---
title: 'Manager, Strategic Accounts at Authenticx'
canonical: 'https://feeny.ai/job/manager-strategic-accounts-authenticx-indianapolis-dyg80wa7wqnd'
type: 'job'
last_seen: '2026-11-10'
---

# Manager, Strategic Accounts at Authenticx

- **Company:** Authenticx
- **Location:** Indianapolis, IN
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-10
- **Apply:** https://job-boards.greenhouse.io/authenticx/jobs/4448385009

## Job description

## About Authenticx

Authenticx is a fast-growing, venture-backed, enterprise AI company transforming healthcare through conversation intelligence. We help healthcare organizations uncover insights hidden in millions of customer interactions to improve patient, member, and business outcomes.

The Manager, Strategic Accounts plays a critical leadership role in driving existing client retention across Authenitcx’s customer base. This individual will lead a team of Strategic Relationship Executives (SREs) focused on existing client relationships. This role sits at the intersection of customer retention and top-of-funnel growth for expansion, making it a cornerstone of our revenue strategy. This is an ideal opportunity for a SaaS sales leader who thrives in growth-stage environments, understands enterprise healthcare buyers, and enjoys building talent and process across the sales and account management lifecycle.

## Key Responsibilities

Account Leadership

- Lead, coach, and support a team of Strategic Relationship Executives (SREs) responsible for the growth and retention of existing accounts.
- Set the vision for commercial account strategy, including revenue forecasting, risk mitigation, and expansion planning.
- Serve as a point of escalation for complex client needs and high-impact opportunities.
- Partner cross-functionally with Client Success, Product Innovation, and Marketing to drive value realization and account penetration.

Operational & Strategic Oversight

- Forecast revenue and top-of-funnel performance with precision and accountability.
- Implement scalable processes for account planning, pipeline development, and lead handoffs.
- Build strong internal alignment between new business and existing client functions.
- Lead with a coaching mindset, developing high-performing sellers and early-career talent across both teams.

## Qualifications

- 5+ years of experience in SaaS sales or account management, including 3+ years of people leadership.
- Experience managing both post-sale client relationships and pipeline generation teams strongly preferred.
- Proven success leading cross-functional revenue teams in a high-growth or startup environment.
- Expertise in healthcare markets and enterprise buying cycles is a strong advantage.
- Proficiency in CRM systems and sales engagement tools (HubSpot, Salesloft, LinkedIn Sales Navigator)
- Strong communication, coaching, and problem-solving skills

## Why You’ll Thrive Here

- You’ll have full ownership of a dual-function team that sits at the core of our revenue engine.
- You'll work cross-functionally with innovative teams and be a key voice in shaping go-to-market strategy.
- You’ll join a mission-driven company transforming how healthcare organizations listen to their customers.
- We move fast, support bold ideas, and lead with authenticity, courage, and fun—every single day.

## About Authenticx

## Company Overview
- **One-liner**: Authenticx is a system-critical conversation intelligence platform for enterprise healthcare organizations that analyzes millions of customer interactions to surface friction points and improve patient, member, and business outcomes.
- **Entity Type**: Private (scale-up; no disclosed funding rounds)
- **Headquarters**: Indianapolis, Indiana, United States
- **Founded**: 2018
- **Founders**: Amy Brown (CEO)

## Core Business
- **Primary industry/industries**: Healthcare technology (conversational intelligence, AI, customer experience)
- **Target customers**: Enterprise healthcare organizations – payers (insurance), providers (hospitals), and life sciences (pharmaceuticals); B2B
- **Mission or purpose statement**: To bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes by removing systemic barriers.

## Products & Services
- **Authenticx Conversation Intelligence Platform**: An AI-powered SaaS platform trained exclusively on healthcare data. It identifies critical friction points (“Eddies”) in customer interactions – experience, compliance, and business issues – and provides auto-generated insights, dashboards, audio montages, and patient safety signal detection. Purpose-built for healthcare leaders to understand root causes of customer challenges and drive operational improvements.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total headcount > 125 team members (as of 2025/2026); annual revenue not disclosed
- **Notable Investors/Partners**: Not disclosed in available sources; company is self-described as a growing, fast-paced scale-up with a focus on enterprise healthcare clients
- **Growth Signals**: Over 125 employees with ~70% based in Greater Indianapolis and ~30% remote across the US; recognized by Powderkeg, Techpoint, Indianapolis Business Journal (IBJ), and Inc. for growth and culture; growing workforce actively hiring across client success, sales, and engineering roles

## Competitive Advantages
- **Healthcare-exclusive AI**: All AI models are trained specifically on healthcare-labeled data, enabling trusted analysis of industry-specific conversations.
- **Onshore, in-house team**: Dedicated technical help desk and insights analysts provide direct support, avoiding offshore outsourcing.
- **Deep domain expertise**: Founded by a healthcare veteran (Amy Brown) with a mission rooted in patient advocacy; team includes experts in healthcare operations, compliance, and CX.
- **End-to-end insight delivery**: From automated signal detection to human-led analysis and coaching, Authenticx offers both technology and human expertise.

## Strategic Focus
- **Current priorities**: Scaling the platform to serve more enterprise healthcare clients, expanding AI capabilities for patient safety, operational efficiency, and journey mapping. Continued investment in hiring and employee development to support rapid growth.
- **Direction**: Deepening integration with healthcare workflows, increasing the use of AI to uncover systemic friction, and becoming the standard for healthcare conversation intelligence.

## Why Work Here
- **Culture highlights**: Emphasizes authenticity, courage, and teamwork. Employee Resource Groups, all-company events (Summer Celebration, Gratitude Event), community service (partnership with United Way of Central Indiana, donations to Athlead Indy and Girls STEM Institute).
- **Remote/hybrid policy**: Hybrid model – Indiana-based team members work on-site routinely or as needed; remote employees outside Indiana travel to office a few times per year. Work schedules flexible by role and team.
- **Notable perks & benefits**:
  - Flexible PTO (unlimited vacation)
  - No-cost medical insurance plans available
  - 12 weeks paid parental leave
  - Employer-paid life insurance (up to $50K) and disability insurance
  - 401(k) with discretionary employer match
  - Employee Assistance Program (EAP) covering mental health, legal, financial services
  - Executive coaching for managers and above
  - Perks at Work – discounts and professional development
  - Orientation cohort with “Big Buddy” program
  - 9+ holidays plus extra week off at year-end
- **Engineering culture**: Data science and engineering teams involved in hands-on assessment during hiring; emphasis on collaboration and innovation; strong local tech community ties (TechPoint, #IndyTechGives).

## Sources
1. [Authenticx Website](https://authenticx.com/)
2. [About Authenticx – Story](https://authenticx.com/story)
3. [Careers at Authenticx](https://authenticx.com/careers)
4. [Culture at Authenticx](https://authenticx.com/culture/)
5. [Authenticx Jobs on Greenhouse](https://job-boards.greenhouse.io/authenticx)

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