---
title: 'Manager, Product Training and Quality - (Remote) at Inizio Medical'
canonical: 'https://feeny.ai/job/manager-product-training-and-quality-remote-inizio-medical-manila-q0w9sc0nynng'
type: 'job'
last_seen: '2026-09-12'
---

# Manager, Product Training and Quality - (Remote) at Inizio Medical

- **Company:** Inizio Medical
- **Location:** Manila, Philippines
- **Posted:** 2026-07-20
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/iniziomedical/jobs/8071311

## Job description

Join Inizio during an exciting period of growth as we expand our global Medical Information and Contact Centre teams. We are building high-performing teams across APAC and South Africa to support leading global healthcare organizations. If you're looking for the opportunity to grow your career, work remotely, collaborate with talented colleagues around the world, and make a meaningful impact on patient and customer experiences, we'd love to hear from you.

To learn more about this career opportunity or others, find us on Indeed: [Inizio Medical: Jobs | LinkedIn](https://www.linkedin.com/company/inizio-medical/jobs/)

Job Purpose/Overview:

The Manager, Project Training & Quality is responsible for leading client-specific and business unit quality assurance and training initiatives, including quality monitoring, training program development, performance analysis, quality improvement, audit readiness, and compliance activities. This role partners with operational leadership, Quality & Compliance, and clients to identify training needs, develop quality strategies, improve operational performance, and ensure compliance with client, regulatory, and company standards.

Job Duties & Responsibilities:

- Develop and enhance client training programs that improve customer satisfaction, service quality, and compliance with Inizio and client standards of excellence.
- Define and document training plans, schedules, and requirements. Design, develop and revise training and instructional materials for classroom use, ad-hoc and/or self-administered training.
- Provide ongoing and refresher training for project team.
- Develop and recommend training methodologies and implementation strategies to support operational excellence and continuous quality improvement.
- Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
- Test trainees to measure progress and to evaluate effectiveness of training.
- Review and interpret documents such as Client program procedure manuals and training modules. Interpret and translate to staff instructions furnished in written, oral, diagram, or schedule form.
- Perform monitoring of services for assigned project and/or Quality Assurance Department.
- Provide constructive coaching and feedback to staff with goal of improving overall customer experience.
- Coordinate quality review calibration sessions with Client Account Management Team, Project team and Client, if applicable.
- Compile, analyse, and report Quality Assurance (QA) metrics and trends; recommend revisions to procedures, training materials, and quality documentation to support continuous improvement.
- Identify quality trends, root causes, and opportunities for process improvement, and partner with operational leadership to implement corrective and preventive actions.
- Lead or support the annual review and ongoing maintenance of client Standard Operating Procedures (SOPs), work instructions, and training documentation.
- Assist with internal and external client audits as dictated in the Inizio Quality Management Plan.
- Assist with quality activities and reporting as requested by the Client, Business Unit Director, Senior Vice President, Operational Excellence & Quality Assurance and/or the Manager, Quality Monitoring.
- Provide leadership and guidance to Project Training & Quality staff through coaching, performance management, mentoring, and professional development.
- Perform project training certifications and complete appropriate documentation.
- Manage QMS training records.
- File training materials in an organized manner for efficient access by staff.
- Ability to train, motivate, and develop team members.
- Perform general administrative duties.
- Must safeguard confidential information by complying with client confidentiality requirements, HIPAA Privacy and Security Rules where applicable, the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), company information security requirements, and applicable regulatory requirements.

Leadership Responsibilities

- Understands how own contribution contributes to results
- Understands what the organization delivers and our position within a global context
- Builds a network of useful contacts to help get things done more efficiently
- Is proactive and anticipatory with solutions to problems in the business
- Seeks to stretch own capability, willing to operate outside of comfort zone

Requirements & Qualifications:

- Current registration and good standing with the Professional Regulation Commission (PRC) and the applicable Philippine professional regulatory board (e.g., Board of Nursing or Board of Pharmacy), as required by the client program.
- Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant work experience preferred.
- Two (2) years of experience in a Training, Learning & Development, Quality Assurance, or Quality Management role preferred.
- Ability to read and understand data and file layouts.
- Ability to collaborate effectively across cross-functional teams to achieve shared business objectives.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams), business applications, and contact center technologies.
- Knowledge of United States healthcare systems, medicines regulation, pharmacovigilance requirements, and healthcare compliance standards preferred.
- Experience managing operational, quality, compliance, and performance metrics within a regulated environment.
- Demonstrated leadership, coaching, facilitation, and employee development skills.
- Strong analytical, organizational, critical thinking, and problem-solving skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously.
- General understanding of contact center management systems and workforce management tools.
- Outstanding customer service, communication, coaching, leadership, and interpersonal skills.
- Ability to train, motivate, and develop team members.
- Demonstrated proficiency in spoken and written English, with the ability to communicate professionally with U.S.-based healthcare professionals, patients, caregivers, and consumers.
- Familiarity with U.S. FDA regulations and healthcare industry requirements preferred.
- Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays, as required.

