--- title: 'Manager, Professional Services - India at JumpCloud' canonical: 'https://feeny.ai/job/manager-professional-services-india-jumpcloud-bengaluru-vcrsjxcpa1bc' type: 'job' last_seen: '2026-11-07' --- # Manager, Professional Services - India at JumpCloud - **Company:** JumpCloud - **Location:** Bengaluru, India - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-10-23 - **Last confirmed live:** 2026-11-07 - **Apply:** https://jobs.lever.co/jumpcloud/98f8aa15-434b-4a8c-83a0-3bb40ef425ab ## Job description All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. ## About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. ## About the Role As the Manager of Professional Services, you will be responsible for leading service delivery and implementation across JumpCloud’s new and existing customers. This role requires a leader with 10-14 years of experience who can bridge the gap between high-level architectural strategy and hands-on custom technical delivery. You will ensure that customers receive a world-class implementation experience through both structured consulting and custom-built automation solutions. This role will also play a key role in building and scaling the India based Professional Services capability, partnering closely with global stakeholders to ensure strong delivery execution, operational excellence, and team collaboration What You’ll Be Doing : - Team Leadership: Lead, mentor, and provide professional growth opportunities for a distributed team of Professional Services and Software Engineering professionals, with a focus on strengthening team capability, collaboration, and delivery excellence across the India based operations - Scrum Management: Manage the team using Scrum methodology, including planning the product backlog, sprint planning, product prioritization, and tracking team velocity. - Take responsibility in the growth of services business in the region. Strategize offerings and plans to drive better service delivery adoption. - Collaborate with cross functional global teams including Customer Success, Engineering, Revenue Operations, and Leadership stakeholders to drive successful customer delivery outcomes and operational alignment. - Drive product adoption and contribute to customer retention and growth. - Drive, track and implement professional services metrics to be able to evaluate team performance. - Strategic Oversight: Own and design complex tools and solutions, ensuring they meet the specific technical and business needs of our customers. - Process Improvement: Identify trends and review data to make informed decisions regarding tooling and process improvements. - Stakeholder Engagement: Represent the Professional Services team in strategic meetings with internal stakeholders across GCS, Engineering, and Product. - Technical Guidance: Provide a trusted technical bridge between JumpCloud and our customers, offering guidance on everything from User Adoption strategy to custom integrations. - Migration & Implementation: Manage a team that consults, plans, and oversees implementations and migrations from legacy directories (e.g., Active Directory, Okta) to the JumpCloud platform. We’re Looking For : - Experience: 10–14 years of experience in programming, scripting, or professional services in a SaaS or IT environment. - Leadership: At least 3–5 years of experience leading technical teams and owning engineering initiatives. - Agile Expertise: Demonstrated experience managing software teams using Scrum or other Agile methodologies. - Technical Mastery: Advanced proficiency in PowerShell and Bash scripting, as well as experience with Python or other object-oriented languages. - Directory Services: Deep expertise in Active Directory, Microsoft 365, AzureAD, and Okta. - Protocols & Networking: Advanced understanding of LDAP(S), RADIUS, SAML, OIDC, and SCIM. - Cloud & OS Knowledge: Familiarity with AWS, Azure, or GWS, and experience managing Windows, macOS, and Linux operating systems. - Project Management: Familiar with project management strategies and implementing them to ensure satisfactory completion of technical deployment projects - Working Hours: Willingness to work in EMEA Hours 1PM to 10PM IST ## #LI-PS1 Where you’ll be working/Location: JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role. Language: JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description. Why JumpCloud? If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time. JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment. All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice" #LI-Remote #BI-Remote ## About JumpCloud ## Company Overview - **One-liner**: JumpCloud provides an AI-powered unified IT management platform that secures identities, devices, and access for human users and autonomous AI agents. - **Entity Type**: Private (raised over $400M; total funding $416.8M as of latest round) - **Headquarters**: Louisville, Colorado, United States - **Founded**: 2012 - **Founders**: Rajat Bhargava (CEO), Larry Middle (CFO), Greg Keller (CTO) ## Core Business - **Primary industry**: IT