---
title: 'Manufacturing Partner Success Manager at Xometry Europe'
canonical: 'https://feeny.ai/job/manufacturing-partner-success-manager-xometry-europe-sofia-89zwzkr44cwy'
type: 'job'
last_seen: '2026-10-20'
---

# Manufacturing Partner Success Manager at Xometry Europe

- **Company:** Xometry Europe
- **Location:** Sofia, Bulgaria
- **Work type:** remote
- **Posted:** 2026-09-24
- **Last confirmed live:** 2026-10-20
- **Apply:** https://job-boards.greenhouse.io/xometryeurope/jobs/5247945007

## Job description

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

We are looking for a Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our first line of defense against requests languishing in queues and losing valuable production time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the production process.

This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding partner expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.

How You'll Contribute:

- Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues
- Manage the end-to-end resolution of job cancellation requests and missing inspection documents
- Oversee PSS dispute resolutions
- Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls
- Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
- Collaborate cross-functionally with internal Operations and Quality CoE teams to bridge communication gaps and optimize manufacturing outcomes
- Build trust-based relationships with the partner community, providing transparent updates on project status and quality requirements
- Identify process automation opportunities and maintain rigorous documentation for revenue recognition
- Provide peer coverage to ensure continuous support
- Escalate complex risks to leadership while strictly adhering to Xometry's quality management systems

What You'll Bring to Xometry:

- Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
- 4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
- Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
- Knowledge of manufacturing processes, timelines, and documentation
- Strong analytical skills with the ability to implement solutions keeping production underway
- Self-starter with a take-charge attitude and ability to independently drive project completion
- Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
- Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
- Excellent attention to detail and collaboration skills
- Proficiency in ERP tools and communication software
- Experience with quality management systems (e.g., ISO 9001)
- Ability to thrive in a fast-paced and high-growth environment
- Experience working with Xometry's digital marketplace or similar platforms is a plus
- Proficiency in data analysis tools (e.g., Google Sheets) is a plus
- Experience working in a manufacturing environment is a plus

Conditions

Language skills: English C1+ Holiday calendar: USA holidays Time Zone: Eastern Time - USA

Benefits:

Competitive salary and a comprehensive benefits package Health and life insurance Generous paid time off, including vacation, sick leave, and floating and fixed holidays Employee Assistance Program (EAP) and other wellbeing resources

Team Spirit and Friendly Atmosphere: We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development Opportunities: We are a fast-growing company, and each new task is an interesting challenge for the team.

We Care: We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.

Flexibility: Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.

Onboarding: We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.

Apply now and become part of our journey!

#LI-Remote

#Promoted

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please read our [privacy policy](https://xometry.eu/en/policy/) here.

## About Xometry Europe

## Company Overview
- **One-liner**: Xometry Europe is the European arm of Xometry, a global AI-powered marketplace for on-demand custom manufacturing that connects buyers with a network of over 5,000 suppliers for services like CNC machining, 3D printing, and sheet metal fabrication.
- **Entity Type**: Public (parent company Xometry Inc., NASDAQ: XMTR)
- **Headquarters**: Munich, Germany
- **Founded**: 2013
- **Founders**: Not specified in provided sources

## Core Business
- **Primary industry**: On-demand manufacturing, industrial technology, digital marketplace
- **Target customers**: B2B – from self-funded startups to Fortune 100 companies
- **Mission or purpose statement**: To redefine how custom manufacturing works ([xometry.eu](https://xometry.eu/en/))

## Products & Services
- **Xometry Platform (AI Marketplace)**: SaaS platform that instantly analyzes CAD files, provides DFM (Design for Manufacturing) feedback, and matches orders with the right manufacturing partners based on real-time capacity and specialization. Supports STEP, Mesh, Parasolid, and ACIS files.
- **Manufacturing Services**: CNC machining, 3D printing, sheet metal fabrication, injection molding, and more – covering 16+ processes and 200+ materials.
- **Quality Assurance**: ISO 9001:2015 certified, with full traceability, certified quality inspections, and zero-risk execution.

