--- title: 'Manager, Site Reliability Engineer (Production Engineering) at Zscaler' canonical: 'https://feeny.ai/job/manager-site-reliability-engineer-production-engineering-zscaler-bengaluru-sf9cfrcf8az0' type: 'job' last_seen: '2026-10-30' --- # Manager, Site Reliability Engineer (Production Engineering) at Zscaler - **Company:** Zscaler - **Location:** Bengaluru, India - **Posted:** 2026-10-30 - **Last confirmed live:** 2026-10-30 - **Apply:** https://job-boards.greenhouse.io/zscaler/jobs/5271547007 ## Job description Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. ## Role We are looking for a Manager, Site Reliability Engineering to join our team. This is a Hybrid (Bangalore) role, reporting to the VP, Site Reliability Engineering in the Engineering department. In this role, you will lead a team of Production Engineers responsible for the reliability, scalability, and operational excellence of our global platform. You will provide the technical leadership and execution rigor to drive an automation-first and reliability-focused engineering culture. By maturing observability, operational readiness, and architectural standards, you will help reduce Mean Time to Mitigate (MTTM) and improve the resilience of a globally distributed, multi-cloud infrastructure protecting millions of users. ## What you’ll do (Role Expectations) - Lead and grow a team of Production Engineers responsible for the reliability, availability, and scalability of large-scale production services - Drive an automation-first culture by guiding the team to eliminate manual toil, improve workflows, and build resilient, self-healing tools and systems - Implement and mature observability practices, including monitoring, alerting, SLIs/SLOs, and error budgets to improve service health and operational decision-making - Lead high-severity incident response, strengthen response playbooks, and drive deep post-incident reviews that result in durable engineering improvements - Partner with Engineering and cross-functional teams to conduct operability reviews and influence architecture and service design for scale, resilience, and maintainability ## Who You Are (Success Profile) - Acts as an owner with an authentic passion for operational excellence and a strong bias for action, navigating seamlessly between high-level strategy and tactical execution. - Fosters a high-trust, collaborative environment that values transparent feedback, healthy debate, and shared team success above individual accolades. - Champions the customer experience by anchoring engineering decisions in solving critical, real-world problems for both internal stakeholders and external users. - Brings deep technical curiosity and an innovative mindset to solve complex architectural challenges, continuously seeking more resilient, automated, and scalable solutions. - Leads with unwavering integrity and high accountability, cultivating trust across organizations through transparent communication and consistent follow-through. ## What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 8+ years of experience managing reliability, scalability, and availability for large-scale production services - 4+ years of people management experience leading engineering, SRE, or Production Engineering teams - Strong technical background in production engineering, infrastructure, or site reliability, with proficiency in programming using Python, Go, or similar - Strong foundation in networking protocols, Linux systems, and distributed architecture - Experience leading high-stakes incident management in a 24/7 on-call environment and using structured operational practices to drive service maturity What Will Make You Stand Out (Preferred Qualifications) - Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency - Experience driving reliability programs involving capacity engineering, disaster recovery, chaos engineering, and resilience testing - Deep technical understanding of networking protocols, global routing, traffic tunneling, DNS at scale, and proxy architectures, with demonstrated success scaling high-performing engineering teams ## #LI-SK3 ## #LI-HYBRID At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits [here](https://www.zscaler.com/candidate-resource-hub). By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the [Know Your Rights: Workplace Discrimination is Illegal](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. ## About Zscaler ## Company Overview - **One-liner**: Zscaler provides a cloud-native zero trust security platform that securely connects users, devices, and applications to enterprise resources anywhere. - **Entity Type**: Public (Ticker: ZS on Nasdaq) - **Headquarters**: San Jose, California, USA - **Founded**: 2007 - **Founders**: Jay Chaudhry (CEO) and K. K. Chaudhry ## Core Business - **Primary industry**: Cybersecurity (Cloud Security, Zero Trust Network Access, Secure Service Edge) - **Target customers**: B2B, serving large enterprises (including 40% of the Forbes Global 2000), mid-market companies, and