---
title: 'Manager, Product Design at Fluency'
canonical: 'https://feeny.ai/job/manager-product-design-fluency-united-states-fv6x5n77xd17'
type: 'job'
last_seen: '2026-09-13'
---

# Manager, Product Design at Fluency

- **Company:** Fluency
- **Location:** United States
- **Compensation:** $120k–$138k
- **Work type:** remote
- **Posted:** 2026-07-09
- **Last confirmed live:** 2026-09-13
- **Apply:** https://www.fluency.inc/careers?gh_jid=4311107009

## Job description

Company Overview

At Fluency, we come together under two shared passions that drive our culture: the scaling of digital ad operations, and fostering a workplace environment rooted in open communication, inclusivity, and a growth-oriented mindset. These passions not only set us apart in the industry, but also fuel our collective drive to reshape the industry and reinvent ourselves along the way. We're not just revolutionizing the digital advertising horizon, we're shaping an organization where every member feels a sense of pride and is inspired to do their best work.

## Team Overview

We’re a passionate, detail-obsessed team building the next generation of AI-native enterprise software. We turn complex ad-tech into intuitive, conversational experiences. We need a design leader to guide our small team through this transformation.

Job Summary

The Manager, Product Design leads a team of designers while staying hands-on. You will steer our design direction as we evolve from form-driven interfaces to conversational, AI-powered experiences. This role blends people management—mentoring, coaching, and balancing workloads—with high-impact individual contribution. You will partner with product and engineering to simplify enterprise advertising, while fostering a high-trust, growth-oriented team culture.

## Your Role

Leadership & Management

- Mentor and grow a team of product designers.
- Align design priorities with the product roadmap and business objectives.
- Run design critiques and maintain a high-quality bar.
- Provide team clarity and shield them from noise.
- Advocate for design’s impact on product strategy.

Design & Craft

- Own end-to-end design for key product surfaces.
- Design AI-native patterns: conversational UX, progressive disclosure, and intent-driven workflows.
- Define how the platform communicates system intelligence, recommendations, and uncertainty.
- Evolve our design system to support current and future product surfaces.
- Translate complex ad-tech into accessible, intuitive experiences.
- Align design decisions with business goals like retention and competitive growth.

Collaboration & Process

- Partner with Product and Engineering to shape product development.
- Use data-driven insights and user-centered design to guide decisions.
- Clearly present design rationale and trade-offs to leadership.
- Collaborate with Sales, Client Success, and Marketing to ensure a cohesive customer journey.
- Conduct design reviews and QA to ensure execution matches design intent.

## What We Look For

Required Experience

- 5+ years in product design, with 2+ years managing or leading designers
- Enterprise SaaS product design experience
- Track record of shipping complex products that users describe as simple
- Experience designing for AI-powered, conversational, or agent-driven interfaces
- Proficiency in Figma; comfort with prototyping tools and design systems
- Self-directed; can identify the highest-leverage design problems and pursue them without waiting for direction

## Skills & Mindset

- Zooms between strategy and pixel-level craft in the same day.
- Thinks in systems — patterns, components, states — not just screens.
- Comfortable designing where conventions don't exist yet.
- Strong communicator; articulates design decisions to technical and non-technical audiences.
- Business-minded; connects design choices to revenue and retention.
- Loves feedback, iterates quickly, ships over perfection.
- Energized by ambiguity; leads design forward when direction is still forming.

Bonus

- Experience in the digital advertising or ad-tech industry
- Experience with the transition from traditional UI to AI-first interaction models
- Familiarity with LLM capabilities and limitations as they relate to UX
- Background in data visualization or complex information architecture

Fluency pays all employees based on U.S. nationwide averages for each role, designed to ensure pay equity. This is a full-time, remote position that requires legal authorization to work in the U.S. Starting pay range is determined by job-related skills, experience, and knowledge. The role is also eligible for a discretionary bonus, equity options, and a comprehensive benefits package including:

- Medical, dental, and vision coverage for employees and their families
- 401(k) plan with company match
- Four weeks of Combined Time Off (CTO), flexible schedule, and twelve holidays
- Maternity and parental leave
- Employee wellness programs and mental health support
- Remote work flexibility and home office stipends

Starting Pay Range $120,000—$138,000 USD

At Fluency, we’re proud to be an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace where everyone can thrive. We welcome applicants of all backgrounds and identities and do not tolerate discrimination or harassment of any kind.

