---
title: 'Manager, Quality Operations Engineer at Misfits Market'
canonical: 'https://feeny.ai/job/manager-quality-operations-engineer-misfits-market-hanover-7e2r7w642axj'
type: 'job'
last_seen: '2026-09-04'
---

# Manager, Quality Operations Engineer at Misfits Market

- **Company:** Misfits Market
- **Location:** Hanover, MD
- **Posted:** 2026-05-10
- **Last confirmed live:** 2026-09-04
- **Apply:** https://job-boards.greenhouse.io/misfitsmarket/jobs/7729503003

## Job description

About Misfits Market:

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food.

As Misfits we support our customers and mission by embracing our core values of

Prioritizing our Customers

Doing more with less

Thinking Differently

Respecting one another

Moving deliberately and quickly

Taking initiative and delivering

## About the Role

We are seeking a hands-on, data-driven Quality Engineer Manager to join our Fulfillment Center team. Reporting directly to the Senior Manager, Operations Quality Engineering, you will serve as the oversight lead for facility quality strategy, compliance execution, and cross-functional performance.

This role manages and provides manager-level elevation for the FSQA Supervisor, bridging the gap between high-level quality strategy and daily operations. You will drive continuous improvement projects, establish rigorous standards for supplier compliance and regulatory management, analyze defect data to identify trends, and act as a cultural change agent.

## What You’ll Do Daily

1. Operational Quality & The "Perfect Box" Mission

- Floor Leadership & Supervision: Manage, coach, and mentor the Food Safety & Quality Assurance Supervisor. Spend meaningful time on the warehouse floor auditing picking, packing, shipping, and sanitation processes to ensure adherence to the "Perfect Box" standard.
- Defect & Error Reduction: Lead site investigations into internal errors (picking mistakes, damaged goods) and customer complaints. Utilize advanced metrics to move the facility from reacting to errors to predictive mitigation.
- Inbound Quality Criteria: Partner with Inbound and Inventory Control teams to establish clear acceptance/rejection parameters for incoming items, ensuring fresh produce and shelf-stable goods meet absolute criteria before going live in the WMS.

1. Continuous Improvement & Project Management

- Process Optimization: Formally trigger and lead critical site CAPA and validation activities. Design engineering and workflow solutions to eliminate process bottlenecks and mitigate product shrink.
- Standardization & Documentation: Own the development, review, and deployment of Standard Operating Procedures (SOPs) and Work Instructions. Establish efficient document control management processes using the e-QMS and supporting repositories.

Transfer of Knowledge: Act as the subject matter expert in the deployment of SOPs and problem solving disciplines.

- Change Management: Act as the project lead for new quality initiatives, test methods, validation activities, ensuring timelines are met, and stakeholders (Operations, Merchandising, Logistics) are aligned.
- Data & Statistical Analysis: Utilize Statistical Process Control (SPC), Pareto charts, and trend data to interpret quality signals. Formulate weekly and monthly quality performance roll-ups and Voice of the Customer (VOC) feedback loops for regional leadership.
- Decision Support: Use data to influence operational decisions—proving when a process change is necessary based on hard evidence.

1. Food Safety & Compliance

- Compliance Guardian: Maintain strict adherence to GMPs (Good Manufacturing Practices) and sanitation standards within the warehouse.
- Audit Readiness & SQF Champion: Direct the preparation and maintenance of the site's Food Safety and Quality Plans. Serve as a key pillar for third-party, customer, and regulatory (FDA/USDA/State) audit readiness, driving goals to achieve SQF benchmarking targets.
- Culture of Safety: Ensure that quality never comes at the expense of safety. Champion a culture where food safety is everyone’s responsibility.

1. Technical & Systems Management

- Electronic QMS & WMS Optimization: Act as the project lead for onboarding electronic Food Safety and Quality Management Systems. Partner with systems engineers to maximize WMS functionality (such as photo documentation and precise lot transaction history tracing).
- Traceability Verification: Supervise mock recall and trace activities executed by the facility supervisor to consistently hit a recovery target rate of 100% within specified regulatory windows.

