlight a culture of connection, pride, and psychological safety. - **Remote/Hybrid Policy**: Hybrid model with centers of excellence in Austin, Atlanta, and Columbus. Most roles require 2-3 days per week in the office. Some roles are listed as remote, but the majority are hybrid. - **Growth & Development**: With 20+ products and a $250M revenue base, employees have opportunities for rapid advancement, cross-functional moves, and "structured learning." - **Tech Stack & Innovation**: Investment in modern technology and AI fluency. Engineers "own their work end to end" and "make thoughtful decisions close to the problem." - **Notable Perks**: Competitive compensation, benefits, and the opportunity to work on mission-critical software that serves purpose-driven organizations. ## Sources 1. [togetherwork.com](https://www.togetherwork.com/) 2. [togetherwork.com/careers](https://www.togetherwork.com/careers/) 3. [togetherwork.com/jobs](https://www.togetherwork.com/jobs/) 4. [linkedin.com/company/togetherwork](https://www.linkedin.com/company/togetherwork) 5. 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