---
title: 'Manager, Sales Development at Five9'
canonical: 'https://feeny.ai/job/manager-sales-development-five9-united-kingdom-7vfc7jppvykx'
type: 'job'
last_seen: '2026-09-24'
---

# Manager, Sales Development at Five9

- **Company:** Five9
- **Location:** United Kingdom
- **Work type:** remote
- **Posted:** 2026-09-21
- **Last confirmed live:** 2026-09-24
- **Apply:** https://www.five9.com/about/careers/job-detail?gh_jid=6202895004

## Job description

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

As the Manager, International Sales Development, you’ll lead a group of Sales Professionals who stand as the front line of our well-established Sales Organization. The LDR and BDR teams are directly responsible for a very large piece of Five9’s revenue — we’re looking for someone who can dive headfirst into this incredible role, lead our International Sales Development team, and help us continue our growth across international markets.

What You’ll Do:

- Recruit, hire, train and manage a world-class team of Inbound Lead Development Representatives and Outbound Business Development Representatives across Five9’s International Sales Organization
- Manage day-to-day operations, including teaching, coaching, removing bottlenecks, and ensuring the team is positioned to consistently achieve its goals
- Own and maintain the team quota, with a focus on driving continued growth in meetings, opportunities, pipeline generation, and overall team performance
- Create new trainings to teach our team new skills that will help them succeed in this role and throughout their entire career
- Be very comfortable using data to support decisions and initiatives
- Monitor and analyze inbound and outbound processes, metrics, and tools to maximize success across the LDR/BDR teams — challenge the status quo, we can always improve!
- Inspire and motivate the team to create an environment of openness, creativity, accountability, and continuous improvement
- Work cross-functionally with Sales Management, Sales Operations, Demand Generation, and Marketing to support Five9’s international growth

You Might Be A Fit If:

- 4+ years of experience exceeding goals in a quota-carrying prospecting and closing Sales role
- 1+ year(s) of experience directly managing is encouraged (SaaS is preferred)
- You have proven experience — and passion for — coaching, motivating, and growing the ability of those around you
- You have experience leading a team toward quota and can demonstrate consistent growth and improvement in team performance
- You are a self-starter with the ability to quickly identify problems and come up with solutions
- You take ownership — comfortable with defining goals, success factors, key metrics for programs, and delivering against them
- Strong experience running experiments (A/B testing methodology) in order to continuously improve our processes
- Strong knowledge of SFDC — reporting, SFDC workflow management, etc.
- You have experience selling a technical product or possess the aptitude to quickly learn this
- You are comfortable leading and collaborating with a distributed International Sales Development team across multiple markets and time zones
- This role may be remote; however, candidates should be located within reasonable proximity to Five9’s London office to support in-person collaboration with the team and broader organization as needed.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

## About Five9

## Company Overview
- **One-liner**: Five9 provides a leading cloud contact center platform (CCaaS) that enables organizations to deliver digital engagement, analytics, workforce optimization, and AI-powered customer experiences.
- **Entity Type**: Public (NASDAQ: FIVN)
- **Headquarters**: San Ramon, California, USA (with additional offices in San Francisco, Toronto, London, Munich, Porto, Madrid, São Paulo, and Mandaluyong City)
- **Founded**: 2001
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Cloud Contact Center as a Service (CCaaS), Customer Experience (CX) software, AI & Automation, Workforce Optimization
- **Target customers**: Enterprise, mid-market, and SMB organizations across all verticals (B2B/B2C)
- **Mission or purpose statement**: “Our vision is to make customer service a more human experience.” [five9.com](https://www.five9.com/about)

