---
title: 'Manager, Outreach and Engagement at Pomelo Care'
canonical: 'https://feeny.ai/job/manager-outreach-and-engagement-pomelo-care-united-states-q0jjwjbwfcaq'
type: 'job'
last_seen: '2026-09-11'
---

# Manager, Outreach and Engagement at Pomelo Care

- **Company:** Pomelo Care
- **Location:** United States
- **Work type:** remote
- **Posted:** 2026-09-10
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/pomelocare/jobs/6188126004

## Job description

## About us

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

## About The Role

Your North Star: Managing and motivating teams to drive enrollment

We are seeking a highly skilled and motivated Outreach & Engagement Manager to join our team. As the Outreach & Engagement Manager, you will drive enrollment and activation KPIs through effective coaching, training, and supervision of a team of outreach specialists during evening hours. You will be responsible for monitoring your team’s performance, and developing and implementing effective strategies and processes to engage prospective patients. This is a critical position that requires strong leadership, excellent communication skills, and a deep understanding of healthcare regulations, policies, and procedures.

## What You’ll Do

- Lead, and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs.
- Facilitate onboarding and training of new specialists.
- Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC.
- Monitor call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions.
- Maintain accurate and up-to-date documentation of specialist interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations.
- Identify opportunities and implement process improvements to enhance the efficiency and effectiveness of outbound and inbound calling.
- Execute on regular performance evaluations of outreach specialist calls and documentation.
- Create and maintain team schedules to ensure adequate coverage.
- Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities.
- Foster a supportive and inclusive team environment, encouraging professional growth and development.

## Who You Are

- Earned your Bachelor's degree in healthcare management, public health, or a related field.
- Able to work some evenings, with a standard schedule of Monday - Friday, 8:30am - 5:00pm CST.
- Proven experience in healthcare management, specifically in outbound calling and proactive outreach.
- Strong knowledge of Medicaid policies, procedures, and value-based care.
- Excellent communication and interpersonal skills to engage with diverse patient populations.
- Demonstrated leadership abilities, with experience in managing and motivating teams.
- Proficient in data analysis and reporting, using metrics to drive performance improvements.
- Detail-oriented, with exceptional organizational and documentation skills.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Familiarity with healthcare software systems and customer relationship management (CRM) tools.
- Experience working in a fast-paced and dynamic startup environment.
- Bonus points if you are fluent in speaking and writing Spanish

## Compensation

The expected salary for this role is $90,000-$115,000. This role is also eligible for a monthly bonus, and equity, giving you an ownership stake in Pomelo’s mission.

## Benefits and Perks

- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- 401(k) program
- Competitive vacation policy
- 16 weeks paid parental leave
- Fully remote work flexibility (within the US)

## Why You Should Join Our Team

By joining Pomelo, you’ll get in on the ground floor of a fast-moving, well-funded startup on a mission to improve outcomes for all mothers and babies. We cultivate a collaborative, patient-first environment where data drives our decisions and team members are challenged to learn, grow, and have fun together.

We believe that solving critical healthcare problems requires perspectives as diverse as the communities we serve. Pomelo is committed to hiring and supporting a team of varied backgrounds, welcoming all applicants regardless of race, age, sexual orientation, gender identity and expression, national origin, religion, disability, or veteran status. Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at careers@pomelocare.com to confirm its legitimacy. For your safety, we also recommend applying only through our official [Careers](https://www.pomelocare.com/careers) page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.

## About Pomelo Care

## Company Overview
- **One-liner**: Pomelo Care is a virtual-first healthcare company providing evidence-based, 24/7 multispecialty care for women and children across pregnancy, postpartum, pediatrics, and midlife health.
- **Entity Type**: Private (Series C)
- **Headquarters**: New York, New York, United States
- **Founded**: 2021
- **Founders**: Marta Bralic Kerns (CEO)

## Core Business
- **Primary industry**: Healthcare (Virtual Care / Digital Health)
- **Target customers**: B2B2C — Partners with health plans and employers to offer services to their members and employees. Serves patients directly (B2C) through these partnerships.
- **Mission/purpose**: To improve outcomes and lower costs for women and families by delivering high-quality, personalized evidence-based care.

