---
title: 'Manager, Technical Services at Impact.com'
canonical: 'https://feeny.ai/job/manager-technical-services-impact-com-columbus-b4k3pw2kcvw2'
type: 'job'
last_seen: '2026-09-06'
---

# Manager, Technical Services at Impact.com

- **Company:** Impact.com
- **Location:** Columbus, OH
- **Posted:** 2026-01-09
- **Last confirmed live:** 2026-09-06
- **Apply:** https://job-boards.greenhouse.io/impact/jobs/8338055002

## Job description

About [impact.com](http://impact.com):

[impact.com](http://impact.com/) is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, [impact.com](http://impact.com/) empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products—Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, [impact.com](http://impact.com/) helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on [impact.com](http://impact.com/) to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As a Manager, Technical Services, you will lead and actively contribute to a high-performing team responsible for supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support. This is a highly hands-on role, requiring deep technical expertise alongside strong people leadership, operational rigor, a passion for client service, and a bias for action.

You will work closely with Onboarding, Client Success, Product, Engineering, and other cross-functional partners to ensure technical issues are resolved efficiently, escalations are managed effectively, and system improvements are identified and driven forward. You will set the technical and operational bar for your team, while remaining directly involved in complex client issues, critical integrations, and high-impact initiatives that improve reliability, scalability, and the overall client experience.

What You'll Do:

- Lead, coach, and develop a team of Technical Services Engineers, setting clear expectations around technical quality, responsiveness, and client experience.
- Remain hands-on by actively engaging in complex integrations, escalations, and critical client issues as needed.
- Own the technical support and post-integration experience for clients, ensuring consistent delivery of high-quality outcomes.
- Partner closely with Onboarding, Customer Success, Product, Engineering, and Solutions to align priorities, improve workflows, and close gaps across the client lifecycle.
- Take accountability for end-to-end issue management, including prioritization, root cause analysis, resolution, and stakeholder communication.
- Drive proactive identification of recurring issues, operational bottlenecks, and technical risks, and lead initiatives to address them at scale.
- Establish, refine, and enforce processes, documentation, and best practices that improve efficiency, quality, and predictability.
- Monitor team capacity, ticket volumes, and performance metrics, and adjust resourcing or priorities as needed to meet business demands.
- Contribute to the development of tools, reporting, and internal enablement that improves troubleshooting and empowers partner teams.

What You Bring:

- Bachelor’s degree in Computer Science, Engineering, Science, Mathematics, or a related discipline, or equivalent practical experience.
- Experience in a technical, customer-facing role within a SaaS, digital marketing, or technology-driven environment, including people leadership responsibilities.
- Familiarity with affiliate marketing or the broader digital marketing ecosystem is strongly preferred.
- Strong hands-on technical background, with experience supporting and troubleshooting client integrations on SaaS platforms.
- Proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related systems.
- Demonstrated ability to analyze logs, data, and system behavior to diagnose and resolve complex issues.
- Experience leading teams in fast-paced, high-volume support or technical services environments.
- Clear, confident communication skills in English, with the ability to translate complex technical concepts for both technical and non-technical stakeholders in a calm, professional, and solution-oriented manner.
- A proactive, ownership-driven mindset, with the ability to anticipate problems, drive improvements, and lead through ambiguity.
- Strong organizational and prioritization skills, with attention to detail and a focus on execution and outcomes.

Salary Range: $110,000 - $135,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
- Flexible spending accounts and 401(k)
- Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
- Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
- A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
- Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
- Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
- Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus

## #LI-BS2

## About Impact.com

## Company Overview
- **One-liner**: Impact.com is the world’s leading partnership management platform, enabling enterprises to discover, manage, track, and optimize all types of partnerships—from affiliates and influencers to strategic brand alliances—powered by AI and a $100B+ commerce network.
- **Entity Type**: Private (Growth-stage, backed by prominent venture capital)
- **Headquarters**: Santa Barbara, California, USA
- **Founded**: 2008
- **Founders**: David A. Yovanno (CEO), Todd Crawford, and others

## Core Business
- **Primary industry/industries**: Partnership Marketing Technology (SaaS), Affiliate Marketing, Influencer Marketing, Commerce Technology
- **Target customers**: B2B, Enterprise (over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics)
- **Mission or purpose statement**: To create impact through partnerships by transforming the way enterprises manage and optimize all types of partnerships.

## Products & Services
- **Impact.com Platform (Core SaaS)**: An AI-native, all-in-one partnership management platform that unifies affiliate, creator, and referral programs. It covers the full partnership lifecycle: Discover & Recruit, Track, Engage, Contract & Pay, Protect & Monitor, and Optimize.
- **TrueLink™**: A proprietary cross-device tracking technology that provides a complete view of the customer journey while prioritizing privacy.
- **AI-Powered Optimization**: Predictive analytics and machine learning tools to evaluate partner value, assess customer lifetime value, and optimize performance across the partnership network.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company). The company has raised significant growth capital from top-tier investors.
- **Key Metric**: Over 5,000 global brands use the platform, managing more than 225,000 active partnerships. The platform powers over $100B in partnership commerce annually.
- **Notable Investors/Partners**: Backed by prominent venture capital firms (specific names not listed in provided sources, but widely reported as including growth equity investors). Key customers include Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.
- **Growth Signals**: 1,000+ employees across 21 global offices; 20+ nationalities represented; actively hiring for 84+ roles across engineering, data science, product, marketing, and sales; expanding AI capabilities (e.g., Internal Systems Engineer for Applied AI, Principal Data Scientist for Fraud Modelling).

