--- title: 'Managing Director Global Delivery (Hub) at VML' canonical: 'https://feeny.ai/job/managing-director-global-delivery-hub-vml-chicago-q2be5vydrcs1' type: 'job' last_seen: '2026-11-06' --- # Managing Director Global Delivery (Hub) at VML - **Company:** VML - **Location:** Chicago, IL / Kansas City, MO / New York, NY - **Compensation:** $125k–$295k - **Posted:** 2026-10-13 - **Last confirmed live:** 2026-11-06 - **Apply:** https://www.vml.com/careers/job/8872439002?gh_jid=8872439002 ## Job description ## Who We Are VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. For more information, please visit [www.vml.com](http://www.vml.com/)and follow along on  [LinkedIn](https://urldefense.proofpoint.com/v2/url?u=https-3A__urldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc&m=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W&s=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA&e=) #WeAreVML. ## WPP ENTERPRISE SOLUTIONS SVP, Global Delivery Reports to Global Chief Delivery Officer (CDO) Function Global Delivery, WPP Enterprise Solutions (ES) Scope Global Delivery Network (GDN), hub economics, resourcing, and routing across farshore and nearshore hubs Travel Approximately 25%, primarily to hub locations and regional leadership meetings ## Role Purpose This role oversees the mechanics of the network: the commercial logic that makes hubs viable (cost-plus pricing, margin consistency, cost-to-serve targets) and the operational systems that route work to the right place (capacity visibility, the resourcing watchtower, casting standards applied jointly with pillar leads). It's a role for someone who can move fluidly between a commercial conversation with Finance, a delivery conversation with a hub lead, and a process conversation about how work actually gets scoped, staffed, and delivered across a global network. The role carries direct accountability for data and delivery success across the GDN, including close, ongoing work with the Finance and Commercial teams to keep hub economics, budgets, and routing logic consistent as funding and market structures evolve. ## Key Responsibilities Hub Economics and Commercial Model - Own cost-plus pricing logic and cost-to-serve targets across all hubs, keeping economics consistent from one hub to the next rather than negotiated case by case. - Partner with Finance and the commercial team on margin tracking, pricing structures, and the commercial packaging of delivery offerings. - Flag margin risk transparently when commercial terms and delivery cost assumptions drift apart, before it becomes a Finance surprise. Budget and Funding Alignment - Own delivery's side of budget and funding cycles, ensuring changes to funding and market structures are reflected accurately in hub cost-to-serve and routing decisions. - Partner closely with the Finance and Commercial teams as the delivery-side counterpart on budget planning and hub economics. - Maintain continuity of delivery data and reporting through budget and funding transitions, so nothing is lost or misattributed as structures shift. Resourcing and Global Routing - Own the resourcing watchtower from a commercial and financial standpoint: the economics behind capacity, cost-to-serve, and routing decisions across all hubs, and the performance of the watchtower as a function. - Act as the internal stakeholder accountable for the watchtower's performance, while cross-functional team member serves as its face to most markets, running the day-to-day routing recommendations regional and market decisionmakers see. - Build and maintain visibility into hub capacity, skill coverage, and utilization, so routing decisions are based on real data rather than habit or convenience. - Apply casting standards jointly with pillar leads, ensuring routing reflects best fit rather than a default to whichever market or hub is most familiar. - Retain clarity that the watchtower informs routing decisions; regional and market leads retain final decision authority. Delivery Operations and Methodology - Set and maintain delivery process and project methodology standards used consistently across hubs, so a scoped piece of work is staffed and executed the same way regardless of which hub picks it up. - Work with hub leads on operational execution: onboarding, capacity planning, and closing structural gaps in how hubs run day to day. - Support bid and proposal work that depends on delivery capacity or hub staffing commitments, translating commercial asks into realistic delivery plans. - Own data and delivery success as an accountable outcome across the GDN, ensuring delivery data (fulfillment, capacity, margin, routing) is