---
title: 'Manager, Patient Outreach & Intake Operations at Conduit Health'
canonical: 'https://feeny.ai/job/manager-patient-outreach-intake-operations-conduit-health-new-york-4wb3swwb5wy8'
type: 'job'
last_seen: '2026-09-15'
---

# Manager, Patient Outreach & Intake Operations at Conduit Health

- **Company:** Conduit Health
- **Location:** New York, NY
- **Compensation:** $120k–$150k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-02
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/conduit-health/3035e45f-e41b-413b-bb81-a3c8db503424

## Job description

## About Conduit Health

Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients' homes. We're the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say "yes" to patients who would otherwise wait weeks — while we handle every step behind the scenes.

## The Role

We are looking for a hands-on manager to lead our Patient Outreach and Intake team, which plays a critical role in helping prospective patients access care and successfully enroll. This leader will own the strategy, execution, and performance of our inbound and outbound outreach and intake operations - ensuring qualified prospective patients receive a high-quality experience while driving conversion and growth for the business. This role combines people leadership, operational ownership, and technology-enabled transformation. You will directly manage full-time team members and oversee our BPO partners, while building the processes, staffing model, and performance infrastructure needed to scale. You will also partner closely with our Growth Product team to identify and implement opportunities for AI and automation across patient outreach, intake, and enrollment - improving the patient experience, increasing conversion, and driving operational efficiency.

## What You’ll Do

- Own Patient Outreach & Intake Operations: Lead the day-to-day operations across inbound and outbound patient outreach, intake, and enrollment. Oversee daily queues, staffing coverage, workload allocation, and patient escalations while ensuring effective execution across lead qualification, patient engagement, follow-up and re-engagement, telehealth scheduling, coverage verification, and new-order processing.
- Lead & Scale the Team: Manage BPO partners and full-time team members, including hiring, training, coaching, quality oversight, and performance management. Develop staffing strategies, capacity models, and forecasts to support growth. Use individual and team performance data to identify coaching opportunities and raise the bar on outreach effectiveness, conversion, and quality.
- Drive Performance & Operational Excellence: Build and manage performance reporting and KPIs across lead volume, qualification, pipeline progression, conversion, productivity, quality, accuracy, and turnaround time. Establish SOPs, improve workflows, resolve bottlenecks, and create clear accountability across the operation.
- Build the Future of Intake: Partner with Product to identify, test, and implement AI-enabled tools and automation across outreach, intake, coverage verification, and order processing. Translate frontline pain points and opportunities into clear product requirements, measure the impact of new capabilities, and lead adoption across the team.
- Own Conversion & Funnel Performance: Use data to identify where patients are dropping off across the funnel and develop strategies to improve qualification, engagement, follow-up, pipeline progression, and conversion. Test new approaches, measure results, and continuously improve team performance. Partner cross-functionally to remove friction and improve the patient experience.

How Success Will Be Measured

- Lead-to-enrollment conversion across the patient journey
- Patient engagement and pipeline progression, including contact, telehealth booking, attendance, and completion
- Speed and execution, including speed to first contact, follow-up completion, SLAs, and turnaround time
- Quality and accuracy across intake, coverage verification, and order processing
- Team productivity and capacity, including measurable improvements from process changes and automation

## What We’re Looking For

- Experience managing teams in patient operations, sales, customer success, contact-center management, care operations/clinical operations, or another high-volume, performance-driven environment.
- A hands-on management style - you are comfortable digging into frontline workflows, coaching team members, reviewing performance data, and solving operational issues directly.
- A builder’s mindset and comfort creating structure from ambiguity, developing new processes, and iterating as the business evolves.
- A track record of using data to identify opportunities, test improvements, and drive measurable results, particularly around conversion, productivity, or operational performance.
- Experience establishing SOPs, quality standards, performance expectations, and clear accountability across a team.
- Strong judgment and the ability to balance immediate operational needs with longer-term process and technology improvements.
- High ownership and strong cross-functional communication; you can work effectively with Product, Clinical, Operations, and revenue teams to get things done.

## Preferred Qualifications

- Experience in healthcare, telehealth, durable medical equipment, pharmacy, or another insurance-driven care environment.
- Experience coaching teams on lead qualification, outreach effectiveness, objection handling, and conversion performance.
- Familiarity with insurance eligibility verification and coordination of benefits.
- Experience with CRM, contact-center, scheduling, order-management, or healthcare workflow systems.
- Experience managing BPO partners and hiring and scaling full-time teams.

## Our Values

- Excellence, Not Perfection: We set a high bar for our work and impact, but we don't get lost in endless polish for polish's sake. We focus on results that matter.
- Urgency, Not Chaos: We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout.
- Systems, Not One-Offs: Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better.
- Committed, Not Just Here: We show up engaged, proactive, and ready to go above and beyond. The outcomes you drive are what matter most.
- Crush Goals, Not Souls: We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often.

