---
title: 'Manager, Process Management & Controls at ClarityPay'
canonical: 'https://feeny.ai/job/manager-process-management-controls-claritypay-new-york-12t4cxp9nkj5'
type: 'job'
last_seen: '2026-09-24'
---

# Manager, Process Management & Controls at ClarityPay

- **Company:** ClarityPay
- **Location:** New York, NY
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-22
- **Last confirmed live:** 2026-09-24
- **Apply:** https://jobs.ashbyhq.com/claritypay/1d5f7d6c-086f-49eb-b93e-8b09897b4560

## Job description

About Us: At ClarityPay, we’re redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools— including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. Role Overview: ClarityPay is seeking a Manager of Process Management & Controls to run and scale the operating system behind how we work. That system exists: 108 documented processes, a taxonomy of 10 value streams and 65 capabilities, QA and register tooling, and a three-stage review chain. Your job is to raise it, so every process carries an owner, a trigger and closure, a KPI, a cost per run, and classified preventive and detective controls — the standard that lets ClarityPay optimize operations against its financial model. Key Responsibilities:

- Run Process Office stage-2 review: check each submission for one accountable owner, correct taxonomy placement and duplicates, and confirm PROC- IDs.
- Run QA and rebuild the register and dashboard on cadence, and administer change control. Authority to add, rename or retire a value stream or capability stays with the Chief of Staff and the COO.
- Document how work actually runs — interview process owners, capture steps, decisions, thresholds and handoffs, and hold the standard as coverage expands.
- Tie every process to a quantifiable KPI and a cost per run (time, FTE, system spend).
- Design preventive controls built into the process: approval thresholds and limits, segregation of duties, maker-checker steps, system validation.
- Design detective controls — reconciliations, exception reports, variance thresholds, anomaly detection — sized to catch a break the same day, plus leading indicators that flag failure early.
- Build the instrumentation yourself — pull the numbers out of our data warehouse and build the dashboards and alerting — and operate and extend the Process Office tooling that runs documentation, QA and the register.
- Run root cause analysis on breaks; turn one-off fixes into permanent controls.
- Supply documentation and control evidence to Compliance and IT Security on request, and report process health to executives in decision-ready terms.
- Continually promote and apply ClarityPay values; be a role model of trust and integrity.

Qualifications:

- Curious, energetic, positive, solution-oriented, collaborative, trusted.
- 5+ years in management consulting or advisory (Big Four, Accenture, or a boutique operations or risk practice), or a comparable in-house process, controls, or business operations role.
- Experience running a governance cadence — a review board, change control, or ownership of a register or inventory others submit into.
- Evidence of owning and operating what you recommended — not handing over a deliverable and moving on.
- Demonstrated experience designing preventive and detective controls, not only documenting processes.
- Data fluency: comfortable pulling answers out of a data warehouse using AI to draft the queries, and able to catch when the output is wrong. Deep SQL or Python expertise is not required; willingness to work in the data is.
- Exceptional interviewing and writing skills — able to get how work really runs out of busy people and write it so a new hire could follow it.

Nice to Have:

- Fintech, lending, payments, banking, or another regulated environment.
- Familiarity with control frameworks (COSO, SOC 2, PCI DSS) or supporting audits from the inside.
- Has built or maintained LLM-based agents, skills, or workflows that other people rely on.

How You’ll Know This Role Is Right for You:

- You want to take over a working system and scale it — not start from a blank page.
- You would rather fix the process than write the memo about the process.
- You like being the person who noticed — the best outcome is a problem that never became an incident.
- You think a company can have a real operating system, and you want to be the one who maintains it.
- What We Offer:
- Competitive fixed and variable compensation package.
- Comprehensive benefits (medical, dental, vision).
- 401k program.

Ready to redefine point-of-sale financing with us? Apply today and join a passionate team committed to making financial clarity a reality. ClarityPay is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other legally protected status.

## About ClarityPay

## Company Overview
- **One-liner**: ClarityPay provides configurable point-of-sale (POS) financing solutions that empower merchants to offer pay-over-time plans to their customers, driving sales and customer loyalty.
- **Entity Type**: Private (Seed VC-II stage)
- **Headquarters**: New York, New York, United States
- **Founded**: 2024
- **Founders**: Houman Motaharian (CEO)

## Core Business
- **Primary industry**: Financial Services / Fintech (Specialty Finance, Point-of-Sale Lending)
- **Target customers**: B2B (Merchants in retail, medical spa, travel, and other sectors); B2C (Consumers making large purchases at those merchants).
- **Mission or purpose statement**: “We empower merchants to take full control of their commerce flows by providing capital to serve more of their clientele and elevate their brand. We are merchant first so that merchants can be customer first.”

## Products & Services
- **ClarityPay POS Financing Platform**: An all-in-one, omnichannel lending solution that allows merchants to offer instant, pre-approved, transparent pay-over-time plans to their customers. The platform includes features like seamless repurchase capabilities, auto-pay and scheduling tools, and a single online account for consumers. It is designed to be configurable to a merchant’s specific needs and integrates into their existing sales flow [claritypay.com](https://www.claritypay.com/).

