--- title: 'Manager, Site Reliability Engineering at Lightspeed Commerce, Inc.' canonical: 'https://feeny.ai/job/manager-site-reliability-engineering-lightspeed-commerce-inc-toronto-3j8rqq7zt1fh' type: 'job' last_seen: '2026-09-16' --- # Manager, Site Reliability Engineering at Lightspeed Commerce, Inc. - **Company:** [Lightspeed Commerce, Inc.](https://feeny.ai/companies/lightspeed-commerce-inc) - **Location:** Toronto, Canada - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-09-15 - **Last confirmed live:** 2026-09-16 - **Apply:** https://jobs.ashbyhq.com/lightspeedhq/9b1c9899-2ebc-46e3-b44e-75babdcfdd3a ## Job description Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well
 you might just be in the right place! We’re looking for a Manager, Site Reliability Engineering to lead 2 teams of 4-6 platform engineers with a wide scope spanning across Site Reliability and Developer Experience. The platform covers the full cycle of software delivery, from CI/CD pipelines to high-availability, scalable production environments. This role is pivotal in ensuring the reliability, scalability, and optimal performance of our global cloud-based POS SaaS platform, which is critical to our customers' success. This position is also responsible for driving innovative engineering solutions to improve the developer experience and for managing cross-department stakeholders. Please note this role is based in Canada. What you’ll be doing: People Leadership - Coach, mentor, guide, and motivate a senior team of cross-functional cloud platform engineers - Drive all cyclical people management activities, including performance management, goal setting, and individual development plans - Foster a positive work environment that encourages teamwork, creativity, innovation and high performance Strategic Planning and Roadmap Development - Develop and execute a strategic vision for the SRE team, aligning them with the company's objectives and goals. - Understand business units roadmaps and interaction across the business. - Help define team’s vision, rationalize and prioritize projects with the emphasis on improving developer experience, production stability and scalability. - Build and project manage the team’s roadmap, establish the processes to execute on it, and keep the team on track. Infrastructure and Automation - Lead the design and implementation of scalable, reliable, and efficient infrastructure solutions for our global cloud-based POS SaaS platform, leveraging modern cloud technologies and principles. - Drive automation efforts to streamline deployment, monitoring, and operational processes, enhancing the efficiency of our systems. Collaboration and Communication - Work closely with engineering, product, and SRE teams from other departments to facilitate effective collaboration and alignment on platform goals and initiatives - Drive cross-org projects effectively - Communicate effectively with stakeholders to provide updates, gather requirements, and address concerns, ensuring transparency and fostering trust. Please note that you may be required to take part in our On-Call rotation roster. What you need to bring: - Proven experience working autonomously on projects across multiple streams of work. - A track record of successful project delivery through high-performing teams. - Extensive hands-on experience with cloud infrastructure providers such as AWS and GCP. - Proven expertise in orchestrating and managing infrastructure through code, streamlining operations and promoting automation. - Experience across engineering and leadership roles. - Ability to lead large teams across complex projects, and shape the strategic and technical direction of the platform engineering team. - Ability to provide strategic direction and set long-term team objectives. - Proven experience implementing improvements to processes that span across the boundaries of your own teams. - Led medium to large-sized teams of platform engineers. We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try! Be a changemaker You’ll enjoy: - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities Plus benefits designed to keep you happy, healthy and fulfilled. - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families Fuel your growth. Find your people. At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role. At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $150,000 TO $185,000CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. Please note that this compensation information is solely for candidates hired to perform work within Ontario (update to BC if posted in Vancouver) and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our [career page here](https://www.lightspeedhq.com/careers/). Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in MontrĂ©al, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our [Applicant Privacy Statement](https://www.lightspeedhq.com/legal/applicant-privacy-statement/). ## About Lightspeed Commerce, Inc. ## Company Overview - **One-liner**: Lightspeed Commerce provides a unified cloud-based point-of-sale (POS) and payments platform that helps retail, hospitality, and golf businesses manage operations, accept payments, and grow across in-store and online channels. - **Entity Type**: Public (NYSE: LSPD, TSX: LSPD) - **Headquarters**: Montreal, Quebec, Canada - **Founded**: 2005 - **Founders**: Dax Dasilva ## Core Business - **Primary Industries**: Retail Technology, Hospitality Technology, Payments, Software Development - **Target Customers**: B2B – small and medium-sized businesses (SMBs) in retail, restaurant, and golf sectors, from single-location independents to multi-location chains. - **Mission / Purpose**: To empower in-person businesses that define local neighborhoods and thriving cities, helping them simplify operations, scale efficiently, and deliver exceptional customer experiences. ## Products & Services - **Lightspeed Retail**: A POS system for retail stores with inventory management, omnichannel selling (in-store, online, social), customer management, and real-time analytics. - **Lightspeed Restaurant**: POS and management platform for full-service and quick-service restaurants, including table management, menu customization, and online ordering. - **Lightspeed Golf**: Specialized POS and booking system for golf courses, pro shops, and tee-time management. - **Lightspeed Payments**: Integrated payment processing that works across all Lightspeed POS systems, enabling fast settlement and simplified