---
title: 'Market Research Lead, ChatGPT at OpenAI'
canonical: 'https://feeny.ai/job/market-research-lead-chatgpt-openai-san-francisco-0nheq1y3g1xa'
type: 'job'
last_seen: '2026-11-05'
---

# Market Research Lead, ChatGPT at OpenAI

- **Company:** [OpenAI](https://feeny.ai/companies/openai)
- **Location:** San Francisco, CA
- **Compensation:** $240k–$300k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-09
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/openai/e8ab15cc-f1f9-43cd-8658-e51d925af98c

## Job description

## About the Team

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. We develop strategies that drive awareness, engagement, and usage of OpenAI’s products and platform, helping people and businesses understand and realize the value of AI. The Marketing Insights & Analytics team develops a deep understanding of markets, audiences, behaviors, attitudes, and needs to inform marketing, product, and business decisions. We partner across OpenAI to build foundational audience understanding, shape marketing strategy, inform thought leadership, and measure performance.

## About the Role

As Market Research Lead, ChatGPT you will help shape our Insights & Analytics strategy and set research direction for a major business area or cross-functional initiative. As a senior individual contributor, you will independently define and lead multiple complex research workstreams, connecting audience behavior, perceptions, and feedback to decisions across product, brand, and growth. You will anticipate emerging business questions, bring structure to ambiguous challenges, and translate research into recommendations that influence senior leadership. Alongside delivering hands-on research, you will establish methodological standards, develop foundational research frameworks, and mentor experienced peers. In this role, you will:

- Set research strategy, priorities, and goals for a major business area, aligning the research agenda with critical decisions and anticipating future needs.
- Independently define, prioritize, and lead multiple complex quantitative and qualitative research workstreams, balancing business impact, rigor, speed, and resources.
- Serve as a strategic partner to brand, product marketing, creative, product, and other teams, helping shape business strategy and goals through insights.
- Address challenges such as reaching new audiences, evolving our brand, positioning our product suite, and improving experiences.
- Connect primary research with behavioral data and other evidence, partnering with analytics colleagues to build a holistic understanding of our audiences.
- Translate complex findings into clear narratives and actionable recommendations that influence senior leaders and align stakeholders around decisions.
- Set technical and quality standards for research design, execution, analysis, and interpretation, including work delivered by agencies and vendors.
- Develop reusable frameworks and foundational research that strengthen the team’s ability to answer complex questions over time.

You might thrive in this role if you have:

- 12+ years of experience in mixed-method market research and data analysis, with deep expertise in quantitative and qualitative methods.
- A track record of setting research strategy and independently leading multiple complex workstreams across a substantial business area or cross-functional initiative.
- Strong judgment in ambiguous situations, including identifying the right questions, prioritizing competing needs, and choosing methods that support consequential decisions.
- Hands-on expertise across the full research lifecycle, including instrument design, sampling, weighting, statistical analysis, and reporting.
- Demonstrated success synthesizing evidence from multiple sources into recommendations that influence senior leadership and marketing, product, or business strategy.
- Experience spanning product or go-to-market research, positioning and messaging, brand strategy, campaign development, and tracking.
- Experience conducting global research and managing agencies or vendors to deliver high-quality outcomes.
- Experience establishing research standards, developing reusable frameworks, and mentoring experienced researchers or cross-functional peers.
- Proficiency with statistical analysis and survey programming.
- Excited to make AI part of how you work—actively experimenting with new tools and finding practical ways to improve the quality, speed, and impact of your work

## About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see [OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement](https://cdn.openai.com/policies/eeo-policy-statement.pdf). Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through [this form](https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA). No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this [link](https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241). [OpenAI Global Applicant Privacy Policy](https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf) At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

## About OpenAI

## Company Overview
- **One-liner**: OpenAI is an AI research and deployment company with a mission to ensure that artificial general intelligence (AGI) benefits all of humanity.
- **Entity Type**: Private – structured as a nonprofit parent (OpenAI Foundation) governing a for-profit public benefit corporation (OpenAI Group). The company has confidentially submitted a draft S-1 registration statement to the SEC, signaling a potential future IPO.
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2015
- **Founders**: Sam Altman, Greg Brockman, Ilya Sutskever, John Schulman, Wojciech Zaremba, and others

## Core Business
- **Primary industry**: Artificial intelligence research and deployment
- **Target customers**: B2B (enterprises via API and platform), B2C (ChatGPT users), and developers (API, open-source models)
- **Mission**: To ensure that artificial general intelligence (AGI) – AI systems that are generally smarter than humans – benefits all of humanity.

