---
title: 'Manager, Pharmacy Operations (Patient Safety) at Blink Health'
canonical: 'https://feeny.ai/job/manager-pharmacy-operations-patient-safety-blink-health-pittsburgh-367nac0hzxda'
type: 'job'
last_seen: '2026-09-10'
---

# Manager, Pharmacy Operations (Patient Safety) at Blink Health

- **Company:** Blink Health
- **Location:** Pittsburgh, PA
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-10
- **Apply:** https://job-boards.greenhouse.io/blinkhealth/jobs/8773489002

## Job description

Company Overview:

[Blink Health](https://www.blinkhealth.com/)is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

[BlinkRx](https://www.blinkhealth.com/blinkrx)is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Opportunity

The Manager, Pharmacy Operations (Patient Safety) is a critical leader within the Patient Services Operations team, responsible for overseeing BlinkRx's adverse drug event (ADE) reporting and patient safety program and team.  This role is critical to ensuring the safety of our patients and the integrity of our compliance operations, serving as a key point of contact for our clients on all pharmacovigilance-related matters.

This role combines deep operational ownership of quality processes with people leadership, driving a high-performing team to meet SLAs, maintain contractual and regulatory compliance, and continuously improve patient safety outcomes. The Manager will collaborate cross-functionally with Quality, Compliance, Clinical, and Technology teams to build scalable systems and a culture of accountability in a fast-paced, mission-driven environment.

This role is based in Pittsburgh, PA (Robinson Township); candidates must reside locally or be willing to relocate.

## Responsibilities

Adverse Drug Event (ADE) Management & Compliance

- Manage the end-to-end ADE reporting and submission process, ensuring accurate and timely intake, verification, documentation, client-specific form completion, and timely submission of reports to clients and regulatory bodies where required.
- Perform ongoing quality checks and audits to ensure no adverse events are missed or misclassified.
- Manage ADE review workflows to meet all client SLAs and regulatory standards, escalating systemic issues and driving corrective action plans (CAPAs) as needed.
- Ensure team operations align with state, federal, and corporate compliance requirements related to ADE reporting and pharmacovigilance.
- Monitor ADE volumes, trends, and submission accuracy; report on operational health to leadership with data-driven insights.
- Serve as the primary client-facing point of contact for pharmacovigilance inquiries, reporting status, and escalations.
- Serve as the primary organizational representative and subject matter expert during pharmacovigilance (PV) audits, overseeing and speaking to all aspects of internal processes, procedures, and compliance standards.

Quality Assurance & Process Improvement

- Lead daily review of quality reports, patient feedback, and operational metrics to identify trends, correct issues, and maintain accuracy in patient orders.
- Develop and implement action plans based on patient survey data and quality insights to improve patient experience and pharmacy outcomes.
- Identify workflow inefficiencies across quality and ADE operations and implement practical, scalable solutions.
- Maintain and continuously improve standard operating procedures (SOPs) and training materials that support consistency, compliance, and team readiness.
- Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices.

People Leadership

- Directly manage and develop a team of quality improvement specialists through hiring, coaching, performance management, and structured feedback.
- Build a pipeline of future leaders through succession planning and intentional development.
- Foster an engaged, accountable team culture rooted in Blink's patient-first mission.

Escalations & Patient Experience

- Lead resolution of complex patient, provider, and cross-functional escalations related to quality, ADE, billing, and clinical inquiries.
- Drive root cause analysis to reduce repeat issues and reinforce a patient-first culture.
- Leverage patient survey data and feedback trends to develop action plans that improve satisfaction and pharmacy outcomes.

Data & Operational Reporting

- Prepare and present pharmacovigilance metrics and program updates to internal leadership and clients.
- Use data and KPIs to identify trends, address gaps, and keep leadership informed on quality and ADE operational health.
- Monitor daily quality pipelines and ensure proactive resolution of issues before they impact patients or compliance timelines.
- Establish and maintain key metrics for ADE and quality operations, with a focus on data-driven, transparent decision-making.

Cross-Functional Collaboration

- Collaborate cross-functionally with pharmacy operations, clinical, and quality teams to maintain a culture of safety.
- Partner with Quality, Training, Compliance, Clinical, IT, and Client Services teams to solve problems and align on priorities.
- Represent pharmacy quality and ADE operations in cross-functional meetings, projects, and leadership updates.
- Act as the operational point of contact for client-specific quality and ADE requirements, ensuring alignment with external partners.

## Qualifications

- 5+ years of experience in pharmacy operations, quality assurance, or a related healthcare setting, with at least 2+ years in a people management role.
- Bachelor's degree in Business Administration, Healthcare Administration, Pharmacy, or a related field.
- Demonstrated success leading and developing high-performing teams through hiring, coaching, and performance management.
- Exceptional attention to detail, commitment to accuracy, and analytical thinking, with the ability to quickly become an expert in new processes and systems.
- Strong data-driven mindset; experience analyzing quality metrics
- Proven ability to work cross-functionally and influence stakeholders across Quality, Compliance, Clinical, and Technology teams.
- Excellent verbal and written communication skills; able to present complex concepts and data clearly to varied audiences (including client stakeholders).
- Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment and navigate ambiguity to drive results.
- Motivated by Blink's mission and excited about improving patient safety and outcomes at scale.

