---
title: 'Manager, Training & Enablement at OpenLoop Health'
canonical: 'https://feeny.ai/job/manager-training-enablement-openloop-health-united-states-1ew5kj1858jm'
type: 'job'
last_seen: '2026-09-10'
---

# Manager, Training & Enablement at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-08-27
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/openloophealth/da16f4e6-a8e1-4871-998b-0824478f9668

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

## About the Role

OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. Patient Services supports patients across dozens of client programs through a global agent workforce, including offshore BPO partners — and today that entire training function rests on a single person. The Manager, Training & Enablement changes that. You'll own the training philosophy, framework, and outcomes for Patient Services: how agents get trained, how fast, and — the piece we're missing today — how we know it worked. This is a build role for someone who thinks in adult-learning and instructional-design terms, not training calendars.

## What You'll Do

- Own the Patient Services training framework end-to-end — philosophy, curriculum standards, delivery model, and measured outcomes — for both OpenLoop and BPO agent populations.
- Design and own the train-the-trainer model across our international BPO partners — the standards, materials, certification, and verification that partner area trainers deliver against, by area (phone, asynchronous queue, and others), so material lands consistently across geographies and cultures without depending on who's in the room.
- Build the quality and reinforcement layer that doesn't exist today: the mechanisms that verify training actually stuck and that agents are applying what they learned, not just completing it.
- Design training for how people actually learn — differentiating across auditory, visual, and written-word learners, and across international learner populations.
- Own training logistics and timelines: ramp curricula for new client launches and program changes, and the documentation agents need on client-specific flows and nuances as new clients come online continuously.
- Build the surge-response playbook — when a client's volume rips and dozens of agents need onboarding on short notice, you own the repeatable mechanism that gets them productive fast, not a one-off scramble.
- Manage and develop the training team, partnering with the existing Training Specialist as the resident subject-matter expert and facilitator while you set the framework, standards, and quality bar.
- Partner with Workforce Management so staffing signals and ramp demand translate into training capacity planning — and measure whether the training moved the metric.
- Collaborate cross-functionally with Clinical and Medical Operations, Clinical Education, Programs, Implementation, and Customer Success to ensure training content is accurate, in-scope, and aligned to how flows are actually built.
- Report on training outcomes — first contact resolution, CSAT, average handle time, and ramp velocity — and recommend improvements based on what the data shows.
- Safeguard HIPAA/PHI and clinical-documentation standards in all training content and delivery.
- Other duties as assigned.

## Who You Are

You're an educator by trade who builds the system, not the session — you'd rather design the framework, the launch process, and the feedback loops than personally run the class. You've built training that changed a performance metric and can prove it. You know how to raise the bar on a function without steamrolling the person who's been holding it together. Required Qualifications

- 4+ years in training, enablement, or L&D.
- 2+ years of people management experience, ideally leading a training or enablement function.
- Demonstrated adult-learning and instructional-design expertise — you can speak to methodology, not just materials.
- Experience training international learner populations and designing for different learning styles and cultural contexts.
- Proven curriculum design and delivery for front-line/agent populations, including train-the-trainer models.
- Ability to tie training to measurable outcomes (first contact resolution, handle time, quality scores, time-to-productivity) and to build the mechanisms that verify retention post-training.
- Experience building launch or go-live readiness processes — defining training prerequisites, certification, and sign-off before a new client or program goes live.
- Experience building a closed loop between quality assurance and training — using defect and review data to drive curriculum and coaching, and measuring whether it worked.
- Experience operating in complex, matrixed, or high-variability environments where flows and requirements change frequently.
- Strong facilitator and communicator; organized and calm in a fast-changing environment.
- Understands HIPAA/PHI handling and the clinical-documentation bar.

## Preferred Qualifications

- Experience working with offshore BPO teams.
- Healthcare, telehealth, or telemedicine background.
- Hands-on with an LMS (Litmos preferred) and knowledge-base tooling (Confluence).
- Familiarity with contact-center and EHR systems (Healthie, Zoho Desk, Amazon Connect).
- Experience standing up training for new client or program launches in a high-growth environment.

Our Benefits In addition, for salaried positions you would also be eligible for:

- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

## Other roles at OpenLoop Health

- [Senior Strategic Account Executive, Health Systems](https://feeny.ai/job/senior-strategic-account-executive-health-systems-openloop-health-united-states-3y40f49v3agc) — United States
- [Manager, Internal Audit](https://feeny.ai/job/manager-internal-audit-openloop-health-united-states-g8hznwj5dxwf) — United States
- [Senior Incident Response Analyst](https://feeny.ai/job/senior-incident-response-analyst-openloop-health-united-states-aa8gtm5efztc) — United States
- [Sr. Staff IAM Architect](https://feeny.ai/job/sr-staff-iam-architect-openloop-health-united-states-q3bd1t5gda6y) — United States
- [Sr. Director, Procurement](https://feeny.ai/job/sr-director-procurement-openloop-health-united-states-cqspczhjhthb) — United States
- [Sr. Staff People Partner](https://feeny.ai/job/sr-staff-people-partner-openloop-health-united-states-70fm30ry72bv) — United States
- [Director, Applications & Business Systems](https://feeny.ai/job/director-applications-business-systems-openloop-health-united-states-gftxseds5b97) — United States
- [Manager, Enrollment](https://feeny.ai/job/manager-enrollment-openloop-health-united-states-t86a5fnsxr82) — United States
- [AI Automation Analyst](https://feeny.ai/job/ai-automation-analyst-openloop-health-peru-d4491cs5b74e) — Peru
- [Senior Implementation Manager](https://feeny.ai/job/senior-implementation-manager-openloop-health-united-states-5eb412verw9y) — United States