--- title: 'Marketing Operations Manager at TTEC Digital' canonical: 'https://feeny.ai/job/marketing-operations-manager-ttec-digital-colombia-5tmbfphejfvz' type: 'job' last_seen: '2026-10-15' --- # Marketing Operations Manager at TTEC Digital - **Company:** TTEC Digital - **Location:** Colombia - **Employment:** full-time - **Work type:** hybrid - **Posted:** 2026-10-15 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.lever.co/ttecdigital/d49391dc-8d3f-42ce-92ee-63a6317b014e ## Job description At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. We’re seeking a resourceful, detail‑driven Marketing Operations Manager to own and optimize our marketing technology ecosystem. You’ll orchestrate campaign execution across our stack — including Marketo, Microsoft Dynamics 365, Apollo, Copilot Agent Studio, Make, and more, ensuring seamless integrations, precise tracking, and scalable processes. This role is the operational backbone of our integrated marketing campaigns, translating strategy into execution by managing systems, workflows, and data that drive pipeline and revenue. This is a hybrid role, with 2 days per week onsite in the Bogotá office. What You'll Be Doing: MarTech Orchestration & Integration - Own and optimize the MarTech stack. - Implement and integrate new best-in-class systems to drive greater marketing impact. - Coordinate with internal and external partners to align campaign setup, tracking, and reporting. Campaign Enablement & Execution - Build email nurtures, landing pages, outbound sequences, paid ads, organic social (support). - Operationalize intent data into dynamic audience targeting, nurture workflows, and sales alerts. - Manage lead lifecycle: scoring, routing, and notifications from marketing to sales via Marketo and Dynamics. - Work with Demand Gen team to implement signal‑based workflows (e.g., engagement, intent spikes, CRM stage changes) that trigger automated actions in campaigns and sales follow‑ups. Data Governance & Automation - Maintain clean, synchronized data across CRM, marketing automation, and enrichment tools. - Automate cross‑platform workflows. - Inspect and update governance for UTMs, GTM, tagging, and event tracking to ensure consistent reporting. Analytics & Reporting - Build and maintain dashboards for Brand, Influence, and Conversion stage KPIs. - Report on campaign performance, lead flow, pipeline creation, and revenue contribution. - Surface actionable insights from deal and campaign analysis to improve future campaigns. What you’ll bring to us: - 5–8 years in marketing operations or revenue operations, preferably in B2B SaaS or ABM-driven environments. - Hands‑on experience with marketing automation, CRM, data analytics, and workflow tools - Experience with digital campaign management and end to end attribution - Proven track record managing analytics across websites, digital campaigns, and CRM platforms - Proficiency with web analytics platforms (e.g., GA4, or privacy-compliant alternatives). - Strong data visualization and reporting skills (Tableau, Power BI, Looker, or similar). - Familiarity with data integration tools, tag management systems, and attribution modeling - Strong understanding of data governance, lead lifecycle management, and pipeline analytics. - Excellent communication skills for cross‑functional collaboration. ## Preferred Qualifications - Expert level skills in: - Marketing Automation: Marketo - CRM: Microsoft Dynamics 365 - Workflows: Make - Data & Intent: Apollo, Zoominfo - Creative/Website: Webflow, Adobe Creative Cloud - Analytics: Looker, PowerBI, Google Analytics, Google Tag Manager - AI: Copilot, Cowork - Experience operationalizing intent and signal-based workflows into automated audience targeting and sales acceleration. - Familiarity with AI-assisted marketing. - Experience coordinating integrated campaigns with external agency partners. ## #LI-IG1 ## About TTEC Digital ## Company Overview - **One-liner**: TTEC Digital is the largest pure-play Customer Experience (CX) technology partner globally, delivering data, AI, observability, security, and contact center solutions for enterprise clients. - **Entity Type**: Public (subsidiary of TTEC Holdings, NASDAQ: TTEC) - **Headquarters**: Austin, Texas, United States (with offices in Greenwood Village, Colorado, and global locations) - **Founded**: 1982 (as part of TTEC; TTEC Digital operates as a dedicated digital business unit) - **Founders**: Not publicly disclosed for TTEC Digital specifically; TTEC Holdings was founded by Kenneth Tuchman ## Core Business - **Primary industry**: IT Services and IT Consulting, specifically Customer Experience (CX) technology and digital transformation - **Target customers**: Enterprise B2B clients (1,000+ clients across North America, Europe, and Asia Pacific), including global brands