---
title: 'Manufacturing Reliability Engineer (Austin, TX; 50% travel to Milwaukee, WI) at Diligent Robotics'
canonical: 'https://feeny.ai/job/manufacturing-reliability-engineer-austin-tx-50-travel-to-milwaukee-wi-diligent-txhv59vxypmp'
type: 'job'
last_seen: '2026-09-16'
---

# Manufacturing Reliability Engineer (Austin, TX; 50% travel to Milwaukee, WI) at Diligent Robotics

- **Company:** Diligent Robotics
- **Location:** Austin Texas, United States
- **Posted:** 2026-08-05
- **Last confirmed live:** 2026-09-16
- **Apply:** https://job-boards.greenhouse.io/diligentrobotics/jobs/7829784003

## Job description

What we’re doing isn’t easy, but nothing worth doing ever is.

Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. We’re hiring a Manufacturing Reliability Engineer to own production test for our robots at our contract manufacturer: you’ll design and run robust end-to-end test protocols, provision fleets of robots for production, and own the KPIs that define production quality.

This role is based in Austin, TX. However, the position will require 50% travel to the Milwaukee, WI area and requires close collaboration across software, hardware, operations, and product engineering teams.

## Key Responsibilities

- End-to-end test process ownership. Create, validate, and maintain production test protocols and gating criteria from incoming inspection through final test and shipment.
- Provisioning of bots. Design and operate provisioning flows (imaging, firmware deployment, configuration, validation) and the tooling/fixtures needed to provision and handoff robots for production.
- KPIs and continuous improvement. Own key production metrics — First Pass Yield (FPY), cycle time, and test coverage — and drive continuous improvements to meet throughput and quality targets.
- Test automation & infrastructure. Architect, implement, and maintain automated test frameworks, harnesses, and test rigs used at the CM site. Ensure tests are stable, fast, and provide actionable failure data.
- Cross-functional escalation & RCA. Lead root-cause analysis for field and production failures; coordinate corrective actions with design, firmware, and CM engineering to close quality loops.
- On-site production leadership. Be the onsite technical authority at the contract manufacturer: train operators, debug failures on the line, and continuously refine processes with CM partners.

What Success Looks Like

- Improved FPY and reduced rework rates across production builds.
- Reduced per-unit cycle time for test/provisioning while increasing test coverage.
- Stable, fully automated provisioning flow with minimal manual intervention.

## Basic Qualifications

- 5+ years experience in production/test engineering for complex electro-mechanical products (robotics, medical devices, consumer electronics, or similar).
- Proven ownership of E2E production test processes and production provisioning at a contract manufacturer (on-site experience strongly preferred).
- Deep familiarity with test protocol development: test specification writing, fixture design, automated test implementation, and validation.
- Strong hands-on experience with firmware provisioning and validation for sensors and compute (sensor FW + compute/host FW).
- Broad technical knowledge across systems integration (ES integration), sensors (e.g., cameras, LiDAR, IMU or similar), embedded compute platforms, and networking/provisioning.
- Excellent debugging skills across hardware, firmware, and system software; able to triage complex cross-domain failures.
- Strong data-driven mindset: experienced with KPIs (FPY, cycle time, test coverage), statistical process control, and metrics reporting. Outstanding communication skills and experience working closely with contract manufacturers, operators, and cross-functional engineering teams.
- Comfortable being onsite full-time at a contract manufacturer and traveling as needed.

## Preferred Qualifications

- Experience with robotics stacks (ROS or equivalent) and robotic sensor calibration/test.
- Familiarity with manufacturing automation tools, CI for embedded systems, and test frameworks (Python, pytest, LabVIEW, or similar).
- Experience with provisioning large fleets (device identity, secure image signing, automated configuration).

## About Diligent Robotics

## Company Overview
- **One-liner**: Diligent Robotics builds AI-powered robot assistants, like Moxi, that work alongside healthcare teams to handle routine logistical tasks, freeing up clinicians to focus on patient care.
- **Entity Type**: Private (Acquired by Serve Robotics in January 2026)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2017
- **Founders**: Andrea Thomaz (CEO & Co-Founder) and Vivian Chu (Chief Innovation Officer & Co-Founder)

## Core Business
- **Primary industry/industries**: Healthcare Robotics, Artificial Intelligence, Human-Robot Interaction
- **Target customers**: Hospitals and healthcare systems (B2B/Enterprise)
- **Mission or purpose statement**: To restore focus to patient care in hospitals by deploying robot teammates that handle non-patient-facing tasks, enabling clinical staff to dedicate more time to patients.

## Products & Services
- **[Moxi]**: A social robot designed for hospitals that autonomously performs secure, 24/7 deliveries of medications, labs, and other supplies. Moxi integrates with clinical programs like Meds-to-Beds and uses mobile manipulation, social intelligence, and human-guided learning to navigate dynamic hospital environments.

