---
title: 'Manager, Partner Success - Resell, APAC at NICE'
canonical: 'https://feeny.ai/job/manager-partner-success-resell-apac-nice-sydney-qwyraw85j9vt'
type: 'job'
last_seen: '2026-11-03'
---

# Manager, Partner Success - Resell, APAC at NICE

- **Company:** NICE
- **Location:** Sydney, Australia / Singapore
- **Posted:** 2026-10-29
- **Last confirmed live:** 2026-11-03
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5018612101?gh_jid=5018612101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Manager, Partner Success – Resell, APAC is responsible for managing partner success activities across the APAC region, with a strong focus on supporting regional resale partners and their end customers. This role partners closely with Partner Success, Sales, Support, Product, and regional leadership to drive partner adoption, customer value, operational consistency, and a high-quality partner and customer experience. The Manager serves as a key regional point of contact for partner execution, issue resolution, enablement, and continuous improvement across the APAC partner ecosystem.

How will you make an impact?

Regional Partner & Customer Management

- Manage day-to-day Partner Success engagement for APAC resale partners, ensuring partners are equipped to deliver value to their customers.
- Build strong working relationships with regional partner contacts, customer-facing teams, and internal stakeholders across APAC.
- Track partner and customer health, adoption, enablement needs, and escalations to support retention, growth, and customer satisfaction.

Partner Success Execution

- Support partner success plans aligned to APAC business priorities, customer outcomes, and regional growth objectives.
- Coordinate enablement, onboarding, business reviews, and adoption activities to help partners serve customers effectively.
- Identify risks, remove operational blockers, and escalate issues appropriately to protect partner and customer relationships.

Relationship Management

- Develop trusted relationships with APAC resale partners and key customer-facing stakeholders.
- Prepare and share partner success updates, customer insights, risks, and recommended actions with regional leadership and cross-functional teams.
- Support partner business reviews and customer-impact initiatives by ensuring clear follow-up, ownership, and execution.
- Represent the Partner Success function in APAC regional planning sessions, account discussions, and partner operating rhythms.

Partner Enablement & Regional Advocacy

- Support APAC partner enablement activities, including training coordination, adoption programs, and partner communications.
- Share regional partner and customer feedback with internal teams to improve processes, resources, and the overall customer experience.
- Collaborate with Marketing, Sales, and Partner Leadership to tailor messaging, use cases, and success stories for APAC partner and customer needs.

Conflict Management & Resolution

- Proactively identify points of friction between APAC resale partners, customers, Partner Success, and Sales teams.
- Facilitate constructive resolution discussions, clarify ownership, and drive timely follow-through.
- Escalate partner or customer-impacting issues with clear context, recommended actions, and urgency when needed.
- Contribute to repeatable escalation and communication practices that improve partner and customer outcomes across APAC.

Cross-Functional Collaboration

- Partner closely with APAC regional leadership, account teams, and partner managers to align on goals, customer priorities, and operational execution.
- Collaborate with Product, Sales, Marketing, Support, and Services teams to advocate for partner and customer needs.
- Represent Partner Success in APAC business reviews, partner planning sessions, and customer-focused initiatives.

Operational Excellence

- Drive consistency in APAC partner engagement models, processes, communications, and customer follow-through.
- Monitor partner and customer health, satisfaction, adoption, and performance trends to identify opportunities for improvement.
- Ensure high-quality execution of partner programs, onboarding processes, customer-impact initiatives, and technical enablement across the region.

Have you got what it takes?

- 7+ years in Partner Success, Customer Success, Channel/Reseller Management, Account Management, or a related customer-facing role.
- Experience supporting partners and customers across APAC markets, with an understanding of regional business practices and customer expectations.
- Strong communication, stakeholder management, problem-solving, and execution skills.
- Demonstrated ability to influence cross-functional teams and drive outcomes in a matrixed, regional organization.
- Ability to travel up to 30% across APAC to meet with partners and customers, attend business reviews, and support regional initiatives.

You will have an advantage if you also have:

- Experience in a global technology or SaaS organization, professional services, or solution delivery environment.
- Knowledge of APAC partner ecosystems, reseller/channel motions, or alliances strategy.
- Experience working with technical teams and understanding technical solutions.
- Business education, regional language capabilities, or experience working across multiple APAC markets.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11945 Reporting into: Director, Partner Success Role Type: Management of Function

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

## Other roles at NICE

- [Executive Assistant](https://feeny.ai/job/executive-assistant-nice-united-states-hoboken-nj-06vj6239d57f) — United States / Hoboken, NJ
- [Specialist Data Scientist, Actimize](https://feeny.ai/job/specialist-data-scientist-actimize-nice-pune-wm5e0mhwjnd4) — Pune, India
- [Specialist Data Scientist , Actimize](https://feeny.ai/job/specialist-data-scientist-actimize-nice-pune-djst77eh42es) — Pune, India
- [Implementation Engineer (Professional Services Engineer)](https://feeny.ai/job/implementation-engineer-professional-services-engineer-nice-manila-q25a9fv0y6vh) — Manila, Philippines
- [FP&A Analyst](https://feeny.ai/job/fp-a-analyst-nice-raanana-a89qa68hkjr9) — Raanana, Israel
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-nice-united-states-atlanta-ga-sandy-ut-jeqf0yytztdf) — United States / Atlanta, GA / Sandy, UT
- [Specialist Technical Support Engineer (AI Solutions)](https://feeny.ai/job/specialist-technical-support-engineer-ai-solutions-nice-pune-wrdgs8bepnvq) — Pune, India
- [Account Executive, Actimize](https://feeny.ai/job/account-executive-actimize-nice-canada-fa6gqa1x4gg6) — Canada
- [Senior Software Engineer, Actimize](https://feeny.ai/job/senior-software-engineer-actimize-nice-pune-crqyzrxbf9f6) — Pune, India
- [Professional Services Sales Manager](https://feeny.ai/job/professional-services-sales-manager-nice-united-kingdom-aggwne4bcnmv) — United Kingdom