and public service organizations - **Mission or purpose statement**: "To help the world’s most respected organizations create connected, valuable, lasting relationships." (Guided by values of purpose, humanity, and connection) ## Products & Services - **CX Strategy & Consulting**: End-to-end CX design, orchestration, and transformation consulting, including customer journey mapping and experience architecture. - **Contact Center Technology Implementation**: Certified at the highest tier across major platforms (Amazon Connect, Google Gemini Enterprise, NICE CXone, Genesys Cloud, Five9), covering implementation, integration, and optimization. - **AI & Agentic AI Solutions**: Design and deployment of AI-driven contact center solutions, including agentic AI architectures, conversational AI, and Google Gemini Enterprise CX. - **Data, Analytics & Insights**: Data engineering, analytics, and insights services to drive customer behavior understanding and business outcomes. - **Observability & Security**: Cloud-native observability, security, and monitoring solutions for CX environments. - **Managed Services**: Ongoing operations, maintenance, and support for CX technology stacks, with outcome-based delivery rather than hours billed. - **Proprietary Software & Forward-Deployed Engineers**: Custom-built software and embedded engineering resources for tailored client solutions. ## Market Standing - **Valuation/Market Cap**: Not disclosed (TTEC Digital is a subsidiary; TTEC Holdings' market cap is separate and not provided in sources) - **Key Metric**: Annual Revenue not publicly disclosed for TTEC Digital; parent TTEC Holdings reports consolidated revenue. Total funding is not applicable (public parent). - **Notable Investors/Partners**: Certified partner of Amazon Web Services (AWS), Google Cloud (Gemini), NICE, Genesys, Five9, and other leading CX platforms. Clients include global brands across North America, Europe, and Asia Pacific. - **Growth Signals**: - Headcount growth: +12.1% YoY (+214 employees) per LinkedIn; official site claims 2,000 technologists (conflicting reports — see Sources) - Active job postings up +82.4% year-over-year (62 open positions as of data date) - 2026 Great Place to Work Certification (USA); 2025 Gold, Silver & Bronze Stevie Awards; 2024 Fortune's America's Most Innovative Companies ## Competitive Advantages - **Largest pure-play CX technology partner** globally, with a deep foundation in data, AI, and observability/security - **2,000+ technologists** and certified at the highest tier across every major CX technology platform (data, analytics, contact center, CRM, cloud, frontier AI) - **Single accountable partner** model — from first architecture decision through deployment and ongoing operations - **Outcome-based delivery** (measured on outcomes, not hours billed) with a "global firm + strategic partner" agility - **Global footprint** with offices across North America, Europe, Asia Pacific, and delivery centers in India and Philippines, offering support in dozens of languages ## Strategic Focus - **AI-driven transformation**: Scaling agentic AI and generative AI solutions across enterprise CX (e.g., Google Gemini Enterprise, Amazon Connect agentic AI) - **Cloud-native modernization**: Deepening AWS, Azure, and Google Cloud expertise for contact center and CX infrastructure - **Data & analytics expansion**: Growing analytics and insights capabilities to drive measurable business outcomes - **Talent acquisition**: Aggressively hiring across senior consulting, architecture, and engineering roles (62 active postings, +82.4% YoY job posting growth) ## Why Work Here - **Great Place to Work certified** (2026, 2025, 2024) — recognized for team quality and culture - **Remote-friendly**: Many roles are remote (e.g., "Remote — Full-Time Austin, TX"), with a fully remote U.S.-based team; some on-site roles in Hyderabad, India - **Global stage**: Work with world-renowned brands and essential public service organizations on high-stakes AI and cloud projects - **Engineering culture**: "Ditch the script and build tailor-made systems" — emphasis on innovation, custom builds, and forward-deployed engineering - **Employee ratings** (LinkedIn): 3.8/5 overall; Work-Life Balance 4.1, Compensation 3.6, Culture 3.6, Career 3.5 - **Growth opportunities**: Strong headcount growth (+12.1% YoY) and expanding AI practice areas - **Diverse, global team**: Workforce distributed across 20+ countries, with strong talent pipelines from Cognizant, Avtex, HCLTech, and Accenture ## Sources 1. [ttecdigital.com](https://www.ttecdigital.com/about) 2. [ttecdigital.com](https://www.ttecdigital.com/careers) 3. [jobs.lever.co](https://jobs.lever.co/ttecdigital) 4. [linkedin.com](https://linkedin.com/company/ttec-digital) 5. 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