--- title: 'Manager, Renewals at Versaterm' canonical: 'https://feeny.ai/job/manager-renewals-versaterm-canada-w0m8wej0dczg' type: 'job' last_seen: '2026-09-08' --- # Manager, Renewals at Versaterm - **Company:** Versaterm - **Location:** Canada - **Work type:** remote - **Posted:** 2026-08-27 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/versaterm/jobs/5400297008 ## Job description The Company Versaterm is a PE-backed, high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem — dispatch, law enforcement, forensics, courts, and beyond.  We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakes moments. When a 911 call is answered, a detective investigates a case, or a forensic lab processes evidence, there's a good chance our software is working behind the scenes. That's been true for over four decades. AI is central to where we're going. Not as a feature but as core infrastructure. We're embedding intelligence directly into the workflows our customers rely on every day, and we're doing it alongside them. Our customers tell us what the mission demands. We build what answers it. This work attracts a specific kind of person — someone who wants to be pushed by great people, build things that outlast a sprint cycle, and go home knowing the work connected back to something real. ## The Role The Manager, Renewals leads Versaterm’s renewals function, owning the strategy, execution quality, and predictability of the end‑to‑end renewal lifecycle. This role is accountable for the performance and development of the Renewals team, ensuring contracts are renewed on time, commercial terms are executed accurately, renewal risk is proactively managed, and recurring revenue is protected. Operating as a key partner to Customer Success, Sales, Legal, and Finance, the Manager ensures renewal motions are well‑coordinated, scalable, and aligned to broader retention and net revenue retention (NRR) goals. ## What You Do - Define and maintain standards for the renewal lifecycle, including initiation timing, handoffs, approvals, and execution. - Ensure renewals are consistently initiated well in advance of contract expiration, aligned to customer procurement requirements. - Establish clear roles and responsibilities between Renewals, Customer Success, Sales, Legal, and Finance. - Ensure renewal processes scale effectively across customer segments and contract complexity. - Continuously improve renewal playbooks, templates, and workflows to reduce cycle time and risk. - Own renewal outcomes across the customer base, with accountability for gross retention and revenue continuity. - Review renewal pipelines regularly to identify risk, delays, or execution gaps. - Partner with Customer Success to assess renewal health and support proactive mitigation strategies. - Escalate and resolve high‑risk or complex renewals in coordination with Legal, Sales, and Leadership. - Ensure delinquent or at‑risk renewals are actively managed to resolution. - Lead, coach, and develop a team of Renewals Specialists. - Set clear expectations around renewal timelines, data accuracy, risk identification, and cross‑functional collaboration. - Provide ongoing coaching on contract interpretation, pricing execution, negotiation support, and stakeholder communication. - Build a culture of accountability, rigor, and proactive ownership of renewal outcomes. - Oversee renewal pricing execution, including uplifts, discounts, and adherence to pricing strategy. - Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards. - Ensure legacy contracts are modernized through MSAs, amendments, or updated service schedules as appropriate. - Support structured procurement processes, particularly for enterprise or public‑sector customers. - Balance customer experience with commercial discipline and risk management. - Ensure renewal data is accurate, complete, and timely within Salesforce and related systems. - Review dashboards and reporting related to renewal timing, value, uplift, and outcomes. - Partner with Finance on forecasting, billing alignment, and revenue recognition considerations. - Identify trends and systemic issues impacting renewals and translate them into process improvements. - Communicate renewal performance, risks, and insights to Customer Success and GTM leadership. ## What You Bring - Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field (or equivalent experience). - 5-8 years of experience in renewals, deal desk, customer success operations, or commercial account management with at least 3+ years of people leadership experience, including coaching and performance management. - Strong understanding of recurring revenue models, retention metrics, and renewal forecasting. - Experience managing complex contracts, MSAs, amendments, and enterprise renewals. - Experience in evaluating and automating processes, with a hands-on, human-led approach to using AI. - Solutions-focused, comfortable with ambiguity, and able to lead others through times of change. - Comfortable partnering closely with Legal, Finance, Sales, and Customer Success. - High attention to detail with the ability to manage multiple concurrent renewal cycles through a team. - Strong judgment balancing commercial outcomes, customer experience, and risk. - Data‑driven mindset with comfort using Salesforce and renewal reporting. - Clear, confident communication and strong stakeholder management skills. Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit [Public Services and Procurement Canada](https://www.canada.ca/en/public-services-procurement.html). Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition, we use AI-enabled tools to support certain aspects of the recruitment process, helping our team work more efficiently and spend more time connecting with great talent. AI supports our work, but all hiring and employment decisions are made by people. Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com. ## About Versaterm ## Company Overview - **One-liner**: Versaterm provides public safety software—including computer-aided dispatch (CAD), records management (RMS), drone operations, and community engagement platforms—for police, fire, and other emergency agencies. - **Entity Type**: Private (acquired by Banneker Partners in December 2020) - **Headquarters**: Ottawa, Ontario, Canada - **Founded**: 1977 - **Founders**: Former Royal Canadian Mounted Police employees (specific names not publicly disclosed) ## Core Business - **Primary Industry**: Public safety technology / Government software - **Target Customers**: Law enforcement, fire, EMS, and other public safety agencies (B2G) - **Mission Statement**: "We are dedicated to public safety innovation through solutions and the service that sustains them, enabling our customers to meet the evolving needs of their communities." ## Products & Services - **Versaterm CAD (Computer-Aided Dispatch)**: Real-time dispatch platform that improves response speed and coordination between dispatch and field units. - **Versaterm RMS (Records Management System)**: Modern records management that reduces manual effort and strengthens accuracy across patrol through command. - **DroneSense (by Versaterm)**: Drone operations platform for aerial awareness during incident response (acquired in 2025 for more than $100M USD). - **Versaterm CommunityConnect / CommunityReport / Public Portal**: Tools for public engagement, online reporting, and transparent communication to build community trust. - **Versaterm CallTriage**: Call triage solution to route and prioritize incoming requests. - **Professional Standards & Wellness Solutions**: Systems for internal accountability, fatigue management, and officer wellness. All offerings are SaaS-based, deployed on-premises or via cloud, tailored for government agencies. ## Market Standing - **Valuation**: Not disclosed (privately held) - **Key Metric**: Annual revenue of $42.5M (estimated, as per LinkedIn company profile) *Note: This is likely an estimate; official figures are not published.* - **Total Employees**: 378 (+34.7% year-over-year growth) as of mid-2026 - **Notable Investors / Partners**: Banneker Partners (majority owner); partnerships with Major Cities Chiefs Association and Major County Sheriffs Association. - **Growth Signals**: - Acquired multiple companies since 2020: Komutel (2021), JusticeTrax (2021), Visual Labs (2023), Fivepoint Payments, and DroneSense (2025). - Recognized by *Government Technology* for transforming government efficiency. - Operates in 8 countries (U.S., Canada, Tunisia, U.K., India, Australia, Cameroon, Belgium). - Active job postings up 68% year-over-year. - **Recent Appointment**: Michael Pelfrey named Chief Revenue Officer in 2025. ## Competitive Advantages - **47+ years of domain expertise**: Deep understanding of public safety workflows and regulatory requirements. - **Comprehensive product suite**: Covers the entire incident lifecycle—dispatch, response, records, community engagement, and professional standards—reducing vendor fragmentation for agencies. - **Customer obsession & flexibility**: Emphasizes partnership over commodity sales, allowing agencies to modernize at their own pace. - **Cross-border footprint**: Dominant in North American public safety records management alongside Niche Technologies, with growing international presence. ## Strategic Focus - **Modernizing legacy systems**: Upgrading aging CAD/RMS platforms with modern, cloud-capable solutions. - **Expanding via M&A**: Aggressively acquiring complementary technologies (drone ops, payments, community portals) to create an integrated ecosystem. - **Building community trust**: Investing in transparency tools and public-facing portals to improve agency-community relationships. - **Talent growth**: Scaling headcount rapidly, especially in technical roles (engineering, product, support). ## Why Work Here - **Impactful mission**: Work directly supports first responders and community safety—"your work could make all the difference." - **Remote/Hybrid options**: Many roles are listed as "U.S. (Remote)" or "Canada (Remote)", indicating flexible work arrangements. - **Benefits** (per careers page): - Modern Healthcare Options - 401k / RRSP Programs - Annual Wellness Benefit - Monthly Cell Phone Stipend - Employee Recognition Program - Diverse & Inclusive Environment - **Growth trajectory**: Company is investing heavily in product development and has a 34%+ headcount growth rate, offering opportunities for career advancement. - **Culture**: Values include customer obsession, excellence, selflessness, curiosity, caring, and honesty. Employer rating on LinkedIn: 3.8/5 (74 reviews, with work-life balance at 3.9). - **Engineering Culture**: Technical roles make up ~25% of staff (134 employees); development likely involves modern stacks and integration challenges critical to public safety. ## Sources 1. [versaterm.com](https://www.versaterm.com/) 2. [versaterm.com/about](https://www.versaterm.com/about/) 3. [versaterm.com/careers](https://www.versaterm.com/careers/) 4. [Greenhouse career portal](http://job-boards.greenhouse.io/versaterm) 5. 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