---
title: 'Marketplace Operations Lead at nitra'
canonical: 'https://feeny.ai/job/marketplace-operations-lead-nitra-new-york-new-york-pyztyt2s7vza'
type: 'job'
last_seen: '2026-09-13'
---

# Marketplace Operations Lead at nitra

- **Company:** nitra
- **Location:** New York New York, United States
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-13
- **Apply:** https://jobs.lever.co/nitra/7cde1cbd-dcff-4e60-84f1-b2b59479da74

## Job description

Who we are: Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible.  Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.

We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together.

We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year — and beyond. Our growth is not accidental; it’s the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we’re looking for people who want to do the most meaningful work of their careers.

If you want comfort, this isn’t the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome.

Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD.

We're looking for: You would be joining Nitra at a critical stage of growth as we scale through Series B and build the foundation for the next phase of the company.

We’re looking for a Marketplace Operations Lead to help build and scale the operating engine behind NitraMart, Nitra’s healthcare marketplace. This is a hands-on role for someone who thrives in fast-moving environments, has exceptional attention to detail, and enjoys solving complex operational problems.

You will work cross-functionally to manage day-to-day marketplace operations, resolve issues across the customer and order journey, improve workflows, and use data to identify opportunities to make NitraMart more efficient and reliable. Your work will help build the processes and systems needed to scale the marketplace to thousands of healthcare practices.

The ideal candidate brings 4-8 years of experience in marketplace, business, e-commerce, logistics, or customer operations, ideally at a high-growth technology company. Experience with order flows, vendors, product catalogs, fulfillment, or procurement is a strong plus.

You are proactive, analytical, highly organized, and comfortable operating through ambiguity. You take ownership, move quickly from identifying problems to resolving them, and know when to solve something manually versus building a more scalable solution.

Your responsibilities will include:

- Own day-to-day NitraMart operations
- Manage marketplace workflows across orders, vendors, products, fulfillment, and customer issues.
- Identify operational problems and drive them through resolution quickly and accurately.
- Deliver a great marketplace experience
- Partner with Customer Success, Product, and other teams to improve the end-to-end customer journey.
- Monitor marketplace performance and identify opportunities to improve utilization, reliability, and customer satisfaction.
- Turn data into action
- Track marketplace KPIs, investigate trends and root causes, and translate insights into clear actions.
- Build reporting and analyses that improve visibility into marketplace performance.
- Build scalable processes
- Improve workflows, documentation, reporting, and internal tools as NitraMart grows.
- Identify repetitive manual work and partner with Product and Engineering on opportunities for automation.
- Support marketplace growth
- Help launch new vendors, products, and marketplace capabilities.
- Work cross-functionally to execute initiatives that expand and improve NitraMart

You have:

- 4-8 years of experience in marketplace operations, business operations, e-commerce, logistics, customer operations, or a similarly operational role.
- Strong analytical and problem-solving skills with comfort working with data and spreadsheets; SQL experience is a plus.
- Exceptional attention to detail and the ability to manage multiple operational workstreams.
- High ownership, urgency, and comfort operating in a fast-moving startup environment.
- A builder mindset—you identify problems, develop practical solutions, and drive them through completion.
- Strong communication skills and experience working cross-functionally.
- Experience with B2B marketplaces, e-commerce, procurement, vendors, fulfillment, healthcare, or SMB customers is a plus.
- Bachelor’s degree or equivalent experience.

We offer:

- Equity - Everyone at Nitra is an owner. When the company wins, you win
- Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra
- Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.

The base salary range for this full-time position is $120k - $160k + equity + benefits. Our salary ranges are determined by role, level, and location.

Nitra values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnicity, national origin or ancestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law.

