---
title: 'Marketing Operations Associate, Direct Marketing at StubHub'
canonical: 'https://feeny.ai/job/marketing-operations-associate-direct-marketing-stubhub-los-angeles-r6b9d7c3yc85'
type: 'job'
last_seen: '2026-11-02'
---

# Marketing Operations Associate, Direct Marketing at StubHub

- **Company:** StubHub
- **Location:** Los Angeles, CA
- **Compensation:** $85k–$115k
- **Posted:** 2026-10-28
- **Last confirmed live:** 2026-11-02
- **Apply:** https://job-boards.eu.greenhouse.io/stubhubinc/jobs/5020009101

## Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

From a team advancing to the playoffs to a major artist announcing a world tour, some of StubHub's most impactful marketing moments require quick decisions, sharp execution, and the ability to act at scale.

We're looking for a Marketing Operations Associate to help capitalize on these exciting moments and deliver timely, relevant email and push campaigns that drive fan engagement and business impact.

In this role, you'll own the planning, prioritization, and execution of high-impact event campaigns across sports, music, theater, and comedy. You'll determine which opportunities to act on leveraging insight tooling and coordinate campaigns from concept through launch, either independently or leading design and engineering teammates. You'll balance a planned marketing calendar with real-time opportunities, where speed and sound judgment can make a meaningful difference.

Beyond campaign execution, you'll help shape how our Direct Marketing team operates at scale. You'll identify opportunities to streamline workflows, improve campaign quality, and reduce manual effort, partnering with Product, Data, and Engineering to develop tools and automation that make our marketing more efficient and effective.

This role is ideal for someone who thrives in a fast-paced environment, brings strong operational judgment and attention to detail, and is excited to both execute great campaigns and build better ways of working. Your impact will be measured not just by the campaigns you launch, but by how you help automate and scale campaign orchestration workflows.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA or Aliso Viejo, CA

What You'll Do:

Campaign Strategy & Execution

- Own the end-to-end execution of email and push campaigns, from opportunity assessment and prioritization through briefing, production, QA, launch, and performance review.
- Manage the marketing calendar, balancing planned campaigns around major events with high-value opportunities that emerge in real time.
- Identify and prioritize campaign opportunities using event signals, audience relevance, business impact, and timing.
- Partner with cross-functional stakeholders to coordinate campaign requests, manage dependencies, and ensure timely, high-quality execution.

Operational Excellence & Scale

- Improve campaign workflows, templates, QA processes, and documentation to increase execution speed, consistency, and quality.
- Identify repetitive manual tasks and collaborate with Product, Data, and Engineering to develop existing and new scalable tooling and automation.
- Help transition the team to new processes and tooling. Gather feedback to improve solutions and ensure adoption.

Measurement & Optimization

- Monitor campaign performance and identify opportunities to improve targeting, creative, timing, and execution.
- Partner with the team to propose and execute experiments to improve campaign effectiveness and inform future strategy.

What You've Done:

- 3+ years of experience in marketing operations, campaign management, program management, or a related field.
- Experience managing complex campaign calendars, operational workflows, or cross-functional programs in fast-paced environments.
- Strong project management skills, with the ability to coordinate multiple campaigns, stakeholders, deadlines, and dependencies simultaneously.
- Exceptional attention to detail and operational rigor, particularly around campaign setup, quality assurance, and execution.
- Strong prioritization and analytical judgment, with the ability to evaluate opportunities based on business impact, customer relevance, and urgency.
- Comfort navigating ambiguity, responding to time-sensitive opportunities, and balancing speed with quality.
- Clear communication skills and a collaborative approach to solving cross-functional challenges.
- A strong sense of ownership and bias for action; the ideal candidate is always seeking continuous improvement and measurable business impact.
- Comfort working with performance data and using metrics to inform decisions.

Nice to Have:

- Experience executing email, push, SMS, or other CRM campaigns.
- Background in consumer marketplaces, ecommerce, ticketing, entertainment, or other high-velocity consumer businesses.
- Familiarity with audience segmentation, personalization, A/B testing, and campaign performance measurement.
- Experience improving campaign workflows through automation, tooling, or process design.
- Working knowledge of SQL or analytics tools.

Why this role matters:

Direct marketing is one of StubHub’s most powerful levers for reaching fans during high-intent moments. Many of the most valuable event opportunities are time-sensitive: playoff advancement, finals matchups, major tours, rivalry games, onsales, inventory changes, and other marquee moments where speed and relevance matter.

Today, many of these campaigns require significant manual coordination, which limits the number of opportunities the team can act on and creates tradeoffs between campaign volume, speed, and quality. This role will increase the team’s capacity to execute more high-impact campaigns while building the operating foundation needed to scale.

Success in this role will mean:

- More high-priority event campaigns launched on time.
- Faster turnaround from opportunity identification to campaign send.
- Higher-quality execution with fewer operational errors.
- Clearer prioritization of campaign opportunities based on business impact.
- Better cross-functional visibility into campaign status, blockers, and outcomes.
- More repeatable processes that reduce manual effort over time.
- A stronger foundation for future campaign automation.

What We Offer:

- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance option.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range $85,000—$115,000 USD

## About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

For California Residents: California Job Applicant Privacy Notice found [here](https://img.vggcdn.net/webresources/PDF/Privacy_Notice_for_Job_Applicants_California.pdf)

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

## About StubHub

## Company Overview
- **One-liner**: StubHub is a leading global ticketing marketplace for live events, connecting fans, sellers, and partners to access an expansive catalog of events worldwide.
- **Entity Type**: Public (NYSE: STUB)
- **Headquarters**: New York, New York, United States
- **Founded**: 2000
- **Founders**: Eric Baker, Jeff Fluhr

## Core Business
- **Primary industry/industries**: Live event ticketing, secondary ticket marketplace, e-commerce
- **Target customers**: B2C (fans attending live events), B2B (sellers, event organizers, content rights holders), and B2C (enterprise partnerships)
- **Mission or purpose statement**: "To give everyone the freedom to access and connect through live experiences."

