--- title: 'Manager, Technical Engineering at ActiveCampaign' canonical: 'https://feeny.ai/job/manager-technical-engineering-activecampaign-heredia-cp5aem263vy9' type: 'job' last_seen: '2026-11-03' --- # Manager, Technical Engineering at ActiveCampaign - **Company:** ActiveCampaign - **Location:** Heredia, Costa Rica - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-09 - **Last confirmed live:** 2026-11-03 - **Apply:** https://jobs.lever.co/activecampaign/30cfc277-8552-4fa8-98ff-a09e9e5fbed3 ## Job description ActiveCampaign is seeking a Manager, Technical Engineering in Heredia, Costa Rica to lead a specialized team of Technical Reps and Technical Specialists within T2 Specialty. In this role, you won't just coordinate ticket queues—you will combine hands-on technical work with people leadership, carrying real technical authority in cross-functional partnerships. You will read code, debug alongside core Engineering teams, write scripts, evaluate technical designs, contribute to root-cause analysis at the system level, and personally prototype AI-assisted tooling while owning team performance and development. If you are passionate about mentoring technical talent, stepping into the code, and driving operational excellence, this is your opportunity to make a lasting impact at ActiveCampaign. On a typical day, you might: - Provide hands-on engineering leadership by debugging complex issues at the code, API, and architecture level, writing scripts and internal tools in Python, JavaScript, and SQL to eliminate manual effort, and leading technical due diligence on major releases (e.g., CLARK). - Lead and mentor a growing team of technical reps and specialists, running 1:1s and huddles with technical mentorship, and building tailored development plans toward specialist and engineering tracks. - Drive queue and operational health using tools like Zendesk, Telescope, and Jira to manage workload distribution and align staffing with volume trends, while maintaining workflow, macro, and tagging documentation. - Own team performance and resolution quality by tracking TRT and FRT metrics grounded in technical understanding, ensuring solution correctness down to the code level. - Manage critical escalations by personally resolving a meaningful share of Tech-to-Engineering escalations directly, holding the overall escalation rate to 15%, and serving as the technical point of contact for manager-level issues. - Partner cross-functionally with Product, Engineering, and AI builders, representing your team's technical needs in planning/architecture conversations and tracking defects and enhancements in Jira with deep technical detail. - Deliver actionable reporting by building and maintaining Looker and SQL dashboards for productivity visibility, proactively flagging process or coverage risks, and contributing to broader Tech/CX initiatives. - Drive AI optimization and internal tooling by identifying automation candidates, personally building first-pass prototypes (auto-tagging, drafting, summarization), helping scale successful pilots to production, and evaluating LLM/API tooling for feasibility and cost. The ideal candidate will bring: - 5+ years of hands-on experience in software engineering, technical support engineering, or SRE/DevOps-adjacent roles, with practical coding proficiency in Python, JavaScript/TypeScript, and SQL. - 1–2+ years of proven people management or team-lead experience, with a focus on guiding and developing technical staff. - Demonstrated ability to read and debug code, evaluate system architecture, and conduct root-cause analysis directly alongside core Engineering teams. - Strong technical fluency with APIs, webhooks, logs, and data pipelines, with the ability to write scripts and queries independently. - Hands-on experience with ticketing and reporting tools, including Zendesk, Jira, Looker, or SQL-based dashboards. - A proven track record of improving key operational metrics (such as TRT and FRT) in a technical support or engineering-adjacent environment. - Experience building, piloting, or working with AI-assisted tools (e.g., LLM drafting, auto-tagging, summarization workflows). - Adaptability and comfort in a fast-paced environment, with a drive to adopt new tools, languages, and AI-assisted processes as technology evolves. - Exceptional communication skills, with the talent to move seamlessly between deep technical conversations with Engineering and plain-language framing for non-technical stakeholders. About ActiveCampaign: ActiveCampaign is the autonomous marketing platform that gives growing businesses the intelligence to market like a much larger team. Powered by Active Intelligence, ActiveCampaign turns each business’ own data into campaigns, automations, and customer experiences that get smarter over time. Learn more at activecampaign.com. As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. Perks and Benefits: At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development. Here are some of the benefits we offer: -Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm. -Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization. -Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance. -Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years. -Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support. ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow, and promote no matter of gender, race, ethnicity sexual orientation, marital status, political opinion, national origin, social origin, parentage, workers union membership, economic status, religion, age,  health condition, disability  or any other grounds protected by law. Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. For this position, a background check is required by ActiveCampaign. Therefore, by submitting your information for this position you agree to approve, if required, the background check. ## About ActiveCampaign ## Company Overview - **One-liner**: ActiveCampaign is an AI-first autonomous marketing automation platform that enables businesses to create personalized, cross-channel customer experiences. - **Entity Type**: Private (Series C) - **Headquarters**: Chicago, Illinois, United States - **Founded**: 2003 - **Founders**: Jason VandeBoom ## Core Business - **Primary industry/industries**: Marketing Technology (MarTech), SaaS, Customer Experience Automation - **Target customers**: Small to medium-sized businesses (SMBs), entrepreneurs, agencies, and enterprise organizations in 170+ countries - **Mission or purpose statement**: To help businesses get more out of their marketing and sales campaigns by automating tedious processes and delivering more engaging interactions across the customer journey. ## Products & Services - **ActiveCampaign Platform**: An AI-first autonomous marketing platform that orchestrates AI agents to handle email, SMS, WhatsApp, and social media campaigns. It includes built-in CRM, powerful automation workflows, and predictive analytics. - **Active Intelligence**: An AI layer that analyzes audience data and recommends personalized strategies, generates on-brand content, and optimizes campaigns automatically. - **CRM & Sales Engagement**: A built-in CRM with optional add-ons (Pipelines, Pipelines & Sales Engagement) for sales automation and pipeline management. - **Integrations**: Connects with 1,000+ apps across CRM, ecommerce, social media, and analytics. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric**: Annual Revenue of $198M (latest estimate) / Total Funding of $360M - **Notable Investors/Partners**: Tiger Global Management (led Series C), Susquehanna Growth Equity (led Series B), Silversmith Capital Partners (led Series A) - **Growth Signals**: - 180,000+ customers globally - 120+ billion experiences orchestrated in 2025 - 4 billion automated interactions every week on average - Grew from 30 to 1,000+ employees in three years - Doubled Annual Recurring Revenue year-over-year during its hypergrowth phase - 88% of customers say ActiveCampaign delivers value faster than competitors - 14,500+ positive customer reviews across aggregator platforms ## Competitive Advantages - **AI-first autonomous platform**: Active Intelligence 3.0 (Wavelength) provides goal-aware automations and AI agents that work across channels without heavy lifting. - **Proven scale and reliability**: Billions of data points and interactions processed weekly provide a robust, data-driven foundation. - **Customer-centric focus**: High customer satisfaction (88% say it delivers value faster) and a massive library of pre-built automation recipes. - **Multi-channel orchestration**: Seamlessly coordinates email, SMS, WhatsApp, and social media in a single platform. ## Strategic Focus - **AI and automation leadership**: Continued investment in autonomous AI features to reduce manual work for marketers. - **Global expansion**: Offices across Latin America, Europe, and APAC, with a workforce distributed across 20 countries. - **Product innovation**: Enhancing the platform with new channels (e.g., WhatsApp), deeper integrations, and more intelligent analytics. - **Scaling the team**: Hiring across engineering, product, sales, and marketing roles to support continued growth. ## Why Work Here - **Culture & Flexibility**: ActiveCampaign follows a hybrid work model with hubs in Chicago, São Paulo, Heredia, Ireland, Krakow, and Mexico. Some teams have specific in-office expectations, but flexibility is offered when needed. - **Perks & Benefits**: - Competitive compensation with regular salary reviews and equity for all employees upon hire - Comprehensive health benefits, mental health support (Calm app, telemedicine, Employee Assistance Programs) - Generous retirement programs with company matching - Family-focused support: Employee Resource Groups for parents, generous leave policies - Professional development: Full access to LinkedIn Learning, career development discussions - Quarterly stipend for fully remote team members - Mac computer and modern apps provided - Daily lunch perks, snacks, and transit benefits at offices - Donation matching and 3 days of Volunteer Time Off per year - Day off for local elections - **Engineering Culture**: Emphasis on building a powerful, scalable platform. Open roles include Staff Software Engineer, Data Software Engineer, and Software Engineer, Agent Development — indicating a strong focus on AI and data engineering. - **Global Team**: 800+ team members across 20 countries, providing a diverse and international work environment. ## Sources 1. [ActiveCampaign About Page](https://www.activecampaign.com/about) 2. [ActiveCampaign Careers Page](https://www.activecampaign.com/careers) 3. [ActiveCampaign Home Page](https://www.activecampaign.com/) 4. [ActiveCampaign LinkedIn](https://www.linkedin.com/company/activecampaign) 5. [ActiveCampaign Jobs on Lever](https://jobs.lever.co/activecampaign) ## Other roles at ActiveCampaign - [Customer Experience Specialist - Trilingual](https://feeny.ai/job/customer-experience-specialist-trilingual-activecampaign-heredia-05wka54273cm) — Heredia, Costa Rica - [Account Executive - Trilingual](https://feeny.ai/job/account-executive-trilingual-activecampaign-sao-paulo-1gg6yjbgf0ed) — São Paulo, Brazil - [Principal Product Manager](https://feeny.ai/job/principal-product-manager-activecampaign-united-states-hec1rdqedgz3) — United States - [Director of Product Marketing](https://feeny.ai/job/director-of-product-marketing-activecampaign-united-states-dqgg0rar3h3j) — United States - [Senior Data Software Engineer](https://feeny.ai/job/senior-data-software-engineer-activecampaign-krakow-ax9azfn2fp23) — Krakow, Poland - [Account Executive 2](https://feeny.ai/job/account-executive-2-activecampaign-chicago-ja39svh7gxta) — Chicago, IL - [Data Software Engineer](https://feeny.ai/job/data-software-engineer-activecampaign-krakow-ba2zsjj881zf) — Krakow, Poland - [Staff Software Engineer](https://feeny.ai/job/staff-software-engineer-activecampaign-krakow-8bez288qwp5c) — Krakow, Poland - [Growth Sales Representative](https://feeny.ai/job/growth-sales-representative-activecampaign-chicago-p32xxhb0wt3e) — Chicago, IL - [Interested in Joining Our Team?](https://feeny.ai/job/interested-in-joining-our-team-activecampaign-united-states-7gx4ntnxqdew) — United States