## Compensation & Benefits

- Competitive salary + performance-based incentives
- Flexible hybrid work environment
- Unlimited PTO + company holidays
- Full medical, dental, and vision coverage
- Direct mentorship and growth opportunities
- Opportunity to help shape and scale operations at a fast-growing healthcare startup

## Equal Opportunity

Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

## About Conduit Health

## Company Overview
- **One-liner**: Conduit Health makes it easy for Medicare and Medicaid patients to get essential home medical supplies fully covered by insurance, by integrating clinical evaluation, insurance authorization, and supply fulfillment into one seamless platform.
- **Entity Type**: Private (Series A)
- **Headquarters**: New York, New York, USA
- **Founded**: 2023
- **Founders**: Natan Wise (CEO) and Rocky Seftel (CPO)

## Core Business
- Primary industry/industries: Healthcare technology, Durable Medical Equipment (DME), Insurance navigation
- Target customers: B2C (Medicare and Medicaid patients and their caregivers) and B2B (MLTSS plans, home care agencies, discharge planning teams, skilled nursing facilities, case management organizations)
- Mission or purpose statement: To make it easier for patients to access what they're already entitled to — insurance-covered home medical supplies — so they can stay healthy and independent at home.

## Products & Services
- **Platform/Service**: A consumer-facing platform that connects patients with licensed clinicians over a quick phone or video call, verifies insurance eligibility, and handles all prescriptions and paperwork to deliver medical supplies directly to the patient's door with easy monthly re-ordering.
- **CareOS (Proprietary AI Engine)**: The Conduit Authorization and Reimbursement Engine, an agentic AI platform trained on 50,000+ patient interactions. It predicts coverage and automates payer workflows in real time to accelerate approvals and cut through insurance bottlenecks.
- **Product Catalog**: A wide range of DME including adult diapers, pull-ups, chux, liners, pads, transport chairs, rollators, walkers, manual wheelchairs, Hoyer lifts, and continuous glucose monitors (e.g., Dexcom G7, FreeStyle Libre 2+ and 3+).

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding — $22 million (raised $17M Series A in March 2026, led by Drive Capital, with participation from XYZ Ventures, Twelve Below, Eniac Ventures, and others) [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)
- **Notable Investors/Partners**: Drive Capital, XYZ Ventures, Twelve Below, Eniac Ventures, Diede van Lamoen [conduithealth.com](https://www.conduithealth.com/about)
- **Growth Signals**: Over 50,000 patients served since its public launch in late 2024. The company saw more patients in February 2026 than in the entire first half of 2025. Its payer network includes more than 100 health plans covering nearly 90 million lives. Product catalog has increased four times over since launch. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)

## Competitive Advantages
- **Vertically Integrated Model**: Conduit consolidates clinical evaluation, insurance authorization, and fulfillment under one roof, eliminating the administrative handoffs that typically delay access for weeks.
- **CareOS Moat**: A proprietary AI engine trained on 50,000+ cases that codifies hundreds of thousands of payer-specific rules. It gets stronger with every new case, creating a data network effect that is difficult to replicate.
- **Zero Cost to Patients**: Everything is fully covered by insurance — no out-of-pocket costs, no insurance forms, and no need to visit a doctor beforehand, dramatically lowering the barrier to access.
- **Consumer-First Approach**: Unlike traditional DME suppliers, Conduit is built for the patient experience, with a quick online intake, telehealth consults, and automated monthly resupply.

## Strategic Focus
- **Current Priorities**: Continue scaling the vertically-integrated model to serve the growing aging-at-home population. Expand the payer network and product catalog. Leverage CareOS to take on more denial risk and standardize workflows.
- **Future Vision**: Expand beyond DME into a broader range of insurance-covered services for home healthcare, including transportation to medical appointments, medically-tailored meals, and home modifications. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)

## Why Work Here
- **Culture Highlights**: Mission-driven team with genuine excitement for improving home healthcare. High-trust, autonomous environment where egos are left at the door. They move fast and have fun. [conduithealth.com](https://www.conduithealth.com/careers)
- **Remote/Hybrid Policy**: Hybrid model — collaborate in the NYC office 3 days a week, with flexibility to work remotely the rest of the time. [conduithealth.com](https://www.conduithealth.com/careers)
- **Notable Perks**: Competitive salary and equity, unlimited PTO, comprehensive medical/dental/vision coverage. [conduithealth.com](https://www.conduithealth.com/careers)
- **Engineering Culture**: Building a new system for healthcare at home. Opportunity to work on a cutting-edge agentic AI platform (CareOS) that directly impacts patient outcomes. Currently hiring across Engineering, Product, Operations, and Growth. [conduithealth.com](https://www.conduithealth.com/careers)

## Sources
1. [conduithealth.com](https://www.conduithealth.com/)
2. [conduithealth.com/about](https://www.conduithealth.com/about)
3. [conduithealth.com/careers](https://www.conduithealth.com/careers)
4. [prnewswire.com](https://www.prnewswire.com/news-releases/conduit-health-raises-17-million-series-a-to-rebuild-the-path-to-insurance-covered-medical-supplies-302715481.html)
5. [cbinsights.com](https://www.cbinsights.com/company/conduit-health)

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