--- title: 'Manager, Solutions Engineering at Scribe' canonical: 'https://feeny.ai/job/manager-solutions-engineering-scribe-san-francisco-jgzv0r7dtthm' type: 'job' last_seen: '2026-09-09' --- # Manager, Solutions Engineering at Scribe - **Company:** Scribe - **Location:** San Francisco, CA - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-08-26 - **Last confirmed live:** 2026-09-09 - **Apply:** https://jobs.ashbyhq.com/scribe/3a0dbce3-950d-4c4d-8a83-f58c8e9698c4 ## Job description Manager, Solutions Engineering Hiring Manager: Caila MacDonald ## About Scribe Scribe is where exceptional people come to do the best work of their careers. More than 94% of the Fortune 500 use Scribe to own their specialized intelligence: the unique way their teams work, decide, and get things done. Our Specialized Intelligence platform automatically captures how work happens and turns it into a living asset that helps people and AI agents do their best work. We're growing fast, since our founding in 2019, we've grown to 7 million users across 600,000 businesses. Based in San Francisco, we've been named a LinkedIn Top Startup, are valued at over $1 billion, and are backed by leading investors. Join us in our mission to transform how people do work. 📌 About the Role Scribe is hiring its first Manager, Solutions Engineering to build and lead the founding team behind our most strategic deals. Your team will be the technical experts who earn the trust of F1000 executives, running demos and proof of concepts that turn Scribe's capabilities into measurable customer outcomes. There is no playbook to inherit: you'll build it from scratch alongside your team, in close partnership with Sales, Customer Success, and Product. 🛠️ What You'll Do - Establish the Solutions Engineering function at Scribe, defining the processes, scope, and playbooks that let the team scale beyond its founding members - Hire, mentor, and lead a founding team of Solutions Engineers, with direct accountability for coaching, performance, and career growth - Bring technical credibility to strategic new business and expansion opportunities, working alongside your team from discovery through close - Deliver proof of concepts that connect Scribe's capabilities to measurable business outcomes, helping customers quantify time saved, costs avoided, and operational gains - Act as the bridge between Go-to-Market and Product leadership, carrying customer feedback into the roadmap - Build reusable demo assets, proof-of-concept frameworks, and technical narratives so customer outcomes don't depend on tribal knowledge - Evolve the function as the product and customer base grow, using team performance data to decide what to change 🔍 What We're Looking For - Has 3 or more years of people management experience leading Solutions Engineers, Solutions Architects, Technical Account Managers, or comparable technical customer-facing teams - Has worked as a Solutions Engineer or in a comparable pre- or post-sales technical role at a high-growth SaaS company - Explains large language models and AI product concepts credibly to both technical and executive audiences - Has built a function rather than inherited one, and works well without an existing playbook - Has designed scalable programs, processes, and playbooks while still going hands-on in strategic customer engagements - Translates technical complexity into business value that an executive buyer acts on - Has partnered cross-functionally with Sales, Product, and Customer Success on shared outcomes 🚫 This role is not for you if - You want to inherit an established team, process, or playbook rather than build one - You'd rather stay focused on individual contributor work than hire, coach, and develop a team - You prefer highly structured environments where every customer engagement follows a predictable path 📍 Location SF or NYC SF: Hybrid. We work from the office 3 days per week. NYC: Fully remote. 💰 Compensation On-Target Earnings (OTE): $260,000-300,000. Salary varies by location. All full-time employees receive equity in Scribe. Final offers depend on experience and scope. 🎁 Benefits - Health, dental, and vision insurance for you and your dependents - Flexible paid time off and company holidays - 401(k) - Paid parental leave - Daily catered lunch (SF office) - Commuter benefits - Home office stipend At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. Scribe is proud to be an Equal Opportunity Employer. ## About Scribe ## Company Overview - **One-liner**: Scribe is an AI-powered platform that automatically captures, documents, and shares workflows, providing the missing context for teams and AI agents to operate efficiently. - **Entity Type**: Private (Series B) - **Headquarters**: San Francisco, California, USA (with employees across 3 continents) - **Founded**: 2020 - **Founders**: Jennifer Smith (CEO) and Aaron Podolny ## Core Business - Primary industry: Workflow documentation, AI-powered process intelligence, and enterprise knowledge management - Target customers: B2B, serving both SMBs and large enterprises (94% of the Fortune 500 are customers) - Mission: "To unleash and uplevel the world's know-how" — making it automatic for the "go-to person" on every team to share how they get things done ## Products & Services - **Scribe Platform**: An AI-powered tool that automatically captures step-by-step workflows as users work, transforming institutional knowledge into documentation, guides, and context that both human teams and