---
title: 'Manager, Revenue & Billing Operations at OpenLoop Health'
canonical: 'https://feeny.ai/job/manager-revenue-billing-operations-openloop-health-united-states-ge0etj26t4vk'
type: 'job'
last_seen: '2026-11-12'
---

# Manager, Revenue & Billing Operations at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-07
- **Last confirmed live:** 2026-11-12
- **Apply:** https://jobs.ashbyhq.com/openloophealth/878f0c17-08b8-4e78-afc7-f1981b34889f

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

## About the Role

OpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. In this role, you will be responsible for overseeing our billing operations, accounts receivable (AR), and revenue recognition. This role will supervise and provide guidance to a team of Billing Analysts, while also collaborating cross-functionally with Finance, Operations, and Client Success to streamline processes, improve controls, and deliver timely and accurate invoicing and collections. The ideal candidate combines a deep understanding of billing, AR, and revenue processes with strong leadership skills and a continuous improvement mindset.

## What You'll Do

- Supervise, mentor, and develop the Billing Analyst team, ensuring accuracy, efficiency, and compliance with policies.
- Serve as an escalation point for complex billing inquiries, disputes, and operational challenges.
- Foster accountability, collaboration, and continuous improvement in billing and AR.
- Oversee the full billing cycle, ensuring timely, accurate, and contract-compliant invoicing.
- Monitor and reconcile billing data, resolving discrepancies with the Billing Specialist.
- Implement quality controls to minimize errors and improve efficiency.
- Partner cross-functionally to document billing requirements for new clients, products, and services.
- Manage accounts receivable, including aging reports, collections, and cash application.
- Set and enforce AR policies on credit, collections, and escalation.
- Collaborate with Sales and Client Success to resolve payment issues while maintaining strong relationships.
- Provide reporting and analysis of AR metrics, cash flow, and collection performance.
- Ensure revenue recognition aligns with accounting standards and company policies.
- Support Finance with month-end close, reconciliations, and reporting.
- Analyze billing, AR, and revenue trends to identify risks, variances, and optimization opportunities.
- Leverage AI-assisted analysis to identify patterns, anomalies, and optimization opportunities in billing, AR, and revenue data.
- Evaluate and implement AI solutions for process automation, control enhancement, and operational efficiency.
- Support audits and compliance, preparing necessary documentation.
- Drive process improvements, automation, and system enhancements for scalability.
- Establish and monitor KPIs for billing accuracy, collections, timeliness, and revenue realization.
- Other duties as assigned.

## Who You Are

- Bachelor’s degree in Accounting, Finance, Business Administration, or related field (CPA or MBA a plus).
- 5+ years of progressive experience in billing, accounts receivable, or revenue management, with at least 2 years in a supervisory or management role.
- Strong knowledge of billing systems, AR management, revenue recognition principles, and GAAP compliance.
- Experience managing invoicing and collections for complex contracts (e.g., subscription, usage-based, or service-based models).
- Excellent analytical, problem-solving, and communication skills.
- Strong attention to detail with the ability to see the “big picture” of process optimization and scalability.
- Proficiency in accounting and billing software (e.g., NetSuite, QuickBooks, or equivalent), as well as Excel/Google Sheets.
- Comfortable using AI tools (e.g., ChatGPT, Claude) for data analysis, documentation, and problem-solving; data literacy and ability to evaluate AI-generated insights; openness to exploring AI-assisted automation within billing and AR workflows.
- Fully remote, with a strong preference for candidates able to work core business hours aligned with Central Time (CT).

Our Benefits In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

## Other roles at OpenLoop Health

- [IT Lifecycle Management Lead](https://feeny.ai/job/it-lifecycle-management-lead-openloop-health-united-states-s10kr17jy059) — United States
- [VP, Financial Planning & Analysis](https://feeny.ai/job/vp-financial-planning-analysis-openloop-health-united-states-krnc3jpnf6nc) — United States
- [Chief of Staff (Legal)](https://feeny.ai/job/chief-of-staff-legal-openloop-health-united-states-8qykqhww7jk6) — United States
- [Senior Project Manager](https://feeny.ai/job/senior-project-manager-openloop-health-united-states-36rzpcngdawb) — United States
- [Supply Chain Specialist II](https://feeny.ai/job/supply-chain-specialist-ii-openloop-health-dallas-j0xddcc055xc) — Dallas, TX / HQ
- [Senior Manager,  IT Audit](https://feeny.ai/job/senior-manager-it-audit-openloop-health-united-states-a8104yrf3k2g) — United States
- [Chief of Staff to the CEO](https://feeny.ai/job/chief-of-staff-to-the-ceo-openloop-health-united-states-7fe5642qgp0d) — United States
- [Senior Engineering Manager, Forward Deployed Engineering](https://feeny.ai/job/senior-engineering-manager-forward-deployed-engineering-openloop-health-united-bx3p8esaf0f3) — United States
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- [Observability Engineer](https://feeny.ai/job/observability-engineer-openloop-health-united-states-qnkzg63vnv9x) — United States