government organizations. - **Mission**: "To anticipate, secure, and simplify the experience of doing business, transforming today and tomorrow." The company aims to create a world where information exchange is always secure and seamless. ## Products & Services - **Zscaler Zero Trust Exchange**: The core cloud-native platform that replaces legacy VPNs and firewalls. It uses zero trust principles to securely connect users, devices, and workloads to applications based on identity and context, not network location. - **Zscaler Internet Access (ZIA)**: A cloud-delivered security service for internet and SaaS access, providing threat protection, web filtering, and data loss prevention. - **Zscaler Private Access (ZPA)**: A zero trust network access (ZTNA) service that provides secure remote access to internal applications without exposing the network. - **Zscaler Digital Experience (ZDX)**: Monitors and improves digital experience for remote users and applications. - **AI Security (Zscaler AI Protect)**: A unified solution to secure the use of AI applications and traffic, providing visibility, access control, and data protection. - **Data Security**: Comprehensive data loss prevention (DLP) across all channels (web, SaaS, email, cloud workloads). - **Agentic SecOps**: A platform that draws on insights from the world’s largest inline security cloud to assess risk, detect, and contain breaches. ## Market Standing - **Valuation/Market Cap**: As a public company, market capitalization fluctuates. (Check current value via financial sources like Yahoo Finance or Google Finance). - **Key Metric**: Annual Revenue is publicly reported in SEC filings (10-K/10-Q). The company reports over 500 billion daily transactions secured and serves over 9,400 customers. - **Notable Investors/Partners**: Publicly traded, major institutional investors hold shares. Key partners include major systems integrators, cloud providers (AWS, Azure, GCP), and technology partners. - **Growth Signals**: Zscaler is recognized as a Leader in the Gartner Magic Quadrant for Security Service Edge (SSE). It has a Net Promoter Score (NPS) of >75 (avg. SaaS company is 30), indicating extremely high customer satisfaction. The company is expanding its platform into AI security and OT/IoT security. ## Competitive Advantages - **Cloud-Native Architecture**: Built from the ground up as a multi-tenant cloud platform, not a ported legacy appliance. This provides massive scale (500B+ daily transactions) and inherent agility. - **Largest Security Cloud**: Operates the world’s largest inline security cloud, providing unique data and threat intelligence that improves detection and protection for all customers. - **Zero Trust Leadership**: Widely considered the pioneer and market leader in zero trust network access and SSE, with a strong brand and proven track record with the largest enterprises (40% of Global 2000). - **High Customer Loyalty**: An NPS of 75+ is extraordinarily high for an enterprise technology company, indicating strong product-market fit and customer success. ## Strategic Focus - **Platform Expansion**: Deepening the platform to cover new areas like AI security, OT/IoT security, and digital experience monitoring. - **Innovation in AI**: Building AI-native security capabilities to help customers safely adopt AI and to power its own SecOps and threat detection. - **Go-to-Market**: Continuing to land large enterprise deals and expand within existing customers. - **Infrastructure Modernization**: Helping customers transition from legacy network security (VPNs, firewalls) to a modern, cloud-first, zero trust architecture. ## Why Work Here - **Mission-Driven Work**: Employees are focused on solving critical cybersecurity challenges for the world's largest organizations, with a mission to "secure the exchange of information." - **Culture & Recognition**: Recognized as a "Best Place to Work" and on Fortune's "Best Workplaces in Technology." The culture is described as high-performing, customer-obsessed, collaborative, and accountable. - **Hybrid Work Model**: Zscaler is "hybrid by design." Offices in San Jose (HQ), Bangalore, London, Amsterdam, and others play a key role in bringing teams together for collaboration and innovation, while remote roles are also available. - **Career Development**: Strong investment in learning and development programs. The company has been recognized as a "UK's Best Workplace for Development." - **Global Impact**: Work at a company that secures 40% of the Forbes Global 2000, giving employees exposure to complex, large-scale challenges. - **Award-Winning Team**: Consistently wins awards for technology, culture, and innovation, including being named a Fortune Future 50 company. ## Sources 1. [Zscaler About Page](https://www.zscaler.com/company/about-zscaler) 2. [Zscaler Official Website](https://www.zscaler.com/) 3. [Zscaler Careers Page](https://www.zscaler.com/careers) 4. [Zscaler LinkedIn](https://www.linkedin.com/company/zscaler) 5. 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