## Products & Services
- **Five9 Cloud Contact Center Platform**: Core omnichannel contact center solution (voice, email, chat, SMS, social) with intelligent routing and IVR.
- **Digital Engagement**: Integrated digital channels including SMS, web chat, email, and social messaging.
- **Five9 Analytics**: Real-time and historical reporting, speech analytics, and sentiment analysis to improve agent performance and customer outcomes.
- **Workforce Optimization (WFO)**: Workforce management, quality management, and recording (acquired Virtual Observer in 2021).
- **AI & Automation Suite**:
  - **Intelligent Virtual Agent (IVA)**: Conversational AI chatbot and voice bot for self-service (acquired Inference Solutions in 2021).
  - **Agent Assist 2.0**: AI-powered real-time agent guidance and summarization (using OpenAI).
  - **Voice AI Agents**: Generative AI agents for automated customer interactions.
- **Professional Services**: Implementation, integration, and consulting services.
- **Aceyus VUE**: Data and reporting integration platform (acquired in 2022).

## Market Standing
- **Valuation/Market Cap**: Publicly traded; specific metrics not provided in available sources.
- **Key Metric**: Over 3,000 customers worldwide; 350,000+ agents using the platform; 2,600+ employees; 1,450+ technology and channel partners. [five9.com](https://www.five9.com/about)
- **Notable Investors/Partners**: BT (expanded partnership for cloud adoption), MCM Telecom, XTT Mexico; partners include global SIs and technology vendors. Acquisitions: Acqueon, Aceyus VUE, Inference Solutions, Virtual Observer.
- **Growth Signals**: Named a Leader in the 2025 Gartner® Magic Quadrant™ for CCaaS (8th time); opened new European engineering hub in Porto, Portugal; expanded LATAM partnerships; introduced Agent Assist 2.0 with AI Summary; won Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)

## Competitive Advantages
- **Cloud-native heritage**: Born in the cloud in 2001, with 20+ years of CCaaS experience.
- **Analyst recognition**: Consistently named a Leader in Gartner Magic Quadrant, Forrester Wave, IDC MarketScape, and Aragon Research Globe.
- **High customer satisfaction**: 86 Net Promoter Score (NPS) for professional services.
- **Comprehensive AI portfolio**: Integrated IVA, Agent Assist, and Voice AI Agents differentiate from competitors.
- **Scale and reliability**: Manages billions of call minutes annually across 2,600+ concurrent agent seats (average).

## Strategic Focus
- **AI-first innovation**: Continued investment in generative AI and conversational AI to automate and enhance customer interactions.
- **Global expansion**: Strengthening presence in LATAM (new partnerships), EMEA (engineering hub in Portugal), and APAC.
- **Platform depth**: Integrating acquisitions (Acqueon, Aceyus, Inference Solutions) to provide end-to-end CX and WFO capabilities.
- **Partner ecosystem**: Deepening relationships with systems integrators and telcos (e.g., BT) to accelerate cloud migration.

## Why Work Here
- **Culture**: Fast-paced, start-up-like environment with established enterprise customers; values include honesty, respect, inclusion, transparency, ownership, and customer focus. [five9.com](https://www.five9.com/about/careers)
- **Diversity & Inclusion**: Committed to a diverse and inclusive culture where employees are empowered and heard. [five9.com](https://www.five9.com/about/careers/jobs)
- **Remote/Hybrid Policy**: Not explicitly stated; offices in multiple locations suggest hybrid/office model.
- **Benefits** (US full-time): 100% employer-paid health insurance (choice of 4 medical plans), dental, vision, life/disability insurance, 401(k), FSA, employee assistance program, commuter discounts, company equity, accrued PTO + paid holidays, company events. [five9.com](https://www.five9.com/about/careers)
- **Recognition**: Received Glassdoor Employees’ Choice Award for Best Places to Work (2022). [five9.com](https://www.five9.com/about)
- **Growth opportunities**: Internship program with impactful work and exposure to executives; career paths across development, customer success, sales, marketing, finance, and professional services.

## Sources
1. [Five9 About Page](https://www.five9.com/about)
2. [Five9 Careers Overview](https://www.five9.com/about/careers)
3. [Five9 Fact Sheet](https://www.five9.com/resources/five9-company-fact-sheet)
4. [Five9 Careers – Job Listings](https://www.five9.com/about/careers/jobs)

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