## About nitra

## Company Overview
- **One-liner**: Nitra provides a unified financial platform for independent medical practices, combining spend, capital, back office, and front desk AI solutions to create the first fully autonomous healthcare practice.
- **Entity Type**: Private (Series B, $194M total funding)
- **Headquarters**: New York, USA
- **Founded**: 2021
- **Founders**: Tim Hwang (Chairman, Co-Founder and CEO), Jonathan Chen (President & Co-CEO)

## Core Business
- **Primary industry/industries**: Fintech, Healthcare IT, Financial Services
- **Target customers**: Independent medical practices, multi-site specialty groups, MSOs, and hospital-affiliated networks (B2B)
- **Mission or purpose statement**: "Create a more efficient healthcare system and the technology that makes it possible." [nitra.com/about-us](https://nitra.com/about-us)

## Products & Services
- **[Spend (Nitra Card)](https://nitra.com)**: A Visa business card built specifically for medicine, with a marketplace (NitraMart) that prices what practices buy. Free BillPay, Accounting, and Expenses included.
- **[Capital](https://nitra.com)**: Loans and financing for equipment, growth, and outstanding claims, moving with the practice’s needs.
- **[Back Office](https://nitra.com)**: Automated bills, books, and expense management – no manual reconciliation.
- **[Front Desk (TrinaOne AI)](https://nitra.com)**: AI-powered assistant that answers phones in any language 24/7, verifies insurance before visits, and automatically codes invoices. Syncs with Nextech and QuickBooks.
- **NitraMart**: A marketplace for medical supplies and services aggregated for better pricing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: Annual Revenue ~$4M (est.) with $1B+ practice spend processed and $20B committed to independent medicine. [linkedin.com](https://www.linkedin.com/company/nitrahq)
- **Notable Investors/Partners**: Andreessen Horowitz (a16z), New Enterprise Associates (NEA), Sazze Partners, Pantera, KB Financial Group, Jerry Yang, Will Smith’s Dreamers VC, Dunamu & Partners, CoVenture. [nitra.com/about-us](https://nitra.com/about-us)
- **Growth Signals**: Headcount grew 170% YoY (to 76 employees); 62 active job postings; offices in New York, Washington DC, and Taipei; recently closed $50M Series B in March 2026. [linkedin.com](https://www.linkedin.com/company/nitrahq)

## Competitive Advantages
- **Full-stack platform purpose-built for healthcare**: Unlike generic fintech cards, Nitra ties spending, capital, back-office automation, and AI front-desk into one HIPAA-aware, SOC 2 Type II system.
- **Data flywheel effect**: The card trains the books, the books inform capital – each module makes the others smarter.
- **Deep integrations** with existing EHRs (Nextech) and accounting tools (QuickBooks), minimizing switching costs.
- **White-glove onboarding** that gets practices running in days, not months.
- **Visa Business Network & FDIC-insured partner bank** backing.

## Strategic Focus
- Scaling the fully autonomous practice vision by expanding the platform's AI capabilities (TrinaOne), deepening specialty-specific features for multi-site groups, and growing international presence (offices in three continents). [nitra.com/careers](https://nitra.com/careers)
- Aggressive hiring across engineering, product, sales, and customer success to support rapid growth.

## Why Work Here
- **Hybrid working model**: Collaborate in person four days a week with built-in flexibility. [nitra.com/careers](https://nitra.com/careers)
- **Platinum-level health insurance** (health, vision, dental) and pre-tax commuter benefits with 25% company match.
- **Competitive salary** reflecting top-tier talent plus equity ownership ("Everyone at Nitra is an owner").
- **Generous 401k match** and retirement benefits.
- **Global team culture** with offices on three continents and a high-performance, collaborative environment.
- **Rapid career growth** – 62 open roles across multiple departments with a 1967% YoY increase in job postings. [linkedin.com](https://www.linkedin.com/company/nitrahq)

## Sources
1. [nitra.com](https://nitra.com) – Product details and company description
2. [nitra.com/about-us](https://nitra.com/about-us) – Investors and mission
3. [nitra.com/careers](https://nitra.com/careers) – Benefits, culture, global offices
4. [jobs.lever.co/nitra](https://jobs.lever.co/nitra) – Open positions
5. [linkedin.com/company/nitrahq](https://www.linkedin.com/company/nitrahq) – Headcount, revenue, funding, employee demographics

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