---
title: 'Marketing Operations Lead at Pylon'
canonical: 'https://feeny.ai/job/marketing-operations-lead-pylon-san-francisco-ark6j6hk8e39'
type: 'job'
last_seen: '2026-09-09'
---

# Marketing Operations Lead at Pylon

- **Company:** Pylon
- **Location:** San Francisco, CA
- **Compensation:** $150k–$180k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.ashbyhq.com/pylon-labs/8dc57dc2-c026-49c9-a723-15c498becbaf

## Job description

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

## ABOUT THE ROLE

Pylon is looking for a Marketing Operations Lead to own the engine room of our marketing function: the martech stack, campaign hierarchy, lead scoring and routing, and the data hygiene that determines how well marketing-generated demand converts into pipeline. We’re a Series B company, and you’d join as our dedicated Marketing Ops hire, the third leg of the Revenue Operations org, alongside Sales Ops and CS Ops, under our Head of Revenue Operations. As the only person focused solely on marketing ops, you’ll take ambiguous requests from across the team and turn them into durable systems, automation, and reporting, not one-off fixes. You’ll also own one of our biggest current investments: we’ve bought Marketo, and you’ll lead the implementation, architecting programs, wiring the Salesforce sync, and migrating our top-of-funnel and nurture motions onto it.

## WHAT YOU’LL DO 📌

- Own the martech stack: Administer and improve our marketing tools, including Marketo, [Customer.io](http://Customer.io), Unify, UserGems, Sequel, Hightouch, Clay, Navattic, and Hex, alongside Salesforce, keeping them integrated, clean, and trusted, and partnering with Sales on Amplemarket.
- Own campaign hierarchy: Maintain a clean, consistent campaign hierarchy in Salesforce so every webinar, paid campaign, event, and sponsorship rolls up correctly into channel and pipeline reporting.
- Own lead routing and speed to lead: Design and iterate lead scoring, lead-to-account matching, and routing logic with Sales Ops, including inbound SDR assignment, account-owner continuity, recycling and disposition, abandoned-demo flows, and closed-lost buffers, so the right leads reach the right rep fast.
- Own lead source, channel taxonomy, and attribution: Maintain the lead source and MQL data model, including channel classification and funnel-stage (MOF/BOF) tagging, and resolve unattributed opps, missing UTMs, and duplicate records so the team can trust what’s driving pipeline.
- Keep tracking honest: Manage Google Tag Manager and ad-platform APIs, build and maintain paid audiences (retargeting, exclusion, suppression), and use tools like Hockeystack and Bizible to build attribution models the team can trust.
- Run the lead, MQL, and event lifecycle: Own the MQL to S1 to S2 funnel end to end, including event and webinar operations (registration, member-status sync, enrichment, booking links, and MQL handoff to inbound SDRs), with enrichment running reliably across every source.
- Own email deliverability: Keep marketing sends landing in the inbox, sending-domain health, SPF/DKIM/DMARC, list hygiene, and deliverability issues before they affect reach.
- Own data privacy and consent: Keep collection and consent compliant across marketing systems (GDPR, CCPA), preferences, suppression, and opt-outs, so we grow without compliance risk.
- Put AI to work across ops: Use AI and automation to remove manual, error-prone steps across enrichment, data cleanup, routing, reporting, and lifecycle workflows.
- Build reporting the team trusts: Partner with RevOps and Data on how marketing metrics are modeled and presented, including MQL/S1/S2 pacing against targets.
- Partner across RevOps, and own the budget: Align with Sales Ops, CS Ops, and the Head of RevOps on shared funnel definitions, handoffs, and SLAs, manage marketing ops spend, and be the team’s go-to for systems, reporting, and enablement, including self-serve Hex dashboards.

## WHAT SUCCESS LOOKS LIKE 🎯

- The funnel is measured cleanly end to end: generated opportunities, qualified opportunities, and MQLs tracked accurately and trusted across the team.
- Conversion rates improve at every stage as you tighten scoring, routing, lifecycle, and data quality.
- Marketing’s contribution to the pipeline is clear and defensible at any moment.

## WHO YOU ARE 💼

- Deep Marketo expertise, a hard requirement: you know the platform inside and out (forms, lists, program architecture, scoring, nurture, integrations) and have run it end to end. We will not consider candidates without hands-on Marketo experience.
- 5-7 years in Marketing Operations or Revenue Operations, ideally in B2B SaaS, comfortable both building a report and explaining what it means for the business.
- Salesforce expertise, required: hands-on admin experience, including the Campaign object, campaign hierarchies, and reporting and dashboards.
- Lead scoring and routing: a proven track record designing scoring models, lead-to-account matching, and routing logic in B2B SaaS.
- AI fluency: you actively use AI tools to work faster and build better processes, this is core to how the role operates, not a nice-to-have.
- Systems thinker: you fix the underlying system rather than patching one-off issues.
- Clear communicator: you explain technical and data concepts to non-technical stakeholders who need answers, not jargon.
- Operates autonomously: as the sole owner of marketing ops, you run a live request queue while shipping a multi-month platform project, and translate vague asks into the right system, automation, or report.
- You’re in SF or willing to relocate, you love working in person.
- (Bonus) Prior experience leading a full MAP implementation or migration.
- (Bonus) Experience with other MAPs ([Customer.io](http://Customer.io) or equivalent) alongside Marketo.
- (Bonus) GTM/ad-platform tracking depth plus attribution tools (Hockeystack, Bizible).
- (Bonus) BI comfort in Hex (or Looker/Tableau) to partner with RevOps and Data on how metrics get modeled.
- (Bonus) SQL comfort, able to query a data warehouse (Snowflake, BigQuery, or similar) for ad hoc analysis.
- (Bonus) Experience with intent/signal tools (Unify, UserGems) or CDP/data-activation tools (Sequel, Hightouch).
- (Bonus) You’ve partnered with dedicated Sales Ops and/or CS Ops before.