Physical Requirements:

- Ability to lift, carry and otherwise move up to 25 pounds
- Ability to sit, stand or walk for various lengths of time throughout the day
- Ability to communicate effectively with clients and co-workers
- Ability to effectively operate computers, telephony systems, and standard business applications on a daily basis.
- Ability to work remotely in a secure work environment and, where required, travel for business purposes.

Job Levels:

- N/A or Not Listed

Our Leadership Commitments:

The Commitments are promises that our senior leaders are making about how we will behave; how we will interact with the people around us, and the kind of culture we want to work together to create:

## Equal Employment Opportunity

Inizio Engage is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, business needs, and job requirements. We are committed to maintaining a workplace free from unlawful discrimination, harassment, and retaliation in accordance with applicable laws in the Philippines and other applicable jurisdictions.

Workplace Accommodation

Inizio Engage is committed to providing reasonable accommodation to qualified applicants and employees with disabilities in accordance with applicable laws in the Philippines and company policy. Accommodation requests will be considered on a case-by-case basis.

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

## About Inizio Medical

## Company Overview
- **One-liner**: Inizio Medical is a global medical communications conglomerate that combines three top-tier agencies and a specialist transformation unit to deliver science-first content, data analytics, and AI-powered solutions to the healthcare industry.
- **Entity Type**: Private (division of Inizio, a privately held group)
- **Headquarters**: Not publicly specified; global presence with major hubs in the United States, United Kingdom, Europe, Asia Pacific, and South Africa [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Founded**: Exact year not publicly available; the Inizio group was formed circa 2022, bringing together legacy agencies with decades of history.
- **Founders**: Not publicly disclosed; leadership includes Global CEO Dan Bridges and Global President Elaine Ferguson [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)

## Core Business
- **Primary industry/industries**: Medical communications, medical affairs consulting, healthcare analytics, and AI-driven medical transformation.
- **Target customers**: Biotech and pharmaceutical companies (B2B / enterprise), particularly their medical affairs, regulatory, and commercial teams.
- **Mission or purpose statement**: “Accelerating scientific understanding to drive better health outcomes” and “changing how the world engages with science, ensuring more patients get the medicines they need, faster.” [inizio.com](https://inizio.com/our-businesses/medical/) [inizio.com](https://inizio.com/our-businesses/medical/careers/)

## Products & Services
- **Ashfield MedComms**: Full-service medical communications agency focusing on publications, medical education, and omnichannel engagement. Over 830 specialists. [inizio.com](https://inizio.com/our-businesses/medical/)
- **Nucleus Global**: Global medical strategy agency with 950+ experts; known for science-first, creative communications in medical affairs and patient engagement. [inizio.com](https://inizio.com/our-businesses/medical/)
- **ApotheCom**: Evidence-driven medical strategy agency with 250+ scientists, strategists, and creatives; emphasizes data and analytics to tell scientific stories. [inizio.com](https://inizio.com/our-businesses/medical/)
- **MEDiSTRAVA**: Medical excellence and transformation agency offering consulting, data analytics, integrated evidence generation, and proprietary AI tools. [inizio.com](https://inizio.com/our-businesses/medical/)
- **iON AI™ Platform**: A proprietary AI platform designed to revolutionise Medical Affairs. [inizio.com](https://inizio.com/our-businesses/medical/)
- **Core service suites**: Actionable analytics & insights, clinical trial optimization, launch excellence, patient engagement, value & access, continuing and independent medical education, technology and digital solutions. [inizio.com](https://inizio.com/our-businesses/medical/what-we-do/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Inizio (parent) has 10,500 experts across 35 countries covering all major health and life-sciences markets. Inizio Medical is a significant part of that workforce. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Notable Investors/Partners**: Not publicly available. The group is part of Inizio, which itself was formed from the combination of Ashfield (part of UDG Healthcare) and other agencies; UDG was acquired by Clayton, Dubilier & Rice in 2021. CD&R is likely a major backer.
- **Growth Signals**: Multiple industry awards (e.g., 2024 Medical Education Agency of the Year, 2024 Excellence in Medical Affairs – Transformation, 2025 Excellence in Professional Education Programmes). Expansion into South Africa and Asia Pacific highlighted. Development of proprietary AI platform (iON) signals investment in technology. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)

## Competitive Advantages
- **Scale & legacy**: Combines three of the world’s most recognized medcomms agencies under one roof, giving clients access to 2,000+ scientists, strategists, and creatives focused on medical communications.
- **Science-first ethos**: Strong emphasis on scientific rigor and deep therapeutic expertise, differentiating from generalist marketing agencies.
- **Proprietary AI**: The iON AI™ platform is specifically built for Medical Affairs, offering a technological moat.
- **Integrated services**: Ability to cover the full drug development and commercialization lifecycle – from data generation and evidence synthesis to stakeholder engagement and education.
- **Global footprint**: 35-country presence ensures local market knowledge combined with global scale.