## Market Standing
- **Valuation/Market Cap**: Acquired by Serve Robotics in January 2026 at a valuation between $29 million and $34.4 million [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Total Funding**: Raised a total of $125.76M prior to acquisition [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Notable Investors/Partners**: True Ventures, DNX Ventures, Serve Robotics, AgeTech Collaborative, Physical AI Fellowship, and over 20 other investors [cbinsights.com](https://www.cbinsights.com/company/diligent-robotics).
- **Growth Signals**: 
  - Moxi has delivered 9,900+ labs at UTMB Angleton Danbury [diligentrobots.com](https://www.diligentrobots.com/).
  - Returned 595+ days worth of time to nurses at Mary Washington Healthcare [diligentrobots.com](https://www.diligentrobots.com/).
  - Saved the Pharmacy department at Shannon Health 6,350 hours [diligentrobots.com](https://www.diligentrobots.com/).

## Competitive Advantages
- **Pioneer in Social Robotics**: Founders are leading experts in human-robot interaction, with research roots at MIT, Georgia Tech, and the University of Texas at Austin.
- **Proven Clinical Impact**: Moxi is already deployed in live hospital environments with measurable outcomes (thousands of hours returned to staff, thousands of deliveries completed).
- **Human-Guided Learning**: Unlike simple autonomous vehicles, Moxi uses AI to learn and adapt to dynamic, human-filled hospital settings, making it a true teammate rather than a tool.
- **Acquisition by Serve Robotics**: The acquisition provides a larger platform and resources for scaling, while validating the technology and market fit.

## Strategic Focus
- **Scaling hospital deployments**: Expanding Moxi’s presence in healthcare systems across the U.S., with active roles in Columbus, OH; Chicago, IL; and Rochester, NY [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics).
- **Deepening clinical integration**: Working with clinical and operations experts to streamline processes, reduce costs, and initiate new revenue opportunities such as centralized telemetry and supply chain.
- **Advancing AI and manipulation**: Continuing to improve mobile manipulation, autonomous navigation, and social intelligence capabilities through R&D.

## Why Work Here
- **Mission-driven culture**: Employees directly contribute to reducing burnout in healthcare by giving nurses and clinicians more time with patients.
- **Cutting-edge technology**: Work on state-of-the-art AI, robotics, and human-robot interaction in a fast-paced startup environment where your work goes live in hospitals today, not years in the future.
- **Collaborative team**: Join a venture-backed, mission-driven team with leading experts in the field.
- **Remote-friendly**: Many roles (e.g., Founding Sr. Data Engineer, ML Engineer, Sr. ML Engineer) are open to candidates anywhere in the US [greenhouse.io](http://job-boards.greenhouse.io/diligentrobotics). On-site roles available in Austin, TX, and field operations roles in various cities.
- **Competitive compensation**: Offers competitive salary, equity, and health plan coverage for individuals and dependents.
- **Diversity & inclusion**: An equal opportunity employer that values diversity and does not discriminate on any basis.

## Sources
1. [diligentrobots.com](https://www.diligentrobots.com/)
2. [diligentrobots.com - About](https://www.diligentrobots.com/about)
3. [diligentrobots.com - Careers](https://www.diligentrobots.com/join-our-team-1)
4. [greenhouse.io - Jobs](http://job-boards.greenhouse.io/diligentrobotics)
5. [cbinsights.com - Diligent Robotics](https://www.cbinsights.com/company/diligent-robotics)

## Other roles at Diligent Robotics

- [Client Success Manager](https://feeny.ai/job/client-success-manager-diligent-robotics-austin-texas-5d5ncy9tbpsf) — Austin Texas, United States
- [Client Success Manager](https://feeny.ai/job/client-success-manager-diligent-robotics-chicago-0g92bbzetpvy) — Chicago, IL
- [Lead Engineer, Issue Management & Triage](https://feeny.ai/job/lead-engineer-issue-management-triage-diligent-robotics-austin-texas-k2np9b297sxa) — Austin Texas, United States
- [Client Success Manager](https://feeny.ai/job/client-success-manager-diligent-robotics-los-angeles-california-s1qw3awwvtwp) — Los Angeles California, United States
- [Part Time - Clinical Robot Associate - Dallas, TX (on-site, weekends)](https://feeny.ai/job/part-time-clinical-robot-associate-dallas-tx-on-site-weekends-diligent-robotics-md62jcxr65fq) — Dallas Texas, United States
- [Field Service Technician](https://feeny.ai/job/field-service-technician-diligent-robotics-chicago-1qp03f8key11) — Chicago, IL
- [Senior Product Manager, Robotics & Autonomy](https://feeny.ai/job/senior-product-manager-robotics-autonomy-diligent-robotics-austin-texas-cwgfpjw9cedj) — Austin Texas, United States
- [Lead Clinical Robot Associate - Rochester, NY (On-Site)](https://feeny.ai/job/lead-clinical-robot-associate-rochester-ny-on-site-diligent-robotics-rochester-p9w1sfypf160) — Rochester New York, United States
- [Part Time - Clinical Robot Associate - Rochester, NY (on-site)](https://feeny.ai/job/part-time-clinical-robot-associate-rochester-ny-on-site-diligent-robotics-fwyv80mw25c2) — Rochester New York, United States
- [ML Engineer, Manipulation](https://feeny.ai/job/ml-engineer-manipulation-diligent-robotics-in-the-106gz35yek1q) — IN the, United States