What Success Looks Like

- ADE SLAs are consistently met as volume and complexity grow.
- The team is engaged, productive, and developing toward higher levels of responsibility.
- Operational decisions are data-driven, proactive, and transparent.
- Product and technology improvements meaningfully reduce friction and improve throughput.
- ADE operations scale smoothly without sacrificing quality, compliance, or employee experience.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.  At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.  Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

## About Blink Health

## Company Overview
- **One-liner**: Blink Health is a healthcare technology company that builds products to make prescription medications more accessible and affordable for all Americans, primarily through its BlinkRx pharma-to-patient cloud platform and Quick Save discount card.
- **Entity Type**: Private (Venture-backed)
- **Headquarters**: New York, New York, United States
- **Founded**: 2014
- **Founders**: Matthew Chaiken (Co-Founder), Geoff Chaiken (CEO)

## Core Business
- **Primary industry/industries**: Healthcare Technology (HealthTech), Digital Pharmacy, Prescription Discount Services
- **Target customers**: Patients (B2C), Pharmaceutical companies (B2B), Healthcare providers/physicians
- **Mission or purpose statement**: To make prescriptions accessible and affordable to everybody, removing traditional roadblocks within the prescription supply chain to improve health outcomes.

## Products & Services
- **[BlinkRx]**: The world's first pharma-to-patient cloud. A digital concierge service for patients prescribed branded medications, offering transparent low prices, free home delivery, and world-class support. It centralizes the process so patients no longer face affordability, paperwork, or inventory issues at the pharmacy.
- **[Quick Save]**: A discount prescription card product that helps patients save on medications, likely at local pharmacies.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Annual Revenue of **$40.0M** (latest estimate) | **Total Funding**: **$316.0M** across 6 rounds.
- **Notable Investors/Partners**: Key investors include **8VC** (led Series A and Series B), **SuRo Capital** (led a 2020 round). The company has also hired talent from Amazon, Walgreens, CVS Health, and Microsoft.
- **Growth Signals**: Headcount grew **33.8% year-over-year** (reaching ~471 employees). The company has a strong presence with offices in the US, India, and Colombia. Job postings are up **45.6% year-over-year**, indicating aggressive expansion. LinkedIn followers grew **92.6% year-over-year**.

## Competitive Advantages
- **First-mover in Pharma-to-Patient Cloud**: BlinkRx is a unique, centralized platform that directly connects pharmaceutical companies to patients, solving a fragmented and frustrating experience.
- **Massive Addressable Problem**: The company addresses a critical pain point at the intersection of healthcare and personal finance—affordability and access to medication.
- **Strong Growth Trajectory**: Rapid headcount and follower growth suggest strong market validation and product-market fit.
- **Cross-Industry Talent Pool**: The company attracts talent from top tech (Amazon, Microsoft) and healthcare/pharmacy (CVS, Walgreens) giants, blending engineering, operations, and healthcare expertise.

## Strategic Focus
- **Scaling the BlinkRx Platform**: The primary focus is on expanding the reach and capabilities of the pharma-to-patient cloud.
- **Operational Excellence**: With recent job postings for roles like "Manager, Operational Excellence," the company is investing in streamlining its pharmacy network, fulfillment, and customer service operations.
- **Data & AI**: The recent departure of the VP of Data and AI suggests a possible restructuring or evolution of its data strategy, but the role's existence highlights a focus on leveraging data for better patient outcomes and operational efficiency.

## Why Work Here
- **High Impact Work**: The company directly helps people at a vulnerable intersection of health and finances, providing a strong sense of purpose.
- **Fast-Growing Environment**: With 33% YoY headcount growth and a startup culture described as "relentlessly learning and constantly curious," employees can expect rapid professional development. The company is described as a "highly collaborative team of builders and operators."
- **Hybrid & Remote Options**: The company offers a mix of onsite, hybrid, and remote roles. Specific roles are listed for onsite locations (Chesterfield, MO; Pittsburgh, PA) and hybrid/remote for others (e.g., New York, NY). The Indeed profile notes "work from home" as a benefit.
- **Culture**: The company values diversity and is an equal opportunity employer. It promotes a culture of invention and collaboration in an industry resistant to change.
- **Notable Perks**: Flexible work schedules. The company has a presence in multiple countries, offering potential for global collaboration.

## Sources
1. [Blink Health Website](https://www.blinkhealth.com/)
2. [Blink Health Careers Page (Greenhouse)](https://job-boards.greenhouse.io/blinkhealth)
3. [LinkedIn Company Profile](https://www.linkedin.com/company/blink-health/life)
4. [Indeed Company Page](https://www.indeed.com/cmp/Blink-Health)

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