reconciliation. - **Lightspeed Insights (AI)**: AI-powered analytics that provide actionable business insights, inventory forecasting, and sales reporting. - **Lightspeed eCommerce**: Online store builder that syncs inventory and orders with in-store operations. - **Lightspeed Wholesale**: Platform for buying wholesale from top brands and syncing orders directly to the POS. - **Integrations & Marketplace**: Extensive library of third-party integrations (accounting, marketing, loyalty, etc.) and a funding program for eligible merchants. ## Market Standing - **Valuation / Market Cap**: Approximately USD 11.3 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) - **Key Metric**: Annual Revenue of USD 1.08 billion (fiscal 2025); processed $91.3 billion in Gross Transaction Value (GTV) in fiscal 2025 [lightspeedhq.com](https://www.lightspeedhq.com/about/) - **Notable Investors / Partners**: Series A led by Accel; Series B led by Inovia Capital; Series C led by Investissement QuĂ©bec and La Caisse; Series D led by La Caisse; post-IPO equity round of $716M in 2021. Strategic acquisitions include Upserve, Kounta, ShopKeep, and Ecwid. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) - **Growth Signals**: ~144,000 merchant locations worldwide (fiscal 2025); headcount of ~2,676 employees (+12.9% YoY); expanded into 34 countries; active job postings up 42.8% quarter-over-quarter. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) ## Competitive Advantages - **Unified Platform**: Seamlessly connects POS, payments, eCommerce, inventory, and analytics in one system, reducing complexity for merchants. - **Industry Specialization**: Dedicated solutions for retail, restaurant, and golf verticals with deep workflows and integrations tailored to each. - **Global Scale & Local Support**: Operations in 34 countries with 24/7 customer support, serving merchants in over 100 countries. - **Strong Ecosystem**: Large app marketplace, wholesale network, and funding program create stickiness and reduce churn. - **20 Years of Domain Expertise**: Established brand trust and deep understanding of merchant pain points. [lightspeedhq.com](https://www.lightspeedhq.com/about/) ## Strategic Focus - **Payments Growth**: Expanding Lightspeed Payments to increase revenue per merchant and capture transaction volume. - **AI & Data Insights**: Investing in AI-powered tools (Lightspeed Insights) to help merchants make data-driven decisions and optimize inventory. - **Multi-Channel Commerce**: Deepening integration between online and in-store selling, including social commerce partnerships (e.g., Meta). - **Global Expansion**: Continuing to enter new geographic markets and verticals (e.g., CBD, bike, sports) while scaling existing ones. - **Acquisitions & Integration**: Absorbing acquired companies (Upserve, Ecwid) into a single cohesive platform. ## Why Work Here - **Flexible Work Policy**: Hybrid model with “flexible paid time off” and the option to work remotely up to two months per year. [lightspeedhq.com](https://www.lightspeedhq.com/careers/) - **Equity & Benefits**: Stock options (equity in a public company), pension plan contributions, health and wellness credit, computer purchase program, and volunteer time off. [lightspeedhq.com](https://www.lightspeedhq.com/careers/) - **Culture & Values**: Employee-led networks, office culture clubs, and special interest groups; strong emphasis on diversity, equity, and inclusion; collaborative environment that values “real people” beyond resumes. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/) - **Growth Opportunities**: Continuous learning, global career development, and exposure to cutting-edge tech across retail, payments, and AI. - **Interview Process**: Structured, transparent hiring with a work sample test and a focus on two-way conversation. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/) - **Engineering Culture**: Team of 639 technical staff (18% of workforce); environment described as “infused with culture, just as much as code.” [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) [lightspeedhq.com](https://www.lightspeedhq.com/careers/) ## Sources 1. [lightspeedhq.com](https://www.lightspeedhq.com/about/) – About Lightspeed: GTV, locations, history, values 2. [lightspeedhq.com](https://www.lightspeedhq.com/careers/) – Careers page: benefits, remote policy, culture 3. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/) – Hiring FAQ: interview process, DEI, work style 4. [lightspeedhq.com](https://www.lightspeedhq.com/) – Product overview: POS, payments, AI, eCommerce 5. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) – Company info: revenue, market cap, headcount, funding, acquisitions, employee growth ## Other roles at Lightspeed Commerce, Inc. - [Analyst, Data Operations & Analytics (all genders)](https://feeny.ai/job/analyst-data-operations-analytics-all-genders-lightspeed-commerce-inc-berlin-j3dbgsm67ngf) — Berlin, Germany - [Analyst, Data Operations & Analytics](https://feeny.ai/job/analyst-data-operations-analytics-lightspeed-commerce-inc-paris-p2h7cd0zp7es) — Paris, France - [Senior Analyst, Data Operations and Analytics](https://feeny.ai/job/senior-analyst-data-operations-and-analytics-lightspeed-commerce-inc-paris-w7247g1jpb59) — Paris, France - [Senior Analyst, Data Operations and Analytics (all genders)](https://feeny.ai/job/senior-analyst-data-operations-and-analytics-all-genders-lightspeed-commerce-6dsgcyqt3evc) — Berlin, Germany - [Analyst, Business Transformation](https://feeny.ai/job/analyst-business-transformation-lightspeed-commerce-inc-toronto-72h56batq9sy) — Toronto, Canada - [Analyste, Transformation des activitĂ©s](https://feeny.ai/job/analyste-transformation-des-activites-lightspeed-commerce-inc-montreal-pbmq9cxem9eb) — MontrĂ©al, Canada - [Analyst, Business Transformation](https://feeny.ai/job/analyst-business-transformation-lightspeed-commerce-inc-montreal-t3b33b7rxf6f) — MontrĂ©al, Canada - [Gestionnaire, IngĂ©nierie de la fiabilitĂ© des sites (SRE)](https://feeny.ai/job/gestionnaire-ingenierie-de-la-fiabilite-des-sites-sre-lightspeed-commerce-inc-jtvpzr1mdc4b) — MontrĂ©al, Canada - [Manager, Site Reliability Engineering](https://feeny.ai/job/manager-site-reliability-engineering-lightspeed-commerce-inc-montreal-b5g6dz1g1d3a) — MontrĂ©al, Canada - [Field Account Executive - Hospitality (Berlin m/w/d)](https://feeny.ai/job/field-account-executive-hospitality-berlin-m-w-d-lightspeed-commerce-inc-berlin-0r4wh86dk8jr) — Berlin, Germany