---
title: 'Manager, Provider Data Operations at Zocdoc'
canonical: 'https://feeny.ai/job/manager-provider-data-operations-zocdoc-pune-2py4zazgm18x'
type: 'job'
last_seen: '2026-11-11'
---

# Manager, Provider Data Operations at Zocdoc

- **Company:** Zocdoc
- **Location:** Pune, India
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-11
- **Apply:** https://job-boards.greenhouse.io/zocdoc/jobs/8347474

## Job description

## Our Mission

You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.

We’re here to give power to the patient.

For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.

Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.

Fixing healthcare starts with fixing access to it. And we're still just getting started.

About the Role:

This role will shape the backbone of Zocdoc’s provider data ecosystem - building high-performing teams, scalable processes, and cross-functional systems that enable rapid marketplace expansion and world-class data quality. As a manager within Provider Data Operations, you will own and scale a growing function responsible for ensuring the integrity, accuracy, completeness, and compliance of provider data across the platform. You will drive operational strategy, lead process and automation initiatives, and partner closely with global stakeholders to deliver efficiency and reliability at scale.

A Day in the Life of a Provider Data Operations Manager:

- Own Team Performance & Operational Outcomes Lead a team of 20–30 (including Researchers, Associates, Senior Associates, and Team Leads) and own end-to-end performance across productivity, quality, SLA adherence, and operational reliability. Ensure consistent delivery through strong oversight, prioritization, and removal of execution roadblocks.
- Lead Cross-Functional Initiatives & Drive Impact Own medium-sized projects and cross-functional initiatives, driving timelines, stakeholder alignment, and measurable outcomes. Partner closely with Product, Engineering, Sales, and other stakeholders to resolve systemic issues and improve workflows.
- Plan Capacity & Enable Scalable Execution Manage capacity planning and prioritization across monthly and quarterly horizons. Anticipate future skill and resource needs, and align team structure to evolving business demands and strategic goals.
- Develop Leaders & Build High-Performing Teams Coach and develop both individual contributors and Team Leads through structured feedback, performance reviews, and targeted development plans. Build a strong talent pipeline through hiring, retention, and creating a high-engagement, recognition-driven environment.
- Drive Data-Informed Decisions & Continuous Improvement Leverage data and performance insights to identify trends, risks, and opportunities. Translate insights into actionable improvements that enhance efficiency, quality, and team effectiveness.
- Enable AI & Automation at Scale Identify and drive high-impact opportunities to leverage AI and automation across workflows. Partner with AI, Product, and Engineering teams to design, test, and scale solutions that reduce manual effort, improve data quality, and increase operational throughput. Guide the team in adopting AI-driven tools and transitioning from manual processes to scalable systems.
- Align Team with Strategy & Business Priorities Translate high-level objectives into clear, actionable plans for the team. Reinforce priorities, manage trade-offs, and maintain alignment during periods of change or ambiguity. Represent team needs effectively in leadership and cross-functional forums.
- Manage Stakeholder Relationships & Navigate Complexity Build strong relationships across functions, balance competing priorities, and align stakeholders around shared goals. Navigate ambiguity, make sound decisions with incomplete information, and ensure the team remains focused on outcomes.

Skills & Qualifications:

- Bachelor’s/Master’s degree from a reputed institution with a strong academic record.
- 9-12 years of experience in data/business operations, analytics, or research, with at least 2–3 years managing and coaching people (10+ direct or indirect reports) in operations or customer service teams.
- Proven experience scaling teams and operations, including hiring, process reengineering, and leading leads.
- Familiarity with Microsoft Excel and Google Sheets including Google AppScripts.
- Excellent communication and stakeholder management skills; strong customer-service orientation.
- Analytical mindset with attention to detail and the ability to operate effectively in a fast-paced, evolving environment.
- Familiarity with Salesforce, SQL, BI tools (Tableau / Power BI), or automation platforms is a plus.
- A background in US healthcare/ US insurance or Healthcare Tech companies is a plus.
- Experience working across global or cross-timezone teams (India/US) is a plus.
- Track record of using AI or advanced automation and driving AI initiatives to improve workflow efficiency.
- Ability to guide teams in adopting AI tools and integrating them into day-to-day operations, moving from experimentation to sustained impact.

Benefits:

- An incredible team of smart and supportive people.
- A competitive compensation package, including attractive medical insurance.
- Amazing perks – think catered lunch every day, Ping Pong, etc.
- Daycare/creche facility for kids.
- The chance to create a better healthcare experience for millions of patients!
- Corporate wellness programs with Headspace.
- Cellphone and wifi reimbursement.
- Competitive parental leave.
- Sabbatical leave (over 5 years).
- Annual sponsored health check-ups.
- Zocdoc is certified as a Great Place to Work 2025-2026.

