---
title: 'Manager, Software Technical Account Management at Axon'
canonical: 'https://feeny.ai/job/manager-software-technical-account-management-axon-chicago-illinois-3bvwgx950y6t'
type: 'job'
last_seen: '2026-09-15'
---

# Manager, Software Technical Account Management at Axon

- **Company:** Axon
- **Location:** Chicago Illinois, United States
- **Compensation:** $101k–$161k
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-15
- **Apply:** https://job-boards.greenhouse.io/axon/jobs/7992854003

## Job description

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

## Your Impact

You will lead a field team of Technical Account Managers and Mission Engineers — the people agencies trust to put Axon technology to work. Together they keep products healthy, help teams adopt new ways of working, and build the workflows and automations that improve how public safety gets done.

Your team is Axon’s presence inside agencies: onsite, regional, and traveling. You coach, mentor, and develop that team so it stays technically sharp, customer-confident, and curious about what AI and the platform can unlock next. The people you develop should be equally comfortable solving problems with technology and sitting down with command staff to explain what changed and why it matters.

You will know you are succeeding when agencies see working outcomes, your portfolio runs with consistent quality, and your people are stronger because of how you lead. Axon’s mission is to Protect Life. This team is one of the most direct ways we live that mission with the agencies we serve.

## What You’ll Do

Location: US Regionally based with Travel up to 40% Reports to: Senior Director, Customer Deployment & Technical Account Management Direct Reports:  Individual Contributors

Own portfolio outcomes

- Be accountable for deployment health, adoption, technical stabilization, time-to-value, escalation trends, and solutions that hold up in day-to-day agency operations.
- Show up as a steady senior partner for command staff, agency IT, and Axon leaders when a situation needs leadership at the table.
- Work alongside Sales, Product, Engineering, Support, PSO, and Customer Success. Bring the customer’s reality inside Axon, and keep your team focused on what they can move.
- Share structured field insight with Product and Engineering: where work is getting stuck, what is driving adoption, and where the platform can do more.

Stay close to the technology

- Keep enough fluency across SaaS, cloud, hardware, networking, integrations, and Axon’s platform — including Evidence, Records, Fusus, AI Era, and related agency systems — to coach well and help the team choose a sound path.
- Help people think through when to configure what already exists, when a new build is worth it, how to validate what users actually see, and how to design for CJIS, evidence integrity, privacy, and approved tooling.
- Treat AI as a practical tool the team uses to move faster — with a shared habit of checking the work before it reaches an agency.

Coach, mentor, and develop the team

- Coach people through complex account, technical, and adoption moments. Help them think out loud, choose a sound path, and own the outcome with the agency.
- Mentor Technical Account Managers and Mission Engineers as they deepen technical range and executive presence — going deep with agency IT and speaking clearly with command staff.
- Build individual development plans, give regular feedback, and create stretch opportunities so people can grow — including partnering across TAM and Mission Engineer work over time.
- Foster technical curiosity and thoughtful AI experimentation. Help the team learn in public, verify their work, and share what they figure out with peers.
- Set clear expectations for customer ownership, technical execution, and onsite presence (typically three to four days a week in agency environments), then coach to that standard.
- Stay close enough to the work to develop people well: 1:1s, ride-alongs, operational reviews, and quality conversations. Spot risk early, then guide your people to own the solution.
- Build playbooks, delivery rhythms, and reusable patterns so good work travels and newer teammates can learn from it. Documentation and handoff are part of how this team takes care of agencies and of each other.
- Take part in building the team when we add talent, bringing the same coaching lens to interviews and onboarding that you bring to everyday development.

## What You Bring

Required

- Typically 7+ years in customer-facing technical delivery (technical account management, solutions, implementation, systems integration, professional services, or comparable) with 3+ years leading individual contributors.
- A coaching and mentoring record you are proud of: people who grew, shipped more, or raised the standard because of how you developed them.
- Technical range across hardware, software, cloud, networking, and integrations. You are comfortable evaluating technical work, asking good questions, and talking with agency IT.
- Your own examples of solving problems with technology — something you built, automated, integrated, or designed that other people used.
- Confidence with command staff and senior stakeholders: you can simplify for an executive audience and go deep with a technical admin.
- Experience owning outcomes across a portfolio: multiple accounts, mixed engagement models, and a simple operating cadence (1:1s, reviews, dashboards, escalation paths) that keeps a field team connected.
- Comfort when priorities shift. You create clarity, keep the standard visible, and help the team keep moving.
- Ability to obtain and maintain CJIS compliance and to model thoughtful security judgment.

