--- title: 'Manager, Onboarding at Bloomerang' canonical: 'https://feeny.ai/job/manager-onboarding-bloomerang-united-states-kqcv2sdznmr7' type: 'job' last_seen: '2026-09-16' --- # Manager, Onboarding at Bloomerang - **Company:** Bloomerang - **Location:** United States - **Work type:** remote - **Posted:** 2026-09-16 - **Last confirmed live:** 2026-09-16 - **Apply:** https://job-boards.greenhouse.io/bloomerang/jobs/4734396005 ## Job description At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! ## The Role As a Manager of Onboarding, you will lead a team of onboarding professionals responsible for guiding clients through a successful and timely getting started journey. You will oversee team performance, workload, service quality, and customer outcomes while coaching team members to deliver a consistent, high-quality onboarding experience. You will also partner with Getting Started leadership and cross-functional teams to identify opportunities, improve processes, and evolve Bloomerang’s onboarding programs as our products and customers’ needs grow. ## What You Will Do - Lead, coach, and develop a team of onboarding professionals, providing clear expectations, regular feedback, and ongoing performance support. - Oversee the team’s portfolio to promote timely implementation of Bloomerang products, strong customer engagement, and successful onboarding outcomes. - Establish, drive, and report on key onboarding metrics while monitoring team capacity, workload, and project progress to identify risks and ensure resources are appropriately balanced. - Conduct call and experience reviews, providing actionable coaching to strengthen customer communication, service quality, objection handling, expectation setting, and change-management guidance. - Identify customer and project risks early, guide the team toward appropriate solutions, and support the escalation of critical issues when necessary. - Partner with Conversion Project Managers, Customer Success, Support, Education, Product, Engineering, and Getting Started leadership to create a connected customer experience. - Use customer feedback, performance data, and team insights to identify and implement improvements to onboarding processes. - Help translate product capabilities and customer needs into clear onboarding expectations, deliverables, and measures of success. - Maintain a strong understanding of Bloomerang products, onboarding best practices, and relevant industry trends, sharing knowledge with the team. ## What You Need to Succeed - 2–3 years of experience leading a customer-facing onboarding, implementation, or professional services team, preferably in a SaaS environment. - 1–2 years of experience in a customer-facing SaaS onboarding, implementation, or project management role. - Demonstrated ability to coach, develop, and inspire team members while maintaining accountability for performance. - Strong operational and project-management skills, including the ability to prioritize competing needs and manage a high-volume portfolio. - Excellent written and verbal communication skills, with the ability to collaborate effectively with customers, team members, cross-functional partners, and leadership. - Strong technical aptitude and the ability to learn new software products, workflows, and concepts quickly. - A proactive, solutions-oriented approach to identifying risks, resolving challenges, and improving processes. - Comfort using performance data and customer feedback to evaluate outcomes and guide decisions. - A genuine commitment to serving organizations in the nonprofit sector. ## Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. ## Compensation The salary range for this position is $81,500 - $110,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws Location This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. ## About Bloomerang ## Company Overview - **One-liner**: Bloomerang provides a unified giving platform with CRM, fundraising, and volunteer management software for small and medium-sized nonprofits. - **Entity Type**: Private (strategic growth investment from an unnamed investor; bootstrapped origins) - **Headquarters**: Indianapolis, Indiana, USA - **Founded**: 2012 - **Founders**: Not publicly available ## Core Business - Primary industry/industries: Nonprofit software (Fundraising & Donor Management, Volunteer Management) - Target customers: Small and medium-sized nonprofits (B2B, nonprofit organizations) - Mission or purpose statement: “To help nonprofits raise more and inspire generosity with a built-for-purpose giving platform and expert team fueled by passion for your mission.” [bloomerang.com](https://bloomerang.com/) ## Products & Services - **[Bloomerang CRM](https://bloomerang.com/)**: Donor management system that provides a 360-degree view of donors, prospects, and volunteers; includes data-driven insights, donor retention tools, and automated outreach. - **[Bloomerang Fundraising](https://bloomerang.com/)**: Integrated online fundraising tools (donation forms, peer-to-peer, event registration) with automated insights to maximize gift size and first-time donor conversion. - **[Bloomerang Volunteer](https://bloomerang.com/)**: Volunteer management solution for recruiting, organizing, and engaging volunteers (launched in 2023 after acquiring InitLive). - **Bloomerang Payments**: Integrated payment processing for donations. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding amount not disclosed; has raised “strategic growth investment” (no round size or lead investor named). Over $5B in donations raised through the platform by >82,000 changemakers. [bloomerang.com](https://bloomerang.com/) - **Notable Investors/Partners**: Strategic growth investor (unnamed); integrations with QuickBooks Online and Mailchimp. [bloomerang.com](https://bloomerang.com/) - **Growth Signals**: Acquired Qgiv (2024), Kindful (2021), and InitLive (2023). Grew from 300 customers at launch to 13,000+ by 2022, and now serves >82,000 changemakers. Headcount ~255 employees (Built In estimate). [builtin.com](https://builtin.com/company/bloomerang) ## Competitive Advantages - Purpose-built exclusively for nonprofits (unlike generic CRMs), with deep domain expertise (600+ years of combined nonprofit experience on staff). [bloomerang.com](https://bloomerang.com/) - Integrated platform combining CRM, fundraising, and volunteer management – eliminates silos. - Data-driven features such as Generosity Score, Sustainability Scorecard, and automated NCOA updates that help nonprofits improve donor retention and giving potential. ## Strategic Focus - Continuing to unify the giving platform through acquisitions (Qgiv, Kindful, InitLive) and native integrations. - Expanding automated insights and AI-driven recommendations to help nonprofits raise more without extra effort. - Deepening integrations with popular tools (QuickBooks, Mailchimp) to reduce friction for customers. ## Why Work Here - **Culture**: Values-driven with an IDEA (Inclusion, Diversity, Equity, Accessibility) Committee; emphasis on “connect with purpose” and continuous learning. [bloomerang.com](https://bloomerang.com/company/careers) - **Remote/Hybrid**: Fully remote for most roles; employees near Indianapolis can work from the HQ office. Typical time on-site: none. [builtin.com](https://builtin.com/company/bloomerang) - **Perks**: 4 weeks vacation + 4 volunteer days + 3 flex days + 12 holidays; 401(k) with company match; medical/dental/vision/HSA/FSA; paid parental leave; wellness platform (Nectar); equipment shipped to your door. [bloomerang.com](https://bloomerang.com/company/careers) - **Engineering Culture**: Encourages questions, knowledge sharing, and continuous improvement. Roles like AI Platform Engineer, Sr. Software Engineer, and VP of Engineering are posted. [builtin.com](https://builtin.com/company/bloomerang) - **Compensation**: Example salary range for HR Business Partner: $86,000–$120,000 + discretionary bonus. [greenhouse.io](https://job-boards.greenhouse.io/bloomerang/jobs/4685291005) ## Sources 1. [bloomerang.com – About](https://bloomerang.com/company) 2. [bloomerang.com – Product](https://bloomerang.com/) 3. [bloomerang.com – Careers](https://bloomerang.com/company/careers) 4. [builtin.com – Bloomerang Profile](https://builtin.com/company/bloomerang) 5. 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