## Strategic Focus
- **Define the future of medical in drug development**: The company explicitly aims to lead the transformation of Medical Affairs through AI, analytics, and integrated evidence generation.
- **Tech-enabled solutions**: Continued investment in AI and digital tools (e.g., iON AI platform, actionable analytics) to complement traditional medcomms services.
- **Growth in new markets**: Expansion in Asia Pacific and South Africa indicates geographic diversification.
- **Talent development**: Heavy investment in learning (e.g., the *allegro.* accelerated development program) to attract and retain top scientific and client-service talent.

## Why Work Here
- **Culture**: Described as a global community that “values kindness, support, flexibility, and the freedom to experiment.” Emphasis on “we have each other’s backs” and authenticity. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Learning & growth**: *allegro.* program provides structured training and mentoring for medical writing and client services staff, from entry-level to senior positions. Unmatched exposure to complex projects with top pharma clients. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Remote/hybrid policy**: Not explicitly stated on the website, but flexibility is mentioned as a core value; likely a hybrid model given global office footprint.
- **Impactful work**: Employees contribute to bringing new medicines to patients faster, working with “the world’s leading healthcare businesses” on critical medical affairs challenges.
- **Global mobility**: Presence in 35 countries offers potential for international assignments or relocation within hubs in US, UK, Europe, APAC, and South Africa. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Awards & recognition**: Named one of the Top 10 Agencies (2023), 2024 Agency of the Year, and multiple Excellence awards in Medical Affairs – signaling a respected and growing organization. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Recruitment integrity**: The company proactively warns candidates about phishing/scam attempts, emphasizing that they never ask for bank details or upfront payments. [inizio.com](https://inizio.com/our-businesses/medical/careers/)

## Sources
1. [inizio.com – Inizio Medical overview](https://inizio.com/our-businesses/medical/)
2. [inizio.com – Careers at Inizio Medical](https://inizio.com/our-businesses/medical/careers/)
3. [inizio.com – About Inizio Medical (Who We Are)](https://inizio.com/our-businesses/medical/who-we-are/)
4. [inizio.com – What We Do (Services)](https://inizio.com/our-businesses/medical/what-we-do/)

## Other roles at Inizio Medical

- [Medical Copy Editor](https://feeny.ai/job/medical-copy-editor-inizio-medical-manila-tpn7de620v47) — Manila, Philippines
- [Medical Information Specialist - Team Lead (Licensed) - (Remote)](https://feeny.ai/job/medical-information-specialist-team-lead-licensed-remote-inizio-medical-manila-xkxz047cktef) — Manila, Philippines
- [Quality Analyst - (Remote)](https://feeny.ai/job/quality-analyst-remote-inizio-medical-manila-mfbf9gpkgkh3) — Manila, Philippines
- [Health Care Communicator - (Remote)](https://feeny.ai/job/health-care-communicator-remote-inizio-medical-manila-x39jyq30ja7p) — Manila, Philippines
- [Health Care Contact Center Supervisor (Remote)](https://feeny.ai/job/health-care-contact-center-supervisor-remote-inizio-medical-cape-town-vwpj8wbcjg8g) — Cape Town, South Africa / Durban, South Africa / Johannesburg, South Africa
- [Senior Five9 Telephony Admin](https://feeny.ai/job/senior-five9-telephony-admin-inizio-medical-manila-awgqse51shf5) — Manila, Philippines
- [Healthcare Contact Centre Supervisor - (Remote)](https://feeny.ai/job/healthcare-contact-centre-supervisor-remote-inizio-medical-manila-1scgvkymy9ms) — Manila, Philippines
- [Medical Information Specialist III - (Remote)](https://feeny.ai/job/medical-information-specialist-iii-remote-inizio-medical-manila-nyxkvwe2c1qb) — Manila, Philippines
- [Medical Information Specialist II - (Remote)](https://feeny.ai/job/medical-information-specialist-ii-remote-inizio-medical-cape-town-yjav7aqxwjn7) — Cape Town, South Africa / Durban, South Africa / Johannesburg, South Africa
- [Medical Information Specialist II - (Remote)](https://feeny.ai/job/medical-information-specialist-ii-remote-inizio-medical-manila-63bfndsq2kcq) — Manila, Philippines