--- title: 'Manager, Site Reliability Engineering – Paylo Platform at PDI Technologies' canonical: 'https://feeny.ai/job/manager-site-reliability-engineering-paylo-platform-pdi-technologies-united-ctbt6dt4am8f' type: 'job' last_seen: '2026-11-10' --- # Manager, Site Reliability Engineering – Paylo Platform at PDI Technologies - **Company:** PDI Technologies - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-11-09 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.lever.co/pditechnologies/30ed4b10-7e01-47c6-8ae6-9b0eeb144efb ## Job description At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. PDI Technologies is looking for a Manager, Site Reliability Engineering to lead the SRE organization supporting Paylo, PDI’s payments, loyalty, and fuel-pricing product suite. This role owns the reliability, infrastructure, and operational strategy for a portfolio of high-traffic, customer- and partner-facing platforms that power payment transactions, fuel pricing, loyalty and rewards, and offer/coupon redemption for convenience retail and fuel customers around the world. This is a hands-on, leadership-first role. You will manage a team of three SRE Managers/Leads who together lead approximately 20 engineers, while staying technically engaged yourself — reviewing architecture, unblocking hard infrastructure problems, and setting the technical bar across the organization. You will bring strong, current, hands-on expertise across AWS, Azure, Kubernetes, Helm, Argo CD, Terraform/OpenTofu, Jenkins, and Datadog, and you will be a strong, visible people leader who can coach managers and represent SRE to senior engineering and business stakeholders. ## Key Responsibilities - Directly manage and develop 3 SRE Managers/Leads and own the overall health, growth, and performance of an ~20-person SRE organization supporting the Paylo product suite. - Set the vision, priorities, and operating cadence for the SRE function; translate business and product priorities into a reliability roadmap your managers can execute against. - Build a strong bench by hiring, coaching, and developing managers and senior engineers while creating clear career paths and succession plans. - Foster a blameless, learning-oriented culture around incidents, on-call, and operational excellence. - Partner closely with engineering directors, product managers, and business stakeholders across the Paylo organization to align reliability investments with business risk and customer impact. - Stay technically engaged day to day by participating in architecture and design reviews, troubleshooting complex production issues, and directly contributing to infrastructure-as-code, Kubernetes manifests/Helm charts, and CI/CD pipelines when needed. - Set and enforce engineering standards for multi-cloud infrastructure across AWS and Azure and for container orchestration on Kubernetes at scale. - Own adoption and standards for GitOps-based continuous delivery using Argo CD/Argo Workflows, including deployment strategy, rollout policy, and multi-cluster promotion. - Own the Infrastructure-as-Code strategy across teams (Terraform, OpenTofu), including module standards, state management, drift detection, and remediation. - Own CI/CD pipeline architecture and standards built on Jenkins, driving build/deploy automation, pipeline reliability, and progressive delivery practices such as blue-green/canary deployments and automated rollback. - Evaluate and guide adoption of new infrastructure tooling and patterns as the platform evolves across AWS and Azure. - Own the observability strategy across all supported products, with deep, hands-on expertise in Datadog (APM, infrastructure monitoring, log management, dashboards, and alerting) as the standard platform for metrics, tracing, and alerting. - Define and drive adoption of SLIs/SLOs, error budgets, and reliability KPIs across the organization, holding managers and teams accountable to them. - Own the incident management program end to end, including on-call structure, escalation paths, severity definitions, postmortems, and follow-through on remediation actions. - Drive root-cause analysis and long-term reliability investments that reduce Sev1/Sev2 frequency and recurrence. - Ensure appropriate resilience, disaster recovery, and capacity planning practices are in place given the sensitivity of payment- and transaction-related systems. - Partner with Security and Compliance to maintain awareness of PCI DSS and related compliance requirements and ensure the SRE organization supports audit and compliance readiness. - Track and report cost, capacity, and operational KPIs to senior leadership. Required Qualifications - 8+ years of experience in Site Reliability Engineering, DevOps, or Infrastructure/Platform Engineering, including 4+ years in a people-leadership role. - Proven experience managing managers — you have directly led team leads/managers, not just individual contributors, and are comfortable operating at the scale of ~20 total reports. - Strong, hands-on expertise across AWS and Azure — you can architect, troubleshoot, and operate multi-cloud infrastructure yourself, not just direct others to do so. - Strong, hands-on expertise with Kubernetes and Helm — cluster operations, troubleshooting at scale, and chart design/maintenance. - Strong, hands-on expertise with Argo CD/Argo Workflows for GitOps-based continuous delivery. - Strong, hands-on expertise with Infrastructure as Code (Terraform, OpenTofu), including module design and state management. - Strong, hands-on expertise with Jenkins for CI/CD pipeline design, administration, and automation. - Strong, hands-on expertise with Datadog (or equivalent enterprise observability platform), including designing monitoring/alerting strategy, dashboards, and APM/tracing at scale. - Demonstrated track record of driving incident management, on-call, and postmortem programs for high-traffic, customer-facing systems. - Excellent communication and stakeholder-management skills; able to represent SRE to engineering leadership and business partners with equal credibility. - A strong, visible leadership style — someone who sets clear