---
title: 'Manager, Operations Excellence (Learning and Development) at Hopscotch Primary Care'
canonical: 'https://feeny.ai/job/manager-operations-excellence-learning-and-development-hopscotch-primary-care-pqb7jpq029s7'
type: 'job'
last_seen: '2026-09-11'
---

# Manager, Operations Excellence (Learning and Development) at Hopscotch Primary Care

- **Company:** Hopscotch Primary Care
- **Location:** Western, NC
- **Work type:** remote
- **Posted:** 2026-08-14
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/hopscotchprimarycare/jobs/6144339004

## Job description

## About Hopscotch Primary Care

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities.  Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities.  We are on a mission to transform healthcare in rural America.  We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch.  Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible.  Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day.  If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.

## About the Role

At Hopscotch Primary Care, our care teams are at the center of everything we do. As the Manager, Operations Excellence, you will lead the design and execution of learning and development initiatives that enable our teams to deliver exceptional patient care.

In this role, you will build and scale Hopscotch's learning ecosystem by developing engaging training programs, overseeing our Learning Management System, and creating standardized learning resources. You'll partner across the organization to ensure education is consistent, effective, and supports operational excellence.

As Hopscotch continues to grow, you will play a key role in developing scalable onboarding programs, supporting organizational change initiatives, and preparing new clinics and teams for success. You will be asked to travel to our regions on occasion to support training delivery, onboarding, and new clinic launches.

## What You'll Do

Learning Strategy & Content Development

- Develop and execute Hopscotch's learning strategy, in partnership with the Director of Operations Excellence, to support organizational priorities and future growth.
- Design engaging onboarding and training programs for clinical, operational, and central teams using instructor-led, virtual, and self-paced learning.
- Partner with subject matter experts to create and maintain high-quality training materials, job aids, videos, and eLearning content.
- Apply adult learning principles and instructional design best practices to improve learner engagement and knowledge retention.

Learning Systems & Standardization

- Serve as the primary administrator for Hopscotch's Learning Management System.
- Build and maintain a centralized learning library to ensure training resources remain current, accessible, and standardized.
- Standardize training across the organization, partnering with subject matter experts to ensure consistent, high-quality content and delivery.
- Measure training effectiveness through reporting, learner feedback, and performance metrics — such as new-hire time-to-productivity, training completion, and learner satisfaction — and continuously improve programs based on results.
- Partner across departments to ensure training aligns with operational workflows and organizational priorities.

Organizational Readiness & Growth

- Support implementation of new technologies, workflows, and operational initiatives through education and change management.
- Design training standards and guides to enable project leader-led training to meet training standards.
- Develop scalable onboarding and training programs for new clinics, acquisitions, and future market expansion.
- Facilitate virtual and in-person training sessions across Western North Carolina and future markets as needed.

## About You

You would be a great fit if you have:

- Bachelor's degree in Healthcare Administration, Business Administration, Education, Instructional Design, Organizational Development, or a related field.
- 5+ years of experience in learning and development, healthcare operations, instructional design, or organizational development.
- Experience developing training programs and managing a Learning Management System.
- Strong instructional design, facilitation, project management, and communication skills.
- Ability to build strong cross-functional partnerships and manage multiple priorities in a fast-paced environment.

## Preferred Qualifications

- Experience in healthcare operations or value-based care.
- Experience supporting multi-site organizations.
- Knowledge of adult learning principles, instructional design, and change management.
- Experience with learning authoring tools (Articulate, Rise, Camtasia, Canva, or similar).

In accordance with the Illinois Pay Transparency Act, we’re providing the full salary range for this position. Actual compensation will be determined based on location, relevant experience and qualifications. Most offers will fall within a portion of the listed range. This position has a salary range of $90,000 - 120,000 annually, based on location, relevant experience and qualifications. In addition to base salary, we offer a comprehensive benefits package that includes:

- Paid holidays + PTO
- Company sponsored medical, dental, and vision insurance for you + your family
- FREE short-term and long-term disability insurance
- FREE $100k life insurance policy
- 401k plan with 4% company match + no vesting period
- $720 - $1,000 added to employee Health Savings Account annually for eligible health plans
- And more!

At Hopscotch Primary Care, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team.  You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

## About Hopscotch Primary Care

## Company Overview
- **One-liner**: Hopscotch Primary Care delivers advanced, value-based primary care to seniors in rural communities, with a focus on Medicare and Medicare Advantage patients.
- **Entity Type**: Private (Series C, 2024)
- **Headquarters**: Chicago, Illinois, United States
- **Founded**: 2021
- **Founders**: Not publicly available (company founded as Hopscotch Healthcare, Inc.)

