---
title: 'Manager, Resident Experience (Delinquency & Eviction Specialist) at Roofstock'
canonical: 'https://feeny.ai/job/manager-resident-experience-delinquency-eviction-specialist-roofstock-dallas-dm6h85dme7b1'
type: 'job'
last_seen: '2026-11-04'
---

# Manager, Resident Experience (Delinquency & Eviction Specialist) at Roofstock

- **Company:** Roofstock
- **Location:** Dallas, TX
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-04
- **Apply:** https://job-boards.greenhouse.io/roofstock/jobs/8926090002

## Job description

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

## About the Role

The Manager for the Delinquency and Eviction Team will oversee a team of Jr. Delinquency/Eviction Specialists and Delinquency & Eviction Specialists, ensuring the effective management of delinquent accounts and eviction processes. The Manager will provide leadership, develop strategies to minimize delinquencies and ensure compliance with all applicable laws and regulations. This role is critical in maintaining financial stability and fostering positive relationships with residents across the portfolio.

## Responsibilities

- Team Leadership and Management:
- Supervise, mentor, and develop a team of Delinquency & Eviction Specialists, Jr. Specialists, and HAP Specialists.
- Set performance objectives, conduct regular 1:1’s, and provide ongoing coaching and feedback.
- Oversee the onboarding and offboarding of new team members to ensure a smooth transition and integration into the team.
- Recruit and hire to fill open positions on the team.
- Foster a culture of excellence, accountability, and collaboration within the team.
- Create and implement effective training programs and supporting process documents to support changes in local and state laws.
- Delinquency and Eviction Oversight:
- Monitor and analyze delinquency rates across the portfolio, developing and implementing strategies to minimize late payments and non-payment issues.
- Oversee the initiation and management of eviction processes, ensuring compliance with local, state, and federal regulations.
- Ensure accurate documentation and record-keeping of all delinquency and eviction activities.
- Own portfolio delinquency (DQ %).
- Oversee the Legal Rent Demand Notice (LRDN) program, bankruptcy cases, and HAP/Section 8 delinquency.
- Cross-Functional Collaboration:
- Work closely with property managers, legal teams, and other stakeholders to efficiently handle delinquency and eviction cases.
- Coordinate with the senior leadership team to align team goals with company objectives.
- Manage relationships with eviction attorneys and vendors, including performance and escalations.
- Process Improvement and Compliance:
- Identify areas for process improvement and implement strategies to enhance the efficiency and effectiveness of delinquency management and eviction processes.
- Own the workflows and automation the team relies on, partnering with product and engineering on changes.
- Ensure all team members are up-to-date with relevant laws, regulations, and company policies related to property management and eviction.
- Reporting and Analysis:
- Prepare and present reports on delinquency and eviction metrics, trends, and forecasts to senior management.
- Present DQ results and commentary to owner clients in monthly business reviews.
- Utilize data to drive decision-making and optimize team performance.
- Customer Relations and Conflict Resolution:
- Oversee communication strategies with residents regarding delinquency concerns, payment plans, and eviction notices.
- Provide guidance and support to team members in handling escalated resident concerns and disputes.
- Handle escalated calls directly when necessary to resolve complex resident issues.
- Training and Onboarding:
- Manage the onboarding process for new attorneys in new markets to ensure seamless integration into the company’s legal procedures.
- Provide ongoing training for team members regarding changes in laws and regulations affecting delinquency and eviction processes.

## Qualifications

- 2+ years of experience in property management.
- 2+ years of experience managing a team.
- Experience with collections, delinquency, or eviction processes.
- 2+ years experience in a customer service position.
- Ability to thrive in a fast and ever-evolving environment.
- Tech-savvy with the ability to use G-Suite products and property management software.
- High degree of accuracy, organization, and attention to detail
- Strong communication skills, both written and verbal.

## Nice to Have

- Bachelor’s degree, real estate license, or trades license.
- Proficiency with property management software (e.g. Yardi, AppFolio, or similar) and reporting tools such as Sigma.
- Proficiency with Google Suite.
- Working knowledge of the eviction process, including filings, writs, and attorney coordination.
- Experience using workflow automation or AI tools to improve team efficiency.