direction, holds teams accountable, and builds trust across the organization. - Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role. ## Preferred Qualifications - Experience supporting payments, fuel/retail, or loyalty platforms, or other systems with PCI DSS or similar compliance obligations. - Relevant certifications such as CKA/CKAD, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or HashiCorp Terraform Associate. - Experience with messaging systems (Kafka/SQS/SNS), PagerDuty (or similar), and multi-region/multi-AZ resilience patterns. - Prior experience consolidating or standardizing SRE and DevOps practices across multiple product lines or recently-integrated/acquired teams. - Experience partnering with product and business stakeholders to translate reliability investments into business outcomes. What Success Looks Like - A stable, well-led SRE organization with clear ownership, career paths, and low regrettable attrition among your managers and their teams. - Consistent, Datadog-driven observability and SLOs in place across the organization, with measurable reduction in Sev1/Sev2 incidents and mean time to detect/resolve. - Modern, standardized infrastructure practices — GitOps delivery via Argo, IaC via Terraform/OpenTofu, and reliable CI/CD via Jenkins — adopted consistently across teams and clouds. - A mature, blameless incident-management culture with strong postmortem follow-through. - Strong cross-functional trust with engineering, product, and security/compliance stakeholders. PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all. ## About PDI Technologies ## Company Overview - **One-liner**: PDI Technologies provides enterprise software and payments solutions that power the convenience retail and petroleum wholesale ecosystem globally. - **Entity Type**: Private (acquired by Luminate Capital in 2015, with strategic investment from TA Associates) - **Headquarters**: Alpharetta, Georgia, United States - **Founded**: 1983 - **Founders**: Greg Gilkerson ## Core Business - Primary industry/industries: Convenience retail & petroleum wholesale software, payments, data analytics, and cybersecurity. - Target customers: B2B – fuel wholesalers, convenience store chains, and petroleum retailers of all sizes (SMB to enterprise). - Mission or purpose statement: “Connecting Convenience” – helping businesses modernize operations, converge systems, and deliver exceptional customer experiences. ## Products & Services - **PDI Enterprise (ERP)**: Comprehensive enterprise resource planning for convenience retail and petroleum wholesale, covering accounting, inventory, supply chain, and back-office operations. - **PDI Logistics**: Fuel supply chain management and distribution optimization. - **PDI Loyalty & Marketing Cloud**: Customer loyalty programs, coalition marketing, and real-time promotions. - **PDI Payments**: Secure payment processing solutions for in-store and fuel transactions. - **PDI Security & Cybersecurity**: Managed security services and data protection for retail networks. - **PDI Analytics Cloud**: Data and insight solutions for business intelligence and consumer behavior analysis. - **PDIQ (AI Platform)**: Embedded AI into trusted workflows to accelerate decision-making and innovation. - **Fuel Pricing Software**: Dynamic pricing and competitor analysis for fuel retailers. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue of approximately $112 M (LinkedIn estimate) – or **Total Funding**: Not disclosed beyond early private equity rounds (Luminate Capital, TA Associates). - **Notable Investors/Partners**: Luminate Capital (acquirer in 2015), TA Associates (growth investment in 2017). - **Growth Signals**: - Headcount: 1,419 employees (+1.0% YoY) per LinkedIn; another source (Built In) reports 1,905 total employees – conflicting reports. - Operates in 7 countries (including Austria, Thailand, Slovakia, New Zealand, United Kingdom) with workforce across 26 countries. - Serves over 200,000 convenience and petroleum wholesale sites in more than 60 countries. - Released 2024 ESG Report, highlighting sustainability commitments. ## Competitive Advantages - **40+ years of domain expertise** in the convenience retail and petroleum wholesale vertical. - **End-to-end ecosystem**: ERP, logistics, loyalty, payments, analytics, and cybersecurity – all integrated. - **Large, sticky customer base** with high switching costs due to deep operational integration. - **AI-first innovation** through the PDIQ platform, embedding intelligence into existing workflows. - **Global reach** with localized support across North America, EMEA, and APAC. ## Strategic Focus - **AI & Automation**: Expanding PDIQ to embed AI across all product lines to improve productivity and decision-making. - **Sustainability**: Helping customers meet environmental goals while advancing own ESG metrics. - **Cloud & SaaS Migration**: Continuing to shift legacy on-premise solutions to modern cloud/SaaS platforms. - **Global Expansion**: Growing presence in Europe, Asia, and other regions outside the core U.S. market. ## Why Work Here - **Culture**: Values-driven environment emphasizing integrity, curiosity, adaptability, courage, collaboration, and accountability. - **Work Model**: Hybrid and fully remote options available; Alpharetta HQ serves as a central hub. - **Benefits**: Competitive salary, health coverage, retirement plans, paid time off, quarterly perks, and flexible work arrangements. - **Growth**: Continuous learning opportunities, professional certifications, leadership development, and internal mobility. - **Diversity & Inclusion**: Committed to building a diverse workforce and fostering an inclusive culture. - **Engineering Culture**: Tech roles span application development, backend systems, data management, cybersecurity, and cloud infrastructure; coding challenges may be part of interviews. ## Sources 1. [LinkedIn – PDI Technologies](https://linkedin.com/company/pdi-technologies) 2. [PDI Technologies – Our Story](https://pditechnologies.com/our-story/) 3. [PDI Technologies – Careers](https://pditechnologies.com/careers/) 4. 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