---
title: 'Market Performance Specialist at SiteMinder'
canonical: 'https://feeny.ai/job/market-performance-specialist-siteminder-bangkok-8yyay3bavdkk'
type: 'job'
last_seen: '2026-09-19'
---

# Market Performance Specialist at SiteMinder

- **Company:** SiteMinder
- **Location:** Bangkok, Thailand
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-19
- **Apply:** https://jobs.ashbyhq.com/siteminder/44c736fa-da00-439d-a00b-92e58936d839

## Job description

At SiteMinder, we believe our success comes from our people. We build diverse, inclusive teams where different voices, backgrounds and perspectives are valued. Our differences drive innovation for our customers, and our people bring the ideas, expertise and energy that help us keep moving forward. We’re better together.

What we do... Right now, somewhere in the world, a hotel is taking a booking or increasing their revenue through technology you could help build. SiteMinder is the world’s leading hotel commerce platform. For more than 20 years, we’ve helped hotels attract guests, maximise revenue, forecast demand and perform at their best. Today, our platform supports 56,000+ hotels in 150+ countries, connects to 3,000+ partners and powers more than 140m reservations and AU$85 billion+ in hotel revenue each year.

That’s the kind of impact your work can have here. You’ll solve meaningful challenges with AI, simplify complexity and build solutions that help hotels perform. Supported by clear purpose, a strong platform and teams who care about what they’re building, you’ll have the opportunity to shape the future of an industry that never stands still.

About the Market Performance Specialist role... At SiteMinder, you'll join a high-growth company with a global impact. We offer a collaborative and supportive work environment where you can make a real difference. You'll have the opportunity to develop your skills, work with talented colleagues, and contribute to the success of our customers across the APAC region. As a Market Performance Specialist, you'll work closely with our customers across APAC, helping them maximise the value of SiteMinder's products and identify opportunities to improve their performance and revenue. This is a highly customer-facing, voice-led role, with regular outbound phone and video conversations with customers.

## What you’ll do…

- Be a trusted advisor to our customers across APAC, helping them achieve their goals and maximise their revenue
- Proactively engage with customers through outbound phone calls and video calls to understand their needs, provide guidance and drive product adoption
- Quickly develop rapport and build strong relationships with customers from diverse backgrounds and markets
- Develop deep product knowledge and confidently demonstrate how to optimise SiteMinder's products based on each customer's needs
- Identify opportunities to help customers expand their use of SiteMinder products and improve their performance
- Meet KPIs related to revenue expansion, customer adoption and customer engagement
- Manage your pipeline and customer interactions in line with SLAs and KPIs
- Use email as a supporting communication channel to follow up with customers and maintain engagement

## What you have…

- Genuine passion for sales, customer success and delivering great customer experiences
- Fluent written and verbal English and Thai, with the ability to communicate confidently and naturally with customers in both languages
- Additional fluency in Mandarin, Vietnamese or Bahasa Indonesia would be a bonus
- Excellent communication and relationship-building skills, with the ability to quickly establish rapport over the phone and video
- Experience working in a customer-facing role, ideally within the hotel industry, SaaS, customer success, account management or sales
- Strong commercial awareness and an interest in helping customers improve their business performance and revenue
- Enjoy working in a fast-paced, results-oriented environment and thrive on exceeding expectations
- Strong organisation and time-management skills, with the ability to manage multiple customer interactions and priorities

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement Think this role sounds like you? If so, we’d love to hear from you. Please send us your resume and our Talent Acquisition team will be in touch.

When you apply, feel free to share your pronouns and let us know if you need any adjustments during the interview process, we’re here to support you. We also warmly encourage applications from people from underrepresented backgrounds.

