--- title: 'Manager, Service Management at Keyloop' canonical: 'https://feeny.ai/job/manager-service-management-keyloop-hyderabad-4kq2jgdd9tym' type: 'job' last_seen: '2026-09-07' --- # Manager, Service Management at Keyloop - **Company:** Keyloop - **Location:** Hyderabad, India - **Work type:** onsite - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/keyloop/1f0f2084-415d-487a-b5d9-c52a390049ca ## Job description Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers. We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? ## Role overview We are currently seeking an experienced Manager, Service Management to Lead Governance, Compliance, Continuous improvement, Reporting, Problem Management, Back-office and Logistics and across our Infrastructure and Cloud Service Operations function. Operating in Ambiguity - Able to work effectively with high levels of ambiguity and incomplete information. - Applying broad, structured and creative thinking to solve complex delivery and governance problems. - Acting as a thought leader on service management practice, not just an administrator of process. - Demonstrating strong self-starting behaviour, identifying problems and improvement opportunities without direction. ## Key Duties & Responsibilities - Own the Service Governance & Improvement framework, acting as a thought leader and technical authority on service management practice: defining and maturing policies, standards, process controls and continuous improvement activity. Own Service Transition and Problem Management. - Own data analytics and reporting, using insight to identify systemic gaps and prioritise improvement effort. - Maintain oversight of the Logistics function, ensuring equipment provisioning and distribution run reliably in line with agreed service levels. - Define, track and report service governance and delivery KPIs/KRs to senior stakeholders, ensure compliance with agreed SLAs, KPIs and governance processes, and support the organisation’s Gartner IT Score improvement plan and ESM transformation. - Coach, develop and manage the performance of direct reports, and act as an escalation and decision point for project delivery, governance and logistics issues. - Partner closely with peer Service Operations managers and senior authorities across the business. - Take accountability for high-impact, business-critical delivery even where elements sit outside core service management expertise. - Undertake other duties as reasonably required in support of Service Operations objectives. Essential Skills/Abilities - Have strong working knowledge of ITSM/ITIL governance practices, policy and standards, with experience embedding continuous improvement frameworks. - Have a working understanding of equipment/asset provisioning and distribution, sufficient to provide oversight of a logistics function. - Have an understanding of control frameworks such as COBIT 2019, and experience supporting audit and risk review activity. - Be able to define and interpret governance and delivery KPIs/KRs and translate them into clear insight for senior stakeholders. - Have experience managing, coaching and developing a team, including direct line management of a manager. - Be able to work effectively with peer managers and cross-functional teams to ensure joined-up practice. - Be a confident communicator, able to engage technical teams, business stakeholders and senior leadership with equal credibility. - Exposure to ISO27001 or SOC2 audits. - Experience of utilising Jira, preferably JSM. - Using AI in day to day work - Clear and confident communicator in English, able to collaborate effectively across time zones and cultures ## About Keyloop ## Company Overview - **One-liner**: Keyloop is the world’s largest automotive technology company, providing platforms and tools that connect car retailers and manufacturers across more than 90 countries to power the full retail journey. - **Entity Type**: Private (acquired by Francisco Partners in 2021) - **Headquarters**: Reading, United Kingdom - **Founded**: Originated over 40 years ago (as Kerridge); rebranded as Keyloop in 2021 - **Founders**: Original founders not publicly disclosed; the company traces its roots to Kerridge in Hungerford, UK ## Core Business - **Primary industries**: Automotive retail technology, dealer management software, omnichannel retailing, and customer experience solutions - **Target customers**: B2B – automotive retailers (dealerships) and OEMs (car manufacturers) - **Mission or purpose statement**: To use technology to make car buying and servicing simpler, smoother, and better for everyone, putting exceptional experiences first (“Experience-First”). ## Products & Services Keyloop offers a suite of SaaS and integrated solutions for the automotive retail ecosystem. Major offerings include: - **Keyloop DMS (Dealer Management System)** – Core platform for dealership operations (sales, service, parts, finance). - **enquiryMAX** – Sales engagement and lead management platform for dealers. - **RAPID RTC** – Real-time customer communication and service marketing tool. - **MotorDocs** – Digital document management and e-signature solution for vehicle transactions. - **FISC** – Integrated financial services and compliance platform. - **SilverBullet** – Vehicle marketing and merchandising solution to accelerate online sales. - **SERTI** – Warranty and service contract administration platform. - **Automotive Transformation Group (ATG)** – Omnichannel retailing and digital customer journey solutions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (private company) - **Key Metric**: Annual Revenue of GBP 113 million (per LinkedIn, 2025 data) - **Notable Investors/Partners**: Owned by Francisco Partners (a leading tech investment firm); partners with 80+ OEMs and 20,000+ retailers - **Growth Signals**: - Acquired seven companies since 2021 (enquiryMAX, RAPID RTC, MotorDocs, FISC, SilverBullet, SERTI, ATG) - Headcount approximately 1,862 (+4.7% YoY, +108 people) - Global presence: offices across 32 countries including UK, India, Canada, Czechia, Spain - 100,000+ LinkedIn followers (monthly +0.5%, yearly +8.9%) ## Competitive Advantages - **Scale and legacy**: Nearly 50 years of automotive domain expertise; trusted by 20,000+ retailers and 80 OEMs in 90+ countries – the largest global automotive technology company. - **Experience-First platform**: A unified approach that connects the entire customer journey, from online browsing to service bay, differentiating from fragmented point solutions. - **Deep OEM integrations**: Longstanding relationships with manufacturers and a partner ecosystem that makes switching costly for clients. - **Tailored acquisitions**: Strategically adding best-in-class solutions (e.g., ATG for omnichannel, RAPID RTC for communications) to create a comprehensive integrated suite. ## Strategic Focus - **Building the world’s first truly connected auto retail ecosystem** – integrating data, retailers, OEMs, and partners. - **Artificial Intelligence and innovation**: Hiring for AI Solutions Engineer (Salesforce Agentforce) and pushing AI/ML capabilities (CTO Amit Monovich brings cloud/AI expertise from Salesforce). - **Continued acquisition and partner growth**: Actively seeking more partners that share the “Experience-First” vision. - **Sustainability**: “Power to Change” initiative focusing on environmental impact, community volunteering, and employee well-being. ## Why Work Here - **Culture**: “Experience-First” mindset – the same customer-centric philosophy is applied internally, attracting top talent and fostering an environment where meaningful contributions are recognised. - **Flexibility**: Truly flexible and hybrid work opportunities; focus on outcomes rather than days in the office. Offices worldwide for collaboration, but remote work is supported and trusted. - **Growth and development**: Well-established frameworks for career development; employees are empowered to take charge of their own success and learning. - **Diverse teams**: Distributed across 32 countries with a global mindset; roles in engineering, product, customer enablement, sales, marketing, IT, finance, and more. - **Perks**: Emphasis on work-life balance, meaningful work in a rapidly digitising industry, and a chance to shape the future of automotive retail. ## Sources 1. [keyloop.com/careers](https://keyloop.com/careers) 2. [keyloop.com/about-us](https://keyloop.com/about-us) 3. [jobs.lever.co/keyloop](https://jobs.lever.co/keyloop) 4. [linkedin.com/company/keyloop](https://linkedin.com/company/keyloop) 5. 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