## Market Standing
- **Valuation/Market Cap**: Not publicly available for the European entity; parent company Xometry is NASDAQ-listed (XMTR).
- **Key Metric**: ~1,300 employees globally (USA, Europe, Asia); operates with a European team from over 20 countries.
- **Notable Investors/Partners**: Not specified in provided sources.
- **Growth Signals**: Publicly traded since 2021; fast-growing company with a rapidly expanding European team; ISO 9001:2015 certified; committed to carbon neutrality via eco-friendly partnerships.

## Competitive Advantages
- **AI-powered instant quoting engine (Xometry IQ℠)** that delivers pricing and lead times in seconds.
- **Massive supplier network** of over 5,000 global manufacturers with wide-ranging capabilities and certifications.
- **Quality & accountability**: ISO 9001:2015, full traceability, and zero-risk execution backed by an in-house applications engineering team and QA lab.
- **Carbon neutral operations** and data security consciousness.
- **Design-for-manufacturing feedback** embedded in the quoting process, reducing iteration cycles.

## Strategic Focus
- Expanding European market presence and supplier network.
- Deepening AI capabilities to improve speed, accuracy, and customer experience.
- Maintaining ISO quality standards and advancing sustainability (carbon neutrality).
- Scaling the team across Europe with a focus on technology, sales, operations, and finance.

## Why Work Here
- **Work model**: Up to 100% remote from home office or based at Munich HQ; hybrid workspace is common. Relocation and global mobility support available.
- **Culture**: Agile methodology, low bureaucracy, open to new ideas from any level. International team (20+ nationalities) with English as the corporate language.
- **Career development**: Zig-zag growth opportunities, language and professional online courses, experience-exchange meetings across teams.
- **Compensation**: Stock options, corporate bonus schemes, and competitive salary.
- **Hiring process**: Application review → test assignment (for most roles) → HR interview → final interview with hiring manager → offer.
- **Notable perks**: Dynamic environment, global mobility, and a focus on personal growth.

## Sources
1. [xometry.eu/en/about-us](https://xometry.eu/en/about-us/)
2. [xometry.eu/en/career](https://xometry.eu/en/career/)
3. [xometry.eu/en](https://xometry.eu/en/)
4. [job-boards.greenhouse.io/xometryeurope](https://job-boards.greenhouse.io/xometryeurope)
5. [builtin.com/company/xometry-europe](https://builtin.com/company/xometry-europe)

## Other roles at Xometry Europe

- [Business Development Manager (Nordics & Benelux)](https://feeny.ai/job/business-development-manager-nordics-benelux-xometry-europe-bulgaria-748p8gshcxqq) — Bulgaria
- [Mechanical Engineer – Costing & Quoting](https://feeny.ai/job/mechanical-engineer-costing-quoting-xometry-europe-sofia-ktfjv42sr3rx) — Sofia, Bulgaria
- [Mechanical Engineer – Costing & Quoting](https://feeny.ai/job/mechanical-engineer-costing-quoting-xometry-europe-kazakhstan-georgia-62rbzjnahsyd) — Kazakhstan Georgia, Serbia
- [Lead Mechanical Engineer – Costing & Quoting](https://feeny.ai/job/lead-mechanical-engineer-costing-quoting-xometry-europe-sofia-78mj80jdstwy) — Sofia, Bulgaria
- [Business Development Representative(France)](https://feeny.ai/job/business-development-representative-france-xometry-europe-bulgaria-9ccn8rszpn6x) — Bulgaria
- [Business Development Representative, ESPT](https://feeny.ai/job/business-development-representative-espt-xometry-europe-bulgaria-5y5p31512qdw) — Bulgaria
- [Lead Mechanical Engineer – Costing & Quoting](https://feeny.ai/job/lead-mechanical-engineer-costing-quoting-xometry-europe-kazakhstan-georgia-bax2q0t8gcb9) — Kazakhstan Georgia, Serbia
- [Business Development Manager with Italian and English](https://feeny.ai/job/business-development-manager-with-italian-and-english-xometry-europe-bulgaria-h0mr75a5xhqy) — Bulgaria
- [Technical Engineering Advisor](https://feeny.ai/job/technical-engineering-advisor-xometry-europe-bulgaria-hc50n754anw5) — Bulgaria
- [Account Manager, DACH](https://feeny.ai/job/account-manager-dach-xometry-europe-bulgaria-93nyn246x879) — Bulgaria