management, identity and access management, cybersecurity - **Target customers**: B2B – IT teams, security operations, DevOps, and organizations of all sizes (SMB to enterprise) - **Mission or purpose**: “Make Work Happen®” – providing simple, secure access to technology resources from any device or location ## Products & Services - **JumpCloud Open Directory Platform**: A cloud-based directory that unifies identity, device, and access management. Originally a directory service, now evolved into an AI-powered platform that manages both human and non-human identities (AI agents) and enforces Zero Trust conditional access controls. - **AI Agent Management**: Native support for autonomous AI agents, treating them as identities that require secure access to resources. - **Device Management**: Cross-platform management of macOS, Windows, Linux, and mobile devices. - **Identity & Access Management (IAM)**: Single sign-on (SSO), multi-factor authentication (MFA), password management, and user lifecycle management. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed. - **Key Metric**: Annual revenue of $160M (LinkedIn estimate); total funding $416.8M (LinkedIn) / $400M+ (company website). - **Notable Investors / Partners**: Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, CrowdStrike. - **Growth Signals**: 746 employees (+9.2% YoY, +82 people); global customer base of 250,000+ organizations (5,000+ paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight, Peloton); presence in 160+ countries; remote-first team across 24 countries. ## Competitive Advantages - **Open directory architecture**: Cloud-native, vendor-agnostic, works with any device or resource. - **Unified platform**: Consolidates identity, device, and access management into a single pane of glass, reducing complexity. - **AI-native**: Built-in support for AI agents and autonomous workforce, positioning JumpCloud ahead of traditional directory services. - **Zero Trust principles**: Conditional access controls based on user, device, and context, not just network location. - **Strong partner ecosystem**: Integrations with Atlassian, CrowdStrike, and other major tools. ## Strategic Focus - **AI-powered unified IT management**: Continuing to evolve the platform to handle the rise of AI agents and non-human identities. - **Global expansion**: Growing remote-first workforce and customer base across multiple continents. - **Product innovation**: Developing advanced automation, AI-driven insights, and autonomous IT operations. ## Why Work Here - **Culture**: Customer-obsessed, team-first, values integrity, transparency, and continuous improvement (“1% Better Every Day”). - **Remote-first**: Employees work from home offices in 14+ countries; 7 offices globally but remote is the default. - **Engineering focus**: 450 out of 800 total employees are in product + tech roles (BuiltIn). - **Benefits**: Health, dental, vision insurance; 401k with match; country-specific benefits via DEEL. - **Growth opportunities**: Fast-growing company (9%+ headcount growth) with roles in engineering, sales, customer success, and more. - **Diversity**: Global team across 15+ countries, actively seeking diverse talent. ## Sources 1. [JumpCloud About Us](https://jumpcloud.com/about-us) 2. [JumpCloud LinkedIn](https://linkedin.com/company/jumpcloud) 3. [JumpCloud Careers](https://jumpcloud.com/careers) 4. [JumpCloud Lever Jobs](https://jobs.lever.co/jumpcloud) 5. [JumpCloud BuiltIn Profile](https://builtin.com/company/jumpcloud) ## Other roles at JumpCloud - [Manager, Sales Engineering - United Kingdom](https://feeny.ai/job/manager-sales-engineering-united-kingdom-jumpcloud-london-w404sy61j274) — London, United Kingdom - [Director of Global Account Management - India](https://feeny.ai/job/director-of-global-account-management-india-jumpcloud-bengaluru-75w2gv852jkk) — Bengaluru, India - [Chief Architect - India](https://feeny.ai/job/chief-architect-india-jumpcloud-bengaluru-1tjew63k5pvn) — Bengaluru, India - [Customer Support Engineer, Tier 1 (Windows) - Brazil](https://feeny.ai/job/customer-support-engineer-tier-1-windows-brazil-jumpcloud-sao-paulo-bdsc946a5wsc) — São Paulo, Brazil - [Customer Support Engineer, Tier 2 (Windows) - Brazil](https://feeny.ai/job/customer-support-engineer-tier-2-windows-brazil-jumpcloud-sao-paulo-em7h3qcg5mds) — São Paulo, Brazil - [Technical Writer - India](https://feeny.ai/job/technical-writer-india-jumpcloud-bengaluru-pkcb4yna7cyv) — Bengaluru, India - [Director, Product Experience & Design - India](https://feeny.ai/job/director-product-experience-design-india-jumpcloud-bengaluru-7swk5kdvptja) — Bengaluru, India - [Chief of Staff, Office of the CTO - Mexico](https://feeny.ai/job/chief-of-staff-office-of-the-cto-mexico-jumpcloud-mexico-city-pz9v3zwb7mxg) — Mexico City, Mexico - [Deal Desk Analyst - Mexico](https://feeny.ai/job/deal-desk-analyst-mexico-jumpcloud-mexico-city-wty7ha9res3q) — Mexico City, Mexico - [Director, Product Strategy and Operations -India](https://feeny.ai/job/director-product-strategy-and-operations-india-jumpcloud-bengaluru-xyfnj4vzezww) — Bengaluru, India