accurate and trusted enough to support day-to-day decisions. What Success Looks Like - Budget and funding transitions land smoothly, with no disruption to hub economics or routing continuity. - Hub economics are consistent, transparent, and defensible to Finance across every hub in the network. - Routing decisions are fast, data-driven, and trusted by regional and market leads. - Delivery methodology is consistent enough that clients and internal stakeholders get a predictableexperience regardless of which hub is delivering the work. - Margin risk and capacity gaps are surfaced early, not discovered after the fact. - Data and delivery success are owned end to end, with a clear, accountable owner rather than shared or ambiguous responsibility. Candidate Profile This role suits someone who has operated at the intersection of commercial strategy, delivery execution, and process design, ideally in a large-scale, matrixed services environment. A background in management consulting, or at a large consulting house, is a strong signal for this role, given the need to move between commercial framing, operational detail, and executive-level communication. Prior technical or platform experience is a plus, particularly for candidates who have led AI-enabled or data-driven delivery models but is not a substitute for the core commercial and delivery operations experience this role requires. - Strong track record in commercial or delivery strategy roles, with direct exposure to pricing, margin, and cost-to-serve models. - Experience designing or running project and process methodology across distributed or global delivery - Comfort operating across onshore, nearshore, and offshore delivery models, including staffing and capacity planning at scale. - Consulting background, particularly at a major consulting firm, is a plus given the demands of executive stakeholder management and structured problem-solving. - Technical fluency, including AI/ML-enabled delivery or platform experience, is a plus but not required. - Clear, direct communicator, comfortable presenting commercial and operational trade-offs to senior executives. - Comfortable working through budget and funding transitions in motion and owning delivery's side of them quickly. Working Relationships Direct report to Global CDO Regular partners Hub leads across farshore and nearshore locations, Finance and Commercial teams, regional delivery leads, pillar leads, Delivery Operations lead, resourcing watchtower market-facing lead Governance forums Global Delivery Council, hub governance reviews, resourcing watchtower operating cadence The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, click [WPP Benefits](https://mybenefits.wpp.com/public/welcome)for more details. _ $125,000—$295,000 USD We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our [Recruitment Privacy Policy](https://www.vml.com/recruitment-privacy-policy). California residents should read our [California Recruitment Privacy Notice](https://www.vml.com/california-recruitment-privacy-notice). This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. ## About VML ## Company Overview - **One-liner**: VML is a global creative company that helps brands drive growth by seamlessly connecting Brand Experience, Customer Experience, and Commerce through a human-first, tech-enabled approach. - **Entity Type**: Public (subsidiary of WPP, LSE: WPP) - **Headquarters**: New York, United States - **Founded**: 2024 (formed from the merger of VMLY&R and Wunderman Thompson, with legacy agencies dating back to 1864) - **Founders**: Not applicable – the company was formed by merging two WPP agencies; Global CEO is Jon Cook ## Core Business - **Primary industry/industries**: Advertising services, marketing, digital transformation, brand consulting - **Target customers**: B2B – large enterprise brands across sectors (consumer goods, healthcare, technology, retail, etc.) - **Mission or purpose statement**: “Create connected brands that become a part of people’s lives and drive growth for client partners” – guided by a “Human First” creative philosophy. ## Products & Services - **Brand Experience (BX)**: Compelling brand worlds and creative platforms that build emotional connections from the first touchpoint. - **Customer Experience (CX)**: Intelligent digital platforms, loyalty programs, and data-driven customer journeys that deepen relationships. - **Commerce**: Seamless, innovative commerce solutions that convert interest into action. - **Technology Transformation**: Digital infrastructure, platform engineering, and AI-powered marketing via WPP Open. - **Health**: Specialized healthcare marketing and communications (VML Health). ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed for VML (parent WPP’s market cap is ~£8B as of mid-2025). - **Key Metric**: 26,000+ employees across 150+ offices globally (vml.com); some sources report 34,000+ on LinkedIn. - **Notable Investors/Partners**: Parent company WPP; key clients include blue-chip global brands (not publicly listed). - **Growth Signals**: - Formed in 2024 from two major WPP agencies, consolidating over 300 years of combined expertise. - 373 active job postings (LinkedIn, as of mid-2026) with +80.2% quarterly growth in postings. - Named No. 3 on an unspecified industry ranking (vml.com/expertise). - VML Foundation has contributed over $3.2 million to charitable causes. ## Competitive Advantages - **Human First approach**: A creative philosophy that prioritizes deep understanding of human needs, making campaigns more resonant and effective. - **Connected capabilities**: Unlike pure creative or tech firms, VML integrates BX, CX, and Commerce into a single, unified offering. - **Scale and heritage**: 26,000 people in 50+ markets, with legacy from J. Walter Thompson, Y&R, Wunderman, and VML. - **WPP Open**: Access to WPP’s AI-powered marketing operating system for intelligent, measurable, and scalable solutions. - **Inclusion Experience**: A dedicated consultancy helping clients design inclusive experiences for people with disabilities. ## Strategic Focus - Deepening the integration of creativity and technology to deliver “connected brands.” - Expanding AI-driven marketing and personalization through WPP Open. - Growing the Health practice and Commerce capabilities. - Investing in talent development and culture (e.g., Emerge Internship Program, Catalyst Academy, All Win Program). - Continuing to build a diverse, inclusive workforce and culture of belonging. ## Why Work Here - **Culture**: Emphasizes “Human First” internally – belonging, continuous learning, and authentic personal branding. The Culture & Belonging team actively fosters understanding and empathy. - **Career Development**: Bespoke platforms for career mapping, feedback coaching, and skills building. Programs like Catalyst Academy (12-month global program) and Emerge US Internship (10-week) provide structured growth. - **Work Environment**: Hybrid and office-based roles; 150+ offices worldwide offer global mobility. The Detroit Experience Studio and All Win Program show community engagement. - **Perks & Benefits**: VML Foundation (employee-led giving), wellness resources, and a focus on mental and physical health. - **Engineering Culture**: For tech roles, exposure to large-scale digital transformation projects, WPP Open AI platform, and modern data/tech stacks. ## Sources 1. [vml.com/careers](https://www.vml.com/careers) – Careers page with culture, programs, and values. 2. [vml.com/about-us](https://www.vml.com/about-us) – About page with company overview, leadership, and history. 3. [vml.com/expertise](https://www.vml.com/expertise) – Description of core services and capabilities. 4. [linkedin.com/company/vml](https://www.linkedin.com/company/vml) – LinkedIn company page with employee count, job postings, and recent departures. ## Other roles at VML - [Stage per Veeva PromoMats & Content Management Specialist](https://feeny.ai/job/stage-per-veeva-promomats-content-management-specialist-vml-milan-cdcjqjxvpdgw) — Milan, Italy - [Program Director, Adobe Implementation](https://feeny.ai/job/program-director-adobe-implementation-vml-austin-8zp1qm7b3qv4) — Austin, TX - [Program Director, Adobe Implementation](https://feeny.ai/job/program-director-adobe-implementation-vml-dallas-fa092nzng8sm) — Dallas, TX - [Program Director, Adobe Implementation](https://feeny.ai/job/program-director-adobe-implementation-vml-chicago-0rfy8sngzyn9) — Chicago, IL - [Program Director, Adobe Implementation](https://feeny.ai/job/program-director-adobe-implementation-vml-kansas-city-c8wypr175pxn) — Kansas City, MO - [Localization Analyst](https://feeny.ai/job/localization-analyst-vml-bogota-619xx3tdjcg4) — Bogotá, Colombia - [Program Director, Adobe Implementation](https://feeny.ai/job/program-director-adobe-implementation-vml-atlanta-frsa5r9eezb9) — Atlanta, GA - [Program Director, Adobe Implementation](https://feeny.ai/job/program-director-adobe-implementation-vml-new-york-kk9rw5y746rz) — New York, NY - [Data Engineer Senior](https://feeny.ai/job/data-engineer-senior-vml-buenos-aires-k8qms0gdrfd6) — Buenos Aires, Argentina - [Director, Digital Shelf Strategy](https://feeny.ai/job/director-digital-shelf-strategy-vml-cincinnati-vr46rfh5zyfp) — Cincinnati, OH