## Products & Services
- **StubHub Marketplace**: The core platform, a global two-sided marketplace for buying and selling tickets to live events (sports, music, comedy, dance, festivals, theater). It operates in over 200 countries and territories, supports over 30 languages, and accepts payments in over 45 currencies. [stubhub.com](https://stubhub.com)
- **Open Distribution (Direct Issuance)**: A new initiative allowing content rights holders to issue tickets directly through StubHub, improving the fan experience and unlocking new revenue streams. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Advertising Platform**: A new initiative to drive better outcomes for fans and content rights holders and unlock future revenue. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **FanProtect Guarantee**: A promise ensuring a zero-breakage ticket-buying experience, guaranteeing that tickets are valid and delivered on time. [newsroom.stubhub.com](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed as a standalone figure post-IPO; the company is publicly traded (NYSE: STUB).
- **Key Metric**: Annual Revenue of $1.7B (2024) [linkedin.com](https://www.linkedin.com/company/stubhub). For Q1 2026, Revenue was $446.0 million, up 12% year-over-year. Gross Merchandise Sales (GMS) for Q1 2026 was $2.2 billion, up 7% year-over-year. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Notable Investors/Partners**: Parent company is viagogo Entertainment, Inc. Key investors in prior rounds include Stephens Group and Viagogo. [linkedin.com](https://www.linkedin.com/company/stubhub)
- **Growth Signals**: 
    - Q1 2026 saw a 7% increase in GMS and a 12% increase in revenue year-over-year.
    - Adjusted EBITDA increased 50% year-over-year to $72.1 million, with margin expanding over 400 basis points to 16%.
    - Full-year 2026 outlook: GMS of $9.9B to $10.1B and Adjusted EBITDA of $400M to $420M.
    - Headcount grew 12.2% year-over-year to 851 employees.
    - In 2024, fans purchased over 40 million tickets from more than 1 million unique sellers.
    - New initiatives in open distribution and advertising are expected to unlock future revenue. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)

## Competitive Advantages
- **Global Scale & Selection**: Operates in over 200 countries and territories, with an expansive catalog of events across sports, music, comedy, dance, festivals, and theater. [stubhub.com](https://stubhub.com)
- **Trust & Security**: The FanProtect Guarantee provides a zero-breakage ticket-buying experience, a key differentiator in the secondary market. [newsroom.stubhub.com](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)
- **Advanced Pricing Intelligence**: Uses data and technology to offer fair and transparent pricing for tickets.
- **Global Reach**: Supports 33 languages and transactions in 48 currencies, with a presence in over 90 countries and territories.
- **Strong Brand & Scale**: As a leading global marketplace, it has a massive network effect with over 1 million unique sellers and 40 million tickets sold in 2024.

## Strategic Focus
- **Global Expansion**: Continuing to grow its international footprint and make it easier for fans worldwide to access live events.
- **Open Distribution & Advertising**: Developing new initiatives like open distribution (direct issuance) and an advertising platform to create new revenue streams and improve outcomes for fans and content rights holders. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
- **Profitability & Scale**: Focused on disciplined execution to grow globally while increasing profitability through greater scale, as evidenced by the 400+ basis point improvement in adjusted EBITDA margin in Q1 2026.
- **Debt Reduction**: Strengthening the balance sheet, with a $100 million debt reduction in May 2026. [investors.stubhub.com](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)

## Why Work Here
- **Culture & Mission**: StubHub's mission is to give everyone the freedom to access and connect through live experiences, which can be a motivating factor for employees passionate about live events and entertainment.
- **Growth & Scale**: The company is in a strong growth phase (12% revenue growth, 12% headcount growth), offering opportunities for career advancement and impact at a global scale.
- **Engineering & Innovation**: The company is investing in new initiatives like open distribution and advertising, and has a significant technical workforce (245 employees in technical roles). The tech stack includes modern tools like TensorFlow, Tableau, and MySQL. [linkedin.com](https://www.linkedin.com/company/stubhub)
- **Work Environment**: StubHub has a hybrid work model with major offices in New York, Los Angeles, Aliso Viejo, and Atlanta. The company offers a range of roles from engineering to product, design, and business development. [job-boards.greenhouse.io](https://job-boards.greenhouse.io/stubhubinc)
- **Notable Perks**: While specific perks are not detailed in the search results, the company's strong financial performance and focus on growth suggest a stable and well-resourced environment. The company has a significant presence in major tech hubs.
- **Employee Sentiment**: Employer rating on LinkedIn is 2.5/5.0 (909 reviews), with compensation rated 3.1/5.0 and culture rated 2.3/5.0. This suggests areas for improvement in work-life balance and culture, though compensation is viewed more favorably. [linkedin.com](https://www.linkedin.com/company/stubhub)

## Sources
1. [StubHub Careers Page](https://job-boards.greenhouse.io/stubhubinc)
2. [LinkedIn Company Profile](https://www.linkedin.com/company/stubhub)
3. [StubHub Q1 2026 Earnings Release](https://investors.stubhub.com/news/news-details/2026/StubHub-Announces-First-Quarter-2026-Results/default.aspx)
4. [CB Insights Company Profile](https://www.cbinsights.com/company/stubhub)
5. [StubHub Newsroom - Understanding Ticketing](https://newsroom.stubhub.com/2026/03/30/understanding-ticketing-how-platforms-like-stubhub-work/)

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