---
title: 'Manager, Revenue Operations (Customer Management) (Remote) at KnowBe4'
canonical: 'https://feeny.ai/job/manager-revenue-operations-customer-management-remote-knowbe4-remote-jfq6qe8byh1e'
type: 'job'
last_seen: '2026-09-09'
---

# Manager, Revenue Operations (Customer Management) (Remote) at KnowBe4

- **Company:** KnowBe4
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-08-26
- **Last confirmed live:** 2026-09-09
- **Apply:** https://job-boards.greenhouse.io/knowbe4/jobs/8750803002

## Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

A Manager, Revenue Operations (Customer Management) serves as the strategic engine behind KnowBe4's Post-Sales Go-To-Market machine. They bridge Customer Success, Sales, Marketing, and Product to keep the revenue engine predictable, scalable, and resilient. More than a traditional RevOps analyst, they act as an AI multiplier, (architecting a revenue engine where AI doesn't just assist the team but redefines its capacity) turning chaotic data into actionable insights that influence executive-level decisions.

Responsibilities:

CSM Efficiency, Automation & Workflows

- Design and implement automation for SMB/Tech Touch motions, reducing manual rep effort on low-touch segments.
- Build and maintain standardized CSM/RS playbooks — defining the plays, the triggers, and the systems that surface them in-workflow.
- Partner with CS Enablement to translate process changes into training, documentation, and adoption tracking.
- Identify time drains through rep shadowing and system analysis; prioritize an automation backlog with measurable hours-saved impact.
- Apply AI and agentic tooling wherever it can compress manual work- this team assumes AI-first.

GTM Readiness & Product-to-Market

- Serve as Post-Sales RevOps lead for product launch readiness across SAT A/F upgrades, SAT platform migration, ARM, RTC, and PLG motions.
- Build the launch readiness checklist and operating cadence: system configuration, entitlement changes, pricing/packaging setup, playbook updates, rep training, and support documentation.
- Coordinate cross-functionally with Product, Product Marketing, Enablement, Support, and Sales Ops to make sure post-sales is ready on day one, not week six.
- Own post-launch adoption and consumption tracking, feeding findings back into the playbook and enablement loop.
- Manage migration operations for platform transitions — customer segmentation, sequencing, rep tooling, and exception handling.

Analytics, Systems & Process

- Build and maintain dashboards and recurring reports on retention, gross/net revenue retention, churn, adoption, and CSM productivity.
- Perform ad hoc analysis on cohort behavior, expansion drivers, and churn root cause.
- Own day-to-day administration and configuration of the CS tech stack (Gainsight or equivalent, Salesforce CS objects, Zendesk).
- Maintain and iterate on customer health scoring — definitions, thresholds, and the data feeding them.
- Design, document, and automate CSM workflows: onboarding handoff, QBR prep, renewal plays, escalation paths, and at-risk triage.
- Ensure data hygiene across accounts, contacts, subscriptions, and lifecycle stages; build the checks that catch problems before reporting does.

AI/Automation Champion

- Proven experience developing, implementing, and iterating AI tools (Gemini, ChatGPT, Claude, or other specialized AI) to drive measurable efficiency gains across RevOps functions and customer-facing processes (process automation, predictive analytics, and automated agents).

Qualifications:

- Bachelor's degree or equivalent work experience
- 5+ years in Revenue Operations, Sales Ops, or BizOps, preferably within a high-growth B2B SaaS environment
- Expert-level knowledge of Salesforce/ Hubspot
- Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator
- Proficiency with BI tools (Tableau/Looker) and forecasting software (Clari/Gong/BoostUp)
- Hands-on builder mentality — comfortable connecting APIs (e.g., Make.com) and testing new AI tooling
- Ability to analyze complex, multi-system data sets and produce board-ready outputs
- Strong process orientation — builds systems so problems don't recur
- Ability to translate complex operational jargon into clear, executive-level narratives
- Proven track record managing high-stakes projects independently through cross-functional partnerships
- Ability to manage multiple projects in a fast-paced environment; team player who can work autonomously

The base pay for this position ranges from $150,000 - $160,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 9/1/2026.  This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified. Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit [www.knowbe4.com/careers/benefits](http://www.knowbe4.com/careers/benefits).

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

## About KnowBe4

## Company Overview
- **One-liner**: KnowBe4 provides a cybersecurity platform that helps organizations manage human and AI agent risk through security awareness training, phishing simulation, and AI-driven defense agents.
- **Entity Type**: Private (taken private by Vista Equity Partners in 2024)
- **Headquarters**: Clearwater, Florida, United States
- **Founded**: 2010
- **Founders**: Stu Sjouwerman

## Core Business
- **Primary industry**: Cybersecurity (Human Risk Management, Security Awareness Training, AI Agent Security)
- **Target customers**: B2B, serving over 70,000 organizations worldwide, ranging from SMBs to large enterprises
- **Mission**: "To enable your employees to make smarter security decisions, every day."

