---
title: 'Manager, Product Operations at Middesk'
canonical: 'https://feeny.ai/job/manager-product-operations-middesk-new-york-ka1rnxfyww95'
type: 'job'
last_seen: '2026-09-05'
---

# Manager, Product Operations at Middesk

- **Company:** Middesk
- **Location:** New York, NY
- **Employment:** full-time
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-05
- **Apply:** https://jobs.ashbyhq.com/middesk/08043856-da72-4d48-8b61-645a7655c798

## Job description

## ABOUT MIDDESK:

Middesk is building the data and intelligence infrastructure that helps businesses work together with confidence. We started by creating a comprehensive platform for understanding businesses, bringing together authoritative and proprietary data to help customers verify business identities, onboard customers faster, and manage risk throughout the customer lifecycle.

Today, Middesk is used by more than 700 banks and fintechs, and in 2025 we verified more than 7 million companies. We've also expanded beyond business verification to help companies form, register, manage, and maintain their businesses, supporting more than 50,000 companies in setting up over 100,000 accounts required to hire employees, run payroll, and stay compliant.

Middesk came out of Y Combinator, and is backed by Sequoia Capital, Accel, Insight Partners, and Canapi. We're proud to be named on the Forbes Fintech 50 and Best Startup Employers lists.

## THE ROLE:

We’re hiring a Manager, Product Operations to lead a critical part of the operational infrastructure behind Middesk’s products reporting to our Head of Product.

Middesk operates products that turn complicated, fragmented real-world processes into simple customer experiences. Behind those experiences is significant operational complexity. Registering a company for payroll taxes may require navigating different requirements, systems, and government agencies across all 50 states. Business formations introduce another set of jurisdiction-specific workflows. Across our Business Verification and Credit products, complex cases, data issues, and exceptions require careful investigation and judgment.

Our Product Operations teams sit at the center of that complexity. They help ensure our products deliver accurate, reliable outcomes for customers, own the workflows required when automation cannot complete the job, investigate complex cases and product issues, manage quality and remediation programs, and turn what they learn from operating the product into better processes and better products.

This role will initially lead our Entity Operations team, a team of approximately 5-7 people supporting our Payroll Tax and emerging Business Formations products, with the opportunity to expand over time to oversee Product Operations across Middesk more broadly.

You will be responsible for building an operation that can scale alongside the products it supports. That means developing the team, establishing strong operating rhythms and quality programs, improving measurement and visibility into product health, managing our BPO partners, and systematically reducing unnecessary manual work through better processes, tooling, automation, and AI.

Just as importantly, this is not a team that simply executes processes handed to it. Product Operations is an important feedback loop into the product itself. You and your team will develop deep expertise in government requirements and operational edge cases, identify where workflows break down, and work closely with Product and Engineering to turn that knowledge into more reliable and scalable systems.

## WHAT YOU'LL DO:

- Lead and develop a high-performing operations team. Set clear expectations, coach team members, and build strong operating rhythms.
- Own the operational health of our Entity Management products. Ensure Payroll Tax Registration, Business Formations, and adjacent products deliver accurate, timely, and reliable outcomes.
- Build scalable operations across complex government workflows. Improve how we manage work spanning all 50 states local agencies.
- Establish strong quality programs. Build the metrics, controls, audits, and remediation processes needed to continuously improve performance.
- Make operations more efficient. Improve processes, tooling, automation, and AI-enabled workflows to reduce manual work while preserving appropriate human judgment.
- Turn operational knowledge into better products. Partner closely with Product and Engineering to surface recurring issues, document requirements, and improve workflows and automation.
- Own our BPO and external operations model. Manage training, quality, capacity, performance, and escalations across internal and external teams.
- Build visibility into performance. Develop the dashboards and measurement systems needed to understand throughput, quality, turnaround times, automation, and capacity.

## WHAT WE’RE LOOKING FOR:

- 5-7+ years of experience in operations, product operations, compliance operations, regulatory operations, or another function involving complex workflows.
- Experience leading and developing an operations team.
- Experience managing outsourced or external operations teams, including BPOs, vendors, or offshore partners.
- Strong systems and process thinking, with a track record of improving operations through process design, tooling, automation, AI, and measurement.
- Strong analytical instincts and comfort using operational metrics to identify bottlenecks and improve performance.
- Experience partnering closely with Product and Engineering to turn operational problems into better systems.
- A high degree of ownership and comfort operating in a fast-moving, ambiguous environment.
- Clear communication and sound judgment when working through complex or sensitive issues.

## NICE TO HAVE:

- Experience in payroll, business formation, government registrations, tax operations, compliance, fintech, or legal tech.
- Experience operating workflows across multiple jurisdictions or government agencies.
- Experience operating in a high-growth startup environment, ideally at the Series B or C stage, with comfort moving quickly and iterating through ambiguity.

