---
title: 'Medical Information Specialist III - (Remote) at Inizio Medical'
canonical: 'https://feeny.ai/job/medical-information-specialist-iii-remote-inizio-medical-manila-nyxkvwe2c1qb'
type: 'job'
last_seen: '2026-09-12'
---

# Medical Information Specialist III - (Remote) at Inizio Medical

- **Company:** Inizio Medical
- **Location:** Manila, Philippines
- **Posted:** 2026-07-15
- **Last confirmed live:** 2026-09-12
- **Apply:** https://job-boards.greenhouse.io/iniziomedical/jobs/8067348

## Job description

Join Inizio during an exciting period of growth as we expand our global Medical Information and Contact Centre teams. We are building high-performing teams across APAC and South Africa to support leading global healthcare organizations. If you're looking for the opportunity to grow your career, work remotely, collaborate with talented colleagues around the world, and make a meaningful impact on patient and customer experiences, we'd love to hear from you.

To learn more about this career opportunity or others, find us on Indeed: [Inizio Medical: Jobs | LinkedIn](https://www.linkedin.com/company/inizio-medical/jobs/)

Job Purpose/Overview:

A frontline specialist responsible for delivering virtual or telephonic support to customers, patients, healthcare professionals, and other stakeholders in a robust clinical dialogue. The Medical Information Specialist III serves as a subject matter expert and primary resource for providing complex drug and medical device information, while ensuring compliance with United States healthcare regulations, pharmacovigilance requirements, and company procedures.

Job Duties & Responsibilities:

- Maintain excellent quality and productivity standards for all client programs and adhere to program scripts, guidelines, and Standard Operating Procedures.
- Completely and accurately identify, address, document, and escalate Information Requests, Adverse Events (AEs), Product Quality Complaints (PQCs), Special Situations, and other reportable information in accordance with FDA requirements, client procedures, and company policies.
- Conduct study compliance calls to volunteers enrolled in clinical and medical research trials where applicable.
- Enroll participants in educational seminars and support programs.
- Provide patient support to individuals enrolled in Patient Support Programs.
- Collect demographic data and disposition information for product, sample, and literature fulfillment activities.
- Accurately collect and document program-specific information within designated databases and systems.
- Provide high-quality responses to complex medical information inquiries using approved resources and reference materials.
- Exhibit effective communication, customer service, and telephone support skills.
- Communicate with callers in an empathetic and professional manner while explaining complex medical terminology in a clear and understandable way, where appropriate.
- Demonstrate flexibility by supporting administrative and other business-related duties as required to meet operational needs.
- Adhere to all company policies, Standard Operating Procedures, compliance requirements, and quality standards.
- Maintain knowledge of current FDA regulations, pharmacovigilance requirements, medicines regulation, and applicable healthcare compliance standards.
- Participate in quality monitoring, audits, inspections, and continuous improvement initiatives as required.
- Safeguard patient privacy and confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA), Philippine Data Privacy Act of 2012 (Republic Act No. 10173), and company information security policies.
- Conduct all activities in compliance with applicable U.S. FDA requirements, HIPAA Privacy and Security Rules, applicable Philippine regulations, client requirements, and company Standard Operating Procedures.
- Maintain a secure and confidential remote-working environment with reliable internet connectivity and appropriate business continuity arrangements.
- Possess effective organizational skills, including the ability to manage multiple priorities and projects simultaneously.

Leadership Responsibilities:

- Understands how individual contributions impact team and business results.
- Understands the organization’s objectives and position within a global context.
- Builds effective networks and relationships to improve collaboration and outcomes.
- Demonstrates proactive problem-solving and anticipates business needs.
- Seeks opportunities for growth and continuous professional development.
- Acts as a resource and mentor for less experienced team members where appropriate.