## Products & Services
- **Security Awareness Training**: A comprehensive library of training content designed to educate employees on recognizing and resisting phishing, social engineering, and other cyber threats.
- **Phishing Simulation (AIDA)**: AI-powered phishing simulation platform that uses generative AI to create realistic, targeted phishing templates for testing and training employees.
- **Cloud Email Security (Egress)**: An adaptive, AI-driven cloud email security platform acquired in 2024 to block phishing, malware, and social engineering attacks before they reach the inbox.
- **AIDA (Artificial Intelligence Defense Agents)**: A suite of AI-native security agents that automate and enhance human risk management, including agents for automated training, template generation, knowledge refreshers, policy quizzes, and orchestration.
- **Agent Risk Manager**: A governance layer for AI agents, providing visibility, threat detection, and control over AI agent activity within an organization.
- **SecurityCoach**: A real-time security coaching product that provides immediate feedback to users when risky behavior is detected.
- **KnowBe4 HRM+**: An integrated human risk management platform combining AI, training, and security products.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (taken private by Vista Equity Partners in 2024; prior to that, it was publicly traded on NASDAQ: KNBE).
- **Key Metric**: Trusted by more than 70,000 organizations worldwide.
- **Notable Investors/Partners**: Vista Equity Partners (current owner), Microsoft (collaboration announced June 2025).
- **Growth Signals**: 
  - Completed a successful IPO in 2021, then taken private by Vista Equity Partners in 2024.
  - Acquired Egress (cloud email security leader) in 2024.
  - Launched AIDA (AI Defense Agents) suite, with 8 agents released by April 2026.
  - Established a dedicated Enterprise AI (EAI) division in 2024.
  - Expanded to 11 countries: UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, and India.
  - Named to the Inc. 500 list five times.

## Competitive Advantages
- **Market Leadership**: Trusted by over 70,000 organizations, making it the largest platform for security awareness training and human risk management.
- **Pioneer in Digital Workforce Security**: First to market with a unified platform securing both human users and AI agents, addressing the emerging "agentic AI" threat landscape.
- **AI-First Innovation**: Dedicated Enterprise AI (EAI) division and a suite of proprietary AI Defense Agents (AIDA) that provide a significant technological moat.
- **Comprehensive Platform**: End-to-end solution covering training, phishing simulation, email security, and AI agent governance, creating a sticky ecosystem.
- **Radical Transparency Culture**: A unique internal culture of open communication, including daily company-wide CEO updates.

## Strategic Focus
- **Securing the AI Workforce**: A major strategic pivot to become the "pioneer of digital workforce security," securing both human employees and AI agents.
- **AI Innovation**: Continued investment in the AIDA platform and the Enterprise AI division to automate and enhance human risk management.
- **Platform Expansion**: Deepening the integration of acquired assets (Egress) and building a unified, comprehensive security platform.
- **Global Growth**: Expanding international presence across 11 countries and growing the customer base beyond 70,000 organizations.

## Why Work Here
- **Award-Winning Culture**: Consistently ranked a "Best Place to Work" by Fortune Magazine and The Tampa Bay Times for over a decade, with specific accolades for women, millennials, and technology.
- **Radical Transparency**: The CEO hosts a daily 5-20 minute company-wide meeting to update all employees on company happenings, good or bad. Monthly "Lunch with the CEO" events randomly select 10 employees.
- **Hybrid & Remote Options**: Offers a hybrid work environment with remote work options, a relaxed dress code, and a "no door policy" encouraging open communication.
- **Global Exposure**: Offices in 11 countries (US, UK, Netherlands, Germany, UAE, South Africa, Australia, Singapore, Japan, Brazil, France, India) providing opportunities for international collaboration.
- **Professional Development**: Tuition reimbursement up to $5,250/year, certification bonuses up to $5,000/year, leadership skills training, and a strong history of internal promotion.
- **Generous Benefits**: Fully paid medical insurance, 3.5% 401k matching, 8-weeks fully paid parental and adoption leave, open PTO, and a relaxed dress code ("If you don’t get arrested on your way to work, you are good!").
- **Diversity & Inclusion**: Active Employee Resource Groups, community outreach, scholarships for underrepresented talent, and diverse hiring events.
- **Fun Perks**: Unlimited snacks, game rooms, end-of-month celebrations, and regular social events (movie nights, beach days, boat cruises).

## Sources
1. [knowbe4.com](https://www.knowbe4.com/about-us)
2. [knowbe4.com](https://www.knowbe4.com/careers)
3. [knowbe4.com](https://www.knowbe4.com/careers/benefits)
4. [knowbe4.com](https://www.knowbe4.com/careers/job-openings)
5. [knowbe4.com](https://www.knowbe4.com/)

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