---
title: 'Mechatronics Remote Support Engineer at Humanoid'
canonical: 'https://feeny.ai/job/mechatronics-remote-support-engineer-humanoid-london-sy09dd845z3r'
type: 'job'
last_seen: '2026-09-10'
---

# Mechatronics Remote Support Engineer at Humanoid

- **Company:** [Humanoid](https://feeny.ai/companies/humanoid)
- **Location:** London, United Kingdom
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-10
- **Last confirmed live:** 2026-09-10
- **Apply:** https://jobs.ashbyhq.com/humanoid/4b498bba-e364-428e-8849-8a3db341a42b

## Job description

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 Alpha - our rapidly developed humanoid platform now running in real industrial pilots - and we’re growing the team to take it even further.

## About the Role

We are looking for a Mechatronics Remote Support Engineer to be the troubleshooting core of our Remote Services team — the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and — when hands are needed on the robot — produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute. This is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a “flying doctor” when local resources cannot resolve an issue themselves. What You’ll Do:

- Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).
- Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating.
- Produce complete physical-intervention recommendations — what to do, why, how, the skill level, spare parts, expected time, and any special tooling.
- Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves.
- Prioritise cases against SLAs and keep customers informed with clear, transparent updates.
- Document diagnoses and resolutions so the team’s collective knowledge grows while the digital tools mature.
- Escalate through the single point of entry to Engineering when a case genuinely needs R&D.

We’re Looking For:

- Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators.
- Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware.
- Strong remote-diagnosis instincts — you localise faults precisely before recommending any physical work.
- Clear technical communication with customers and field teams, especially under SLA pressure.
- A methodical, case-to-the-end mindset with disciplined documentation.
- Willingness to travel occasionally for on-site interventions.

Nice to have:

- Experience with Time-of-Flight (ToF) sensors and IMUs.
- Python and Git for building small diagnostic utilities.
- Prior customer-facing field-service or technical-support experience.
- Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working.

## What We Offer

- Competitive equity: stock options with meaningful upside as we scale.
- 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.

## About Humanoid

## Company Overview
- **One-liner**: Humanoid builds commercially scalable, safe, and reliable humanoid robots designed to automate labor-intensive industrial tasks across warehousing, logistics, manufacturing, and retail.
- **Entity Type**: Private (Seed stage)
- **Headquarters**: London, United Kingdom (HQ) with offices in Cambridge, MA, USA; Burnaby, BC, Canada; and additional presence in Germany, Georgia, and the UAE.
- **Founded**: 2024
- **Founders**: Artem Sokolov (CEO & Founder)

## Core Business
- **Primary industry/industries**: Robotics Engineering, Humanoid Robotics, Industrial Automation, Artificial Intelligence
- **Target customers**: B2B / Enterprise — industrial sectors including retail, e-commerce, third-party logistics (3PL), manufacturing, and automotive.
- **Mission or purpose statement**: “Empowering humanity by building the most reliable, safe, and helpful humanoid robots.” The company aims to free people from repetitive, dangerous, and tedious work, allowing them to engage in more creative and meaningful activities.

## Products & Services
- **HMND 01 Alpha Wheeled**: A robust industrial-grade wheeled humanoid robot designed for material handling, pick-and-place, and visual inspection in warehouses and factories. Prioritizes reliability, low total cost of ownership (TCO), and minimal maintenance.
- **HMND 01 Alpha Bipedal**: A bipedal humanoid robot for more complex environments requiring advanced locomotion, navigation of confined spaces, and higher dexterity. Features human-level manipulation speeds and walking speeds up to 1.5 m/s.
- **KinetIQ**: An AI framework for orchestrating fleets of humanoid robots across both wheeled and bipedal platforms, enabling centralized control and task optimization.
- **Modular Garments**: Exchangeable protective “garments” that allow HMND 01 robots to adapt to different use cases and environments, minimizing contamination and collision damage while enabling functional customization.