Requirements & Qualifications:

- Current registration and good standing with the Professional Regulation Commission (PRC) or the Philippine Board of Pharmacy as a licensed Pharmacist.
- Bachelor of Pharmacy (BPharm), Doctor of Pharmacy (PharmD), or equivalent recognized pharmacy qualification.
- Knowledge of United States healthcare systems, medicines regulation, and pharmacovigilance requirements preferred.
- Experience in Medical Information, Pharmacovigilance, Patient Support Programs, healthcare call centers, or related pharmaceutical industry roles preferred.
- Excellent verbal, written, and listening communication skills.
- Demonstrated proficiency in spoken and written English, with the ability to communicate professionally with U.S.-based healthcare professionals, patients, caregivers, and consumers.
- Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams), business applications, and contact center technologies.
- Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays, as required.
- Strong analytical, problem-solving, and organisational skills.

Physical Requirements:

- Ability to lift, carry and otherwise move up to 25 pounds
- Ability to sit, stand or walk for various lengths of time throughout the day
- Ability to communicate effectively with clients and co-workers
- Ability to proficiently operate computer hardware and software on a daily basis
- Ability to effectively operate computers, telephony systems, standard office equipment, and business applications.
- Ability to maintain a secure remote work environment and comply with company information security requirements.
- Ability and willingness to work schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays, as required.

Job Levels:

- N/A or Not Listed

Our Leadership Commitments:

The Commitments are promises that our senior leaders are making about how we will behave; how we will interact with the people around us, and the kind of culture we want to work together to create:

Employment Equity

Inizio Engage is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, business needs, and job requirements. We are committed to maintaining a workplace free from unlawful discrimination, harassment, and retaliation in accordance with applicable laws in the Philippines and other applicable jurisdictions.

Reasonable Accommodation

Inizio Engage is committed to providing reasonable accommodation to qualified applicants and employees with disabilities in accordance with applicable laws in the Philippines and company policy. Accommodation requests will be considered on a case-by-case basis. Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

## About Inizio Medical

## Company Overview
- **One-liner**: Inizio Medical is a global medical communications conglomerate that combines three top-tier agencies and a specialist transformation unit to deliver science-first content, data analytics, and AI-powered solutions to the healthcare industry.
- **Entity Type**: Private (division of Inizio, a privately held group)
- **Headquarters**: Not publicly specified; global presence with major hubs in the United States, United Kingdom, Europe, Asia Pacific, and South Africa [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Founded**: Exact year not publicly available; the Inizio group was formed circa 2022, bringing together legacy agencies with decades of history.
- **Founders**: Not publicly disclosed; leadership includes Global CEO Dan Bridges and Global President Elaine Ferguson [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)

## Core Business
- **Primary industry/industries**: Medical communications, medical affairs consulting, healthcare analytics, and AI-driven medical transformation.
- **Target customers**: Biotech and pharmaceutical companies (B2B / enterprise), particularly their medical affairs, regulatory, and commercial teams.
- **Mission or purpose statement**: “Accelerating scientific understanding to drive better health outcomes” and “changing how the world engages with science, ensuring more patients get the medicines they need, faster.” [inizio.com](https://inizio.com/our-businesses/medical/) [inizio.com](https://inizio.com/our-businesses/medical/careers/)

## Products & Services
- **Ashfield MedComms**: Full-service medical communications agency focusing on publications, medical education, and omnichannel engagement. Over 830 specialists. [inizio.com](https://inizio.com/our-businesses/medical/)
- **Nucleus Global**: Global medical strategy agency with 950+ experts; known for science-first, creative communications in medical affairs and patient engagement. [inizio.com](https://inizio.com/our-businesses/medical/)
- **ApotheCom**: Evidence-driven medical strategy agency with 250+ scientists, strategists, and creatives; emphasizes data and analytics to tell scientific stories. [inizio.com](https://inizio.com/our-businesses/medical/)
- **MEDiSTRAVA**: Medical excellence and transformation agency offering consulting, data analytics, integrated evidence generation, and proprietary AI tools. [inizio.com](https://inizio.com/our-businesses/medical/)
- **iON AI™ Platform**: A proprietary AI platform designed to revolutionise Medical Affairs. [inizio.com](https://inizio.com/our-businesses/medical/)
- **Core service suites**: Actionable analytics & insights, clinical trial optimization, launch excellence, patient engagement, value & access, continuing and independent medical education, technology and digital solutions. [inizio.com](https://inizio.com/our-businesses/medical/what-we-do/)

