---
title: 'Manager, Service Operations Systems at Zoox'
canonical: 'https://feeny.ai/job/manager-service-operations-systems-zoox-foster-city-nsa48ksdtw2b'
type: 'job'
last_seen: '2026-09-08'
---

# Manager, Service Operations Systems at Zoox

- **Company:** Zoox
- **Location:** Foster City, CA
- **Compensation:** $228k–$273k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-21
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.lever.co/zoox/03263034-e792-4ac1-8f79-b8b3068ccc2c

## Job description

Zoox is seeking a Manager, Service Operations Systems to lead the strategy, optimization, and scaling of the enterprise systems supporting our Fleet Service Operations organization. This role will own the technology landscape across Asset Management, Maintenance, Field Service, Workforce Management, and Service Operations, ensuring our systems and processes are scalable, integrated, and capable of supporting rapid fleet growth. The ideal candidate combines deep service operations and enterprise systems expertise with strong hands-on leadership and execution, partnering closely with Operations and IT leadership to translate business needs into scalable solutions and deliver measurable improvements in fleet uptime, service efficiency, and operational performance.

In this role, you will:

- Own and drive the roadmap for the Operations enterprise systems portfolio, including SAP EAM/PM, SAP FSM, Beeline, UKG, LMS, NICE WFM, and related platforms and integrations.
- Design and implement scalable, end-to-end business processes across Asset Management, Maintenance, Field Service, Workforce Management, and Operations.
- Lead the evolution of SAP EAM/PM capabilities, including asset lifecycle management, preventive maintenance, work orders, maintenance planning, and operational execution.
- Drive the optimization and adoption of SAP FSM to support field operations, technician workflows, scheduling, and service execution.
- Partner closely with Operations, Fleet, Manufacturing, Supply Chain, HR, Finance, Engineering, and IT teams to align enterprise systems with operational strategy and business outcomes.
- Establish integrated processes across assets, maintenance, workforce, scheduling, field execution, and operational reporting.
- Lead cross-functional initiatives to improve operational efficiency, system adoption, standardization, and scalability in support of Zoox’s rapid growth.
- Anticipate and mitigate scalability challenges by architecting solutions that reduce manual processes, system workarounds, future rework, and technical debt.
- Drive stakeholder alignment, organizational readiness, and change management for new operational systems, processes, and capabilities.
- Provide hands-on leadership across program execution, prioritization, risk management, vendor management, budgeting, and executive reporting.

## Qualifications

- 15+ years of experience in fleet operations technology, enterprise applications, asset management, field service, workforce management, or enterprise transformation, with experience leading cross-functional initiatives.
- Proven track record of designing and implementing scalable, end-to-end business processes across Operations, Maintenance, Field Service, Asset Management, and Workforce Management.
- Expert-level experience with SAP EAM/PM and strong understanding of asset lifecycle, maintenance, work order, and field service processes.
- Experience with SAP FSM and enterprise workforce platforms such as UKG, NICE WFM, Beeline, or equivalent solutions..
- Strategic mindset with hands-on execution ability, capable of balancing long-term enterprise architecture and roadmap planning with immediate operational needs in a high-growth environment.

Bonus Qualifications

- Experience with SAP S/4HANA, including EAM/PM, MM, and related supply chain capabilities.
- Experience integrating SAP with Field Service, Workforce Management, HR, Learning, and third-party operational platforms.
- Background in change management or organizational design, with a track record of driving adoption for new systems and operational processes.
- Strong data orientation, including experience with operational KPIs, dashboards, system health metrics, and performance reporting.

## About Zoox

Zoox is developing the first ground-up, fully autonomous vehicle fleet and the supporting ecosystem required to bring this technology to market. Sitting at the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. We’re looking for top talent that shares our passion and wants to be part of a fast-moving and highly execution-oriented team.

Follow us on LinkedIn

Accommodations If you need an accommodation to participate in the application or interview process please reach out to accommodations@zoox.com or your assigned recruiter.

A Final Note: You do not need to match every listed expectation to apply for this position. Here at Zoox, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

## About Zoox

## Company Overview
- **One-liner**: Zoox is building a fully autonomous, all-electric, purpose-built robotaxi service to give the world a better way to ride.
- **Entity Type**: Private (independent subsidiary of Amazon, acquired in 2020)
- **Headquarters**: Foster City, California, USA (with offices in Las Vegas, San Francisco, Austin, Miami, Atlanta, Los Angeles)
- **Founded**: 2014
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: Autonomous ride‑hailing / Self‑driving electric vehicles
- **Target customers**: B2C – individual riders seeking safe, convenient, and sustainable urban transportation
- **Mission**: “Give the world a better way to ride” – providing safer, cleaner, autonomous ride‑hailing for everyone [zoox.com](https://zoox.com/about)

## Products & Services
- **Zoox Robotaxi**: A purpose‑built, fully autonomous electric vehicle designed from the ground up for ride‑hailing. Features bidirectional driving, four‑wheel steering, and no steering wheel or pedals. The service handles all charging, maintenance, and fleet management – riders simply get in and enjoy the ride [zoox.com](https://zoox.com).