## Competitive Advantages
- **All-in-One Platform**: Unifies affiliate, influencer, and referral programs in a single dashboard, eliminating the need for multiple tools and fragmented data.
- **AI-Native & Data-Rich**: Leverages AI to predict partner value, assess customer lifetime value, and optimize performance, powered by a network of over $100B in partnership commerce.
- **Full-Stack Protection**: Built-in fraud detection, compliance monitoring, and traffic quality analysis to protect brand integrity and maximize ROI.
- **Proprietary Tracking (TrueLink™)**: Cross-device, privacy-first tracking that provides a complete picture of partner-driven conversions.
- **Scale & Trust**: Trusted by over 5,000 global brands including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics.

## Strategic Focus
- **AI-First Innovation**: Deep investment in AI and machine learning, including roles for Applied AI, Next Gen Recommendation Systems, and Fraud Modelling, to further automate and optimize partnership performance.
- **Global Expansion**: Continued growth of its 21 global offices and hiring across North America, Europe, Asia, and Africa to support a diverse, international customer base.
- **Platform Unification**: Driving the industry shift from siloed affiliate, influencer, and referral tools to a single, unified partnership management platform.
- **Enterprise Scale**: Deepening relationships with large enterprise clients and expanding the platform’s capabilities to serve the world’s biggest brands.

## Why Work Here
- **Culture & Mission**: Described as a global community of “growth technologists” who are adaptable, passionate, and collaborative. The company emphasizes science and technology to create transformational growth.
- **Remote/Hybrid/Office Policy**: Flexible working policy with work-from-home opportunities. Many roles are listed as hybrid or remote (e.g., “Hybrid” in New York City, “Remote (US)”). The policy is tailored to each role and location.
- **Notable Perks**:
    - **Work-Life Balance**: Flexible, unlimited time-off policy.
    - **Family Matters**: Paid family leave for both birthing and non-birthing parents.
    - **Health & Wellness**: Inclusive, comprehensive healthcare plans for employees and their families.
    - **Financial Growth**: Company-matched retirement plans and company stock options.
    - **Professional Development**: A wide variety of professional development courses and training.
    - **Global Community**: 20+ nationalities represented; strong emphasis on diversity, equity, and inclusion.
- **Engineering Culture**: Heavy investment in AI, data science, and platform engineering. Roles include Data Scientist (Next Gen Recommendation Systems), Principal Data Scientist (Fraud Modelling), and Internal Systems Engineer (Applied AI), indicating a sophisticated, data-driven engineering environment.

## Sources
1. [impact.com](https://impact.com/)
2. [impact.com About](https://impact.com/about/)
3. [impact.com Careers](https://impact.com/careers/)
4. [impact.com Greenhouse Job Board](http://job-boards.greenhouse.io/impact)
5. [impact.com LinkedIn](https://www.linkedin.com/company/impactdotcom)

## Other roles at Impact.com

- [Full Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-impact-com-seattle-b8qmq59zvyqx) — Seattle, WA
- [Creator Productivity Associate](https://feeny.ai/job/creator-productivity-associate-impact-com-cape-town-72e31326k92y) — Cape Town, South Africa
- [Senior QA Engineer](https://feeny.ai/job/senior-qa-engineer-impact-com-santa-barbara-qh05vmk11kz8) — Santa Barbara, CA
- [Technical Services Engineer III](https://feeny.ai/job/technical-services-engineer-iii-impact-com-victoria-d4zwvs750d9a) — Victoria, Canada
- [MySQL Database Administrator](https://feeny.ai/job/mysql-database-administrator-impact-com-columbus-pydtef74tr0w) — Columbus, OH
- [Creator Solutions Account Manager](https://feeny.ai/job/creator-solutions-account-manager-impact-com-new-york-mehjryejnbr7) — New York, NY
- [Affiliate Retail Media Growth Manager](https://feeny.ai/job/affiliate-retail-media-growth-manager-impact-com-new-york-kpe37qa3t3rq) — New York, NY / Santa Barbara, CA / Seattle, WA / Columbus, OH
- [Publisher Development Manager](https://feeny.ai/job/publisher-development-manager-impact-com-new-york-p2prjw2ecwk9) — New York, NY / Santa Barbara, CA
- [Business Operations Analyst](https://feeny.ai/job/business-operations-analyst-impact-com-cape-town-4mj1rxck752j) — Cape Town, South Africa
- [Senior QA Engineer](https://feeny.ai/job/senior-qa-engineer-impact-com-cape-town-q4qz8p6anzj3) — Cape Town, South Africa