## About Middesk

## Company Overview
- **One-liner**: Middesk is a business identity platform that helps companies verify, onboard, and monitor businesses with confidence, replacing slow manual processes with automated KYB (Know Your Business) and compliance infrastructure.
- **Entity Type**: Private (Series B, $77.5M total funding)
- **Headquarters**: San Francisco, California, USA (with a second office in New York, NY)
- **Founded**: 2019
- **Founders**: Kyle Mack (CEO) and Sean Higgins (CTO)

## Core Business
- **Primary industry/industries**: Business identity verification, Know Your Business (KYB) compliance, fraud prevention, regulatory technology (RegTech), and financial infrastructure.
- **Target customers**: B2B; primarily banks, fintechs, lenders, marketplaces, payroll & compliance platforms, and any company that needs to verify and onboard other businesses.
- **Mission or purpose statement**: “We’re building the foundation trust runs on.” The company aims to make business identity reliable, transferable, and usable at scale so trust can move faster across the economy.

## Products & Services
- **Middesk Platform (Verification/KYB)**: An automated system that verifies business identity by pulling data from 400+ authoritative sources. It enables auto-approval decisions, reduces manual review, and surfaces fraud signals like synthetic identities and ownership networks.
- **Business Registration**: Helps companies register for payroll taxes and ensure compliance with state and federal requirements.
- **Fraud Prevention**: Detects synthetic identities, maps ownership networks, and surfaces risk before it becomes exposure.
- **Underwriting**: Provides data and insights to support underwriting decisions for lending and financial services.
- **Monitoring**: Ongoing business monitoring to ensure compliance and detect changes in business status.
- **API & Dashboard**: Modular toolkit that integrates directly into onboarding, risk, compliance, and operations workflows.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding of $77.5M across 3 rounds. Annual revenue estimated at $5.0M (per LinkedIn data).
- **Notable Investors/Partners**: Y Combinator (backed since 2018), Sequoia Capital, Accel Partners. Also named to the Forbes Fintech 50 List and cited as an industry leader by Liminal.
- **Growth Signals**: 
  - Ranked in the top 20% of the 2025 Inc. 5000 list of America’s fastest-growing private companies.
  - Named a 2025 Fast Company World’s Most Innovative Company.
  - Named one of America’s Best Startup Employers 2025.
  - 120 employees (+26.5% YoY growth).
  - Over 500 customers across banking, fintech, lending, payments, and marketplaces.
  - Customers see 30% higher auto-approval rates and 60–70% less manual review.
  - Verifies and onboards over 5 million businesses annually.

## Competitive Advantages
- **Data moat**: Pulls from 400+ authoritative sources (government agencies, credit bureaus, etc.), creating a comprehensive and accurate business identity dataset.
- **Automation-first**: Designed to handle the majority of verifications automatically, letting human analysts focus only on exceptions. This drives operational leverage for customers.
- **Audit-ready**: Every decision is documented and audit-ready from the start, which is critical for regulated industries.
- **SOC 2 Type II compliant**: Rigorous security controls protecting customer-sensitive data.
- **End-to-end platform**: Covers verification, fraud, registration, and monitoring in one system across the customer journey, reducing the need for multiple vendors.

## Strategic Focus
- **Scaling the platform**: Continuing to expand the number of data sources and the breadth of business identity intelligence.
- **Deepening regulated industry presence**: Specifically targeting banks, fintechs, lenders, and platforms where compliance and risk management are paramount.
- **Product expansion**: Likely expanding into adjacent areas like enhanced due diligence (EDD), continuous monitoring, and more sophisticated fraud detection.
- **International growth**: While currently US-focused, the platform’s infrastructure could expand to support global business verification.

## Why Work Here
- **Culture**: Values transparency, ownership, and momentum. Core values include “Embrace ambition,” “Lead with curiosity,” “Win together,” and “Put customers first.”
- **Work model**: Hybrid — employees are expected to be in the office at least 2 days per week (in San Francisco or New York). The company values in-person collaboration.
- **Perks & benefits**:
  - Equity (stock options) for all full-time employees.
  - 3 months paid parental leave.
  - Annual learning & development budget.
  - Unlimited PTO (with encouragement to actually use it).
  - Medical, dental, and vision healthcare coverage.
  - 401(k) plan.
  - Pet-friendly offices with free snacks and drinks.
  - Flexible Spending Account (FSA).
  - Customized development tracks and promotion policies.
- **Engineering culture**: Described as building “high-impact systems” with thoughtful, driven teammates. Roles include Software Engineer, Engineering Manager, Forward Deployed Engineer, Data Scientist, and Lead Data Scientist.
- **Recognition**: Named America’s Best Startup Employers 2025, indicating strong employee satisfaction and company health.

## Sources
1. [middesk.com](https://www.middesk.com/)
2. [middesk.com/careers](https://www.middesk.com/careers)
3. [middesk.com/about](https://www.middesk.com/about)
4. [builtin.com](https://builtin.com/company/middesk)
5. [linkedin.com](https://www.linkedin.com/company/middesk)

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