## About SiteMinder

## Company Overview
- **One-liner**: SiteMinder provides an AI-powered platform that helps hotels manage distribution, optimise revenue, and acquire guests through a unified control centre.
- **Entity Type**: Public (ASX: SDR)
- **Headquarters**: Sydney, Australia
- **Founded**: 2006
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry**: Hospitality technology (hotel management, distribution, revenue management)
- **Target customers**: B2B; hotels of all sizes, from independent properties to large groups, across 150 countries
- **Mission or purpose**: To give hoteliers the power to compete and win by turning visibility into measurable revenue.

## Products & Services
- **[Channel Manager](https://www.siteminder.com/)**: Syncs rates and availability across 450+ booking channels in as little as 60 seconds.
- **[Revenue Management](https://www.siteminder.com/)**: Dynamic Revenue Plus offering AI-driven price recommendations and real-time market insights.
- **[Website Builder](https://www.siteminder.com/)**: Enables hotels to build professional, mobile-optimised websites with a commission-free booking engine.
- **[Business Intelligence](https://www.siteminder.com/)**: Real-time reporting, competitor insights, and AI-driven forecasting via SiteMinder iQ.
- **[Payments](https://www.siteminder.com/)**: Secure, hotel-optimised payment processing (PCI certified, GDPR compliant).
- **[Guest Engagement](https://www.siteminder.com/)**: Streamlined communications to enhance guest experience and drive revenue.
- **[Metasearch](https://www.siteminder.com/)**: Boost visibility on Google, Trivago, and Tripadvisor with optimised listings.

## Market Standing
- **Valuation/Market Cap**: Not disclosed in provided sources; as a public company, market cap can be obtained from ASX filings.
- **Key Metric**: Over US$50 billion in hotel revenue processed annually through the platform (2024); serves 53,000+ hotels with 44,500+ customers.
- **Notable Investors/Partners**: Over 2,000 ecosystem partners including Trip.com, Cloudbeds; integrations with PMS, RMS, CRS, payment gateways.
- **Growth Signals**: Launch of Dynamic Revenue Plus globally; introduction of SiteMinder iQ AI engine; deepened partnership with Trip.com; year-end 2024 growth to 44,500+ customers from 53,000+ hotels; continued awards (Overall Hoteliers Choice Award, Best Channel Manager for 5 consecutive years).

## Competitive Advantages
- **AI-powered forecasting and dynamic revenue management** that uses nearly 4 billion data points to provide real-time market insights.
- **Largest distribution network** with connections to 450+ booking channels, GDS, and metasearch.
- **Unified platform** combining channel management, revenue management, website building, payments, and guest engagement in one control centre.
- **20 years of domain expertise** and the most awarded hotel industry platform.
- **24/7 support in 11 languages**, PCI/GDPR compliance.

## Strategic Focus
- **AI & data leadership**: Expanding SiteMinder iQ to deliver actionable intelligence across the platform.
- **Global distribution reach**: Growing the partner ecosystem (2,000+ partners and counting) and channel connections.
- **Platform unification**: Enabling hoteliers to manage all revenue operations from a single dashboard.
- **Accessibility**: Making dynamic revenue management available to every hotel, regardless of size.

## Why Work Here
- **Flexible working**: Hybrid or remote options depending on location.
- **Culture & growth**: Emphasis on continuous learning, educational leave, and career development.
- **Benefits**: Bonus leave at career milestones, Employee Assistance Program (EAP) for mental health, local support services.
- **Engineering culture**: Global engineering teams, focus on building scalable, secure, and intelligent systems.
- **Global team**: Offices across 150 countries with a diverse, international workforce.

## Sources
1. [siteminder.com](https://www.siteminder.com/) – Main website with product information
2. [siteminder.com/careers](https://www.siteminder.com/careers/) – Careers page with benefits and culture details
3. [siteminder.com/about](https://www.siteminder.com/about/) – About page with platform overview and key metrics
4. [siteminder.com/jobs](https://www.siteminder.com/jobs/) – Job listings page
5. [au.linkedin.com/company/siteminder](https://au.linkedin.com/company/siteminder) – LinkedIn company page

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