---
title: 'Medical Device Service & Repair Manager at StemWave'
canonical: 'https://feeny.ai/job/medical-device-service-repair-manager-stemwave-woburn-cmhmfavfqv3b'
type: 'job'
last_seen: '2026-09-03'
---

# Medical Device Service & Repair Manager at StemWave

- **Company:** StemWave
- **Location:** Woburn, MA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-03
- **Apply:** https://jobs.ashbyhq.com/stemwave/a7047189-9422-4b9f-b301-ebffc5e208f5

## Job description

Technical Service Operations Manager

StemWave | Full-time, On-site | $90,000 – $125,000 depending on experience

About the Role:

StemWave is scaling from one product line to three over the next 18 months. We're hiring a Technical Service Manager to own the repair and service function end to end — starting hands-on at the bench, then building the processes, documentation, and team needed to service a growing installed base across multiple device platforms.

This is a player-coach role. Your first months will be spent learning to repair our devices yourself, working directly with the team, because we believe you can't lead a repair operation you don't understand at the bench level. From there, you'll design and build the service organization: workflows, parts management, documentation, and the team itself.

What You'll Do:

- Become a hands-on expert in the repair of our current shockwave device, then both of our

next-generation platforms launching next year

- Design and document the end-to-end service process: intake, diagnosis, RMA flow, depot repair, turnaround targets, and quality checks
- Partner with our Philippines-based support team to define what gets diagnosed and resolved remotely versus what comes in for repair
- Build troubleshooting trees, repair procedures, and training materials so repair knowledge is

documented and scalable — not tribal

- Hire, train, and lead repair technicians as volume grows across product lines
- Own spare parts forecasting and inventory for the service operation
- Ensure service records, complaint handling, and repair documentation meet our quality system requirements (ISO 13485)
- Report on service metrics: turnaround time, repair volume, failure trends, cost per repair — and feed failure data back to engineering

What We're Looking For:

- 5+ years hands-on experience as a technician repairing electronic or electromechanical devices — medical device, BMET, or field service engineering background strongly preferred
- 3+ years managing a service, repair, or technical team — hiring, performance management, and day-to-day leadership. This is a firm requirement; we need someone who already knows how to manage people
- Strong documentation instincts — you write the procedure as you learn the repair
- Experience writing technical documentation in a regulated environment — service procedures, work instructions, SOPs — and participating in CAPA and nonconformance processes
- Working knowledge of ISO 13485 quality system requirements as they apply to service and repair
- Systems thinker: you see a pile of repairs and want to build the workflow, not just clear the queue
- Low ego, high ownership — willing to be on the bench before you're in the org chart
- Experience working in or helping build out ERP processes — NetSuite strongly preferred —

including service/repair workflows, parts inventory, and RMA management

Nice to Have:

- Experience standing up or scaling a service/depot operation
- Experience coordinating with remote or offshore support teams
- Familiarity with capacitor discharge, high-voltage, or ultrasound/shockwave systems
- Familiarity with 5S and lean/Six Sigma methodologies — certification a plus

## About StemWave

## Company Overview
- **One-liner**: StemWave develops and markets a non-invasive focused wave therapy device that uses patented PACE® technology to stimulate the body’s natural healing process.
- **Entity Type**: Private (Privately Held)
- **Headquarters**: Boston, Massachusetts, United States (with a second office in Woburn, MA) [builtin.com](https://builtin.com/company/stemwave)
- **Founded**: 2022 [builtin.com](https://builtin.com/company/stemwave)
- **Founders**: Tom Kostopoulos (CEO, Founder) and Antonio Bruni (Co-Founder & CMO) [linkedin.com](https://www.linkedin.com/company/stemwave)

## Core Business
- **Primary industry**: Medical Device / Non-invasive regenerative medicine
- **Target customers**: B2B – clinics, health systems, and sports organizations that want to offer shockwave therapy to patients.
- **Mission**: “Redefining how the world heals” – providing drug-free, non-surgical treatment options that restore confidence in non-invasive care. [stemwave.com/careers](https://stemwave.com/careers)

## Products & Services
- **StemWave® Device with PACE® Technology**: A focused wave therapy device that delivers mechanical stimulation at depths up to 12 cm. It comes with 150+ treatment protocols and proprietary software. The device is sold or trialled directly to clinics ($0 upfront trial available). [stemwave.com](https://stemwave.com/)
- **Clinical Training & CEU Certification**: 5-hour certification program, live clinical training three times per week, and ongoing protocol updates.
- **Business Coaching & Marketing Support**: One-on-one launch support, done-for-you patient acquisition marketing, and access to a national referral network. [stemwave.com](https://stemwave.com/)

