---
title: 'Manager, Technical Account Teams (Commercial) at Socket'
canonical: 'https://feeny.ai/job/manager-technical-account-teams-commercial-socket-united-states-dsbax8yzpahk'
type: 'job'
last_seen: '2026-09-17'
---

# Manager, Technical Account Teams (Commercial) at Socket

- **Company:** Socket
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/socket/bd80abe3-918d-4603-aecd-12025b8da1a9

## Job description

## About Us

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers - from Anthropic to xAI, and Figma to Vercel - love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!)

Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders.

## About the Role

Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them. You'll lead a team of Commercial Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there's never a product reason to walk away. You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team. The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth. You'll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics.

## What You'll Do

- Lead, coach, and grow a team of Commercial TAMs. Hire ahead of need as we scale.
- Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the commercial renewal
- Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics.
- Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through.
- Set the bar for performance and career growth on your team, then hold it
- Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
- Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap
- Report retention, adoption, and team health to leadership with numbers you'd bet on

## What You'll Bring

Required:

- 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related). You've hired, developed, and performance-managed ICs.
- 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
- You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
- Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate.
- You've been the escalation owner on at-risk commercial accounts and have the save stories to prove it
- You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks.
- Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity.
- Executive presence with CISOs and VPs of Engineering, and with our own leadership
- Willingness to travel for customer and company meetings as needed

Preferred:

- Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
- You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth
- You've managed TAM charters and kept each motion distinct but coordinated.
- Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs

Tools You'll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket.

Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:

- Market competitive salary bands
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites

At Socket, we

- Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
- Move with urgency and focus: We prioritize swift, decisive action.
- Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
- Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
- Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
- Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.

## About Socket

## Company Overview
- **One-liner**: Socket is a developer-first cybersecurity platform that proactively detects and blocks malicious packages in real time to prevent software supply chain attacks.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2021
- **Founders**: Feross Aboukhadijeh

## Core Business
- Primary industry/industries: Cybersecurity, software supply chain security, open source risk management.
- Target customers: B2B, serving developers and security teams across technology, media, healthcare, finance, and other industries; suitable for enterprises and SMBs alike.
- Mission or purpose: To improve the security of the internet by helping developers ship faster and safely find, audit, and manage open source software at scale.

## Products & Services
- **[Socket for GitHub](https://socket.dev)**: A GitHub app that scans pull requests for risky dependency additions and malicious updates before they merge. Detects malware, typosquats, HTTP dependencies, and more. (SaaS/integration)
- **[Socket Firewall](https://socket.dev)**: A command-line tool that blocks malicious packages at install time (e.g., `$ sfw npm install`). Provides real-time scanning and protection during package installation. (CLI/agent)
- **[Dependency Search](https://socket.dev)**: A search engine providing security insights, quality scores, maintenance ratings, vulnerability checks, and license info for millions of open source packages across npm, PyPI, and other registries. (Web tool/API)

## Market Standing
- **Valuation/Market Cap**: Not publicly available.
- **Key Metric**: Over 300,000 organizations protected; 11.6M+ code repositories protected; detects over 100 zero-day attacks every week.
- **Notable Investors/Partners**: Backed by top-tier venture firms and industry leaders including Abstract Ventures, Elad Gil, Patrick Collinson, Zane Lackey (Ex-CEO of Signal Sciences), Haroon Meer (Thinkst), and others.
- **Growth Signals**: Rapid adoption with 85+ (and growing) orgs explicitly shown; active hiring across 22+ roles; expanding product to keep pace with AI-generated code risks.

## Competitive Advantages
- **Proactive, behavioral detection**: Unlike traditional security tools that rely on known vulnerability databases, Socket analyzes the actual behavior of packages to catch zero-day and novel threats before they cause harm.
- **Developer-first workflow**: Integrates seamlessly into existing Git and CLI workflows (GitHub PRs, npm install) without disrupting developer velocity.
- **Broad registry coverage**: Scans packages across npm, PyPI, and other major open source ecosystems, covering the 90% of modern codebases that come from open source.

## Strategic Focus
- Deepening protection against AI-generated and rapidly changing open source dependencies.
- Expanding detection capabilities to cover more registries and attack patterns.
- Scaling the platform to serve both large enterprises and individual developers, with a continued emphasis on real-time, low-friction security.

## Why Work Here
- **Culture**: Principles of learning, collaboration, transparency, experimentation, and passion. Team moves with urgency and trust, and is customer and feedback obsessed.
- **Remote work**: Remote-first with core hours overlap; HQ office in San Francisco available but not required.
- **Benefits**: Excellent health/dental/vision insurance (largely covered for you and dependents); unlimited time off; stock options; quarterly team offsites in beautiful locations; market-competitive salary benchmarking.
- **Engineering culture**: Open source pedigree with founder Feross Aboukhadijeh (Node.js Foundation board, Stanford lecturer). Strong focus on shipping fast, secure software.

## Sources
1. [socket.dev](https://socket.dev)
2. [socket.dev/about](https://socket.dev/about)
3. [socket.dev/careers](https://socket.dev/careers)
4. [builtin.com](https://builtin.com/company/socket-0)

## Other roles at Socket

- [Vulnerability Research Software Engineer](https://feeny.ai/job/vulnerability-research-software-engineer-socket-remote-2w8c18x6a1d9)
- [Customer Success Manager - EMEA](https://feeny.ai/job/customer-success-manager-emea-socket-united-kingdom-48gaw31eef58) — United Kingdom
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- [Technical Account Manager, Enterprise](https://feeny.ai/job/technical-account-manager-enterprise-socket-united-states-5bxggzcz9swt) — United States
- [Technical Account Manager, Commercial](https://feeny.ai/job/technical-account-manager-commercial-socket-united-states-ap334sqxc61f) — United States
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