## Market Standing
- **Valuation / Market Cap**: Not disclosed (Zoox is a private subsidiary of Amazon)
- **Key Metric**: Not publicly available (revenue and funding details are not reported as a stand‑alone entity)
- **Notable Investors / Partners**: Amazon (parent company)
- **Growth Signals**:
  - Received authorization from the Nevada DMV to operate robotaxis on public roads [zoox.com/about](https://zoox.com/about)
  - Expanded testing and operations to Las Vegas, Seattle, San Francisco, and other cities
  - Continues to scale its engineering and operations teams (multiple open roles on the careers page as of 2026)

## Competitive Advantages
- **Purpose‑built design**: Unlike retrofitted vehicles, Zoox’s robotaxi is designed from scratch for autonomous ride‑hailing (symmetrical, bidirectional, four‑wheel steering, no driver controls)
- **Amazon backing**: Deep financial resources, supply chain expertise, and cloud infrastructure (AWS) support rapid development and scaling
- **Full‑stack autonomy**: In‑house AI, computer vision, and sensing stack integrated directly into the vehicle design
- **Safety‑first approach**: Comprehensive testing, safety‑critical system design, and focus on public road validation

## Strategic Focus
- Achieving commercial launch of the Zoox ride‑hailing service in select U.S. cities
- Continuing to mature the autonomous driving system through real‑world testing and simulation
- Expanding the “Go‑to‑Market” strategy and building out operations teams (see CRM Lead, Go‑to‑Market Manager roles) [jobs.lever.co/zoox](https://jobs.lever.co/zoox)
- Scaling manufacturing and prototyping to prepare for fleet deployment

## Why Work Here
- **Culture**: Diverse, supportive community with inclusion‑focused strategy. Crew‑led groups for personal and professional development. Emphasis on trust, humility, and openness [zoox.com/careers](https://zoox.com/careers)
- **Work environment**: Hybrid? The careers page lists many roles as “On‑site” in Foster City, CA, with other office locations available. In‑office perks include a famous food program with daily changing local and sustainable dishes, plus a busy calendar of events and sports teams.
- **Benefits**: Comprehensive health plans (Cigna), mental health support, wellbeing program, flexible time off, generous family planning and caregiver support, and a commitment to work‑life balance.
- **Growth opportunities**: Work on cutting‑edge autonomous vehicle technology alongside some of the brightest minds in AI, engineering, computer vision, and more. Offers internships and re‑entry programs (via Path Forward) for career returners.
- **Recruitment process**: Uses AI tools to assist in reviewing applications but final decisions are human. No fees are charged at any stage – watch for recruitment scams [zoox.com/journal/landing-a-job-zoox](https://zoox.com/journal/landing-a-job-zoox)

## Sources
1. [Zoox official website](https://zoox.com)
2. [Zoox About page](https://zoox.com/about)
3. [Zoox Careers page](https://zoox.com/careers)
4. [Zoox job openings on Lever](https://jobs.lever.co/zoox)
5. [Zoox hiring and interview process](https://zoox.com/journal/landing-a-job-zoox)

## Other roles at Zoox

- [Sensing and Perception System Safety Engineer](https://feeny.ai/job/sensing-and-perception-system-safety-engineer-zoox-foster-city-9b41z224ntq6) — Foster City, CA
- [Lead Data Platform Engineer - Enterprise, Data & AI](https://feeny.ai/job/lead-data-platform-engineer-enterprise-data-ai-zoox-foster-city-61c1tdms6spr) — Foster City, CA
- [Software Engineer - Collision Avoidance System Metrics](https://feeny.ai/job/software-engineer-collision-avoidance-system-metrics-zoox-foster-city-9xfh2gw0nayv) — Foster City, CA
- [Contract Student Worker - Autonomy Safety Data Engineer](https://feeny.ai/job/contract-student-worker-autonomy-safety-data-engineer-zoox-foster-city-vb29ss0k5hgs) — Foster City, CA
- [Software Engineer, Operational Tools](https://feeny.ai/job/software-engineer-operational-tools-zoox-foster-city-mmfc9jxj9vgs) — Foster City, CA
- [Diagnostics Serviceability Engineer](https://feeny.ai/job/diagnostics-serviceability-engineer-zoox-foster-city-zpp032643x45) — Foster City, CA
- [Manager, Fleet Operations Training](https://feeny.ai/job/manager-fleet-operations-training-zoox-foster-city-8vfyx98j41fz) — Foster City, CA
- [Embedded Software Engineer - Drive Systems](https://feeny.ai/job/embedded-software-engineer-drive-systems-zoox-foster-city-whvhzqychegb) — Foster City, CA
- [Senior Staff / Principal Software Engineer - Freeway Autonomy](https://feeny.ai/job/senior-staff-principal-software-engineer-freeway-autonomy-zoox-foster-city-y93sb485dj53) — Foster City, CA
- [Senior Supplier Quality Engineer](https://feeny.ai/job/senior-supplier-quality-engineer-zoox-foster-city-d9gmdemvwa6b) — Foster City, CA