## Preferred

- Public safety, law enforcement, corrections, defense, or other mission-critical environments.
- Experience leading a mixed technical, customer-facing team — and helping people grow by partnering across specialties.
- Hands-on familiarity with AI, automation, analytics (SQL, Power BI), or workflow platforms, enough to coach experimentation and good verification habits.
- Familiarity with CAD, RMS, digital evidence, real-time operations / Fusus, or adjacent agency systems.

Who You'll Partner With

Technical Account Managers and Mission Engineers are both essential to how we support agencies. They bring complementary strengths — from deployment, adoption, and technical health to workflow design, automation, and AI-enabled problem solving — and they do their best work when they partner with each other and with you.

You will create the conditions for that partnership: shared standards, room to grow, and a culture where people learn from one another. Many of the strongest careers on this team are built by stretching across both kinds of work over time. Your job is to help people find that path while the agencies they support feel one coordinated team.

You'll Thrive Here If

You get energy from developing people. You like sitting with someone after a hard agency moment and helping them see what they will do differently next time. You are as interested in careers as you are in technology — and you are glad to walk into an agency alongside your team when it matters.

## ADDITIONAL INFORMATION

Leaders arrive from many paths. If you have coached a technical customer-facing team, solved real problems with technology, and care about developing people, we would like to hear from you.

## Benefits that Benefit You

- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.

Base Pay Range $100,500—$160,800 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our [Axon Privacy Web Form](https://privacyportal.onetrust.com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509). For more information, please see the Your California Privacy Rights section of our [Applicant and Candidate Privacy Notice.](https://www.axon.com/candidateprivacypolicy)

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.

## About Axon

## Company Overview
- **One-liner**: Axon provides an integrated ecosystem of hardware, software, and AI solutions for public safety, including body cameras, TASER devices, evidence management, and drone defense.
- **Entity Type**: Public (ticker: AXON on NASDAQ)
- **Headquarters**: Scottsdale, Arizona, USA
- **Founded**: 1993
- **Founders**: Not publicly available from search results (the company was founded by Rick Smith and his brother Tom Smith; this information is widely known but not cited in the provided search results)

## Core Business
- **Primary industry**: Law enforcement technology, public safety, security
- **Target customers**: B2G (municipal, state, federal law enforcement; corrections; fire/EMS; campus security), B2B (retail, healthcare, private security, personal safety)
- **Mission**: "Protect Life" – the company states it is "on a mission to cut gun-related deaths between police and public in half by 2033 through technology, training and trust" (the "Moonshot 50in10") [axon.com](https://www.axon.com/)

## Products & Services
- **TASER 10**: Next-generation less-lethal weapon with improved accuracy and range; part of a new era in less-lethal technology [axon.com](https://www.axon.com/)
- **Axon Body 4**: Body-worn camera for frontline officers, capturing high-definition video evidence [axon.com](https://www.axon.com/company)
- **Axon Fleet 3**: In-car video system for law enforcement vehicles [axon.com](https://www.axon.com/company)
- **Axon Evidence**: Cloud-based digital evidence management platform, storing over 109 petabytes of data [axon.com](https://www.axon.com/company)
- **Axon Records**: Integrated digital reporting software to reduce administrative burden on officers [axon.com](https://www.axon.com/company)
- **Axon Respond**: Real-time situational awareness platform connecting Axon devices to command centers [axon.com](https://www.axon.com/company)
- **Axon Dispatch**: Computer-aided dispatch (CAD) system for faster, more informed response [axon.com](https://www.axon.com/company)
- **Axon Air**: End-to-end drone solution for public safety, including drone-as-first-responder (DFR) capabilities [axon.com](https://www.axon.com/)
- **Dedrone**: Drone detection and mitigation system to protect against aerial threats [axon.com](https://www.axon.com/)
- **Axon VR Training**: Virtual reality training for use-of-force scenarios [axon.com](https://www.axon.com/company)
- **Axon AI**: Suite of AI-powered features including Axon Vision, Axon Assistant, Attribute Search, and auto-transcribe [axon.com](https://www.axon.com/)
- **Axon Academy**: Virtual learning platform for end-user product training [axon.com](https://www.axon.com/company)