## About Pylon

## Company Overview
- **One-liner**: Pylon is an AI-native customer support platform purpose-built for B2B companies, unifying conversations across Slack, Teams, email, and chat into a single intelligent workspace.
- **Entity Type**: Private (Series B – $31M raised August 2025, total funding ~$51.3M)
- **Headquarters**: San Francisco, California, USA
- **Founded**: 2022 (Y Combinator Winter 2023 batch)
- **Founders**: Advith Chelikani (Co-Founder & CEO), Robert Eng (Co-Founder), Marty Kausas (Co-Founder)

## Core Business
- **Primary industry**: Customer Support / Customer Service Software (SaaS)
- **Target customers**: B2B companies of all sizes, from startups (e.g., Vellum, Hightouch, Deel) to mid-market and enterprise.
- **Mission / purpose**: To build the first customer support platform designed for how B2B teams actually work – with complex accounts, multiple stakeholders, and conversations across many platforms.

## Products & Services
- **Omnichannel Support**: A single view for all customer conversations across Slack Connect, Microsoft Teams, Discord, email, in-app chat, WhatsApp, and ticket forms. Manages both internal and external channels.
- **AI Assistants + Agents**: AI-powered tools that automatically route issues based on intent, draft replies and knowledge articles, categorize tickets, surface account insights, generate charts, and answer natural-language questions about customers. Can resolve 50% of eligible inquiries without human intervention.
- **Knowledge Automation**: AI that identifies gaps in the knowledge base, drafts articles, and surfaces the right answers before the support team has to search.
- **Account Intelligence**: Automatically tracks churn signals, feature requests, renewal risk, and other key account data, surfacing full customer context in seconds for support, success, and sales teams.

## Market Standing
- **Valuation / Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding of **$51.3M** (Pre-Seed $125K from Y Combinator, Seed $3.2M led by General Catalyst, Series A $17M led by a16z, Series B $31M led by Bain Capital Ventures and a16z). Estimated annual revenue of **~$2.3M** as of mid-2025 (LinkedIn estimate).
- **Notable Investors / Partners**: Andreessen Horowitz (a16z), Bain Capital Ventures, General Catalyst, Y Combinator.
- **Growth Signals**:
  - Headcount grew **158% YoY** to ~87 employees (July 2025).
  - Claims **90% decrease in First Response Time** (from 35 minutes to <3.5 minutes) and **8x faster resolution time** despite 76% more ticket volume.
  - Customers include YC companies like Vellum, Hightouch, and Deel.
  - 50% of eligible inquiries resolved without human intervention.
  - Active hiring across engineering, customer success, sales, product, and GTM roles.

## Competitive Advantages
- **AI-native architecture**: Built from the ground up with AI, rather than bolting AI onto legacy platforms like Zendesk or Intercom.
- **B2B-specific channel support**: First platform to natively integrate Slack Connect, Microsoft Teams, and community channels (Discord) – critical for B2B workflows.
- **Account Intelligence**: Proactive detection of churn risk, feature requests, and renewal signals from support conversations, shared across support, success, and sales.
- **Compliance & security**: SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant, making it suitable for regulated industries.

## Strategic Focus
- **Current priorities**: Deepening AI automation (agents, knowledge base, routing), expanding omnichannel integrations, and scaling the go-to-market organization to capture more mid-market and enterprise customers migrating off legacy tools (e.g., Zendesk, Intercom, Freshdesk, Salesforce Service Cloud).
- **Direction for growth**: Become the default support platform for all B2B companies, leveraging AI to handle routine issues while empowering agents with full context.

## Why Work Here
- **Culture highlights**: Mission-driven team building the “first B2B support platform,” with a strong engineering background (founders from Caltech, Airbnb, Samsara, Affinity). Fast-paced startup environment.
- **Remote/hybrid policy**: In-person at the San Francisco office.
- **Notable perks/engineering culture**: Cutting-edge AI work; chance to shape product from early stage; exposure to founders and experienced leaders (e.g., Head of Engineering from Samsara). High growth means opportunity for impact and career acceleration.

## Sources
1. [usepylon.com](https://www.usepylon.com/)
2. [Pylon Jobs (Ashby)](https://jobs.ashbyhq.com/pylon-labs)
3. [Y Combinator – Pylon](https://www.ycombinator.com/companies/pylon-2)
4. [LinkedIn – Pylon](https://www.linkedin.com/company/usepylon)

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