## Who You Are

- A Culture Change Agent: You know that Quality isn't about policing people; it's about coaching them. You can influence associates and managers alike to care about the details.
- Analytical: You love Excel, Google Sheets, SQL, or Tableau. You don't just see numbers; you see the story they tell about our operations.
- Resilient: Fulfillment centers are fast-paced environments. You can handle shifting priorities and keep a cool head under pressure.
- A Problem Solver: You don't just put a band-aid on a problem; you find the root cause (5 Whys, Fishbone) and fix it forever.

## Qualifications

- Education: Bachelor’s degree in Engineering (Industrial, Mechanical, Manufacturing), Food Science, Supply Chain, or a related technical field.
- Experience: 3–5 years of experience in a Quality Assurance, Continuous Improvement, or Process Engineering role within a manufacturing, food production, or high-volume fulfillment environment.
- Technical Skills: * Strong proficiency in Data Analysis and Statistical Process Control.
- Experience with Project Management methodologies.
- Knowledge of Lean Six Sigma principles (Green Belt is a plus).
- Food Safety: Familiarity with FDA, USDA-AMS & FSIS, GFSI, FSMA regulations, HACCP Certified, and SQF Practitioner Certified.
- Preferred (but not required): Experience implementing or maintaining SQF, BRC, or ISO 9001 systems.
- Spanish
- Soft Skills: Exceptional communication skills—ability to translate technical quality concepts into clear instructions for warehouse associates.
- Physical Requirements: Ability to spend 50% of time on the warehouse floor in cold environments (36°F and below).

Details of Position & Benefits:

- Salary range: $90,000 - $110,000 / year
- Comprehensive medical, dental, and vision insurance
- 401(k)
- Annual Misfits grocery box credit of $1200 paid in weekly installments
- Life insurance
- Paid vacation time
- Paid holidays
- Paid sick days
- Commuter benefits

Please see here for Misfits Market's [Job Applicant Privacy Notice](https://www.misfitsmarket.com/careers-privacy).

## About Misfits Market

## Company Overview
- **One-liner**: Misfits Market is an online grocery delivery service that rescues "ugly" produce and imperfect food items to reduce food waste and make sustainable groceries more affordable.
- **Entity Type**: Private (Series C funding stage)
- **Headquarters**: Delanco, New Jersey, United States
- **Founded**: 2018
- **Founders**: Abhi Ramesh

## Core Business
- **Primary industry/industries**: Online grocery delivery, food waste reduction, sustainable food systems
- **Target customers**: B2C consumers seeking affordable, sustainable, and high-quality groceries delivered to their homes
- **Mission or purpose statement**: "To eliminate food waste and build a more sustainable food system" [misfitsmarket.com](https://www.misfitsmarket.com/about-us?exp=plans_rollback)

## Products & Services
- **[Misfits Market Grocery Delivery](https://www.misfitsmarket.com/?afsrc=1)**: An online grocery store offering fresh, organic produce, dairy, meat, seafood, and pantry staples delivered to customers' doors. The core value proposition is sourcing food that would otherwise go to waste due to cosmetic imperfections (e.g., size, shape, blemishes) and selling it at up to 30% less than traditional grocery prices. Subscriptions are flexible, with options to skip weeks or customize orders.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (Private company)
- **Key Metrics**: 
  - **Annual Revenue**: USD $500 million (LinkedIn estimate) [linkedin.com](https://www.linkedin.com/company/misfitsmarket)
  - **Total Funding**: USD $526.5 million across 5 rounds [linkedin.com](https://www.linkedin.com/company/misfitsmarket)
- **Notable Investors/Partners**: Greenoaks (Series A lead), Valor Equity Partners (Series B lead), SoftBank Vision Fund (Series C lead), Accel, D1 Capital Partners [linkedin.com](https://www.linkedin.com/company/misfitsmarket)
- **Growth Signals**: 
  - Acquired Imperfect Foods in 2022, combining two major players in the "ugly produce" space [linkedin.com](https://www.linkedin.com/company/misfitsmarket)
  - Acquired The Rounds in May 2025 [linkedin.com](https://www.linkedin.com/company/misfitsmarket)
  - Has saved 238 million pounds of food from waste since 2018 [misfitsmarket.com](https://www.misfitsmarket.com/about-us?exp=plans_rollback)
  - Employs 179 people (+4.6% YoY growth) [linkedin.com](https://www.linkedin.com/company/misfitsmarket)
  - Active job postings surged +163% year-over-year [linkedin.com](https://www.linkedin.com/company/misfitsmarket)