## About us

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our[six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

[Job Applicant Privacy Notice](https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf)

## About Zocdoc

## Company Overview
- **One-liner**: Zocdoc is a healthcare access infrastructure company that connects patients to care by powering seamless scheduling across multiple platforms.
- **Entity Type**: Private
- **Headquarters**: New York, NY, United States
- **Founded**: 2007
- **Founders**: Oliver Kharraz, MD (CEO), Nick Ganju

## Core Business
- **Primary industry**: Healthcare Technology (HealthTech)
- **Target customers**: B2B (providers, health systems) and B2C (patients)
- **Mission or purpose statement**: "To give power to the patient" by making healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. [zocdoc.com](https://www.zocdoc.com/about/)

## Products & Services
- **Zocdoc Platform (Patient-Facing)**: A marketplace and scheduling tool that allows millions of patients each month to find in-network providers, book appointments online, read verified patient reviews, get reminders, and complete paperwork digitally. [zocdoc.com](https://www.zocdoc.com/about/)
- **Zocdoc for Providers**: A practice growth and patient acquisition platform that helps doctors easily reach patients they want to serve, manage scheduling, and fill their practices without needing to become digital marketers. [zocdoc.com](https://www.zocdoc.com/about/)
- **Healthcare Access Infrastructure**: A backend system that powers scheduling across online search, insurance directories, provider websites, phone lines, and AI platforms, integrating with EHRs and PMS systems. [builtin.com](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (Private company)
- **Key Metric**: Total Funding — Zocdoc has raised significant venture capital over its history (notable rounds include a $150M Series D in 2015 and a $75M round in 2021), though exact current total is not publicly updated.
- **Notable Investors/Partners**: Not explicitly listed in provided sources, but historically includes prominent healthcare and tech VCs.
- **Growth Signals**: 900 total employees; 42 open job postings across 3 main locations (New York, Pune, Remote); typical patient appointments happen within 24 to 72 hours; millions of patients use the platform monthly. [builtin.com](https://builtin.com/company/zocdoc/faq/workplace-perception)

## Competitive Advantages
- **Market Position**: Nearly two decades of experience unifying healthcare's fragmentation, uniquely positioned to power access across insurance plans, EHRs, PMS systems, specialties, and visit types. [builtin.com](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)
- **Network Effects**: A two-sided marketplace connecting millions of patients with providers, creating a strong data and network moat.
- **Integration Depth**: Connects scheduling across online search, insurance directories, provider websites, phone lines, and AI platforms, making it a critical infrastructure layer.

## Strategic Focus
- **Current priorities**: Building a "home for healthcare" — a comprehensive platform where patients can see full medical history, interact with their care team, and access cost and quality information. [zocdoc.com](https://www.zocdoc.com/about/)
- **Growth direction**: Expanding access infrastructure across more channels (AI platforms, search, insurance directories) and deepening integration with provider systems to drive patient growth.

## Why Work Here
- **Culture**: Mission-driven with a focus on "giving power to the patient." Values include "Adaptable, not Comfortable," "Learners before Masters," "Progress before Perfection," "Patients First," and "Together, not Alone." [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Work Policy**: Hybrid workspace. The NYC office is accessible five days a week, but working in-office is completely voluntary — everyone is invited, nobody is required. [builtinnyc.com](https://www.builtinnyc.com/company/zocdoc)
- **Perks**: 100% paid employee health benefit options, employer-funded 401(k) match, corporate wellness programs (Headspace, Peloton), cell phone reimbursement, vacation and parental leave packages, lunch and snacks in-office. [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Engineering Culture**: Emphasizes collaboration, agility, and continuous learning. Values include "Learners before Masters" and "Progress before Perfection." [zocdoc.com](https://www.zocdoc.com/about/careers-list/)
- **Team Size**: ~900 total employees with active hiring in Engineering, Sales, Marketing, Data & Analytics, Customer Success, Design, Product, AI/ML, Finance, and more. [builtinnyc.com](https://www.builtinnyc.com/company/zocdoc)

## Sources
1. [Zocdoc About Page](https://www.zocdoc.com/about/)
2. [Zocdoc Careers Page](https://www.zocdoc.com/about/careers-list/)
3. [Built In - What It's Like to Work at Zocdoc](https://builtin.com/articles/what-its-work-zocdoc-mission-driven-culture-career-growth-and-patient-impact)
4. [Built In NYC - Zocdoc Office Profile](https://www.builtinnyc.com/company/zocdoc)
5. [Built In - Zocdoc Workplace Perception](https://builtin.com/company/zocdoc/faq/workplace-perception)

## Other roles at Zocdoc

- [Senior Manager, Strategic Finance & Investor Relations](https://feeny.ai/job/senior-manager-strategic-finance-investor-relations-zocdoc-new-york-6b1q4hwfgzb5) — New York, NY
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-zocdoc-new-york-mdcpfja15cgk) — New York, NY
- [Revenue Enablement Lead](https://feeny.ai/job/revenue-enablement-lead-zocdoc-new-york-yhkaj5gx55z2) — New York, NY / United States
- [Senior Manager, Marketing Program Management](https://feeny.ai/job/senior-manager-marketing-program-management-zocdoc-new-york-cv18ghedyeps) — New York, NY
- [Director, Acquisition, Provider Growth](https://feeny.ai/job/director-acquisition-provider-growth-zocdoc-new-york-99tj5xx7gvqn) — New York, NY
- [Provider Data Operations Associate](https://feeny.ai/job/provider-data-operations-associate-zocdoc-pune-ryrdj63zn1f2) — Pune, India
- [Integration Health Engineer](https://feeny.ai/job/integration-health-engineer-zocdoc-pune-ahg6psjxjvty) — Pune, India
- [Commissions Manager](https://feeny.ai/job/commissions-manager-zocdoc-new-york-hs7m24am8bzf) — New York, NY / United States
- [Director, Enterprise Sales](https://feeny.ai/job/director-enterprise-sales-zocdoc-new-york-4v481re8xgg8) — New York, NY
- [Data Scientist](https://feeny.ai/job/data-scientist-zocdoc-new-york-njx91m8xgn4d) — New York, NY