---
title: 'Manager, Strategic Growth (Customer Success) at Clay Labs'
canonical: 'https://feeny.ai/job/manager-strategic-growth-customer-success-clay-labs-san-francisco-cn39b8rx4kba'
type: 'job'
last_seen: '2026-11-06'
---

# Manager, Strategic Growth (Customer Success) at Clay Labs

- **Company:** [Clay Labs](https://feeny.ai/companies/clay-labs)
- **Location:** San Francisco, CA
- **Compensation:** $220k–$250k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-11-05
- **Last confirmed live:** 2026-11-06
- **Apply:** https://jobs.ashbyhq.com/claylabs/02712426-ec40-4633-9ccd-9dfb1853c4f8

## Job description

## About Clay

AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential. Clay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research. In 2026, we raised a [$115M Series D](https://www.linkedin.com/safety/go/?url=https%3A%2F%2Fwww.nytimes.com%2F2026%2F09%2F09%2Fbusiness%2Fdealbook%2Fclay-ai-fundraising.html%3Fsmid%3Durl-share%26unlocked_article_code%3D1._1A.E5rN.MeYsbgEsUKbB&urlhash=XS4q&mt=4bpSf4a8omAKuAHqAqZx6C11QpbLK_QwIhSV7gSf4Wf9aywPF_KBSiX9IkWE1AhXBEjPH8mK6fAEN7CMFlpvo0lPAtKRjs-dhgzYqHiVKUMCRtw0jScFgxWCRRfYs4HCX0YL9L6PCQz-edBLinvRdU_TaVUL2dA3&isSdui=true&lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BoQmIsufoRJm7X2HC5Rqd%2Fw%3D%3D) at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education. Some things to know about us:

- Our [community](http://community.clay.com) includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ [Clay clubs](https://luma.com/claylive), and 30k members on Slack.
- Our [culture](https://nextplayso.substack.com/p/spotlight-clay) is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
- All employees can work with world-class coaches who specialize in creativity, management, and more.
- Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them [here](https://cdn.prod.website-files.com/61477f2c24a826836f969afe/685d83a71452245cc1129791_4d770abfd83e276ec15315a2e06945bd_Clay2025_OperatingPrinciples.pdf).
- Read about us in the [NYT](https://www.nytimes.com/2025/08/05/business/dealbook/clay-ai-marketing-fundraise.html), [Forbes](http://google.com/search?q=forbes+clay&rlz=1C5OZZY_enUS1155US1155&oq=forbes+clay&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQABiABDIHCAIQABiABDIHCAMQABiABDIHCAQQABiABDIHCAUQABiABDIHCAYQABiABDIHCAcQABiABDIHCAgQABiABDIHCAkQABiABNIBBzkzM2owajSoAgOwAgHxBVAe8UAxJx_p&sourceid=chrome&ie=UTF-8), [First Round Review](https://review.firstround.com/podcast/inside-clays-unconventional-path-to-1-25b/), [and more](https://www.clay.com/press).

Hear from our employees directly on our [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Clay-EI_IE9850794.11,15.htm) page!

Manager, Strategic Growth We're growing our Growth Strategy (Customer Success) team at Clay: the group responsible for helping customers unlock the full potential of the platform. Our mission is simple: we want every team to use Clay as their growth engine. As Manager of our Strategic Accounts team, you'll lead a group of strategists who act as trusted advisors to Clay's largest and most complex enterprise customers. You'll hire, coach, and develop a team that drives real business outcomes for customers, builds relationships at the executive level, and helps them turn their biggest GTM goals into reality. You'll shape how some of the most influential companies in the world use Clay to scale, and you'll own the strategy behind revenue growth, retention, and executive relationships across our top accounts.

## What You'll Do

You'll build, coach, and act as a strategic partner to both your team and Clay's customers. Specifically, you will:

- Hire, develop, and lead a team of Strategic Growth Strategists who bring curiosity and customer obsession to their work.
- Build and scale a high-performing team, drawing on your leadership experience to set the bar for what great looks like at the enterprise tier.
- Foster a culture of accountability where people are encouraged to experiment and share what they learn.
- Own 1–2 strategic accounts yourself at first, so you understand the customer base firsthand and can lead from the front.
- Drive expansion pipeline across Clay's largest and most strategic customers. Find new growth pathways for your team through multithreading, new use case discovery, and deepening the value of existing use cases.
- Guide your team as they build multi-year account strategies, navigate complex org structures, and drive expansion within Clay's most valuable accounts.
- Support the commercial process from opportunity identification through redlines and negotiation, partnering closely with Sales.
- Coach your team on the product itself, helping them connect GTM ideas to what's actually possible, and surface patterns in product pain points to the right teams.
- Partner with Sales, Product, Engineering, and Marketing leadership to represent the voice of our largest customers and influence roadmap and GTM strategy directly.
- Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health across the portfolio.
- Build and evolve the playbooks and operating model for how Clay engages, retains, and grows its largest accounts.