AI agents can read. - **Scribe AI**: A suite of AI features that analyzes workflows to surface bottlenecks, redundancies, and time drains; provides data-backed recommendations for automation; and gives AI tools (like agents and copilots) the workflow context they need to perform 71% better. - **Workflow Intelligence**: A product that helps enterprises build their AI roadmap in days by identifying exactly where AI and automation will have the biggest impact and proving ROI. ## Market Standing - **Valuation**: $1.3 billion (as of early 2026, per Fortune reporting) - **Key Metric**: Total funding raised of $130M; YoY revenue growth of 300% - **Notable Investors/Partners**: Not explicitly named in search results, but the company is backed by prominent venture capital firms (early backers mentioned on the about page) - **Growth Signals**: - 6 million+ users and hundreds of thousands of organizations - 94% of the Fortune 500 are customers - 100+ employees across 3 continents - 35 hours saved per person per month for Pro Team & Enterprise customers - 98% of customers say they make fewer mistakes - 95% of leaders say Scribe enables them to do more with less - 12x faster documentation creation ## Competitive Advantages - **Network effects**: Every workflow captured enriches the platform's AI models, making recommendations smarter for all users - **Enterprise-grade security**: Meets SOC 2 Type II, HIPAA, CCPA, GDPR, FERPA, and other compliance standards, with automatic redaction of sensitive data - **AI-native architecture**: Purpose-built to provide context to both human teams and AI agents, solving the "context gap" that limits AI agent adoption in enterprises - **Zero-friction capture**: Documentation happens automatically as users work — no manual steps, no interrupting workflow - **High switching costs**: Becomes the "single source of truth" for all organizational processes, deeply embedded in daily operations ## Strategic Focus - **AI transformation**: Helping enterprises build their AI roadmap in days by measuring exactly where AI and automation will have the biggest impact - **Context for AI agents**: Positioned as the platform that gives AI tools the workflow context they've been missing — a critical enabler for enterprise AI agent adoption - **Scaling the best ways of working**: Ensuring best practices are followed consistently across teams and tools - **International expansion**: Already operating across 3 continents, with continued hiring globally ## Why Work Here - **Culture and values**: Strong emphasis on six core values that drive decisions daily: Accelerate Impact, Rapid Learning Machine, Raise the Bar, Clear is Kind, Make Our Users Heroes, One Team One Dream. These aren't "corporate buzzwords" — they are used regularly in meetings and decision-making. - **High agency, low ego**: Described as a place with no micromanagement, no ego — just "thoughtful, humble, incredibly driven teammates." - **Recruiting as a strategic advantage**: Talent is treated as foundational, not transactional. Hiring managers partner deeply with recruiting from day one. The bar is high but never lowered, even as headcount doubles. - **Rapid growth trajectory**: 300% YoY revenue growth and a $1.3B valuation mean employees are building at scale with significant resources and impact. - **Remote/hybrid policy**: Not explicitly stated, but the company has employees across 3 continents, suggesting a distributed or hybrid model. - **Mission-driven work**: Employees are united by a mission to "uplevel how people do work" and make every team member more effective. ## Sources 1. [scribe.com](https://scribe.com/) — Main product site with customer stats and value proposition 2. [scribe.com/about](https://scribe.com/about/) — Company mission, history, and values 3. [scribe.com/careers](https://scribe.com/careers) — Careers page with culture, values, and growth metrics 4. [scribe.com/library/what-its-like-to-recruit-at-scribe](https://scribe.com/library/what-its-like-to-recruit-at-scribe) — Internal recruiting blog post detailing culture and hiring philosophy 5. [fortune.com](https://fortune.com/2026/scribe-1.3-billion-valuation-ai-workflow/) — Fortune article: "Scribe hits $1.3B valuation as it moves to show where AI will actually pay off" ## Other roles at Scribe - [Senior Backend Engineer, Agents](https://feeny.ai/job/senior-backend-engineer-agents-scribe-remote-w1ag1y8314ep) - [Account Executive, Mid-Market Expansion](https://feeny.ai/job/account-executive-mid-market-expansion-scribe-remote-wttej9v8sf94) - [Sales Operations Manager, Enablement](https://feeny.ai/job/sales-operations-manager-enablement-scribe-remote-m9grn497w8d9) - [Manager, Large Enterprise Sales](https://feeny.ai/job/manager-large-enterprise-sales-scribe-remote-2h1t41mzqtbe) - [Manager, Emerging Enterprise Sales](https://feeny.ai/job/manager-emerging-enterprise-sales-scribe-remote-hck2h6hmwvhm) - [Account Executive, Strategic](https://feeny.ai/job/account-executive-strategic-scribe-remote-dkcynfew8pkw) - [Account Executive, Large Enterprise](https://feeny.ai/job/account-executive-large-enterprise-scribe-remote-7mmpx0vx3x8b) - [Director, Strategic Sales](https://feeny.ai/job/director-strategic-sales-scribe-san-francisco-dsz3zvjemsqz) — San Francisco, CA - [Product GTM Lead, Verticals](https://feeny.ai/job/product-gtm-lead-verticals-scribe-san-francisco-349ekkv8jpx8) — San Francisco, CA - [GTM Systems Manager](https://feeny.ai/job/gtm-systems-manager-scribe-remote-1mf3vmj6cxhf)