## Core Business
- **Primary industry**: Healthcare – Senior Primary Care (value-based, rural-focused)
- **Target customers**: Seniors (Medicare, Medicare Advantage, Medicare/Medicaid) in rural communities
- **Mission**: “Transform lives in rural communities through accessible and proactive value-based care” [hellohopscotch.com](https://hellohopscotch.com/)

## Products & Services
- **[Advanced Primary Care Clinics]**: In-person clinics offering comprehensive, team-based primary care with intentionally small patient panels, extended appointment times, and a full care team (physicians, nurse practitioners, care managers, behavioral health). Model is value-based, aiming to improve health outcomes while reducing costs.
- **[Remote/Telehealth Support]**: Care management and patient engagement extends beyond clinic walls; includes remote monitoring and community outreach.
- **[Medicare/Medicaid Navigation]**: Support for patients enrolling in and utilizing Medicare, Medicare Advantage, and dual-eligible plans.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding – **$100M** (as of June 2024) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
- **Notable Investors/Partners**: 
  - Series C (June 2024): $50M from 1 investor (per LinkedIn) or 7 investors (conflicting reports)
  - Prior Private Equity Round (2023): 1 investor
  - The National Health Service Corps (NHSC) – clinics qualify for loan repayment programs [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Growth Signals**: 
  - Headcount grew 13.9% YoY (88 employees, +14) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - Active job postings increased 44% YoY (36 open roles) [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - New C-suite appointments in 2024-2025: CEO Tim Gronniger, CMO Aditi Mallick, CFO Ashley White [linkedin.com](https://www.linkedin.com/company/hellohopscotch)
  - Serving “thousands of patients” in rural communities, with presence in North Carolina, Illinois, and expanding [job-boards.greenhouse.io](http://job-boards.greenhouse.io/hopscotchprimarycare)

## Competitive Advantages
- **Rural Focus**: Dedicated exclusively to rural underserved communities, a segment often neglected by larger health systems.
- **Value-Based Care Model**: Aligned incentives for patient outcomes rather than volume; small panels allow deeper relationships.
- **Full Care Team**: Multi-disciplinary teams (physicians, NPs, social workers, care managers) providing wrap-around support.
- **Technology-Enabled**: Internal product and engineering team building custom tools for care coordination and patient engagement.

## Strategic Focus
- Geographic expansion in rural markets (hiring across North Carolina, Western NC, Illinois).
- Scaling the value-based model to serve more Medicare and dual-eligible seniors.
- Investing in technology platform (Senior Manager, Product Management role listed) to support care delivery.
- Strengthening partnerships with local health systems, community organizations, and NHSC.

## Why Work Here
- **Mission-Driven**: Employees directly impact health outcomes for underserved senior populations in rural America.
- **Culture**: Values include “Patient First, Team Always,” “Make Every Moment Count,” “Rise to the Challenge,” and “Data, Insight, Action” [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/)
- **Work Arrangement**: Mix of in-clinic (North Carolina, Illinois) and remote roles (Central Team, Data/Engineering roles, Clinical Innovation Fellow) [job-boards.greenhouse.io](http://job-boards.greenhouse.io/hopscotchprimarycare)
- **Benefits**: Competitive and equitable compensation, medical/dental/vision, 401k matching, HSA/FSA, PTO, Employee Assistance Programs, professional development, NHSC loan repayment eligibility [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/)
- **Diversity & Inclusion**: Stated commitment to building diverse teams and inclusive communities; encourages applications regardless of race, gender, age, disability, etc. [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Recognition**: Awarded 2024 OnCon Icon Award for Top 100 Talent Acquisition Teams [hellohopscotch.com/careers](https://hellohopscotch.com/careers/)
- **Engineering/Product Culture**: In-house Product and Engineering team building healthcare technology; Senior Manager, Product Management role is remote.

## Sources
1. [hellohopscotch.com](https://hellohopscotch.com/) – Main site, mission, who we serve
2. [hellohopscotch.com/careers](https://hellohopscotch.com/careers/) – Careers overview, values, NHSC, award
3. [hellohopscotch.com/careers/working-at-hopscotch](https://hellohopscotch.com/careers/working-at-hopscotch/) – Benefits, culture, roles
4. [job-boards.greenhouse.io/hopscotchprimarycare](http://job-boards.greenhouse.io/hopscotchprimarycare) – Open job listings, patient count, tech stack
5. [linkedin.com/company/hellohopscotch](https://www.linkedin.com/company/hellohopscotch) – Company details, funding, headcount, recent departures, news

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