## Market Standing
- **Valuation/Market Cap**: Not disclosed (private company).
- **Key Metric**: Inizio (parent) has 10,500 experts across 35 countries covering all major health and life-sciences markets. Inizio Medical is a significant part of that workforce. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Notable Investors/Partners**: Not publicly available. The group is part of Inizio, which itself was formed from the combination of Ashfield (part of UDG Healthcare) and other agencies; UDG was acquired by Clayton, Dubilier & Rice in 2021. CD&R is likely a major backer.
- **Growth Signals**: Multiple industry awards (e.g., 2024 Medical Education Agency of the Year, 2024 Excellence in Medical Affairs – Transformation, 2025 Excellence in Professional Education Programmes). Expansion into South Africa and Asia Pacific highlighted. Development of proprietary AI platform (iON) signals investment in technology. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)

## Competitive Advantages
- **Scale & legacy**: Combines three of the world’s most recognized medcomms agencies under one roof, giving clients access to 2,000+ scientists, strategists, and creatives focused on medical communications.
- **Science-first ethos**: Strong emphasis on scientific rigor and deep therapeutic expertise, differentiating from generalist marketing agencies.
- **Proprietary AI**: The iON AI™ platform is specifically built for Medical Affairs, offering a technological moat.
- **Integrated services**: Ability to cover the full drug development and commercialization lifecycle – from data generation and evidence synthesis to stakeholder engagement and education.
- **Global footprint**: 35-country presence ensures local market knowledge combined with global scale.

## Strategic Focus
- **Define the future of medical in drug development**: The company explicitly aims to lead the transformation of Medical Affairs through AI, analytics, and integrated evidence generation.
- **Tech-enabled solutions**: Continued investment in AI and digital tools (e.g., iON AI platform, actionable analytics) to complement traditional medcomms services.
- **Growth in new markets**: Expansion in Asia Pacific and South Africa indicates geographic diversification.
- **Talent development**: Heavy investment in learning (e.g., the *allegro.* accelerated development program) to attract and retain top scientific and client-service talent.

## Why Work Here
- **Culture**: Described as a global community that “values kindness, support, flexibility, and the freedom to experiment.” Emphasis on “we have each other’s backs” and authenticity. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Learning & growth**: *allegro.* program provides structured training and mentoring for medical writing and client services staff, from entry-level to senior positions. Unmatched exposure to complex projects with top pharma clients. [inizio.com](https://inizio.com/our-businesses/medical/careers/)
- **Remote/hybrid policy**: Not explicitly stated on the website, but flexibility is mentioned as a core value; likely a hybrid model given global office footprint.
- **Impactful work**: Employees contribute to bringing new medicines to patients faster, working with “the world’s leading healthcare businesses” on critical medical affairs challenges.
- **Global mobility**: Presence in 35 countries offers potential for international assignments or relocation within hubs in US, UK, Europe, APAC, and South Africa. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Awards & recognition**: Named one of the Top 10 Agencies (2023), 2024 Agency of the Year, and multiple Excellence awards in Medical Affairs – signaling a respected and growing organization. [inizio.com](https://inizio.com/our-businesses/medical/who-we-are/)
- **Recruitment integrity**: The company proactively warns candidates about phishing/scam attempts, emphasizing that they never ask for bank details or upfront payments. [inizio.com](https://inizio.com/our-businesses/medical/careers/)

## Sources
1. [inizio.com – Inizio Medical overview](https://inizio.com/our-businesses/medical/)
2. [inizio.com – Careers at Inizio Medical](https://inizio.com/our-businesses/medical/careers/)
3. [inizio.com – About Inizio Medical (Who We Are)](https://inizio.com/our-businesses/medical/who-we-are/)
4. [inizio.com – What We Do (Services)](https://inizio.com/our-businesses/medical/what-we-do/)

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