## Market Standing
- **Valuation/Market Cap**: Not disclosed.
- **Key Metric**: Total funding of **$50 million** (Seed round closed October 2025, with 1 lead investor).
- **Notable Investors/Partners**: Strategic partners include leading global companies in AI, cloud computing, and research. Specific partner names are not publicly listed on the website, but the company highlights collaboration with commercial partners to scale deployment.
- **Growth Signals**:
  - Headcount grew **139.2% YoY** to ~182 employees (as of mid-2026), with 65 active job postings.
  - Opened offices in London, Boston, and Vancouver within its first year.
  - Team includes talent recruited from major robotics and AI firms: Sanctuary AI, Boston Dynamics, Dyson, Arrival, Ocado Technology, 1X, Wayve, Apptronik, and Brain Corp.
  - Focus on initial target sectors representing a combined $12 trillion in annual payroll and 250 million workers.

## Competitive Advantages
- **Human-centric design**: The world is already designed for humans, so humanoids can seamlessly integrate into existing environments without costly redesign.
- **Modularity**: HMND 01’s hardware/software modularity enables multi-task performance and easy repurposing, reducing the need for specialized robots.
- **Reliability & low TCO**: Prioritizing hardware and software stability over raw performance to deliver industrial-grade robustness suitable for mass commercialization.
- **KinetIQ fleet orchestration AI**: Proprietary framework for managing mixed fleets of wheeled and bipedal robots, differentiating from competitors focused on single-form-factor robots.
- **Experienced leadership**: CEO Artem Sokolov previously scaled a family manufacturing business into a billion-dollar enterprise (EY Entrepreneur of the Year 2021). The CTO, Jarad Cannon, has extensive experience translating research into deployment-ready robotics systems.

## Strategic Focus
- **Near-term (2027)**: Deploy robots for physical tasks in manufacturing, warehousing, logistics, and retail — tackling repetitive, dangerous, and tedious manual work.
- **Medium-term (2029)**: Expand into the service sector, targeting the 70-80% of the global economy that will be services, with a focus on assisting an aging population (1.4B people over 60).
- **Long-term (2031+)**: Enter households as assistants and companions, potentially revolutionizing everyday life across 3.5 billion homes.
- **Core strategy**: Partner with leading global companies in AI, cloud, and research for technology development, and with commercial partners for scaled deployment. The company believes the humanoid TAM will reach $38 billion by 2035 and $1 trillion by 2050.

## Why Work Here
- **High-growth environment**: Company grew headcount by 139% in a single year, indicating rapid scaling and opportunity for career advancement. 65+ open roles suggest strong hiring momentum.
- **Talent from top robotics firms**: Team includes alumni from Boston Dynamics, Sanctuary AI, Dyson, Ocado Technology, Arrival, Wayve, and others — offering a deep learning and collaboration environment.
- **Technical focus**: Engineering and technical roles represent 38% of the workforce, with senior-level hires at 23% of the team. The company emphasizes hardware, AI, machine learning, and control systems.
- **Mission-driven**: Clear purpose to automate undesirable, unsafe, and repetitive work — appealing to candidates who want to make a tangible societal impact.
- **Global presence**: Offices in London (HQ), Cambridge (USA), and Burnaby (Canada), plus operations in 16 countries — offering potential for international mobility and remote collaboration.
- **Innovation culture**: Described as a place where engineers and researchers “move from demo to deployment” and “not just in the lab.” The CTO emphasizes building systems that perform in the real world from day one.
- **Office/Hybrid policy**: Not explicitly stated, but the company has physical offices in three countries and a distributed team across 16 nations — likely supports hybrid/remote with in-office collaboration for engineering roles.

## Sources
1. [thehumanoid.ai](https://thehumanoid.ai/)
2. [thehumanoid.ai/about-us/](https://thehumanoid.ai/about-us/)
3. [thehumanoid.ai/team/](https://thehumanoid.ai/team/)
4. [thehumanoid.ai/careers/](https://thehumanoid.ai/careers/)
5. [LinkedIn Company Page](https://www.linkedin.com/company/humanoidai)
6. [Jobs.ashbyhq.com/humanoid](https://jobs.ashbyhq.com/humanoid)

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