## Competitive Advantages
- **First-mover scale in the "ugly produce" niche**: Misfits Market pioneered the concept of rescuing cosmetically imperfect food at scale, building a strong brand identity around sustainability and fighting food waste.
- **Post-merger scale & supply chain**: The merger with Imperfect Foods in 2022 created a combined entity with a larger customer base, broader sourcing network, and more efficient logistics, making it harder for smaller competitors to replicate.
- **Strong mission-driven brand**: The company’s core mission to reduce food waste resonates deeply with environmentally conscious consumers, creating a loyal customer base and a strong employer brand for like-minded talent.
- **End-to-end supply chain relationships**: Misfits Market builds direct partnerships with farmers and producers, giving it unique access to "lesser outcome" produce and enabling product innovation (e.g., Odds & Ends line, Sweet Broccoli Tops) [misfitsmarket.com](https://www.misfitsmarket.com/about-us?exp=plans_rollback).

## Strategic Focus
- **Expansion of product categories**: Moving beyond produce into dairy, meat, seafood, and private-label goods (e.g., "Odds & Ends" line) to become a full-service online grocery store.
- **Geographic & operational scaling**: Growth of fulfillment centers (five offices across the US) and increasing delivery reach. The acquisition of The Rounds suggests a push into more frequent, smaller-batch deliveries.
- **Technology & data-driven efficiency**: Likely investment in logistics tech, supply chain optimization, and personalized customer experiences to improve unit economics and customer retention.
- **Deepening sustainability impact**: Continuing to publicly report on environmental metrics (e.g., 16.5 million pounds of avoided carbon emissions, 938 million gallons of water saved) to reinforce brand identity and attract impact-driven talent.

## Why Work Here
- **Mission-driven culture**: The company is explicitly focused on a "social good" mission—eliminating food waste and building a better food system—which appeals to employees who want their work to have a positive environmental impact [misfitsmarket.com](https://www.misfitsmarket.com/careers).
- **Flexible work environment**: Offers a "flexible working environment," with corporate roles featuring unlimited PTO and fulfillment center roles offering generous PTO [misfitsmarket.com](https://www.misfitsmarket.com/careers).
- **Commitment to DEI**: Misfits Market explicitly states a "fair, unbiased hiring process that prioritizes diversity and inclusivity" and welcomes those "overlooked from traditional work environments" [misfitsmarket.com](https://www.misfitsmarket.com/careers).
- **Competitive benefits**: Includes multiple paid medical/dental/vision plans, 401K, learning and development opportunities, extensive paid family leave, and weekly credits for Misfits Market groceries [misfitsmarket.com](https://www.misfitsmarket.com/careers).
- **High-growth environment**: With recent acquisitions and a surge in hiring (+163% YoY job postings), the company is in a growth phase, offering opportunities for career advancement and impact.
- **Culture from LinkedIn data**: Employer rating of 3.4/5 on 128 reviews, with Work-Life at 3.4, Culture at 3.4, Compensation at 3.3, and Career at 3.1 [linkedin.com](https://www.linkedin.com/company/misfitsmarket). This suggests a decent culture with room for growth in career development and comp.

## Sources
1. [Misfits Market About Us](https://www.misfitsmarket.com/about-us?exp=plans_rollback)
2. [Misfits Market Careers Page](https://www.misfitsmarket.com/careers)
3. [Misfits Market Homepage](https://www.misfitsmarket.com/?afsrc=1)
4. [Misfits Market LinkedIn](https://www.linkedin.com/company/misfitsmarket)

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