Location

Dallas, TX

Competitive & Unique Benefits Package

- Generous PTO Policy
- 12 Paid Holidays
- Volunteer Time Off
- Paid Parental Leave
- 401k Program
- Wellness and home office/cell phone subsidies
- Robust health, dental, vision insurance, and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

## About Roofstock

## Company Overview
- **One-liner**: Roofstock provides an end-to-end investment platform for single-family rental (SFR) homes, allowing investors to buy, manage, and sell properties with data-driven tools and professional services.
- **Entity Type**: Private (Series E)
- **Headquarters**: Oakland, California, USA (also offices in New York City and Buffalo, NY)
- **Founded**: 2015
- **Founders**: Gary Beasley, Doug Brien, Devin Wade, Gregor Watson, Rich Ford

## Core Business
- **Primary industry**: Real estate technology (fintech focused on single-family rentals)
- **Target customers**: B2B and B2C – individual investors (retail) to institutional investors, property managers, and landlords.
- **Mission or purpose statement**: "Better investing, better housing" – to reinvent the rental housing ecosystem for the benefit of all, helping investors own and operate quality rentals in communities people want to call home.

## Products & Services
- **Acquisitions**: A marketplace to confidently deploy capital into SFR properties with certified listings and analytics.
- **Asset Management**: Portfolio performance monitoring, issue tracking, and expert guidance to optimize returns.
- **Property Management** (powered by Mynd): Full-service management for individual and institutional investors.
- **Tenant Screening** (RentPrep): FCRA-certified screening to reduce tenant risk.
- **Portfolio Management Software** (Stessa): Easy-to-use software for landlords to manage finances and assets.
- **Dispositions**: Exit single assets, whole portfolios, or a combination.
- **Roofstock onChain**: Facilitated the first NFT-based single-family property sale.
- **Short-term rental services** (via stake in Casago, 2025): Expansion into short-term rental management.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total Funding – $240 million (Series E, closed 2022)
- **Notable Investors/Partners**: Bain Capital, Khosla Ventures, Ron Conway, Marc Benioff; also listed on Forbes Fintech 50 (2022), CB Insights Fintech 250 (2022), HousingWire Tech 100 (2023)
- **Growth Signals**:
  - Over $10B transacted, 400K+ units, 800+ employees (known as "Roofsters")
  - Merged with Mynd (2024); acquired RentPrep, Stessa, Streetlane Homes, Great Jones; took ownership stake in Casago (2025)
  - Named Best Workplace for women, tech, and millennials (2022)
  - Recognized for forging the way in fintech and blockchain real estate

## Competitive Advantages
- **End-to-end platform**: Covers acquisition, property management, tenant screening, asset management, and disposition – all in one place.
- **Scattered-site SFR technology**: Built specifically for the complexities of managing rental homes across different neighborhoods.
- **Experienced leadership**: Founders previously built Waypoint Homes (took public on NYSE) and Mynd; deep domain expertise in SFR as an asset class.
- **Data-driven approach**: Uses FCRA-certified screening and portfolio analytics to drive returns.
- **Strategic acquisitions**: Rapidly integrated complementary services to create a unified ecosystem.

## Strategic Focus
- **Expand platform breadth**: Support both long-term and short-term rental investment services (via Casago).
- **Serve all investor segments**: From individual landlords to institutions, with tailored offerings.
- **Continue technology innovation**: Leverage blockchain for property tokenization and invest in software that increases portfolio transparency.
- **Scale operations**: Grow headcount (currently 750–800+ employees) and geographic footprint (offices in California, New York, North Carolina, Texas, Georgia).

## Why Work Here
- **Culture highlights**: Valued for being entrepreneurial, making an impact, thinking like investors, and being better together. Emphasis on diversity, inclusion, and "being you". Recognized as a best workplace.
- **Remote/hybrid/office policy**: Multiple office locations (Oakland, NYC, Buffalo, Atlanta, Charlotte, Dallas) and remote roles available (e.g., Resident Experience Manager). Hybrid likely; specific policy not stated.
- **Notable perks and benefits**:
  - Health insurance (up to 100% premium coverage)
  - Equity incentives and competitive pay
  - 401k with retirement savings options
  - Flexible time off and wellness programs
  - Thorough onboarding with swag
- **Engineering culture**: Technology-driven company with a focus on building the future of real estate; CTO Lloyd Hsu leads engineering. Innovation is prized.

## Sources
1. [Roofstock Careers Page](https://www.roofstock.com/company/careers)
2. [Roofstock Main Website](https://www.roofstock.com/)
3. [Roofstock About Page](https://www.roofstock.com/about-us)
4. [Roofstock Greenhouse Jobs Page](http://job-boards.greenhouse.io/roofstock)
5. [Crunchbase Roofstock Profile](https://www.crunchbase.com/organization/roofstock)

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