---
title: 'Medical Assistant - Pasadena at Planned Parenthood Pasadena and San Gabriel Valley, Inc.'
canonical: 'https://feeny.ai/job/medical-assistant-pasadena-planned-parenthood-pasadena-and-san-gabriel-valley-gr3te6pz3yzb'
type: 'job'
last_seen: '2026-09-07'
---

# Medical Assistant - Pasadena at Planned Parenthood Pasadena and San Gabriel Valley, Inc.

- **Company:** Planned Parenthood Pasadena and San Gabriel Valley, Inc.
- **Location:** Pasadena, CA
- **Compensation:** $23–$25/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-03
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/pppsgv/2965a474-0484-4618-9cf8-1a0ce3eeb3ce

## Job description

Founded in 1933 by Pasadena residents dedicated to women's health, PPPSGV is not only among the oldest of Planned Parenthood affiliates—we're also one of the fastest growing. Today, we see over 60,000 patient visits per year and deliver over 15,000 opportunities for sex and relationship education in our schools and colleges.

Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is an affiliate or member of Planned Parenthood Federation of America (PPFA) – one of 67 across the country. PPPSGV provides on-the-ground reproductive health care, health education and advocacy for local people across Pasadena and the San Gabriel Valley.

PPFA is a national organization and does not provide direct medical services in local communities, but serves as a resource for policymakers, media and health care providers. PPFA does set medical standards for all Planned Parenthood affiliates in the United States and, in so doing, ensures the high quality healthcare offered by its affiliates.

The local and national organizations conduct independent fundraising campaigns, but work to coordinate these efforts.

To learn more about us, please visit:

[About Us | Planned Parenthood Pasadena and San Gabriel Valley, Inc.](https://www.plannedparenthood.org/planned-parenthood-pasadena-san-gabriel-valley/about-us)

[Annual Reports | Planned Parenthood Pasadena and San Gabriel Valley, Inc.](https://www.plannedparenthood.org/planned-parenthood-pasadena-san-gabriel-valley/about-us/annual-reports)

The Medical Assistant is responsible for supporting the delivery of health care services under the medical supervision of Clinician and/or Physician. Assist patients by providing testing, screening, and education required for the provision of medical care. Assist providers to ensure high quality, efficient delivery of care.  Screen patients, prepare exam rooms, provide excellent customer service in a non-judgmental, empathetic manner to patients.

As a Medical Assistant, you will save lives as you:

- Adhere to affiliate goals and policies on patient care, professionalism, wait time in-clinic and on the system for addressing patient complaints
- Participate in health center efforts to achieve established goals for productivity and quality metrics
- Participate in health center/affiliate efforts to achieve established revenue goals
- Perform and/or coordinate the following back-office functions:
- Obtain social history, triage and educate patients ensuring informed consent triage
- Provide options, counseling, abortion referrals, education on all PP services and recommend appropriate testing
- Perform basic lab work (e.g. Hgb, pregnancy test, urine dipsticks, venipuncture, injections, blood draws) package specimens for outside lab tests, record lab results.
- Obtain vital signs (blood pressure, height, weight, etc.)
- Clean and sterilize equipment and stock lab and exam rooms
- Support Clinicians as needed
- Gather information regarding sensitive subjects such as intimate partner violence, STIs, risks of sexual activity for early teens, abortions and domestic violence
- Input and update patient information accurately into the Agency’s Practice Management and Electronic Medical Record systems
- Ongoing communication with Patient Flow Coordinator, Health Center Manager, and other health center staff
- Schedule appointments for family planning including but not limited to contraceptives, abortion services and other specialty services
- Comply with all safety policies and procedures including infection control, including OSHA
- Comply with all regulatory requirements (e.g. TB testing, biannual review of emergency policies, procedures and drills, annual OSHA training review, etc.) per agency policy and regulatory mandates
- Attend trainings, staff meetings, DEI trainings, and in-services to maintain and increase knowledge of protocols and procedures
- Ensure patient satisfaction and confidentiality
- Treat everyone with empathy, compassion and respect
- Prepare center for opening and secure for closing, as required
- Understand the organization’s services and priorities
- Collaborate and cooperate with other team members to get the job done
- Identify and report errors, near misses, employee, patient and customer safety concerns in a timely manner
- As a mandated reporter, proactively communicate and identify risks to supervisor or appropriate agency in order to minimize risk when possible
- Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulations

Non-Essential Functions

- Assist in training of new staff and volunteers by demonstration and observation of techniques and procedures
- Perform clerical and administrative duties, as directed by manager
- Other duties and responsibilities as assigned

We are looking for the following: Education:

- High School diploma or equivalent
- Graduate of an accredited medical assistant program

Experience:

- 0-2 years comparable clinical back office medical assistant experience
- Reproductive and/or family planning health care experience preferred

Other:

- Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
- Commitment to quality healthcare
- Excellent customer service and commitment to providing the highest level of customer satisfaction
- Productivity and efficiency through punctuality and attendance
- Clear and concise writing skills
- Establish trust and rapport with all patients and guests
- Initiative utilizing resources effectively
- Multi-task and detailed orientated
- Work in a fast-paced health care environment
- Maintain relevant knowledge about anatomy and physiology, methods of contraception, STDs, pregnancy, adoption, abortion, early prenatal care, community resources, Agency protocols and referral procedures and all Planned Parenthood programs
- Work independently and as part of a team
- Understand insurance and FPACT contract guidelines
- Flexible to work and travel to other centers as needed based on health center patient demand
- Communicate effectively with patients and co-workers of all backgrounds
- Recognize own biases; non-judgmental
- Approach every interaction with compassion, honesty and an earnest desire to help
- Adaptable to shift direction as needed
- Open to change and new ways of working quickly and efficiently
- Knowledge of EMR systems, Outlook, and Internet
- Adapt quickly to advances and changes in technology
- Legally required to report observed or suspected abuse
- Work Saturdays and/or evening hours required
- Some positions require bilingual skills
- Commitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns

## About Planned Parenthood Pasadena and San Gabriel Valley, Inc.

## Company Overview
- **One-liner**: Planned Parenthood Pasadena and San Gabriel Valley (PPPSGV) is a non-profit affiliate of Planned Parenthood Federation of America that provides sexual and reproductive health care, education, and advocacy across five health centers and a telehealth clinic in the greater Los Angeles area.
- **Entity Type**: Private non-profit (affiliate of Planned Parenthood Federation of America)
- **Headquarters**: Pasadena, CA, USA
- **Founded**: 1933
- **Founders**: Founded by local Pasadena residents dedicated to women’s health (individual names not publicly specified)

## Core Business
- **Primary industry**: Healthcare services – sexual and reproductive health
- **Target customers**: B2C (individual patients), schools, community organizations, and youth-serving professionals
- **Mission**: “Essential health care providers and trusted educators who center our work on sexual and reproductive care and advocate for all people to live authentic and healthy lives” (GuideStar)

## Products & Services
- **Health Center Services** – In-person care at five locations (Alhambra, Baldwin Park, Glendora, Highland Park, Pasadena) and via telehealth. Offers contraceptive services, STI/HIV testing, emergency contraception, annual exams, cancer screenings, gender-affirming care, and PrEP/PEP prescriptions.
- **Sexual Health Education** – Workshops for schools, colleges, and community nonprofits; special programs for youth in foster care.
- **Advocacy & Public Affairs** – Voter engagement, cross-movement building (LGBTQ+, immigrant rights), and community mural projects.

## Market Standing
- **Valuation/Market Cap**: Not applicable (non-profit)
- **Key Metric**: Over 63,000 patient visits per year; ~30,000 individual patients served annually (GuideStar)
- **Notable Investors/Partners**: Part of Planned Parenthood Federation of America; partners include San Gabriel Valley LGBTQ Center, local Latinx artists, and more than 120 referral providers.
- **Growth Signals**: 222 total employees (Built In); operates 5 health centers plus telehealth; has been expanding education programs (e.g., Youth in Foster Care initiative); hybrid work model offered for some roles.

## Competitive Advantages
- **Trusted brand** – Over 90 years of continuous service in the community.
- **Comprehensive care** – One-stop safety net for preventive, reproductive, and gender-affirming care.
- **Deep community ties** – Long-standing relationships with schools, nonprofits, and advocacy coalitions, enabling unique outreach to underserved populations.
- **Mission-driven workforce** – Values of courage, responsiveness, compassion, and innovation attract passionate talent.

## Strategic Focus
- Continue expanding access through telehealth and remote care options.
- Strengthen sexual health education, especially for marginalized youth (e.g., foster care system).
- Advance reproductive rights and cross-movement advocacy (LGBTQ+, immigrant rights).
- Foster an inclusive, health equity‑centered workplace culture.

## Why Work Here
- **Culture**: “We Tend to the Team,” “We Respect and Honor All People,” “We Try and We Learn.” Emphasis on care, equity, and continuous improvement.
- **Work Model**: Hybrid for some roles (e.g., Community Organizer); mostly in‑office for clinical positions.
- **Benefits**: Medical/dental/vision, 401(k) with match, paid time off, floating holidays, gym membership discounts, ClassPass and CALM subscriptions, FSA, Public Service Loan Forgiveness support, short‑ and long‑term disability.
- **Training & Growth**: Comprehensive new hire orientation (CEO welcome, departmental overview, patient services, values, compliance). Ongoing learning opportunities in inclusion, health equity, and role‑specific skills; participation in task forces and working groups.
- **Perks**: Free or reduced‑cost access to all PPPSGV services.

## Sources
1. [jobs.lever.co/pppsgv](https://jobs.lever.co/pppsgv)
2. [plannedparenthood.org – About Us](https://www.plannedparenthood.org/planned-parenthood-pasadena-san-gabriel-valley/about-us)
3. [guidestar.org – Profile 95-1916050](https://www.guidestar.org/profile/95-1916050)
4. [builtin.com – PPPSGV Careers](https://builtin.com/company/planned-parenthood-pasadena-and-san-gabriel-valley-ppsgv)

## Other roles at Planned Parenthood Pasadena and San Gabriel Valley, Inc.

- [Medical Assistant, Float](https://feeny.ai/job/medical-assistant-float-planned-parenthood-pasadena-and-san-gabriel-valley-inc-4ekdftn0gq8m) — Baldwin Park, CA
- [Community Organizer - Temporary](https://feeny.ai/job/community-organizer-temporary-planned-parenthood-pasadena-and-san-gabriel-fmek0cndabr0) — Pasadena, CA