## Market Standing
- **Valuation / Market Cap**: Not publicly available.
- **Key Metric**: 55 total employees (as of mid‑2025), with year‑over‑year headcount growth of **77.8%**. [builtin.com](https://builtin.com/company/stemwave) / [linkedin.com](https://www.linkedin.com/company/stemwave)
- **Notable Investors / Partners**: No funding rounds or institutional investors disclosed. The company is bootstrapped.
- **Growth Signals**: 
  - Ranked **227th fastest-growing privately held company** in the U.S. in 2023 (inc. 5000 list). [indeed.com](https://www.indeed.com/cmp/Stemwave)
  - Proven in **1,200+ clinics** with a **98% success rate** (company‑claimed). [stemwave.com](https://stemwave.com/)
  - Expanded to 6 countries (U.S., Philippines, Canada, El Salvador, South Africa, UK). [linkedin.com](https://www.linkedin.com/company/stemwave)
  - 2 active job postings as of mid‑2025, with 100% month‑over‑month increase in listings. [linkedin.com](https://www.linkedin.com/company/stemwave)

## Competitive Advantages
- **Patented PACE® Technology** – generates focused waves traveling at over 3,500 mph with precision targeting; backed by peer‑reviewed research (Journal of Foot & Ankle Surgery, Archives of Rheumatology). [stemwave.com](https://stemwave.com/)
- **All‑in‑one ecosystem** – device + clinical training + business coaching + marketing, lowering the barrier for clinics to adopt shockwave therapy.
- **“Zero‑risk” trial** – $0 upfront, money‑back guarantee if not satisfied. [stemwave.com](https://stemwave.com/)
- **Rapid clinical integration** – 5‑minute treatments, 150+ pre‑set treatment zones, and ongoing software updates.

## Strategic Focus
- Expand the network of provider partners (clinics, health systems, sports organizations).
- Continue iterating on software and treatment protocols to maintain a gold‑standard reputation.
- Scale the commercial team (sales, clinical education, marketing) to capture market share in non‑invasive pain management.

## Why Work Here
- **Culture**: Young, energized company (founded 2022) with “front‑row seat” exposure to leadership. Described as fast‑paced and mission‑driven. [stemwave.com/careers](https://stemwave.com/careers)
- **Work policy**: Full‑time onsite at one of two Greater Boston offices (Seaport District & Woburn). Engineering/Operations in Woburn; Corporate in Seaport. [builtin.com](https://builtin.com/company/stemwave)
- **Benefits**:
  - 100% employer‑paid health insurance (HSA options)
  - 14 paid company holidays + flexible accrued PTO
  - Paid parental leave
  - Relocation assistance
  - Employee awards and mentorship program
  - Referral bonuses for bringing top talent. [stemwave.com/careers](https://stemwave.com/careers) / [builtin.com](https://builtin.com/company/stemwave)
- **Diversity & Inclusion**: Dedicated D&I staff, mean gender pay gap below 10%, and hiring practices that promote diversity. [builtin.com](https://builtin.com/company/stemwave)
- **Team size**: 55 employees total, ~15 in Product + Tech. Small enough for impact, growing fast. [builtin.com](https://builtin.com/company/stemwave)

## Sources
1. [StemWave Careers Page](https://stemwave.com/careers)
2. [StemWave Homepage](https://stemwave.com/)
3. [Built In Company Profile](https://builtin.com/company/stemwave)
4. [LinkedIn Company Page](https://www.linkedin.com/company/stemwave)
5. [Indeed Company Profile](https://www.indeed.com/cmp/Stemwave)

## Other roles at StemWave

- [Social Media & Content Manager](https://feeny.ai/job/social-media-content-manager-stemwave-kwk0dvcpk13q)
- [Clinical Education Specialist](https://feeny.ai/job/clinical-education-specialist-stemwave-woburn-sxw9zpz48mxr) — Woburn, MA
- [Business Operations Manager](https://feeny.ai/job/business-operations-manager-stemwave-pmwzgw24dq0s)
- [Talent Acquisition Specialist](https://feeny.ai/job/talent-acquisition-specialist-stemwave-dnpgdj3q1nkt)
- [Account Manager](https://feeny.ai/job/account-manager-stemwave-9q7pfbp19fc8)
- [Lead Supply Chain Specialist](https://feeny.ai/job/lead-supply-chain-specialist-stemwave-woburn-hqm8y6dntray) — Woburn, MA
- [Outbound Sales Development Representative (LATAM)](https://feeny.ai/job/outbound-sales-development-representative-latam-stemwave-latam-zz1dfh1svahp) — Latam, Colombia