---
title: 'Marketing Social Channel and Community Manager at NICE'
canonical: 'https://feeny.ai/job/marketing-social-channel-and-community-manager-nice-united-states-hoboken-nj-kyd54d671pdn'
type: 'job'
last_seen: '2026-11-10'
---

# Marketing Social Channel and Community Manager at NICE

- **Company:** NICE
- **Location:** United States / Hoboken, NJ
- **Posted:** 2026-11-06
- **Last confirmed live:** 2026-11-10
- **Apply:** https://boards.eu.greenhouse.io/nice/jobs/5030120101?gh_jid=5030120101

## Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The opportunity

Help shape how NiCE shows up, connects and participates on social.

We’re looking for a hands-on Social Channel & Community Manager to manage our global NiCE and NiCE Cognigy social presence, with a primary focus on LinkedIn and YouTube.

You’ll combine strong channel management with active listening, editorial judgment and community engagement. Working with our Global Social Lead and Social Content Creator, you’ll identify relevant conversations, bring forward content ideas and build an engaging daily presence for our brands.

## What you will do

- Manage our channels. Own day-to-day calendar coordination, scheduling, publishing and account management, tailoring execution to each channel’s audience and strategy.
- Listen and identify opportunities. Monitor audience conversations, industry developments and platform trends, translating insights into relevant post ideas and opportunities to participate.
- Build community. Engage with audiences on our channels and in relevant industry conversations, responding thoughtfully and escalating issues when needed.
- Shape the editorial calendar. Balance original engagement content, timely opportunities and priority brand and campaign initiatives.
- Partner on content. Work closely with our Social Content Creator to turn ideas and listening insights into compelling, channel-native content.
- Collaborate across Marketing. Partner with brand, communications, campaign, product marketing and regional teams to bring useful stories and perspectives to social.
- Improve performance. Track audience and content performance, share actionable insights and recommend changes to strengthen engagement and channel effectiveness.
- Support advocacy. Help executives, subject matter experts and employees participate through agreed social programs.

## What you bring

- 2-5 years of hands-on social media experience, including independent management of multiple brand channels, community engagement, social listening and performance optimization.
- Bachelor’s degree in Marketing or related field or experience
- Strong experience with LinkedIn and YouTube, plus working knowledge of other major social platforms.
- Excellent writing and editorial judgment, with the ability to make complex topics accessible and engaging.
- A track record of translating audience insights and trends into relevant content opportunities.
- Experience with social publishing, listening and analytics tools.
- Strong organization, sound judgment and the ability to manage competing priorities.
- Experience in B2B technology or a similarly complex industry is strongly preferred.
- Ability to collaborate globally, including regular working-hour overlap with a Berlin-based manager.

What success looks like

Our channels run reliably, our audiences experience an active and responsive brand, and listening consistently informs what we create. Relevant audience growth, meaningful engagement and content performance improve through a clear rhythm of learning and optimization.

## About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

## About NICE

## Company Overview
- **One-liner**: NICE provides AI-powered cloud platforms that automate customer service and workforce engagement, enabling organizations to deliver extraordinary customer experiences.
- **Entity Type**: Public (NASDAQ: NICE)
- **Headquarters**: Ra'anana, Israel (Global HQ); Hoboken, New Jersey, USA (Americas HQ) – locations listed in careers page indicate dual HQ presence.
- **Founded**: Not explicitly stated in provided search results (commonly known as 1986, but no source in this data)
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industries**: Contact center software, customer experience (CX) automation, workforce engagement management, financial crime and compliance (via NICE Actimize), public safety (policing and criminal justice).
- **Target customers**: B2B – enterprise, mid-market, and small-to-medium businesses across industries; also government and financial institutions.
- **Mission/purpose**: To transform the world with AI that puts people first – automating engagements into proactive, safe, intelligent actions.

## Products & Services
- **NICE CXone**: Cloud-native contact center as a service (CCaaS) platform with AI-powered self-service, routing, workforce engagement management, and analytics.
- **NICE Actimize**: Financial crime, risk, and compliance solutions for over 1,000 financial institutions.
- **NICE Inform / Justice**: Solutions for public safety, policing, and criminal justice operations (30,000+ agencies).
- **AI & Automation Layer**: Purpose-built CX AI embedded across all products, including proactive AI agents, knowledge management, and digital self-help across 30+ channels.

## Market Standing
- **Valuation/Market Cap**: Not directly provided in search results.
- **Key Metric**: Annual Revenue (Non-GAAP) of **$2.735 billion** (FY 2024), with 15% year-over-year growth.
- **Notable Investors/Partners**: Not listed in provided materials; however, NICE has a large partner ecosystem and is trusted by over 27,000 customers, including >85% of the Fortune 100.
- **Growth Signals**:
  - 10,000+ employees, including >3,000 software engineers and 650 AI engineers.
  - Named a Leader in Gartner Magic Quadrant for CCaaS for 11th consecutive year (2025).
  - Forrester Research named NICE the industry CCaaS Leader with strongest offering and strategy.
  - 25 billion+ interactions powered annually.
  - Strong financials: Non-GAAP operating income of $850M (31.1% margin), cash from operations $833M.

## Competitive Advantages
- **30+ years of leadership** in the contact center and CX space with a proven track record of enabling digital transformations.
- **Massive R&D investment**: >3,300 R&D professionals and 650 dedicated AI engineers; 195+ patents.
- **Comprehensive, unified suite**: Combines AI self-service, routing, workforce management, and analytics on one cloud-native platform.
- **Global scale**: 27,000 customers across 150+ countries, 27 local offices.
- **Partner community**: Industry’s largest community of CX partners for customization and extension.

## Strategic Focus
- Deepening AI-native capabilities (proactive agents, automation at scale).
- Expanding digital-first contact center adoption and migrating on-premise customers to cloud.
- Targeting vertical markets (financial services, public safety) with specialized solutions.
- Continued investment in R&D and innovation – maintaining market leadership in CCaaS and workforce engagement.

## Why Work Here
- **Culture**: “Based on respect and teamwork”, strives for excellence, encourages out-of-the-box thinking and rewards excellence – both individual and collective growth.
- **Flexibility**: NiCE-FLEX hybrid model (2 days in office, 3 days remote) for most roles; fully remote options for customer-facing positions.
- **Learning & Development**: Comprehensive online learning platforms, external certifications, conferences, leadership workshops, and an annual global career development event.
- **Internal mobility**: Strongly encouraged – employees can move to new roles, relocate internationally, or pivot to new disciplines.
- **Benefits**: Comprehensive health insurance (including family), pension schemes, flexible working hours, global and local holiday celebrations, awards and competitions, and a strong focus on health & safety.
- **Employee Voice**: Regular, confidential engagement surveys managed by an external firm to continuously improve the employee experience.
- **Global community**: Involved in local communities, including the NiCE Code: Coda mentorship program for young girls in coding.

## Sources
1. [NICE Careers Page](https://www.nice.com/careers)
2. [Working @ NiCE](https://www.nice.com/company/corporate-responsibility/working-at-nice)
3. [About NiCE](https://www.nice.com/company/about-us)
4. [NICE Corporate Overview (PDF, Dec 2025)](https://resources.nice.com/wp-content/uploads/2025/12/NiCE-Corporate-Overview-Dec-2025.pdf)
5. [Careers – Apply](https://www.nice.com/careers/apply)

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