--- title: 'Medical Director, Clinical Program Design at Wheel' canonical: 'https://feeny.ai/job/medical-director-clinical-program-design-wheel-united-states-vk2kb78yd0g3' type: 'job' last_seen: '2026-10-16' --- # Medical Director, Clinical Program Design at Wheel - **Company:** Wheel - **Location:** United States - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-08-12 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.ashbyhq.com/wheel/8cabd472-8032-474b-bc04-02b460d0ef92 ## Job description Job Title: Medical Director, Clinical Program Design Job Location (Remote): Remote, USA ## About the Company Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface, and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcare by visiting [www.wheel.com](http://www.wheel.com). ## About the Role We're hiring a Medical Director to own the protocols driving our virtual on-demand, urgent, and convenience care lines. You'll also lead and scale the QA program that measures their success. It's fast-moving work inside a practice built with modern, AI-powered tools. ## What You’ll Do - Care protocols. Write, update, and refine the clinical protocols behind Wheel's care programs. Integrate them across all our partners, scale them effectively, and translate them into the logic our platform runs on. - Quality Assurance. Lead Wheel's clinical QA program. Integrate AI to enable further scale, and turn its findings into feedback the network can act on. - Outcomes and iteration. Develop the frameworks and procedures that track patient and clinical outcomes across these care programs, and use that data to improve care over time. - Patient safety. Manage clinical patient-safety escalation protocols and active escalations, keeping Wheel's clinical standards consistent and on target. ## Who You Are - MD or DO from an accredited institution, board-certified in Family Medicine, Internal Medicine, or Emergency Medicine. Primary care experience preferred. - Substantial clinical practice experience, including virtual care or telemedicine. - Prior clinical leadership experience managing teams directly in telehealth, digital health, or a high-volume virtual practice. - Hands-on experience with clinical quality assurance — building, running, or auditing a QA program. - Experience authoring and maintaining clinical protocols. - Basic proficiency with AI tools & software - You're energized by where medicine is heading — new evidence, new modalities, new models of care — and you want to help build the next version of it. - You want to work closely with product and engineering as clinical tooling gets built. - You reach for the data. You're at home reasoning from dashboards, cohorts, and outcomes, and you'd rather measure than guess. - Active medical license in good standing in one or more states. - Able to pass NCQA credentialing and Wheel's standardized background checks. ## Nice to have Don't let these stand in your way—they’re just added bonuses! If you meet most of the core requirements, we encourage you to apply. - Experience integrating AI or automation into clinical quality or protocol workflows. - Comfort with EHR configuration, clinical decision support, or point-of-care tooling. - Multi-state licensure. - ABOM Certification or expertise in cardio-metabolic conditions. Salary and Perks Pay Range: $250,000 - $290,000 plus a 15% bonus. Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. Wheel is unable to consider sponsoring a new qualified applicant for employment authorization for this position. As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including: - Medical, Dental and Vision - Ancillary: Life, Short and Long Term Disability - 401K match - Flexible PTO - Parental Leave - Stock options - Additional programs and perks Wheel is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Wheel, we encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role. ## About Wheel ## Company Overview - **One-liner**: Wheel provides the complete infrastructure for modern telehealth, enabling organizations to deliver consumer-centric virtual care through a configurable platform and a nationwide clinician network. - **Entity Type**: Private (late‑stage, $217.6M+ total funding) - **Headquarters**: Austin, Texas, United States - **Founded**: 2018 - **Founders**: Michelle Davey and Griffin Mulcahey ## Core Business - **Primary industry**: Healthcare / Virtual Care (telehealth infrastructure) - **Target customers**: B2B — enterprise companies (including Fortune 50), digital health brands, retail/pharmacy, and life sciences organizations - **Mission / purpose**: “Put great care within everyone’s reach” ## Products & Services - **Virtual Care Platform** – A modular, configurable technology stack that supports both synchronous and asynchronous care, with branded or white‑label experiences. - **Clinician Network** – A 50‑state network of board‑certified clinicians (physicians, NPs, RNs, PAs, behavioral health specialists, dietitians) delivering evidence‑based care 24/7/365. Clinicians work on flexible schedules and can serve multiple brands through one credentialing process. - **Care Programs** – 70+ ready‑to‑go clinical protocols for urgent care (acute needs), condition care (weight, hair loss, menopause), and convenience care (UTIs, cold/flu, birth control). - **Real‑Time Care Intelligence** – Analytics and dashboards to measure outcomes, efficiency, and patient satisfaction. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Total funding raised **$217.6M** (Crunchbase/LinkedIn); annual revenue estimated at **$24.8M** (LinkedIn); **7+ million patient visits** completed - **Notable Investors/Partners**: Specific investor names are not detailed in available public sources. Wheel is “Trusted by the Fortune 50” and partners with leading consumer and digital health brands behind the scenes (white‑label). - **Growth Signals**: Headcount of **206 employees** (+3.9% YoY); active job postings up **266.7% year over year**; **93% clinician satisfaction** on the platform; **95% on‑time response rate**; quarterly job growth +57.1%. ## Competitive Advantages - **Modular infrastructure** that allows clients to stand up new virtual care programs in weeks, not months. - **Nationwide clinician network** with one credentialing process, enabling clinicians to work across multiple brands. - **White‑label capabilities** – client brands remain front and center, building patient loyalty. - **Evidence‑based protocols** (70+) covering a wide range of acute and chronic conditions. - **High clinician satisfaction** and 24/7/365 on‑time response rates. ## Strategic Focus - Expand into **life sciences** (branded, DTC‑ready care services) and **retail/pharmacy** channels. - Continue building **longitudinal care models** for ongoing conditions (weight, hair loss, menopause). - Deepen the platform’s **real‑time analytics** to improve outcomes and efficiency. - Scale the clinician network while maintaining **high satisfaction and flexibility**. ## Why Work Here - **Culture**: Mission‑driven, inclusive, collaborative – core values include *Care*, *Accelerate Impact*, and *Commit to Care*. The company actively supports diversity, equity, and inclusion. - **Remote / Hybrid**: **Flexible remote policy** – work from home is explicitly supported. - **Benefits**: Comprehensive medical, vision, and dental insurance; flexible PTO; paid parental leave; 401(k) with company match; Employee Assistance Program (EAP). - **Growth**: Rapidly scaling (job postings up 267% YoY) with roles across engineering, product, operations, and clinical leadership. ## Sources 1. [wheel.com](https://www.wheel.com/) 2. [wheel.com/careers](https://www.wheel.com/careers) 3. [wheel.com/about](https://www.wheel.com/about) 4. [wheel.com/clinicians](https://www.wheel.com/clinicians) 5. [linkedin.com/company/wheel-health](https://www.linkedin.com/company/wheel-health) ## Other roles at Wheel - [Director, Customer Support](https://feeny.ai/job/director-customer-support-wheel-united-states-w8xmwjezx95e) — United States - [Staff/Principal Product Manager, Patient Experience](https://feeny.ai/job/staff-principal-product-manager-patient-experience-wheel-united-states-wd0x0tfvrytk) — United States - [Marketplace Operations Manager II](https://feeny.ai/job/marketplace-operations-manager-ii-wheel-united-states-cbyncmcthjyv) — United States - [Staff Software Engineer, AI-Native Systems](https://feeny.ai/job/staff-software-engineer-ai-native-systems-wheel-united-states-632cqrnpp3qa) — United States - [Full Time Remote Telemedicine Physician - (CA and IMLC license required)](https://feeny.ai/job/full-time-remote-telemedicine-physician-ca-and-imlc-license-required-wheel-xmzqncgx6dct) — United States - [Full Time Remote Telemedicine Physician - (40+ State Licenses)](https://feeny.ai/job/full-time-remote-telemedicine-physician-40-state-licenses-wheel-united-states-jrw8g318bc91) — United States