Employment decisions at Fluency are made based on business needs, job requirements, and individual qualifications—without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.

https://www.glassdoor.com/Overview/Working-at-Fluency-EI_IE2190982.11,18.htm

## About Fluency

## Company Overview
- **One-liner**: Fluency provides a Digital Advertising Operating System that automates paid media execution across walled gardens and the open web, enabling agencies and brands to centralize, automate, and scale multichannel advertising campaigns.
- **Entity Type**: Private (Series A)
- **Headquarters**: Burlington, Vermont, United States
- **Founded**: 2017
- **Founders**: Mike Lane (CEO), Scott Gale (CTO), Brian McVey (CRO)

## Core Business
- **Primary industry**: Digital Advertising Technology (Ad Tech) / Marketing Automation
- **Target customers**: B2B; agencies and brands that manage large, complex digital advertising portfolios (enterprise and mid-market).
- **Mission or purpose**: To transform the digital advertising industry by automating the most time-consuming work, freeing teams to focus on strategy, results, and growth.

## Products & Services
- **[Fluency Digital Advertising Operating System](https://www.fluency.inc/)**: A centralized SaaS platform that connects data, creative, inventory, compliance, audiences, and strategy. It enables agentic automation for campaign execution, real-time optimization, and cross-channel reporting. Key capabilities include omnichannel campaign orchestration, dynamic creative assembly, compliance governance, and portfolio-wide performance dashboards.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding raised – **$41.9M** (Series A of $40M led by Integrity Growth Partners in December 2025, plus an earlier seed round of $950k in 2018)
- **Notable Investors/Partners**: Integrity Growth Partners (Series A lead)
- **Growth Signals**:
  - **$3B+** in annual media spend under management; supports **250,000+ monthly campaigns**.
  - **343% three-year growth** (2025 Inc. 5000 ranking #1,278).
  - **119 employees** as of mid-2026, with **43.4% year-over-year headcount growth**.
  - Named **#1 in G2 Category Leader rankings** (PPC Enterprise and Mid-Market, Summer 2026 Reports).
  - Named a finalist in 2026 ad tech awards.
  - Appointed ad tech veteran **Eric Picard** as SVP of Product to drive an agentic AI strategy, with co-founder Eric Mayhew stepping into a Chief Innovation Officer role.

## Competitive Advantages
- **First-mover in agentic OS for advertising**: Fluency is the only platform positioned as an “operating system” that orchestrates both human strategy and AI agents for tactical execution across all major digital channels.
- **Proven efficiency gains**: Users report an average of **90% time savings** on advertising execution and a **42% average growth** across ad accounts.
- **Unified platform** that spans walled gardens (e.g., Google, Meta, Amazon) and the open web, eliminating platform-jumping and manual consolidation.
- **High customer satisfaction**: Multiple #1 G2 rankings and verified user feedback.
- **Strong culture and retention**: 5.0/5.0 employer rating on LinkedIn (24 reviews), with top marks for work-life balance, culture, and career growth.

## Strategic Focus
- **Agentic automation**: Deepening AI capabilities so that agents autonomously optimize campaigns while teams govern at scale.
- **Product innovation**: Further integration of data sources, creative automation, and cross-channel orchestration.
- **Hiring for scale**: Actively expanding engineering, product, and go-to-market teams (open roles include Vice President of Engineering, Senior Product Manager, Mid-Market Sales Director, and IT Ops Analyst).

## Why Work Here
- **Culture and values**: Emphasizes “authentic humanity, trust, and pride”; values include “act without ego”, “win as a team”, “build community”, and “evolve and innovate constantly”.
- **Remote-first organization** with employees across 24+ states; an annual summer retreat in Vermont to connect and recharge.
- **Great benefits**: Competitive compensation, employee + family health/vision/dental, 401k match, stock options for all employees, unlimited nutritional counseling, cooking classes, weekly meditation, company-wide health challenges, and time off to volunteer.
- **Engineering excellence**: Engineers enjoy autonomy to innovate within a close-knit team, building scalable solutions with speed and precision. Respects a 40-hour work week and encourages unplugged vacation time.
- **Growth trajectory**: High-growth company (343% 3-year growth) with proven market traction, offering career advancement opportunities and platform training programs.

## Sources
1. [Fluency Official Website](https://www.fluency.inc/)
2. [Fluency Careers Page](https://www.fluency.inc/careers)
3. [Fluency LinkedIn Company Profile](https://www.linkedin.com/company/fluencyinc)
4. [Inc. 5000 Profile for Fluency](https://www.inc.com/profile/fluency)
5. [Fluency About Page – Company History & Culture](https://www.fluency.inc/our-company)

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