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: Total funding raised is not publicly disclosed, but notable capital includes a **$1 billion capital purchase program** from **Neuberger Berman Group** (announced Feb 2025) to buy consumer loans over several years [claritypay.com](https://www.claritypay.com/about-us). The company also achieved **profitability** in mid-2025 and raised a growth capital round [claritypay.com](https://www.claritypay.com/about-us).
- **Notable Investors/Partners**: TTV Capital (lead investor), Outpost Ventures, Vesey Ventures, Neuberger Berman Group (capital partner), DR Bank (member FDIC) [cbinsights.com](https://www.cbinsights.com/company/claritypay).
- **Growth Signals**: Headcount grew **+161.1% YoY** (from 8 to 37 employees) [linkedin.com](https://www.linkedin.com/company/claritypay). The company is expanding its POS lending solution to new verticals and has launched a branded credit program with **Diamonds International** [claritypay.com](https://www.claritypay.com/about-us). Key hires include former Divvy and Goldman/AmEx executives to lead institutional funding and operations, signaling a push to scale.

## Competitive Advantages
- **Merchant-First Philosophy**: The platform is highly configurable, allowing merchants to tailor credit offers and control their own commerce flows, which differentiates it from more rigid, one-size-fits-all POS lenders.
- **Full-Spectrum Lending**: ClarityPay offers financing across the entire credit spectrum, not just prime borrowers, enabling merchants to serve a wider customer base.
- **Strong Capital Backing**: A $1 billion capital commitment from a top-tier asset manager like Neuberger Berman provides a massive and stable funding source for loan origination.
- **Experienced Leadership Team**: The team is composed of veterans from major fintechs (Divvy, LendingPoint), banks (Goldman Sachs, Citi), and payment networks, bringing deep credit, risk, and payments expertise.

## Strategic Focus
- **Scale Loan Origination**: Using the $1B capital program from Neuberger Berman to rapidly grow the volume of loans originated for merchants.
- **Expand into New Verticals & Channels**: Moving beyond initial sectors into travel (e.g., cruise lines) and other high-ticket retail segments, including omnichannel (online and in-store) experiences.
- **Deepen Merchant Enablement**: Building out product features that give merchants more control and data, such as configurable offers and seamless repurchase tools to increase customer lifetime value.
- **Build the Institutional Funding Infrastructure**: Hiring senior capital markets talent to manage and expand the debt capital stack, similar to the strategy used by successful lenders like Divvy.

## Why Work Here
- **High Growth Stage**: With 161% headcount growth YoY and 25 active job postings, the company is in a rapid scaling phase, offering significant opportunities for career advancement and impact [linkedin.com](https://www.linkedin.com/company/claritypay).
- **Strong Financial Foundation**: Having achieved profitability and secured a massive capital partnership, the company is on a stable financial footing, reducing typical startup risk.
- **Experienced, Top-Tier Team**: Joining a team with deep expertise from Goldman Sachs, Citi, Divvy, and LendingPoint provides a steep learning curve and mentorship opportunities [linkedin.com](https://www.linkedin.com/company/claritypay).
- **Purpose-Driven Mission**: The focus on empowering merchants and providing transparent, fair credit to consumers offers a sense of purpose beyond just building software.
- **Office Policy**: Based in New York, NY (132 W 31st St). The company also has a presence in India [linkedin.com](https://www.linkedin.com/company/claritypay). The specific remote/hybrid policy is not publicly detailed but is likely hybrid given the HQ and growth.
- **Culture**: Values are centered on “purpose, data, collaboration, and always learning” [claritypay.com](https://www.claritypay.com/about-us).
- **Open Roles**: Current openings include Director/VP-level roles in Risk, Fraud, Data Science, Engineering (Senior ML Engineer), Product, and Finance, indicating a focus on building out a robust, data-driven infrastructure [linkedin.com](https://www.linkedin.com/company/claritypay).

## Sources
1. [claritypay.com](https://www.claritypay.com/about-us)
2. [claritypay.com](https://www.claritypay.com/careers)
3. [claritypay.com](https://www.claritypay.com/)
4. [linkedin.com](https://www.linkedin.com/company/claritypay)
5. [cbinsights.com](https://www.cbinsights.com/company/claritypay)

## Other roles at ClarityPay

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- [Manager, IT & Information Security](https://feeny.ai/job/manager-it-information-security-claritypay-new-york-4ynk63pbvntj) — New York, NY
- [Corporate Counsel](https://feeny.ai/job/corporate-counsel-claritypay-new-york-bn25a88dvzbs) — New York, NY
- [Product Counsel](https://feeny.ai/job/product-counsel-claritypay-new-york-vwc3yafmxnpa) — New York, NY
- [Product Counsel](https://feeny.ai/job/product-counsel-claritypay-minneapolis-jk58j9y96t64) — Minneapolis, MN
- [Director of Pricing](https://feeny.ai/job/director-of-pricing-claritypay-atlanta-66aqb1wa601t) — Atlanta, GA
- [Treasurer](https://feeny.ai/job/treasurer-claritypay-atlanta-3qdms998y953) — Atlanta, GA
- [Director of Client Success](https://feeny.ai/job/director-of-client-success-claritypay-new-york-g3qas39qzcx5) — New York, NY
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