---
title: 'Manager, Technical Consulting at Staffbase'
canonical: 'https://feeny.ai/job/manager-technical-consulting-staffbase-canada-1y4zkmw2z1cw'
type: 'job'
last_seen: '2026-11-05'
---

# Manager, Technical Consulting at Staffbase

- **Company:** Staffbase
- **Location:** Canada
- **Posted:** 2026-10-30
- **Last confirmed live:** 2026-11-05
- **Apply:** https://job-boards.greenhouse.io/staffbase/jobs/8924232002

## Job description

## About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience. We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical foundations of a successful rollout during onboarding and growth. That covers identity and access management, user provisioning, domain and email setup, and integrations. These foundations also determine how well customers can use Staffbase’s AI capabilities, because AI is only as good as the data, permissions, and connected systems behind it.

This is a people leadership role that needs real hands-on technical depth. Most of your time goes to leading the team, with roughly 20% hands-on. You'll guide solution design and troubleshoot complex identity, provisioning, email, and API issues alongside the team.

## What you’ll be doing

- Lead and develop the Technical Consultants in North America, including hiring, coaching, performance management, and career development
- Set and uphold a clear standard for ownership and proactive communication between customer calls, and coach consultants to it
- Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
- Own technical delivery quality for NA onboarding and paid technical services
- Own the escalation path for high-complexity issues, step in on the hardest cases, and build principal-level consultants' ability to resolve them, with structured troubleshooting, clear customer communication, and durable fixes
- Partner cross-functionally on complex escalations using root cause analysis and prevention, and ensure a clear handoff from technical onboarding to Customer Success
- Standardize repeatable approaches, playbooks, and templates for common technical workflows, including:
- SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations
- User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues
- Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification
- Integrations using REST APIs, including authentication patterns, error handling, and monitoring
- Mobile app distribution, including store submissions, private distribution options, and review timelines
- Help customers get their data, permissions, and integrations ready for Staffbase’s AI-powered capabilities
- Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
- Collaborate with Product, Engineering, and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
- Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin while partnering with Onboarding and Professional Services leadership.
- Build clarity and consistency in how technical services delivered and measured across onboarding and growth engagements
- Contribute to the global consulting framework through close collaboration with teams Globally

## What you need to be successful

- 5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers
- 2+ years as a people manager of technical team members, including hiring, performance management, and promotions.
- Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including:
- SAML 2.0 and or OIDC
- At least one major IdP such as Entra ID, Okta, Ping, or ADFS
- SCIM provisioning and directory or group mapping patterns
- Strong fundamentals in email and domain configuration (SPF, DKIM, DMARC, and DNS)
- Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2 or token-based authentication
- Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
- Practical fluency with AI tools in your own work, and curiosity about how AI changes technical delivery

Consulting and leadership skills

- Strong communication, leadership, project management, and stakeholder management skills
- Experience leading a team through level changes and backfills, with consultants you have grown into the next role
- A track record of setting clear ownership expectations and holding people to them, with candor and respect
- Ability to explain technical concepts clearly to non-technical audiences, including customer admins and business stakeholders
- Experienced collaborating cross-functionally with Onboarding, Sales, Customer Success, Product, and Support

## Nice to have

- Familiarity with Microsoft 365 or Google Workspace environments as they relate to email authentication and routing concepts
- Experience with middleware and integration tooling such as Workato, Zapier, or Mulesoft
- Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front-end work
- Experience creating technical playbooks, delivery standards, and repeatable implementation frameworks across a team
- Experience building or scaling a paid services or professional services offering

## What you'll get

- Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
- Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
- Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $105,000 - $141,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

## #LI-AC1

## About Staffbase

## Company Overview
- **One-liner**: Staffbase is an AI-native employee experience platform that connects Comms, HR, and IT to deliver trusted, personalized communication and knowledge to every employee, from the corner office to the frontline.
- **Entity Type**: Private (founder-led, stage not publicly disclosed)
- **Headquarters**: Chemnitz, Germany
- **Founded**: 2014
- **Founders**: Frank Wolf, Martin Böhringer, Lutz Gerlach [staffbase.com/about-us](https://staffbase.com/about-us)