## What You'll Bring

We're looking for someone who combines senior strategic leadership, operational rigor, and real customer empathy at the executive level. You might be a great fit if you have:

- 4+ years leading and scaling teams in Customer Success, Account Management, or a similar customer growth function, ideally with exposure to enterprise or strategic accounts.
- 8+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company, including meaningful experience managing large or executive-level accounts.
- A track record of driving revenue growth, expansion, and retention within an enterprise or strategic account segment.
- Experience navigating and influencing at the executive/C-level, with customers and internally.
- Genuine enthusiasm for coaching and developing people. You should get energy from watching your team and your top customers succeed.
- Strong relationship-building and communication skills, with the gravitas to operate as a senior stakeholder in high-stakes situations.
- A systems-thinking mindset: you notice bottlenecks, build scalable processes, and push for continuous improvement.
- Technical aptitude and curiosity. You're comfortable digging into product capabilities and connecting them to business outcomes.
- Familiarity with the GTM space (not required, but a strong plus).

## About Clay Labs

## Company Overview
- **One-liner**: Clay is a creative go-to-market (GTM) platform that helps teams build automated systems to grow revenue by combining data enrichment, AI agents, and workflow orchestration.
- **Entity Type**: Private (Series C expansion at $3.1B valuation, tender offer at $5B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2017
- **Founders**: Not publicly disclosed in available sources

## Core Business
- **Primary industry**: Go-to-market (GTM) software / Sales & Marketing technology
- **Target customers**: B2B GTM teams of all sizes – from solo operators to enterprise sales, marketing, and revenue teams
- **Mission**: Help people grow businesses by providing the best data foundation possible to reach their best-fit customers

## Products & Services
- **Data Marketplace**: Access to 200+ data and AI vendors in one contract – enabling teams to buy, enrich, and combine first-party, intent, and third-party data.
- **Agents**: Create AI agents that mimic top sales representatives to automate research, prep, and follow-ups.
- **Orchestration**: Build multi-step workflows that connect GTM tools (CRM, email, ads) and trigger actions based on real-time signals.
- **Automated Outbound**: Programmatically generate 1:1 messaging, launch new plays in days, and scale outbound campaigns.
- **Lead Scoring & Routing**: Enrich, score, and route every lead to the right rep in minutes.
- **Pre‑Call Prep Agent**: Researches prospect bios, earnings reports, and company changes to fully automate pre‑call prep.

## Market Standing
- **Valuation**: $5B (via employee tender offer, January 2026); previous Series C at $3.1B (2025)
- **Key Metric**: Annual revenue of $35.5M; total funding $202M
- **Notable Investors**: Sequoia Capital, CapitalG, First Round Capital, Meritech Capital Partners
- **Growth Signals**:
  - Headcount of 792 employees (+74.6% YoY)
  - 500,000+ GTM teams trust Clay
  - Named #1 mid-stage company on the ENT30 list
  - Only GTM company on Forbes’ 2025 AI 50 List
  - Customer case studies: Anthropic 3× enrichment rate, OpenAI automated pre‑call prep, Intercom grew outbound pipeline 140%, Vanta cut follow‑up time from 3 days to <1, Mistral AI cut TAM mapping from 2 months to 10 days
  - Active job postings grew 763% YoY; operates in 47 countries

## Competitive Advantages
- **Unique combination of data marketplace + AI agents + workflow automation** in a single platform – reduces the need for multiple tools and manual coordination.
- “A single person can run growth campaigns that previously required coordinating the entire GTM team.”
- **Massive data marketplace** (200+ vendors) with one contract simplifies data procurement.
- **Network effects** – 500,000+ users contribute to a growing community of GTM engineers.

## Strategic Focus
- Deepen AI capabilities in agentic workflows for GTM
- Expand the data marketplace with more vendors and intent signals
- Continue scaling globally (already in 47 countries) and hiring aggressively (164 open roles)
- Build out ecosystem partnerships and enable customers to become “GTM engineers”

## Why Work Here
- **Culture**: Kindness, creativity, “quiet ego”, and a focus on helping each other grow. Values like “Make it work, then make it great” and “Negative maintenance” (improve a little every day).
- **Work model**: Flexible in‑person culture – office in Chelsea, NYC, with daily team lunches and DJ Fridays. Hybrid flexibility offered; remote roles available.
- **Benefits**: Competitive salary, fully funded health/dental/vision, 4 months paid parental leave, IVF and egg freezing benefits, flexible PTO, yearly company retreats, visa sponsorship.
- **Engineering**: Emphasis on craft, attention to detail, and deep enjoyment of the building process. Engineers work on AI, data infrastructure, and scalable systems.
- **Interview process**: Typically 3–5 interviews (behavioral + technical) plus a founders interview; practical exercises and reference checks.

## Sources
1. [Clay.com – Careers](https://www.clay.com/careers)
2. [Clay.com – About](https://www.clay.com/about)
3. [Clay.com – Main Site](https://www.clay.com/)
4. [LinkedIn – Clay (Clay Labs Inc.)](https://www.linkedin.com/company/grow-with-clay)

## Other roles at Clay Labs

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- [GTM Engineer - CX](https://feeny.ai/job/gtm-engineer-cx-clay-labs-new-york-vs2eh5qdc2nh) — New York, NY
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