## Products & Services
- **Pregnancy & Newborn Care**: Personalized 24/7 care from a multidisciplinary team (midwives, dietitians, therapists, lactation consultants) during pregnancy and postpartum, designed to supplement in-person OB-GYN care.
- **Fertility & Preconception Support**: Evidence-based guidance for individuals planning a pregnancy, covering cycle tracking, nutrition, and conditions like PCOS.
- **Pediatric Care & NICU Support**: 24/7 NICU family support for transitioning home, plus ongoing pediatric care for routine childhood illnesses.
- **Midlife Care & Healthspan**: Empathetic, evidence-based care from menopause specialists for perimenopause and menopause symptom management, wellness, and mental health.
- **Doula Support**: In-person and virtual doula services (acquired The Doula Network in 2024).

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Total funding of **$179 million** across 4 rounds (Seed, Series A, B, C).
- **Notable Investors**: Andreessen Horowitz, First Round Capital, Stripes.
- **Growth Signals**:
  - Raised a **$92 million Series C** in 2026 led by Stripes.
  - Revenue of ~$2 million annually; significant growth trajectory as it scales payer and employer contracts.
  - **25 million covered lives** and growing.
  - **Proven outcomes**: 37% reduction in preterm birth, 12% reduction in ER costs, 6.8-day reduction in average NICU length of stay, 3-5x return on investment for partners.
  - Employee count of **319** with 3% monthly headcount growth.
  - Acquired **The Doula Network** in 2024 to expand service offering.

## Competitive Advantages
- **Integrated, lifelong care model**: Covers women across multiple life stages (fertility, pregnancy, pediatrics, midlife) under one virtual platform, creating stickiness and continuity.
- **Clinically validated outcomes**: Published, measurable impact on preterm birth rates and NICU stays, building trust with payers and employers.
- **AI-native approach**: Actively building AI-native products to extend clinician capabilities and deliver longitudinal care.
- **Data-driven culture**: Decides with data to prioritize problems and drive continuous improvement.

## Strategic Focus
- **Doubling down on AI**: The Series C is being used to build AI-native products that enhance clinician workflows and patient outcomes.
- **Expanding payer and employer partnerships**: Most recent hires (VP Customer Success, Head of Member Growth) signal a push toward scaling member acquisition and enterprise relationships.
- **Growth of midlife health programs**: Launching new services for perimenopause and menopause as a new growth vertical.
- **Talent acquisition**: Currently has 47 active job postings across engineering, data science, product, clinical, marketing, and operations.

## Why Work Here
- **Culture**: Fast-paced, mission-driven environment with strong values: "Own the Outcome," "Decide with Data," "Find a Way," "Combine our Superpowers," "Be Humble." Emphasis on tenacity, collaboration, and personal accountability.
- **Engineering & Data**: Strong focus on data science and engineering; a significant portion of the team (8%) is in technical roles (Product, Data, Engineering). The company is investing heavily in AI.
- **Impact**: Directly measurable impact on maternal and child health outcomes, with clinicians reporting improved ability to practice at the top of their license.
- **Work Model**: Highly collaborative environment; the specific remote/hybrid policy is not publicly detailed but roles are likely remote-friendly given the virtual nature of the business.
- **Diversity of Roles**: Range from clinical (midwives, dietitians, therapists) to technical (engineering, data science) to commercial (marketing, sales, customer success).
- **Perks**: Not explicitly listed, but the company highlights a "data-driven and decisive" culture and invests in tools that make clinicians' lives easier.

## Sources
1. [pomelocare.com](https://www.pomelocare.com/)
2. [pomelocare.com/careers](https://www.pomelocare.com/careers)
3. [linkedin.com/company/pomelo-care](https://www.linkedin.com/company/pomelo-care)

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