## Core Business
- **Primary industry**: Employee communications, internal communications, HR technology, digital workplace
- **Target customers**: B2B – Enterprise and mid-market organizations across industries (healthcare, retail, manufacturing, etc.)
- **Mission/purpose**: “We exist so no employee gets left behind.” [staffbase.com/about-us](https://staffbase.com/about-us)

## Products & Services
- **Staffbase Intranet**: AI-powered employee hub that organizes content, knowledge, and tools in one personalized place. (SaaS)
- **Employee App**: Mobile-first channel for frontline workers, with tasks, services, and AI-driven updates. (SaaS)
- **Digital Signage**: Physical display updates for on-site employees. (SaaS/hardware integration)
- **Email**: Governed, personalized email campaigns integrated with existing tech stacks. (SaaS)
- **AI Assistant**: Purpose-built assistant that delivers instant answers grounded in trusted company knowledge, with automated governance and content quality checks. (AI/SaaS)
- **Service & Knowledge Delivery**: Tools to help employees find answers, access HR services, and complete tasks without back-and-forth. (SaaS)
- **Integrations**: Deep partnerships with Microsoft 365, ServiceNow, Workday, Google Workspace, and more. (Platform)

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: Over 1,500 enterprise customers, connecting 14 million employees across 75 countries and 190 languages [staffbase.com](https://staffbase.com/)
- **Notable Investors**: Not specified in available sources (backed by a "real guarantee" and founder-led)
- **Growth Signals**: 
  - 3x Leader in Gartner Magic Quadrant for Intranet Packaged Solutions
  - G2 Leader across four categories (Intranet & Frontline Platforms)
  - 2026 Clearbox Choice Award Winner across three categories
  - 30,000+ member community of employee experience professionals
  - Trusted by high-profile customers like Alaska Airlines and Bethany Children’s Health Center [staffbase.com](https://staffbase.com/)

## Competitive Advantages
- **AI Quality Layer**: Ensures every AI-generated answer is accurate, contextual, and aligned with organizational policies before reaching employees.
- **Multi-channel single source of truth**: One platform governing intranet, app, email, and digital signage, reducing fragmentation.
- **Frontline-first philosophy**: Built from the belief that the hardest-to-reach employee sets the bar for everyone else.
- **Governance & compliance**: Automated workflows, content ownership, and compliance features for security-sensitive industries (healthcare, finance, etc.).
- **Deep integrations**: Works with existing enterprise tools (Microsoft 365, ServiceNow, Workday) rather than replacing them.

## Strategic Focus
- Deepening AI capabilities (AI Assistant, automated governance, knowledge quality)
- Expanding frontline worker support and mobile-first experiences
- Strengthening compliance and security features for regulated industries
- Continuing to scale globally while maintaining founder-led culture

## Why Work Here
- **Culture**: Values-driven (“Let’s own it”) with a focus on ownership, growth mindset, authenticity, and customer obsession. Strong emphasis on collaboration and continuous improvement [staffbase.com/jobs/culture](https://staffbase.com/jobs/culture/)
- **Work model**: Hybrid work options with flexible working time models; offices in Chemnitz, Berlin, Dresden, New York, London, and more
- **Benefits**:
  - 31 vacation days (incl. one floating holiday) plus fully paid Fridays off during August
  - Annual flex work allowance of EUR 1,560 / USD 1,608 / GBP 1,356 / AUD 2,400
  - Long Term Incentive Plan (LTIP) and competitive salary packages
  - Voluntary day off per year for social projects, employee referral bonus
  - Employee Resource Groups (ERGs) for community and awareness
  - Health and wellness: ergonomic workplaces, office snacks, regular team events
- **Engineering culture**: Focus on empowerment, ownership, and technical excellence; roles across product security, platform engineering, and technical product management. Recruitment process includes a “shOWN-time” task to demonstrate skills [staffbase.com/jobs](https://staffbase.com/jobs/)

## Sources
1. [staffbase.com](https://staffbase.com/)
2. [staffbase.com/about-us](https://staffbase.com/about-us)
3. [staffbase.com/jobs](https://staffbase.com/jobs/)
4. [staffbase.com/jobs/culture](https://staffbase.com/jobs/culture/)
5. [linkedin.com/company/staffbase](https://linkedin.com/company/staffbase)
6. [job-boards.greenhouse.io/staffbase](https://job-boards.greenhouse.io/staffbase)

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