## Market Standing
- **Valuation/Market Cap**: Not publicly available from search results (Axon is a publicly traded company; market cap fluctuates; recent data not included in provided sources)
- **Key Metric**: Annual Revenue – Not provided in search results; the company is publicly reporting but financials not listed here
- **Notable Investors/Partners**: Not explicitly listed in search results; the company partners with hundreds of law enforcement agencies, federal departments, and private organizations
- **Growth Signals**: 
  - 567 active job openings as of the search date, indicating strong hiring demand [greenhouse.io](http://job-boards.greenhouse.io/axon)
  - Global office footprint: 10 locations across the US, UK, Netherlands, Vietnam, Finland, Australia [axon.com](https://www.axon.com/careers/all)
  - Product expansions into AI, drone defense, and real-time operations
  - "Moonshot 50in10" initiative signals ambitious growth and societal impact goals

## Competitive Advantages
- **Integrated ecosystem**: Combines hardware (TASER, cameras), software (evidence, records, CAD), AI, drones, and training into a single platform – creating high switching costs for agencies.
- **Market dominance in less-lethal weapons**: TASER is the de facto standard for US law enforcement, with a track record of saving lives (99.75% of field uses result in no serious injury).
- **Data moat**: Over 109 petabytes of evidence hosted in Axon Evidence, with deep integrations into agency workflows.
- **Responsible Innovation Framework**: Proactive approach to ethics and transparency, building trust with customers and the public.
- **SaaS transition**: Moving agencies from one-time hardware sales to recurring software subscriptions, driving predictable revenue growth.

## Strategic Focus
- **AI Era Plan**: Deploying AI across the entire ecosystem to automate tasks (e.g., report writing, evidence transcription) and provide real-time insights.
- **Moonshot 50in10**: Reducing gun-related deaths between police and public by 50% by 2033 through technology, training, and trust.
- **Drone and counter-drone expansion**: Growing Axon Air and Dedrone to address aerial threats and enable drone-first response.
- **Real-time operations**: Strengthening Axon Respond and Dispatch to create a unified command center experience.
- **International growth**: Expanding offices in Europe, Asia, and Australia to serve a global public safety market.

## Why Work Here
- **Culture**: Described as a "global community where diverse talents unite" with values of "Boldly Go", "Be Obsessed", "Aim Far", "Win Right", and "Own It". Strong emphasis on creativity, customer focus, and mission-driven work [axon.com](https://www.axon.com/careers/culture).
- **Remote/hybrid policy**: Remote work is available; the company has a dedicated "Remote" office listed on the careers page, indicating a distributed workforce. Most roles also offer hybrid or onsite options in major hubs [axon.com](https://www.axon.com/careers/all).
- **Global offices**: Hubs in Scottsdale (HQ), Seattle, London, Amsterdam, Boston, Ho Chi Minh City, Tampere, Sydney, Melbourne, and remote.
- **Notable perks**: Working on life-saving technology, exposure to cutting-edge AI and hardware, training opportunities (Axon Academy), and a strong sense of purpose.
- **Engineering culture**: The job board lists many software roles (SRE, TPM, solutions architect, embedded services) and hardware roles (manufacturing, validation, supply chain), indicating a diverse technical environment [greenhouse.io](http://job-boards.greenhouse.io/axon).

## Sources
1. [axon.com](https://www.axon.com/) – Homepage, mission, product descriptions
2. [axon.com](https://www.axon.com/company) – Company overview, industries, product details
3. [axon.com](https://www.axon.com/careers/all) – Office locations and remote policy
4. [axon.com](https://www.axon.com/careers/culture) – Culture page, values
5. [greenhouse.io](http://job-boards.greenhouse.io/axon) – Active job listings, departments

## Other roles at Axon

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- [Regional Support Manager](https://feeny.ai/job/regional-support-manager-axon-netherlands-2h2b5w55rcdp) — Netherlands
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