## Products & Services
- **[ChatGPT](https://openai.com/chatgpt)**: Conversational AI assistant available via web and mobile, used by consumers and integrated into enterprise workflows.
- **[GPT-4 API](https://openai.com/product)**: Large language model accessed via API for developers to build AI-powered applications (text generation, summarization, code assistance, etc.).
- **[DALL-E](https://openai.com/dall-e-3)**: Image generation model that creates images from natural language descriptions.
- **[Whisper](https://openai.com/research/whisper)**: Open-source speech recognition system.
- **[OpenAI Agents](https://openai.com/)**: Emerging product category focused on autonomous AI agents that can perform tasks on behalf of users (announced June 2026).

## Market Standing
- **Valuation**: Not publicly disclosed in the provided sources. Widely reported in the press at ~$300 billion as of early 2026 (post-funding round), but this figure is not confirmed by OpenAI’s official materials.
- **Key Metric**: Total funding exceeds $13 billion from Microsoft and other investors. The company has also confidentially filed a draft S-1 with the SEC (see [openai.com](https://openai.com/) – “Confidential submission of draft S-1”).
- **Notable Investors/Partners**: Microsoft (strategic partner and largest investor), with additional participation from Thrive Capital, Sequoia Capital, Andreessen Horowitz, and others.
- **Growth Signals**: Active hiring with 721 open roles posted; expansion into agent-based products; confidential IPO filing; continued deployment of frontier models.

## Competitive Advantages
- **First-mover & brand recognition**: ChatGPT became the fastest-growing consumer app in history, establishing OpenAI as the household name in generative AI.
- **Research leadership**: Consistently publishes cutting-edge research (GPT-4, DALL-E 3, Whisper, etc.) and attracts top AI talent.
- **Compute & infrastructure**: Exclusive partnership with Microsoft provides massive cloud computing resources (Azure) for training and inference.
- **Unique governance structure**: The nonprofit parent ensures mission alignment (AGI benefiting humanity) while the for-profit arm can raise capital and scale products.

## Strategic Focus
- **Safe AGI development**: Continued emphasis on safety research, alignment, and responsible deployment (e.g., safety systems, model provenance).
- **Enterprise expansion**: Growing ChatGPT Enterprise and API offerings for businesses.
- **Agentic AI**: Building autonomous agents that can “transform work” (announced June 2026).
- **IPO preparation**: Confidential S-1 filing indicates intent to go public, which will require increased financial transparency and governance maturity.

## Why Work Here
- **Culture & values**: OpenAI’s stated values include “Humanity first,” “Act with humility,” “Feel the AGI,” and “Ship joy.” Operating principles emphasize agency, creativity, rapid iteration, and intense focus.
- **Benefits**: Competitive health insurance, mental healthcare support, 24-week paid birth-parent leave (plus 20 weeks for other parents), generous PTO, annual learning & development stipend, daily meals (breakfast, lunch, dinner), and a domestic conference budget.
- **Work environment**: Hybrid/office-based (San Francisco headquarters). The company offers a residency program for researchers and engineers transitioning into AI.
- **Impact**: Employees work directly on frontier AI models that shape the industry and society. The mission-driven nature attracts talent passionate about AGI’s societal implications.

## Sources
1. [OpenAI About Page](https://openai.com/about/)
2. [OpenAI Careers Page](https://openai.com/careers/)
3. [OpenAI Job Search](https://openai.com/careers/search)
4. [OpenAI Homepage](https://openai.com/)

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